ECM-3455J User’s Manual
4
A Message to the Customer
BCM Customer Services
Each and every BCM product is built to the most exacting specifications to ensure reliable performance in
the harsh and demanding conditions typical of industrial environments. Whether your new BCM device is
destined for the laboratory or the factory floor, you can be assured that your product will provide the
reliability and ease of operation for which the name BCM has come to be known.
Your satisfaction is our primary concern. Here is a guide to BCM customer services. To ensure you get the
full benefit of our services, please follow the instructions below carefully.
Technical Support
We want you to get the maximum performance from your products. So if you run into technical difficulties,
we are here to help. For the most frequently asked questions, you can easily find answers in your product
documentation. These answers are normally a lot more detailed than the ones we can give over the phone.
So please consult the user’s manual first.
To receive the latest version of the user’s manual; please visit our Web site at:
http://www.bcmcom.com.
If you still cannot find the answer, gather all the information or questions that apply to your problem, and
with the product close at hand, call your dealer. Our dealers are well trained and ready to give you the
support you need to get the most from your BCM products. In fact, most problems reported are minor and
are able to be easily solved over the phone.
In addition, free technical support is available from BCM engineers every business day. We are always
ready to give advice on application requirements or specific information on the installation and operation of
any of our products. Please do not hesitate to call or e-mail us.
BCM Advanced Research
11 Chrysler,
Irvine, California, 92618
USA
Tel : +1-949-470-1888
Fax : +1-949-470-0971
http://www.bcmcom.com
E-mail:
