Belden Grass valley T2 4K Series Service Manual Download Page 22

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T2 4K Series Service Manual

September 1, 2019

Chapter 2 Maintenance Procedures

Using the Maintenance Tools

The Maintenance Tools is software for performing maintenance procedures such as

running a failure diagnosis on the T2 or backing up data.

• Media drive maintenance

"Check Media drive error" on page 23

"Defragmentation of media drive" on page 24

• Data maintenance

"Checking the data consistency" on page 26

"Initializing the data" on page 28

"Backing up the data" on page 29

"Restoring the data" on page 31

• System related maintenance

"Gathering system information" on page 32

"Gathering log files" on page 34

"Setting the T2 system clock" on page 35

Closing the Maintenance Tools

1. In the Maintenance Tools main screen, click

NOTE: To start up the Maintenance Tools, double-click the Maintenance Tools

icon on the desktop.

Summary of Contents for Grass valley T2 4K Series

Page 1: ...www grassvalley com T2 4K Series Digital Recorder Players Service Manual F3771909012 September 2019 Version 3 1 0 ...

Page 2: ... and Logos Belden Belden Sending All The Right Signals and the Belden logo are trademarks or registered trademarks of Belden Inc or its affiliated companies in the United States and other jurisdictions Other trademarks and logos used in this document are either registered trademarks or trademarks of the manufacturers or vendors of the associated products such as Microsoft Windows operating system ...

Page 3: ...ve RAID volume maintenance 36 Verifying the RAID status 36 Building the RAID volume 38 Restoring to the factory default condition 49 Chapter 3 Troubleshooting Problems Step 1 Check configurations 52 Step 2 Check connections and external equipment 52 Shutdown restart problems 52 Checking external equipment 53 PC monitor problems 53 Keyboard problems 53 Mouse problems 54 Motherboard BIOS startup 54 ...

Page 4: ...Elite only 72 Removing the media card reader assy T2 4K Elite only 74 Removing the front panel 76 Removing the Jog Shuttle knob 77 Removing the front USB group unit 77 Removing the system USB stick 80 Removing the LCD touch screen 81 Removing the button kit 84 Removing RAM module 85 Removing the mid cooling fan 86 Removing the front cooling fan 89 Removing the rear fan 90 Removing LTC Monitor audi...

Page 5: ...duct ensure that the product is properly grounded Do Not Operate Without Covers To avoid electric shock or fire hazard do not operate this product with covers or panels removed Do Not Operate in Wet Damp Conditions To avoid electric shock do not operate this product in wet or damp conditions Do Not Operate in an Explosive Atmosphere To avoid injury or fire hazard do not operate this product in an ...

Page 6: ...tify conditions or practices that may result in damage to equipment or other property or which may cause equipment crucial to your business environment to become temporarily non operational Terms on the Product These terms may appear on the product DANGER indicates a personal injury hazard immediately accessible as one reads the marking WARNING indicates a personal injury hazard not immediately ac...

Page 7: ...se nationally certified power cords and plugs to ensure safe operation of the product FCC Emission Control This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipmen...

Page 8: ...be used in residential areas FCC Emission Limits This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesirable operation ...

Page 9: ... the Front Panel Mode using a mouse unless otherwise documented procedures for operations with the Workstation Mode are also the same as for the Front Panel Mode How this manual is organized This Service Manual consists of the following Chapter 1 Product Description Describes system components locations of the Field Replaceable Units FRUs and status indicators of the T2 Chapter 2 Maintenance Proce...

Page 10: ...10 T2 4K Series Service Manual September 1 2019 Finding Information ...

Page 11: ...is chapter consists of the following System Description on page 12 PC Subsystem on page 13 Front Subsystem on page 13 Video I O Board Type on page 14 T2 orientation on page 15 FRU locations on page 15 Status indicators on page 16 Power LED on page 16 LAN port LED status on page 16 ...

