35
EN
Troubleshooting
If the device does not work properly, check whether you are able to rectify a problem yourself. If the
problem cannot be solved with the steps that are listed, contact our customer service department.
Do not attempt to repair an electrical device yourself!
Problem
Possible cause
Fix
Nothing is shown on
the display (
15
).
The mains plug is not inserted
correctly in the socket.
Insert the mains plug into a plug
socket.
The plug socket is defective.
Try another plug socket.
There is no mains voltage.
Check the fuse of the mains
connection.
The display is defective.
Contact our customer service
department.
The fuse in the fuse box
is triggered.
Too many devices connected to
the same circuit.
Reduce the number of devices in
the circuit.
Water runs out of the
device.
There is too much water in the
water tank (
6
).
Do not over
fi
ll the water tank!
The coffee runs very
slowly into the jug.
The drip stop is blocked.
Clean the
fi
lter insert (
9
) with
drip protection.
The device is furred up.
Descale the device (see the
“Cleaning and Care” chapter –
“Descaling”).
The coffee is too weak /
too strong.
The grinding
fi
neness and the
coffee strength are not ideal for
the type of coffee.
Vary the grinding
fi
neness and
coffee strength to
fi
nd the ideal
settings for this type of coffee.
A large amount of
steam is produced in
the brewing process.
The device is furred up.
Descale the device (see the
“Cleaning and Care” chapter –
“Descaling”).
During use, an
unpleasant smell is
detected.
Is the device being used for the
fi
rst time?
A smell often develops when
new devices are
fi
rst used. The
smell should disappear once the
device has been used several
times.
Has the device just been
descaled?
Rinse out the device with clear
water.
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31.01.2019 11:57:04
