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Beam SatDOCK RST980, Installation & User Manual

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Beam SatDOCK RST980 Installation & User Manual Download Page 38

RST980

 

INSTALLATION

 

&

 

USER

 

MANUAL 

 

38 

Troubleshooting 

This chapter provides information to help you troubleshoot problems you may 
encounter while running the HFI and/or SatDOCK.  

 

Q 

No power on HFI 

A 

Check power is connected to the interface unit 

Check the vehicle ignition is in ACC or IGN or ON position 

Ensure the 9505A Handset had been powered on 

Ensure the Connector cable to the SatDOCK is firmly fitted 

Check all the connection cables to and from the interface units 

  

Q 

9505A handset fails to register with the Iridium service after 30 
seconds 

A 

Check the antenna cable is connected to the antenna  

Check the antenna cable is connected securely to the SatDOCK 

Ensure SIM is inserted in handset 

Remove the handset from the cradle and test 9505A handheld on its 
own outside of the vehicle

 

 

Q 

I am unable to make a call 

A 

Check that the antenna cable is connected correctly to the SatDOCK 

Check the interface cable from the SatDOCK to the HFI 

Check the phone has power 

Check the phone is registered on the network 

Check that the 9505A handset is correctly seated in the SatDOCK 
cradle 

Try powering the handset on and off again whilst in the cradle 
connected

 

 

Q 

I am unable to register on the network 

A 

Check the antenna cable is connected correctly to the SatDOCK 

Ensure the handset is correctly seated in the SatDOCK cradle 

Check the antenna is not obstructed in anyway 

Ensure the antenna has not been damaged 

Attempt to make a call outside of the vehicle using the 9505A in 
handheld mode

 

 

Summary of Contents for SatDOCK RST980

Page 1: ...SatDOCK RST980 Installation User Manual Suitable for the Iridium 9505A Portable Satellite Telephone ...

Page 2: ...able However no responsibility is assumed by BEAM for its use or for any infringement of patents or other rights of third parties which may result from its use No license is granted by implication or otherwise under any patent or patent rights of BEAM BEAM reserves the right to change specifications at any time without notice Copyright 2008 BEAM Communications Pty Ltd All rights reserved Product n...

Page 3: ...e 1 x Interface Cable from HFI to SatDOCK 1 x 3 wire Power cable harness 2 Fuses 1 x Iridium Antenna Guide printed 1 x RAM bracket 1 x SMA TNC Adapter 2 x M4 Screws Optional Accessories The following optional accessories are available for your RST980 Intelligent handset uses RJ45 port Antenna Cable Antenna See your Service Provider for pricing and availability of these quality BEAM accessories ...

Page 4: ...T980 Installation User Manual 4 User information Please record your serial number here for future reference Model RST980 Serial no This number can be copied from the white label on the SatDOCK Eg 100A2800 ...

Page 5: ...Installation Guidelines 14 Installation Procedure 15 Wiring for Additional Features 22 Using the Communication Port 28 RS232 Data Port 28 Using the Line In Out 29 Connecting an Intelligent Handset Optional 30 Power On Messages 32 Assuring Quality of Iridium Service 33 Specification Summary 35 Cradle Mounting DimensionsTroubleshooting 37 Troubleshooting 38 ...

Page 6: ...st comply with the Safety Extra Low Voltage SELV requirements of IEC60950 All connectors except the Line and Accessory sockets must only be connected to equipment ports which comply with the Safety Extra Low Voltage SELV requirements of IEC60950 Conventions in this Manual Warnings cautions and notes appear throughout this manual and are represented by following conventions Warning This symbol and ...

Page 7: ...dy of research to develop the updated ANSI standard Antenna Care Use only the supplied or an approved replacement antenna Unauthorized antennas modifications or attachments could damage the phone and may violate local agency regulations Please refer to your Service Provider for further information Phone Operation Do not operate your mobile telephone when a person is within 4 inches 10 cm of the an...