Page 12: ...O board Remote interface board CPU Board PC Subsystem Front Subsystem USB 2 0 USB 3 0 Front USB group unit Media Card Reader Assy Data HDD SSD Partition V SATA 1 SATA 2 M 2 Slot System USB stick System SSD Partition C D PCI Express Bus Touchscreen Button kit Jog Shuttle Keyboard Mouse PC monitor Front Control group unit LCD Power switch Power LED Headphone jack Volume control Front USB LAN port T2...

Page 13: ...HDD SSD 2x monitor ports DVI D DisplayPort M 2 System SSD Power supply unit Video I O board Remote interface board 4x RS 422 1x GPIO Front Subsystem The front subsystem provides user interfaces such as LCD Jog Shuttle knob and operation buttons This subsystem includes the following components Front USB group unit The front USB group unit interconnects power switch power LED headphone jack volume d...

Page 14: ...O board mounted on T2 4K Series T2 4K Elite T2 4K Pro T2 4K Express T2 4K I O Card Kit SDI x8 which supports T2 4K Series Plus T2 4K Elite No I O card T2 4K Pro No I O card T2 4K Express No I O card Product name Model number T2 4K Elite KTR4 ELT CV40 T2 4K Pro KTR4 PRO CV40 T2 4K Express KTR4 EXP CV40 Product name Model number Model number of I O Card Kit T2 4K Elite No I O card KTR4 ELT CV00 KTR4...

Page 15: ...interface board page 94 6 System SSD page 71 Placed under Video I O board 7 VGA card page 95 8 Mid cooling fan page 86 9 Media Card Reader Assy T2 4K Elite only page 74 10 Power supply status LED board T2 4K Elite only page 72 11 Front USB group unit page 77 12 System USB stick page 80 Mounted on the front USB group unit 13 Rear fan page 90 14 Power supply unit page 96 15 Power supply unit enclosu...

Page 16: ...cludes integrated status LEDs The LEDs oriented as follows The meanings of the LED states are described in the following table LED behavior Status Condition Off The power is set to Off and the T2 is not operational Green steady on The power is set to On and the T2 is operational LED Color LED state Status Condition Right Yellow Off LAN link is not established On LAN link is established Flashing Th...

Page 17: ...ode on page 19 Exiting the maintenance mode on page 20 Using the Maintenance Tools on page 22 Closing the Maintenance Tools on page 22 Media drive maintenance on page 23 Data maintenance on page 26 System related maintenance on page 32 Media drive RAID volume maintenance on page 36 Verifying the RAID status on page 36 Building the RAID volume on page 38 Restoring to the factory default condition o...

Page 18: ...enter application is closed and the Windows operating system desktop is available for system operations such as data maintenance RAID volume maintenance and software update CAUTION The T2 is not a general purpose Windows workstation The T2 is designed so that a user can start it up without an administrator privilege to log on to the system automatically Do not modify any system settings unless app...

Page 19: ...e When operating in the workstation mode click System from the menu bar and then click Maintenance 2 Touch the entry field on the password entry screen 3 Enter admin and touch OK 4 Touch OK 5 Touch Yes when the confirmation message is displayed The CommandCenter is closed and the system restarts in the maintenance mode After the restart the Maintenance Tools is launched automatically Force start i...

Page 20: ...n the Maintenance Tools main screen select CommandCenter under Next Boot Mode 2 Click Restart Restart the T2 in the CommandCenter mode Restarting the T2 in maintenance mode Use this procedure if you want to restart the T2 further maintenance NOTE If the Maintenance Tools is not running in the maintenance mode performing the normal restart operation from the Windows desktop will restart your system...

Page 21: ...select Maintenance under Next Boot Mode 2 Click Restart After the restart the Maintenance Tools is launched automatically Exiting the maintenance mode to shut down In the Maintenance Tools main screen click Shutdown The T2 will start in the mode you selected last time when the T2 is turned on next time ...

Page 22: ...23 Defragmentation of media drive on page 24 Data maintenance Checking the data consistency on page 26 Initializing the data on page 28 Backing up the data on page 29 Restoring the data on page 31 System related maintenance Gathering system information on page 32 Gathering log files on page 34 Setting the T2 system clock on page 35 Closing the Maintenance Tools 1 In the Maintenance Tools main scre...

Page 23: ... drive maintenance Check Media drive error You can scan the media drive V drive to check for any file system errors and bad sectors If any error is found the system attempts to restore the media drive 1 In the Maintenance Tools main screen select the Harddisk tab 2 Click Check Disk ...

Page 24: ...hen click Start If Fix file system errors is checked the system fixes errors automatically without disk scan To abort disk error check click Abort 4 When you see the completion message click Close Check disk for Data Drive screen is closed Defragmentation of media drive 1 In the Maintenance Tools main screen select the Harddisk tab ...

Page 25: ...ce Tools 2 Click Defragment 3 Click either Analyze or Defragment Analyze only performs defragmenting analysis and result will appear Clicking Defragment performs defragmentation To abort optimizing the drive click Abort 4 When you see the completion message click Close ...

Page 26: ...he data consistency You can check the consistency between the database and the media files Found inconsistency can be resolved by deleting listed item NOTE Data in the Recycle Bin is not subject to this data consistency check 1 In the Maintenance Tools main screen select the Data tab 2 Click Consistency Check ...

Page 27: ...Click Check Consistency Data consistency check will be performed and inconsistency will be listed 4 Check the inconsistent information you want to delete and then click Exec Delete All of listed items can be selected or deselected by clicking Select All Unselect All 5 Click Close ...

Page 28: ...res Initializing the data You can initialize the database the media drive V drive and configuration CAUTION Current data will be lost Backup the data beforehand 1 In the Maintenance Tools main screen select the Data tab 2 Click Initialize 3 Check the items you want to initialize ...

Page 29: ...ard shortcuts and mouse customization Schedule Initialize the settings of Schedule Recording Schedule Recording function automatically starts capturing operation at a specified time and ends it at a specified time in the R1 live mode For more information refer to the User Manual 4 Click Initialize 5 Click Yes Initialization will be performed for the selected item 6 When you see the completion mess...

Page 30: ...media files including the thumbnails Configuration Back up the Config settings Keyboard Shortcuts and Mouse Customize Back up the settings of the keyboard shortcuts and mouse customization 5 Click Backup 6 Click Yes Backup will be performed for selected items A sub folder named yyyymmdd will be created in which data will be stored Also an XML file that describes the backup information will be stor...

Page 31: ...data of your backed up database media files and Config settings CAUTION Restoring your data will delete all of the current data overwriting it with the source data for the restore 1 In the Maintenance Tools main screen select the Data tab 2 Click Restore 3 Click Select to specify the XML file created upon the backup ...

Page 32: ...rgets Uncheck any item that does not need to be restored 5 Click Restore 6 Click Yes when the confirmation message is displayed Data restoration will be performed 7 When you see the completion message click OK 8 Click Close System related maintenance Gathering system information Use this procedure to gather T2 system related information Grass Valley support may ask you to provide the log file set ...

Page 33: ...rmation 3 Click to specify the destination 4 Click Save Gathering the system information will be performed 5 When you see the completion message click OK A text format file containing the system information is created in the specified destination 6 Click Close System Information screen is closed ...

Page 34: ...athering log files T2 operation process database and Windows operating system event logs can be gathered 1 In the Maintenance Tools main screen select the System tab 2 Click Log Export 3 Check the log s you want to export under Export targets Application logs Export an operation log ...

Page 35: ...h dumps file 4 Click to specify the destination and a file name 5 Click Save 6 When you see the completion message click OK Log zip file will be stored in the destination 7 Click Close Setting the T2 system clock 1 In the Maintenance Tools main screen select the System tab 2 Click Date and Time The Windows Date and Time screen will appear change the date and time and TimeZone ...

Page 36: ...igured the T2 starts up in the maintenance mode even when starting up in the CommandCenter mode Following the procedure described below you can verify the RAID volume to identify any failed drive s and build or rebuild the RAID volume after replacing the failed drive Verifying the RAID status You can verify the current condition of the RAID volume to identify the failed drive s 1 Start up the T2 i...

Page 37: ...he drives are sorted in the order of SATA 1 SATA 2 For a drive running normally Normal is shown for Status of Manage Disk at the left pane and for a failed drive Missing is shown If there is any failed drive shut down the T2 as described in Exiting the maintenance mode to shut down on page 21 then replace the failed drive as described in Removing data HDD SSD on page 69 After the drive has been re...

Page 38: ...AID volume after the drive replacement 1 Start up the T2 in the maintenance mode For more information refer to Access maintenance mode on page 19 2 In the Maintenance Tools main screen select the Harddisk tab and then click Intel R Rapid Storage Technology Intel R Rapid Storage Technology application screen will appear ...

Page 39: ...ual 39 Media drive RAID volume maintenance 3 Click the device with SATA disk in Storage System View at the right pane Check whether the replaced drive is recognized 4 Click the Data Type RAID 0 section in Storage System View at the right pane ...

Page 40: ...40 T2 4K Series Service Manual September 1 2019 Chapter 2 Maintenance Procedures 5 Click Advanced in Manage Volume at the left pane and then click Delete volume 6 Click Yes 7 Click Create ...

Page 41: ...ontroller and select Optimized disk performance RAID 0 in Select Volume Type and then click Next 9 In Configure Volume configure each parameter as below Once configured click Next 1 Name DATA 2 Select the array disks check both SATA disk on Controller 0 Port 1 and Port 2 3 Advanced tab Data Stripe Size 128 KB ...

Page 42: ...2 4K Series Service Manual September 1 2019 Chapter 2 Maintenance Procedures 10 Check Proceed with deleting data and then click Create Volume 11 Click OK 12 Confirm rebuilding RAID volume has been succeeded ...

Page 43: ...September 1 2019 T2 4K Series Service Manual 43 Media drive RAID volume maintenance 13 Click Manage and then click Advanced 14 Click Disable ...

Page 44: ...44 T2 4K Series Service Manual September 1 2019 Chapter 2 Maintenance Procedures The status will change to Write Cache buffer flushing Disabled 15 Click Modify 16 Click Yes ...

Page 45: ...e maintenance 17 Confirm that the status has changed to Cache mode Write Back 18 If this dialog box appears click Cancel Rebuilding the RAID is completed Next allocate the drive 19 In the Maintenance Tools main screen select the Harddisk tab and then click Disk Management ...

Page 46: ...Procedures 20 Check Disk 1 and select GPT GUID Partition Table and then click OK If the Initialize Disk dialog box does not appear right click on Disk 1 then select Initialize Disk context menu 21 Right click the unallocated space and select New Simple Volume context menu ...

Page 47: ...ck Next 23 Enter the maximum value of the drive space in Simple volume size in MB and enter Next 24 Select Assign the following drive letter and select V from the list and then click Next 25 Select Format this volume with the following settings and select options as follows Volume label DATA ...

Page 48: ...48 T2 4K Series Service Manual September 1 2019 Chapter 2 Maintenance Procedures Check Perform a quick format 26 Click Next 27 Click Finish Once disk format finished media drive will be online ...

Page 49: ...rd reader when restoring to the factory default condition CAUTION A recovery will initialize all of the data below You should back up your data to an external storage Database T2 configuration Logs the operation log Windows OS internal event log database log and crash dumps 1 Turn on the T2 2 When the POST screen appears keep pressing the F7 key on the keyboard Boot Menu Please select boot device ...

Page 50: ...want to restore appears press the Y key and then Enter key Restore process will run Once restoration finished T2 will automatically restart 6 T2 will start in the maintenance mode In the Maintenance Tools main screen check CommandCenter then click the Restart button NOTE It is recommended to initialize the data after restoring to the default For detailed instructions refer to Initializing the data...

Page 51: ... problems on page 53 Keyboard problems on page 53 Mouse problems on page 54 Motherboard BIOS startup on page 54 T2 startup on page 55 Thermal problems on page 55 Power supply problems on page 55 Common to all models on page 55 Only T2 4K Elite on page 56 Front panel problems on page 56 LCD touch screen and operation buttons problems on page 56 Front USB group unit problems on page 57 Media card re...

Page 52: ...the system monitor or other external equipment A quick check of all the cable connections can easily solve these problems Refer to the User Manual for help with making connections Refer to the troubleshooting topic Checking external equipment on page 53 if you suspect a failure in a device connected to the T2 Shutdown restart problems If the T2 is inoperable due to a software error it can effect t...

Page 53: ...e to factory default from built in USB stick Refer to Restoring to the factory default condition on page 49 The dual monitor cannot be used The monitor ports DisplayPort DVI D cannot be connected simultaneously Exclusive use only Single monitor should be connected via either DisplayPort or DVI D Problem Possible Causes Corrective Actions The T2 does not respond correctly to keyboard operation Fail...

Page 54: ... problem still persists use another USB port to connect the mouse 2 Replace the mouse 3 Restore the T2 to factory default If the problem still persists replace the motherboard Incorrect operation of Plug and Play in the T2 Motherboard hardware fault Restore to factory default from the built in USB stick Refer to Restoring to the factory default condition on page 49 If restoring to factory default ...

Page 55: ...tions The fans are noisy or otherwise run erratically The T2 overheats Airflow is blocked Ensure adequate airflow around the T2 The fan module is not operating correctly Inspect the fan module and its connections for proper operation The fan gets its power from the motherboard the riser card or the power supply unit so make sure they are not faulty as well If the fans are not operating correctly r...

Page 56: ...er source is reliable The main power switch has been turned off Turn on the main power switches on both power supply units Front PSU indicator blinks in red The power supply unit is faulty Check if AC IN power failure detection indicator lights in green If it lights in green replace the power supply unit Refer to Removing the power supply unit on page 96 Front FAN indicator blinks in red The fan o...

Page 57: ...the Jog Shuttle knob to confirm that there is a mechanical problem with the knob If so replace the Jog Shuttle knob Refer to Removing the Jog Shuttle knob on page 77 The operation buttons are not working The operation buttons or front board are broken 1 Make sure CommandCenter is up and running 2 When the operation buttons do not operate with CommandCenter launched make sure the button kit device ...

Page 58: ...rt does not connect properly The cable to the motherboard is disconnected or faulty Make sure that the motherboard and cables are connected properly and there is no sign of physical damage Restart the T2 If the problem persists refer to Motherboard BIOS startup on page 54 The front USB group unit is faulty Replace the front USB group unit Refer to Removing the front USB group unit on page 77 Probl...

Page 59: ... match current channel settings Check the clip properties and verify they are correct for the video standard and other current settings Compare properties with those of a clip that plays correctly If properties are correct the clip is corrupt Delete and re record the clip A clip can not be edited The clip is locked Unlock the clip Cannot load and play a list The playlist does not match current cha...

Page 60: ...s faulty 1 If the problem occurs on a specific clip confirm if the same problem occurs on another clip If the problem only occurs on the specific clip delete it For recording problems make sure the video source is reliable then re record a video 2 Run the database consistency check in the Maintenance Tools Refer to Checking the data consistency on page 26 3 Check the RAID volume status Refer to Me...

Page 61: ...on the Windows operating system over tax the capabilities of the motherboard processor This commonly happens when unsupported software has been installed that competes with the T2 applications Virus scanners and screen savers can cause this type of problem since they can start automatically and consume system resources Disk faults This occurs when a media drive is severely fragmented or has a bad ...

Page 62: ...62 T2 4K Series Service Manual September 1 2019 Chapter 3 Troubleshooting Problems ...

Page 63: ...2 Removing the media card reader assy T2 4K Elite only on page 74 Removing the front panel on page 76 Removing the Jog Shuttle knob on page 77 Removing the front USB group unit on page 77 Removing the system USB stick on page 80 Removing the LCD touch screen on page 81 Removing the button kit on page 84 Removing RAM module on page 85 Removing the mid cooling fan on page 86 Removing the front cooli...

Page 64: ...discard any of the removed parts such as screws or stays WARNING Be sure to turn off the system and disconnect the power cord from the product body prior to removing or replacing any parts of T2 Otherwise electric shock or product failure may result WARNING When you attach parts of T2 be sure to use exactly the same screws as were originally used on the parts WARNING Part of T2 may be damaged by e...

Page 65: ...September 1 2019 T2 4K Series Service Manual 65 Precautions before operations 1 Turn off the main power switch 2 Push the power cable clamp a to unlock the power cord a ...

Page 66: ... cord from the AC inlet 4 Perform steps 1 to 3 on the other power supply T2 4K Elite only Removing the top cover rear 1 Remove the top cover rear 1 Remove 2 screws with springs and large washers on the rear side 2 Hold the top cover rear with both hands to slide it out 3 Remove the top cover rear 3 1 2 2 ...

Page 67: ...the top cover front NOTE To install the top cover rear place it at the position in the following figure and then slide it with both hands Removing the top cover front 1 Removing the top cover rear P66 2 Hold the top cover front with both hands to slide it out ...

Page 68: ...68 T2 4K Series Service Manual September 1 2019 Chapter 4 Removing and replacing FRUs 3 Remove the top cover front NOTE To install the top cover front hold its both ends with both hands to slide it ...

Page 69: ...as two SSD T2 4K Pro and T2 4K Express have two HDD 1 Removing the top cover rear P66 2 Remove the drive 1 Confirm the drive number and remove the two screws with springs and small washers The drive numbers are 1 and 2 from the top The following figure shows an example of HDD of drive number 2 to illustrate the common procedure for all HDD 2 Slide out the drive 1 2 ...

Page 70: ...moving and replacing FRUs 3 Remove the drive from the mount frame 1 Remove four round screws 2 Remove the drive from the mount frame Data HDD SSD SATA cable connection They are connected as in the figure below 1 2 SATA1 SATA2 SATA1 SATA1 SATA2 SATA2 SATA1 SATA2 ...

Page 71: ...oving system SSD 1 Removing the video I O board P93 2 Remove the system SSD 1 Remove the screw 1 shown in the following figure 2 Remove the system SSD NOTE To install the system SSD make sure that the front and back sides are correct The labeled face comes to the front 1 2 ...

Page 72: ...ng the mid cooling fan on page 86 up to step 3 2 Remove the power supply status LED board 1 Unlock the cable clamper and disconnect the power supply status signal cable 2 Remove two screws with springs and small washers 3 Remove the power supply status LED board 3 Remove two screws with external toothed washers and then remove the power supply status LED board from the stay 3 1 2 ...

Page 73: ...e cables from the power supply status LED board 1 Disconnect the power supply status signal cable 2 Disconnect the power supply status LED board power supply cable NOTE To install the power supply status LED board make sure that the upper and lower sides are correct The GV logo on the circuit board comes under the cable 1 2 ...

Page 74: ...r assy T2 4K Elite only 1 Perform the procedure for Removing the mid cooling fan on page 86 up to step 3 2 Remove the media card reader 1 Unlock the cable clamper and disconnect the USB 3 0 cable 2 Disconnect the power cable 3 Remove three screws with springs and small washers 4 Remove the media card reader 1 2 3 4 ...

Page 75: ... Series Service Manual 75 Removing the media card reader assy T2 4K Elite only 3 Remove the stay from the media card reader 1 Remove four screws with springs and small washers 2 Remove the stay from the media card reader 1 2 ...

Page 76: ...front P67 2 Remove the front panel 1 Remove the Jog Shuttle knob 2 Remove three screws with black washers on the top side of the front panel 3 Remove two screws black on the bottom side of the front panel 4 Keep the front panel straight up and remove it NOTE To install the front panel insert it between the two sheets a and b 1 2 3 4 a b ...

