Bay-Tek PRIZE HUB Modular, Service Manual

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Prize Dispense Failure on
screen.
Prize does not drop after
Prize Hub tries to drop it.
Prize will go to “Unavailable”
Prize did not dispense when
Prize Hub expect it.
Refer to “Prize Unavailable on screen”
troubleshooting section.
Screen stays locked on
“Dispensing Spindle”
Prize Hub is attempting
spindle drop but something is
disrupting the process.
The spindle will turn for 35
seconds while showing this
message.
If this shows longer, a
spindle is retrying or faulty
control board.
Refer to “Prize does not Drop”
troubleshooting section.
Check cables from spindle to Control Board
Replace if needed. (AACB1803)
Refer to “Prize Unavailable on screen”
troubleshooting section.
Entire row of prizes show
“Prize Unavailable”
Entire Unit Not Recognized
by Main Hub
No communication from a
Capsule Unit to Main Hub
Unit. Refer to “Entire Unit not Recognized by
Main Hub” in troubleshooting section.
Refer to “Entire Unit not Recognized by
Main Hub” in troubleshooting section.
Prize
Unavailable on
screen
Location is actually
empty of prizes.
Prize dispensing
malfunction.
Prize jam.
Stock Quantity is
set too low.
Entire Unit Not
Recognized by
Main Hub
No communication
from a Spindle
Unit to Main Hub
Unit.
Spindles will hold 3 to 17 items depending on thickness of the
prize. Once all the prizes are won, it will show that prize
unavailable.
A spindle will turn off after 35 seconds - if the prize is not seen by
prize chute sensors, then it will show that prize unavailable, not
subtract tickets from guest and have him chose a different prize.
The spindle will turn for 35 seconds - if the prize does not fall
from spindle, or gets stuck in the prize chute, it will not seen by
prize chute sensors. It will show that prize unavailable, not sub-
tract tickets from guest and have him chose a different prize.
Refer to “Prize does not Drop.” section
The number of prizes on the spindles should reflect the actual
number of prizes hanging on each spindle. The game will then
only dispense that amount, then go to prize unavailable.
If pivot motor test fails on power on.
Refer to “Entire Unit not Recognized by Main Hub” in
troubleshooting section.
Refer to “Entire Unit not Recognized by Main Hub” in
troubleshooting section.
Troubleshooting Chart
Problem Probable Cause Remedy
SPINDLE HUB TROUBLESHOOTING GUIDE