Page 8: ...edical Devices If you use any other personal medical device consult the manufacturer of your device to determine if it is adequately shielded from external RF energy Your physician may be able to assist you in obtaining this information Turn your phone OFF in health care facilities when any regulations posted in these areas instruct you to do so Hospitals or health care facilities may be using equ...

Page 9: ...line stations o below deck on boats o fuel or chemical transfer or storage facilities o areas where fuel odors are present for example if a gas propane leak occurs in a car or home o areas where the air contains chemicals or particles such as grain dust or metal powders o any other area where you normally would be advised to turn off your vehicle engine For Vehicles Equipped with an Air Bag An air...

Page 10: ... of individuals communities government agencies and the corporate sector providing voice and data access without the need for traditional wire line or mobile phone infrastructure As the Iridium satellite network is global BEAM products address global markets across the spectrum of rural and remote users including households motor vehicles telemetry maritime and emergency services BEAM Communicatio...

Page 11: ... is the hands free use combined with a sturdy docking capability along with the permanently installed antenna for increased call quality and signal penetration The 9505A will support all the standard functionality whilst being used with the Beam In vehicle kit plus a single touch mute function accessible from the front of the SatDOCK Intelligent Handset Interface The SatDOCK supports the optional ...

Page 12: ... different terminal variations include GPS GPS GSM GPS Satellite and GPS GSM Satellite All terminals support features such as in built SD card geo fencing capability battery backup and optional Control Panel RST980 Key Features Convenient Hands free Operation Supports Intelligent Handset Handset Charging Horn Alert Integration 11 32V DC Input Easy to use Supports Voice Data Services Full Duplex Ha...

Page 13: ...RST980 INSTALLATION USER MANUAL 13 Equipment Overview Side A Side B ...

Page 14: ...le manufacturer for air bag information specific to the vehicle Routing Cables If your vehicle is equipped with wiring troughs in the doorsills use them to simplify cable installation and to provide maximum protection for the cables If wiring troughs are not available route cables according to these guidelines Route cables so they are protected from pinching sharp edges and crushing Where possible...

Page 15: ...ystem operation The ignition system is the most common source of electrical noise interference Before you begin installation ensure that the ignition wiring and connections to the vehicle battery are in good working condition Verify that low resistance connections are present between the battery negative terminal the vehicle chassis and the engine block All wire connections should be clean and tig...

Page 16: ...rom the cradle Ensure sufficient room is allowed for the use of the antenna connector and antenna cable on the rear of the SatDOCK Cradle Securely mount the cradle in the desired location ensuring that it is not obstructing any of the vehicles controls or accessories An optional mounting bracket may be used for more tailored installations Various brackets can be obtained from Auto Electricians or ...

Page 17: ... the guidance system and or braking modulator box usually located in the trunk to minimize any interference The best location for mounting the HFI Adapter Box is under the dashboard or front seat within reaching distance of the 9505A handset when in the SatDOCK To install the box follow these steps 1 Using the Hands Free Interface as a template mark the hole locations 2 Remove the bracket and use ...

Page 18: ...ut that switches to ground when active Connecting the Interface cable and Antenna Adapter 1 Affix the supplied TNC SMA adapter to the antenna cable 2 Connect this end of the cable to the SMA connector on the rear of the SatDOCK 3 Connect the Interface cable to the rear of the SatDOCK as pictured below ensuring you fasten both thumb screws ...

Page 19: ... will cause an attenuated voice level received The microphone can also be installed in the centre of the cabin if required so it is central to the vehicles interior space Follow these guidelines for positioning the microphone 1 Do not place the microphone so that the visor can block it when flipped up or down 2 Do not place the microphone where it is exposed to direct air flow from an open window ...

Page 20: ...f the vehicle either on the driver side sun visor or on the head liner above the driver Do not position the microphone where it may be blocked by the visor Position the microphone so that it faces the user of the mobile when the user is seated normally Do NOT position the microphone near a window or in any location where road noise or any ambient background noise may be high above 85 dB SPL Do NOT...

Page 21: ...he bracket attaches to the Speaker using the bolt supplied The Bracket itself can be then mounted in a suitable position Correct microphone speaker positioning It is advised the speaker be mounted under the dashboard on the transmission hump or in another suitable location using the mounting bracket supplied with the speaker assembly When selecting a location for the speaker consider these guideli...

Page 22: ...ionality Note This output signal from the Mute connector sinks a maximum of 100mA 0 1A to ground Horn Alert Ring Feature optional The horn Alert Ring output connects to the horn of the vehicle or other device for alerting when an incoming call is received on the terminal Local laws and regulations regarding the connection of Audible horn Alerts must be abided by Please consult local authorities in...

Page 23: ...rced DO NOT connect to the interface box until after the installation is complete 2 Route the power cable from the HFI unit to the connection point 3 Note To limit ground loops and high impedance ground paths run the green red stripe and black wires directly to the battery or as close as possible to the battery Use a grommet or other protection to prevent wear on metal surfaces for these wires 4 P...

Page 24: ...s on the bottom of the 9505A handset line up with that on the seat of the SatDOCK cradle as illustrated 2 Push down on the handset to seat the handset base firmly in the SatDOCK cradle 3 To clip the handset into place press and hold the button on top of the 9505A handset whilst pushing it back into the SatDOCK until it clips into place Release the button on top 4 Gently pull on the handset to conf...

Page 25: ...ly confirm that the SatDOCK is muted Privacy Mode The Privacy Mode allows a user it utilise a Privacy Handset or earpiece plugged into the side of the 9505A handset in the 2 5mm jack and subsequently does not use the external microphone or speaker To enable Privacy Mode press and hold the Mute button for 1 5 seconds The red light on the mute button will start flashing to indicate that the SatDOCK ...

Page 26: ...dy to make and receive calls Checking Performance after Installation To confirm that the phone is working properly follow the instructions in this section 1 Make a call from the handset whilst in the SatDOCK and confirm operation 2 Make a call to the handset and confirm operation Removing the 9505A from vehicle When removing the 9505A from the SatDOCK follow these simple steps 1 Ensure the vehicle...

Page 27: ...ressed after the accessories has already been turned off in the vehicle the telephone will operate for a period of 20 minutes before the unit will power off If after 19 minutes a call is in progress the terminal will stay on for another 20 minutes This feature is to minimise drain on the battery If during operation of the SatDOCK unit the 9505A does not turn ON or OFF try 1 Turn vehicle Accessorie...

Page 28: ...unt RS232 Data Port An RS232 serial data port is available via the Comm Port allowing data calls or tracking alerting modules or a PC to be connected The DB9 Comm Port enables any data device to be connected to the Hands free Interface unit To use this service over the Iridium network you must ensure that Data Access has been set up with your service consult your Service Provide TIP Learn more abo...

Page 29: ...Line In uplink audio 2 middle ground 3 right Line Out downlink audio NOTE It is recommended to use screened 2 core audio cable in making the plug It may be required to adjust the gains of the communications system that is being interfaced in order to achieve optimum levels NOTE The microphone port needs to be disabled if using the line In by switching the slide switch to the RIGHT Use the tip of a...

Page 30: ...optional Beam RST970 Intelligent Handset will simply connect to the Hands Free Interface Unit When connecting the RST970 Intelligent Handset make sure that the Vehicle Accessories is off and the 9505A handset is off prior to powering on the Intelligent Handset Note Only an approved Beam DPL Based Iridium Intelligent Handset should be installed with this Hands Free Accessory ...

Page 31: ...in either 12 hour or 24 hour format Message Indicator Appears when you receive a new message It flashes when the SIM card is full Satellite Mode Indicator Appears when your phone is in satellite mode Home System Indicator appears when the phone has successfully registered with the Iridium satellite No Service Indicator Appears when your phone is not capable of placing or receiving calls In Use Ind...

