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Washing Machine / User’s Manual
14. Troubleshooting
Problem
Cause
Solution
Programs do not
start after the
loading door is
closed.
Start / Pause / Cancel button is
not pressed.
•
Press Start / Pause / Cancel button.
It may be difficult to close
the loading door in case of
excessive loading.
•
Reduce the amount of laundry and make
sure that the loading door is closed
properly.
Programme cannot
be started or
selected.
The product has switched to
self protection mode due to a
supply problem (line voltage,
water pressure, etc.).
•
The programme is cancelled when the
product is turned off and on again. Press
and hold On / Off button for 3 seconds.
Water inside the
product.
Some water has remained in the
product due to the quality control
processes in the production.
•
This is not a failure; water is not harmful
to the product.
The product does
not take water in.
Tap is turned off.
•
Turn on the taps.
Water inlet hose is bent.
•
Flatten the hose.
Water inlet filter is clogged.
•
Clean the filter.
Loading door is not closed.
•
Close the door.
The product does
not drain water.
Water drain hose is clogged or
twisted.
•
Clean or flatten the hose.
Pump filter is clogged.
•
Clean the pump filter.
Product vibrates or
makes noise.
Product is standing
unbalanced.
•
Stable the product by adjusting the feet.
A hard substance has entered
into the pump filter.
•
Clean the pump filter.
Transportation safety bolts are
not removed.
•
Remove the transportation safety bolts.
Laundry quantity in the
product is too little.
•
Add more laundry to the product.
Excessive laundry is loaded in
the product.
•
Take out some of the laundry from the
product or distribute the load by hand to
balance it homogeneously in the product.
Product is leaning on a rigid
item.
•
Make sure that the product is not leaning
on anything.
There is water
leaking from the
bottom of the
product.
Water drain hose is clogged or
twisted.
•
Clean or flatten the hose.
Pump filter is clogged.
•
Clean the pump filter.
Product stopped
shortly after the
programme started.
Machine has stopped
temporarily due to low voltage.
•
Product will resume running when the
voltage restores to the normal level.
Product directly
drains the water it
takes in.
Draining hose is not at
adequate height.
•
Connect the water draining hose as
described in the user manual.
No water can be
seen in the product
during washing.
Water is inside the invisible
part of the product.
•
This is not a failure.
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