Bay-Tek PRIZE HUB Modular Service Manual Download | Manualshive

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TROUBLESHOOTING GUIDE

Troubleshooting Strategy

Use common sense and a systematic method of troubleshooting to determine the exact problem, probable cause and
remedy. Use the process of elimination to find the faulty component. Always check for the simple and obvious causes
first such as unplugged, loose or broken wires and bad sensors, bent, pinched, stuck or jammed components.

This Troubleshooting Guide is organized by Prize Hub Component.

Please go to section for component of your particular problem.

Main

Hub

Capsule

Hub

Spindle

Hub

Locker

Hub

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53
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55
56
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Summary of Contents for PRIZE HUB Modular

Page 1: ......

Page 2: ...920 822 1496 Email service baytekent com Open Monday Friday 8 AM 5PM C S T BAY TEK ENTERTAINMENT Pulaski Industrial Park 1077 East Glenbrook Drive Pulaski WI 54162 USA SIGN UP TO RECEIVE OUR E MAILS...

Page 3: ...SEMNOX PARAFAIT 36 AMUSEMENT CONNECT 1 36 SCANNER PLATE PART NUMBERS 37 LOADING PRIZES 38 PRIZE SPECIFICATIONS 39 HOW TO LOAD PRINTER PAPER 40 MARQUEE INSTALLATION 40 TEMPORARILY OUT OF SERVICE MESSAG...

Page 4: ...4 GAME SPECIFICATIONS SAFETY PRECAUTIONS...

Page 5: ...where they ve never been before Bay Tek s Prize Hub presents the opportunity to turn wasted space into a reve nue earning hot spot as well as transforming ad refreshing established small game rooms i...

Page 6: ...ystems from all of the major companies are compatible with the Prize Hub Refer to Kiosk Input Type in the Location Set Up menu for details Ticket Eaters Deltronic or Benchmark ticket eaters print barc...

Page 7: ...olts securely x4 Feed the loose connector ends of the red black and white power cables connected to the control board of each hub through the large holes near the floor of the cabinets Link to the adj...

Page 8: ...ining cabinets and into the Main hub Ensure the cables are not pinched and move freely between cabinets The phone cables are numbered as follows Locker Hub CE1811 Red Cable to L1 Capsule Hub CE1811 Go...

Page 9: ...ware Version Aux Board Version The Owner Menu is the main menu of the Prize Hub There are many sub menus for the different machine options Press and hold the red menu button inside the front door of t...

Page 10: ...uching Location Name will bring up the keyboard Press Next when done Touching Location Phone will bring up the keyboard Press Next when done LOCATION SETUP MENU When using Evolve units they must be re...

Page 11: ...nstructions to change Machine Number This number is embedded in the bar code as the first 2 digits in the bar code on Deltronic ticket eaters and first 2 digits in the bar code on Benchmark Ticket Sta...

Page 12: ...on games instead of ticket dispensers Embed Embed Protocol New Only used for RFID REDPos with Deltronic system in Europe Embed ECS Protocol Old Used for Embed System Sacoa Ideal Core 2 4 Magnetic swip...

Page 13: ...e Options 0 to 110 Sets the volume of the Prize Hub Setup Languages Brings up the Language Menu These will toggle off on the available text choices on Prize Hub If the screen is idle for 2 minutes the...

Page 14: ...their total value as well as which prizes are popular Page 1 and 2 are resettable and show current statistics Page 3 are non resettable and show lifetime statistics Reset Statistics Clears all stats i...

Page 15: ...ly entered in the menu Statistics were reset The ticket database was reset The printer was out of paper or failed to print A network cable was disconnected from a swipe card system HISTORY MENU Test D...

Page 16: ...ee Door Open check door interlock switch Module 3 the Locker Hub Normal operating condition is Doors Closed and Locked 0 If the 0 is a different number a door is open Check switch behind locker throug...

Page 17: ...on the keyboard then press the checkmark The new location will now show under the picture icon This is the location the information is assigned PRIZE MENU The Prize menu is used to load images into t...

Page 18: ...rize in each locker and this can not be adjusted PRIZE MENU Stock Status Note SB means sensor blocked Refer to troubleshooting section Selectable Options Available Default value Prize is available to...

Page 19: ...s can be adjusted from 10 to 300 seconds Insert a USB stick with prize images jpg files into the USB port shown inside the front door of the Prize Hub A banner will show on screen showing mounted Priz...

Page 20: ...Reset Ticket Database Caution This will erase all stored in the database This will have to be pressed 9 more times to verify this action A reset database will not accept receipts printed by the Prize...

Page 21: ...Prize Hub History This will show an itemized list of all transactions that occur on the Prize Hub proving useful in confirming large ticket value exchanges and possibly theft BACKUP AND RESTORE MENU...

Page 22: ...Restore Machine Settings and Restore Prize Settings Screen may show Success or Failure after each item The Prize Hub will have to be powered down and back on before the restore takes effect Power game...

Page 23: ...er to How to locate MAC address on Prize Hub After contacting Bay Tek you will be provided a user name and password Login by going to http live baytekgames com from a web browser on your computer phon...

Page 24: ...ions are sent The phone number will be the number to which texts are sent Continue thru the remaining steps selecting the machines you Owner Allows full access to all settings and reports Tech Allows...

Page 25: ...t Click on the Prizes tab and enable the features of your Prize Hub based upon the physical configuration of your Prize Hub Click Add New Module to match the Prize Hub s configuration Most Prize Hub s...

Page 26: ...ve Slot to commit your changes The changes will show on the Prize Hub after a power cycle or if the menu is entered and exited Diagnostics The diagnostics sections will allow you to view the current s...

