BELGACOM Forum 500 User Manual Download Page 47

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Summary of Contents for Forum 500

Page 1: ...Belgacom Forum 500 and Forum 5000 Voice Mail System Forum Voicemail User Guide...

Page 2: ...nternet www belgacom be pabx You can contact our Support on the following telephone numbers in Dutch 0800 22 400 in French 0800 33 400 in German 0800 44 400 in English 0800 55 400 Forum 5000 and Forum...

Page 3: ...ecretary 10 z Forward Message with Comment 10 z Remote Access and Remote Control 10 Operating Functions 11 z PIN protected Voicebox 11 z Call Forwarding to Voicebox 11 z Activating Deactivating Your V...

Page 4: ...in the Forum CTI Application 26 z on Standard Terminals 26 Accessing and Editing Messages 27 z on the Forum Phone 515 525 535 and Forum Phone 520 530 System Telephones 27 z on the Forum Free 565 and...

Page 5: ...3 Appendix 38 Environmental Information 38 Technical Data 39 Overview Voice Menu 41 Technical support for your Forum telephone exchange 43...

Page 6: ...4...

Page 7: ...500 Forum 5000 s system terminals Mes sages received from voiceboxes are displayed on system terminals and in the Forum CTI application of the communications system The voice menus of the Forum Voicem...

Page 8: ...required for the operation of the Forum Voicemail programme It thus complements the user guides for the communications sys tem Mounting and Commissioning Forum 523 524 Forum 525 526 Forum 550 560 resp...

Page 9: ...nfigures an appropriate subscriber call number in the Forum 500 Forum 5000 and gives it to the subscribers who have their own voicebox After users dial this number they are guided through further oper...

Page 10: ...ect or delete their personal prompt texts for Forum Voicemail on any tele phone or via the Forum CTI application These texts can also be stored via the Forum CTI application Courtesy Service Forum Voi...

Page 11: ...minals without a message LED the arrival of new voicebox messages is signalled acoustically User hear a special dialling tone instead of the normal dialling tone when the handset is lifted The arrival...

Page 12: ...ctly connected to the callers and can speak with them Forwarding to the Voicebox Secretary If the voicebox owner has configured a secretary but has not acti vated the divert to the secretary callers c...

Page 13: ...r this call number Using the secretarial function it is possible to have another subscriber call number called directly instead of your voicebox If the secretarial call number is an external call numb...

Page 14: ...n skip the greeting by pressing the hash key They can then leave messages immediately Listening to Repeating and Deleting Messages Voicebox owners can listen to newly arrived and old messages in the b...

Page 15: ...the voicebox voice menu using a code The prerequisite for this fea ture is that callers have not suppressed the display of their call numbers Forwarding a Message Each voicebox owner can forward a re...

Page 16: ...r voiceboxes they will hear a message if they have activated a notification call This reminds them to deactivate the notification call if necessary Using Forum Voicemail from a Remote Terminal Voicebo...

Page 17: ...524 and a Forum 525 526 the Compact Flash card installed on the basic module is used z With a Forum 550 560 the Compact Flash card installed on the central control module Forum 550 main processor car...

Page 18: ...is available in various configuration levels for the Forum 500 Forum 5050 communica tions systems z Forum 523 524 Voice Mail for Forum 523 524 Licence for 10 voiceboxes z Forum 525 526 Voice Mail for...

Page 19: ...update of the firmware and the configuration of Forum Voicemail can be found in the online help documentation To configure Forum Voicemail 1 Select the optional component Forum Voicemail in the System...

Page 20: ...em connection 2 Define whether and how the system should react to calls with the Courtesy Service Select an announcement e g Announcement 1 or turn off the feature 3 Activate the option Central welcom...

Page 21: ...ually activated in the Configurator in the menu User Manager User groups or in the menu Telephony Call distribution z You can reset the PIN for an existing voicebox This PIN is a secret code with whic...

Page 22: ...by your system administrator when configuring your voicebox z The PIN for your voicebox is set to 0000 z The language used for guiding you through the voice menu from your terminal z The maximum time...

Page 23: ...tire voicebox or its individual functions such as the announcement call number time stamp secretarial function and PIN query z You can use Forum Voicemail to create and edit your own personal welcomin...

Page 24: ...t of a string of digits Use the hash key to cancel an entry or to return to the next highest menu level 0 Enter 0 to repeat the last prompt If you don t make any inputs for a long time the connection...

