RST310 USER & INSTALLATION MANUAL
54
Troubleshooting the RST310
This chapter provides information to help you troubleshoot problems you may
encounter while running the RST-100.
Q
No lights on RST310
A
Check power is connected and switched on at the wall.
Q
Low earpiece volume on handsets
A
Ensure the 9505A handheld volume control is set to maximum using the
volume buttons on the side of the handset.
This should be automatically adjusted during a call to maximum volume.
Q
RST310 fails to register with the Iridium service after 30 seconds
A
Press reset button, ensure 9505A handheld is powered on and cables
connected securely to both the terminal and the handset
Q
No dial tone
A
Check if a data call is in progress and power is connected and equipment
is in a normal state. Check the 9505A handheld is registered on its screen.
Q
Cannot make call, two tone signal heard
A
Phone requires a PIN or PUK, refer to the handbook
Q
PC cannot connect to RST310
A
Check that the correct cable is used on the correct port, and that the bit
rate is set the same for both terminal and RST310
Q
You can’t make calls.
A
Check that the antenna is properly mounted.
Do you have a clear view of the sky?
Did you enter the number in international format?
All calls made from the Iridium System require a special calling sequence;
please refer to your Service Provider for these details.
Check the signal strength meter. If the signal is weak, move the antenna to a
more open area.
Check the Network Selection settings.
Check your Operator coverage map.
Is Restricted displayed? Check the Call Barring setting.
