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Returns procedure
If the ToxCO® requires servicing, please contact the local Bedfont® Customer Service Department,
distributor or supplier before returning any goods.
1.
The customer repairs department will need to be supplied with the monitor serial number
and description of the fault. Once this information has been received, a returns/ ticket
number will be issued. Please state the returns/ticket number on the outside of the box
when returning the monitor, and ensure that a telephone number, fax number, and full
return address are clearly stated.
2.
The product must also be decontaminated before it is returned according to the local
regulations. Bedfont® can provide a decontamination certificate to complete, which also
needs to be attached to the outside of the box. Failure to do so will result in the product
being subject to Bedfont® decontamination procedure and will delay the service/repair and
may incur costs.
3.
Bedfont® advises that a courier service is used when returning monitors. This enables goods
to be insured for loss or damage in transit. When the goods are received, an email stating so
will be sent.
4.
If the device has been returned for repair it will then be examined and an ‘engineer’s report’
and quotation for the repair will be sent, which will also include an authorisation form.
Complete the authorisation form, and ensure that an ‘official purchase order number’ is
included. Please contact the customer repairs department if an ‘official purchase order
number’ cannot be provided.
5.
If the monitor is still in warranty and the fault is covered by warranty, see ‘warranty’ section
of this manual, Bedfont® will repair it and return it with an ‘engineer’s report’, free of
charge.
6.
If the repair is not carried out, a handling fee will be charged. Ensure that a completed
authorisation form with an ‘official purchase order number’ is returned.
7.
The equipment will be returned as soon as Bedfont® has received all relevant paperwork. A
carriage fee will be charged if the monitor is no longer in warranty.