Page 32: ... SIM card is inserted completely and then power your phone on again Check Card The SIM card is damaged or inserted the wrong way Blocked If the SIM card PIN code is incorrectly entered three times in a row your phone becomes blocked Use 05 to proceed to enter the PUK code Blocked If the SIM card PIN2 code is incorrectly entered three times in a row some features e g Fixed Dialing become blocked Ba...

Page 33: ...e antenna must be able to see the entire sky from approximately 8 degrees above the horizon Nearby tall buildings or similar structures heavily leafed trees and mountains can all degrade performance as they block the signal between the antenna and the satellites Having a completely open view of the sky plays a very important role in maximising performance as the Iridium satellites cross the sky fr...

Page 34: ...as and broadcasting devices are located within close proximity to each other Symptoms of RF Interference Symptoms of RF interference often resemble those that arise when an Iridium phone is being operated with an obstructed view of the sky Some of these symptoms include erratic or no signal strength indication dropped calls or warbled or otherwise distorted voice These symptoms may be intermittent...

Page 35: ...alk Transmit Mode 0 54 A 0 24 A EMC Compliance C Tick Environmental Operating Temperature Range 15 C to 55 C ambient Operating Humidity Range 85 RH non condensing Storage temperature 30C to 70C Weight HFI module 0 5 kg Dimensions HFI module L183 x W130 x H27mm RS232 Comm Port Specification The HFI is provided with a RS232 serial port for data connection It is a 9 pin D type female socket wired DCE...

Page 36: ... Send 9 RI RST PC Ring Indicate 7 5V on Log port RS232 Port Signal Support and Handshaking The Data port supports full software XON XOFF handshaking on data AT commands bypass this as standard for Hayes modems or full hardware handshaking on RTS CTS with DCD carrier indication RS232 Port Electrical Parameters The Comm Port conforms to the RS232 interface specification with the following parameters...

Page 37: ...RST980 INSTALLATION USER MANUAL 37 Cradle Mounting Dimensions 6 2mm 6 2mm 52mm 45mm 205mm 65mm 77mm ...

Page 38: ...ly to the SatDOCK Ensure SIM is inserted in handset Remove the handset from the cradle and test 9505A handheld on its own outside of the vehicle Q I am unable to make a call A Check that the antenna cable is connected correctly to the SatDOCK Check the interface cable from the SatDOCK to the HFI Check the phone has power Check the phone is registered on the network Check that the 9505A handset is ...

Page 39: ...uality call Check the location of the microphone ensure it is not located near an air vent or too close to an open window Test on another call Q There is extreme echo on the call A Check the volume of the terminal is not on the highest setting as this will create echo try turning it down a little Ensure the speaker and microphone are not positioned too close together Ensure that the microphone is ...

Page 40: ...handset To enable disable this message using the keypad on your 9505A handset type in the following code 92 Q Phone powers off once the ignition is switched off or the key is removed A This is normal operation however connecting the ACC cable to a constant power source on the vehicle will rectify this if such an operation scenario is required Q There is no Audio from the Speaker A Check that the s...

Page 41: ...new SIM card been inserted Is it active Q You can t receive calls A Check to see that your phone is powered on Check the antenna Is it properly mounted Do you have a clear view of the sky Check the signal strength If the signal is weak move the vehicle to a more open area Check the Call Forwarding and Call Barring settings Check the Ringer setting If it is off there is no audible ringer Q You can ...

Page 42: ...heck the card is inserted correctly Check the contacts of the card are clean Clean the chip with a soft cloth See your Service Provider if continues Q The 9505A handset is not charging when in the SatDOCK cradle A Check that the HFI has power Check the cable between the HFI and the SatDOCK cradle is secure Check that the SatDOCK has power Check that the 9505A handset is seated correctly in the Sat...

Page 43: ...ications to the Customer BEAM Communications will repair or replace at our option any defective product provided that our analysis and or inspection discloses that such defects developed under normal and proper use 4 This warranty does not extend to goods subjected to liquid or particulate ingress extreme humidity misuse neglect accident or improper installation or to maintenance or repair of prod...

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