Page 77: ...t the parts a are aligned Removing the Jog Shuttle knob For instructions on how to remove the Jog Shuttle knob refer to Removing the front panel on page 76 Removing the front USB group unit 1 Removing the front panel P76 2 Perform the procedure for Removing the media card reader assy T2 4K Elite only on page 74 up to step 2 a a ...

Page 78: ...card reader 2 Disconnect the power supply status LED board power supply cable 3 Disconnect the power cable of the LCD touch screen 4 Disconnect the peripheral power supply cable 4 Remove the front USB group unit 1 Remove the screw with spring and small washer on the front side of the front USB group unit 2 Slide out the front USB group unit 1 2 3 4 1 2 ...

Page 79: ...2 Unlock the cable clamper and disconnect the USB 3 0 cable 3 Disconnect the audio cable 4 Cut the cable tie with nippers and remove the system USB stick NOTE To install the system USB stick thread the cable tie into the slit on the circuit board attach the system USB stick and then tighten the cable tie to secure the system USB stick 1 2 3 4 ...

Page 80: ...cedure for Removing the media card reader assy T2 4K Elite only on page 74 up to step 2 2 Cut the cable tie with nippers and remove the system USB stick NOTE To install the system USB stick thread the cable tie into the slit on the circuit board attach the system USB stick and then tighten the cable tie to secure the system USB stick ...

Page 81: ...tached and then slide it off 3 Disconnect the ribbon cable NOTE To connect the ribbon cable to the button kit make sure that the signal surface faces down 4 Remove the screw with external toothed washer that secures the ground cable and then disconnect the LCD cable 5 Disconnect the USB cable 6 Disconnect the power cable NOTE To connect the LCD cable to the LCD touch screen make sure of the correc...

Page 82: ...FRUs NOTE To install the LCD touch screen with its button kit attached to it to T2 let the prongs of the button kit slide into the a parts of T2 3 Slide the LCD touch screen on the button kit 1 Remove two screws with springs and small washers 2 Slide off the LCD touch screen a a 2 1 ...

Page 83: ...Remove the stay and LCD mask sheet attached to the LCD touch screen NOTE To attach the stay make sure that up down right and left directions are correct NOTE To attach the LCD touch screen onto the button kit thread the ribbon cable into the slit on the upper part of the button kit ...

Page 84: ...ice Manual September 1 2019 Chapter 4 Removing and replacing FRUs Removing the button kit 1 Perform the procedure for Removing the LCD touch screen on page 81 up to step 3 2 Remove the button kit from the LCD touch screen ...

Page 85: ...odule 1 Removing the top cover rear P66 2 Remove the RAM module 1 Press and open the levers on both ends outward at the same time to lift the RAM module off from slot 2 or 4 NOTE To install the RAM module into the slot insert it perpendicular to the slot until it clicks into place 1 ...

Page 86: ...mber 1 2019 Chapter 4 Removing and replacing FRUs Removing the mid cooling fan 1 Removing the top cover rear P66 2 Remove the drive cooling fan mount plate 1 Remove four countersunk screws 2 Lift off the drive cooling fan mount plate 1 2 ...

Page 87: ...Service Manual 87 Removing the mid cooling fan 3 Disconnect the power cable of the mid cooling fan 4 Remove the mid cooling fan from the drive cooling fan mount plate 1 Remove two countersunk screws 2 Remove the mid cooling fan 1 2 ...

Page 88: ...ng fan from the fan bracket 1 Remove the tapping screws 2 Detach the mid cooling fan NOTE To attach the fan to the fan bracket make sure that the label faces the direction shown in the figure Also be sure to attach it so that the fan bracket and power cable come to the positions shown in the figure above 1 2 ...

Page 89: ... Remove the front cooling fan assy 1 Disconnect the fan power cable from the motherboard 2 Remove the screw with a spring and small washer 3 Remove the front cooling fan assy 3 Detach the front cooling fan from the fan bracket 1 Remove the tapping screws 2 Detach the front cooling fan NOTE To attach the fan to the fan bracket make sure of their directions shown in the figure above 3 1 2 1 2 ...