Page 25: ...iguration of your voicebox is displayed in the Voicebox section Via the Voicebox Announcements section you can listen to record and select welcoming and closing texts In the Forum CTI you can for each...

Page 26: ...x messages you wish to access Confirm with the star key You cannot access the voicebox unless authorisation for Remote control has been activated 3 Enter your PIN after the prompt For a new voicebox t...

Page 27: ...already listened to will keep the status new 4 For all further operating steps follow the instructions given in the voice menus Tip When listening to a message you can call the person back immediatel...

Page 28: ...System Telephones The LED of the Info key flashes the display will advise of a received messages in the Info menu on the Forum Phone 510 A flashing dot in the middle of the display signals that there...

Page 29: ...g and Editing Messages on the Forum Phone 515 525 535 and Forum Phone 520 530 System Telephones 1 Press the Info key short and select item 4 Voicebox or press the function key you have programmed see...

Page 30: ...the most recent messages are at the top of the list 3 Select a message and confirm your choice with the OK softkey 4 You now have the following options Via Play you can listen to the message Via Dial...

Page 31: ...tions entitled Calling Your Voicebox from an Internal Terminal on page 24 and Calling Your Voicebox from a Remote Terminal on page 29 Calling Your Voicebox from a Remote Terminal If your system admini...

Page 32: ...text by pressing the hash key 2 Enter your voicebox s secret code 3 For all further steps please follow the instructions given in the voice menu Programming a Function Key On a system terminal e g a...

Page 33: ...ins a list of incoming messages These can be edited please refer to the sections entitled on the Forum Phone 515 525 535 and Forum Phone 520 530 System Telephones starting on page 27 and on the Forum...

Page 34: ...also use menus which have been specially integrated and expanded for Forum Voicemail Note nputs which you frequently make can be abbreviated by using a series of corresponding code digits this shortcu...

Page 35: ...o the voicebox by entering the code number procedure 77 all messages you have already listened to will keep the status new Example Call back caller 96 0000 7 Call the voicebox 96 The system asks you t...

Page 36: ...which you can use to change your secret code z You can record and delete welcoming and closing texts for your voicebox callers select your personal text for the current prompt and if you wish also act...

Page 37: ...inal when a message arrives in your voicebox and can then activate the respective function on or off If the notification call is activated the voicebox will set up an independent connection to the not...

Page 38: ...g or have begun leaving a message You should inform the callers in your greeting that they can be connected to the secretary by pressing the star key Note The call number for the notification call and...

Page 39: ...box In this menu you can change directly from your current voicebox to another voicebox The change to another voicebox is only pos sible if it has the Remote control authorisation Your are now prompte...

Page 40: ...environment and to diminish the pressure on the natural resources we encourage you to use the appropriate take back systems Those systems will reuse or recycle most of the materials of your end life...

Page 41: ...ice Mail 50 users for Forum 5050 maximum 50 Structure memory card Forum 523 524 Forum 525 526 Forum 550 560 installed memory card of the infocom system Forum 5050 hard disk Languages German English Fr...

Page 42: ...C Yes Callback by means of a code Yes Forwarding a message Yes Change voicebox Yes Leaving a message Yes Length of voicebox PIN 4 digits Power supply Via Forum 500 Forum 5000 communications system Amb...

Page 43: ...8 Send message 9 Delete message 99 Delete all messages Messages and Central Welcoming Texts Main menu 1 New messages 2 Existing messages 3 Central settings 4 Central welcoming texts 5 Change voicebox...

Page 44: ...otification calls 1 Change notification number 2 Notification call on off 8 Secretarial function 1 Change secretarial number 2 Secretarial function on off 9 PIN number Settings 1 Message length 60 sec...

Page 45: ...ng it and plugging it back in again 2 Check the connections cables and the various plugs Try it out with the cables from another telephone that is working properly 3 Test the defective telephone in an...

Page 46: ...Forum telephone exchange for SMEs and residential customers 0800 55700 for large companies 0800 55100 Change your configuration To change your installation add equipment or adapt the programming on y...

Page 47: ......

Page 48: ...Subject to changes Status 09 2011 For more information z Please dial 0800 55 400 z Visit us in the Internet at www belgacom be pabx z Contact your Belgacom dealer...

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