Page 90: ...lacing FRUs Removing the rear fan 1 Removing the top cover rear P66 2 Remove the rear fan 1 Disconnect the power cable 2 Remove the tapping screws 3 Slide then lift the rear fan from the rear panel NOTE To attach the fan make sure that the label faces the rear panel 3 1 3 1 2 ...

Page 91: ...ard 1 Removing the top cover rear P66 2 Remove the shield gasket NOTE When the boards are to be attached use a new shield gasket 3 Disconnect following cables from the LTC Monitor audio interface board 1 The LTC In cable 2 The power cable of the LTC Monitor audio interface board 3 The LTC Out Monitor audio Out cable 3 1 2 J 3 J 2 ...

Page 92: ...2 Remove the VGA card fixing bracket NOTE To attach the VGA card fixing bracket make sure that the power cable of the rear fan comes over the bracket 5 Remove the LTC Monitor audio interface board 1 Remove the screw with a spring and large washer on the upper side of the LTC Monitor audio interface board 2 Remove the LTC Monitor audio interface board from the slot 1 2 1 2 ...

Page 93: ...rocedure for Removing LTC Monitor audio interface board on page 91 up to step 3 2 Remove the video I O board 1 Remove the screw with a spring and large washer on the upper side of the video I O board 2 Remove the video I O board from the slot NOTE To install the video I O board insert it into the PCI Express x16 slot 1 2 ...

Page 94: ...e for Removing LTC Monitor audio interface board on page 91 up to step 3 2 Remove the remote interface board 1 Remove three screws with springs and large washers on the upper side of the remote interface board 2 Remove the remote interface board from the slot NOTE To install the remote interface board insert it into the PCI Express x1 slot 1 2 ...

Page 95: ...card Removing VGA card 1 Removing the top cover rear P66 2 Remove the VGA card securing bracket 1 Remove the screw with a spring and small washer 2 Remove the VGA card fixing bracket 3 Remove the VGA card 1 Remove the VGA card 2 Disconnect the LVDS cable 1 2 1 2 ...

Page 96: ...Removing the power supply unit 1 Turning off the T2 and disconnecting the power cord P64 2 Remove the power supply unit 1 Remove the screw with a spring and large washer 2 Keep to press the power supply unit lock lever a and slide out the power supply unit by holding the handle b 1 b a 2 ...

Page 97: ... unit enclosure 1 Perform the procedure for Removing the mid cooling fan on page 86 up to step 3 2 Removing the power supply unit P96 3 Remove the screws 1 Remove the two screws with springs and large washers 2 Remove the screw with a spring and small washer 3 Unlock the cable clamper and disconnect the cable 2 3 1 ...

Page 98: ...1 2019 Chapter 4 Removing and replacing FRUs 4 Remove the power supply unit enclosure 5 Disconnect the cables 1 The power supply status signal cable 2 The CPU power cable 8 pin 3 The drive power supply cable 10 pin 4 The PSU main cable 4 1 2 3 ...

Page 99: ...bleshooting 53 F Fan Troubleshooting 55 Replacement procedure 86 89 90 FCC Emission Control and Limits 7 8 Field Replaceable Unit FRU 64 Front Control group unit Description 13 Front panel Removing and installing 76 Front Subsystem 13 Front USB group unit Description 13 Troubleshooting 57 Replacement procedure 77 Frozen video Troubleshooting 61 FRU Location 15 Replacement procedure 63 I Injury pre...

Page 100: ...ent procedure 96 Power supply unit enclosure Replacement procedure 97 Product damage precautions 5 R RAID Build 38 Troubleshooting 61 Verify 36 RAM module Replacement procedure 85 Recovery 49 Remote interface board Replacement procedure 94 Required tools 64 Restart problems 52 Restoring the default system 49 RJ 45 LAN port LEDs 16 S Safety terms and symbols 6 Service safety summary 7 Shutdown prob...

Page 101: ...September 1 2019 T2 4K Series Service Manual 101 Video I O board Replacement procedure 93 Type 14 ...

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