Page 27: ...ics history log vends failed vends and lifetime statistics Clicking on the download icon will allow you to save the report data as a pdf file Clicking on the printer icon will allow you to send the re...

Page 28: ...e cases there is a dummy number shown in this field that is not the real Mac Address If this Current MAC shows 01 23 45 67 89 AB Then the following steps would need to be taken to identify the real Ma...

Page 29: ...he cabinet Mount your card reader according to manufacturer instructions and plug the Ethernet cable into your card reader server Adjust the Kiosk Interface in the location menu Enter Network Setup Me...

Page 30: ...ipts are 14 digits with no check digit Set Location Menu option as shown Exit Menu Print test receipt from ticket eater and scan into the Prize Hub Verify tickets added as same as ticket receipt If Pr...

Page 31: ...6 cable into the serial connector on the Prize Hub motherboard Adjust the Kiosk Interface in the location menu to show Intercard Enter Network Setup Menu Please leave the Prize Hub Network disabled Se...

Page 32: ...Core Size 8 1 1for Bar code scanner Core 10 4 for RFID technology Enter Network Setup Menu Please leave the Prize Hub Network disabled Set the Card Server This is IP address of your server It should b...

Page 33: ...should be in a similar format as shown Set Port number This is the port number of your server It should be in a similar format as shown Set username and password for your specific card system network...

Page 34: ...anufacture s games may need a signal processing board to work with the Evolve If the game can use a standard ticket dispenser it will work with the Evolve Unit Mount the Evolve unit onto the redemptio...

Page 35: ...n the Prize Hub exactly as you are given by the card swipe company SACOA OPTION Part AAKIT PH READER Plug in an Ethernet cable to the port shown on the main board inside the Main Hub and out through t...

Page 36: ...30 is NOT the same as 64 126 17 30 Please be aware and type it in the Prize Hub exactly as you are given by the card swipe company SEMNOX PARAFAIT OPTION Plug in an Ethernet cable to the port shown on...

Page 37: ...ER Includes magnetic swipe reader plate and decal Used with Embed CoreCashless A Version Magnetic Stripe Assembly Part AAKIT PH READERINTERCARD Includes plate and decal Used with Intercard Insert Card...

Page 38: ...installation Remove the safety rods by turning CLOCKWISE Hang prizes on the spindles To avoid time out dispense failures try to place the prizes no more than 3 4 coils apart Insert the safety rods OVE...

Page 39: ...39 PRIZE SPECIFICATIONS...

Page 40: ...f the thermal paper MARQUEE INSTALLATION Tools Needed 2 people Drill with 2 square bit Un package the marquee and locate the hardware packet set aside Team lift the marquee onto the top of the Prize H...

Page 41: ...nter the PH Ticket Server IP this is the IP address of the server the Prize Hub goes out and communicates toward It is the IP address of the card swipe server itself The Prize Hub is a DHCP client and...

Page 42: ...the information in your prize hub Different versions of software have dif ferent options to save Prize Images Advertisements Machine Settings Prize Settings History or a back up all option Please foll...

Page 43: ...this program and monitor do not touch the center of the target The screen will not calibrate correctly if the center of the target is touched The target should be touched on the lower right corner of...

Page 44: ...ck housing They are the latest model being used in the Prize Hub ZEBEX Scanner Programming Make a copy of this page and cut on the dotted lines Follow these instructions 1 Scan the first code Restore...

Page 45: ...a confirmation beep when it scanned correctly the white and blue LEDs on the scanner will blink alternately 2 Press and hold the scanner button to scan barcode 2 You will hear a confirmation beep whe...

Page 46: ...pindle Unit Board 1 2 3 4 OFF ON AAC B1803 AACB1803 Locker Unit Board 1 2 3 4 OFF ON 4 AACB1803 AACB1803 Main Unit Board AACB1800 AACB1800 Spindle Hub Capsule Hub Locker Hub Yellow light is communicat...

Page 47: ...AACE1811 From Spindle Hub to blue socket Optional Capsule Unit 2 Optional Spindle Hub 2 AAMB7 HD Audio Phono Jack A5CEAU010 AACB1800 AACB1800 A5CE1800 USB Communication to Motherboard AACE1800 LED lig...

Page 48: ...ation to Gold Socket on AACB1800 Board AACB4401 Capsule Drop Sensor AACB4401 Engage Pivot Sensor AACB4401 Carousal Home Sensor AACE1812 AACE1812 AACE1812 To J9 Connector on Board All AACB4401 sensors...

Page 49: ...To J9 Connector on Board 1 2 3 4 OFF ON 4 3 AACB1803 Not A5SW7000 Door Open Switch Optional wiring for earlier version of Stepper Motor AAMO6901 AACB1801 Stepper Motor Board AACE1813 Power in cable fr...

Page 50: ...door Bottom Row 4 Spindles B4 B3 B2 B1 AACE1818 Prize Chute Sensor Boards AACB4402 AACB1803 AACE1822 AACE1822 AACE1821 AACE1821 AACE1823 AACE1819 Note All Spindles are Part AADSPZ010 1 2 3 4 OFF ON Al...

Page 51: ...ACE1807 AACE1807 AACE1807 AACB1803 AACE1810 Power in Jumper LED Light Cable AACE1808 AACE1808 AACE1808 AACE1808 AACE1808 1 2 3 4 OFF ON 4 4 Dip On LED Blinks 3 Times AACE1809 AACE1809 AACE1809 AACE180...

Page 52: ...AC Power In A5CORD5 Line Filter A5FI9020 A5PL1800 GFCI Protected Plug Outlet Strip AACE1817 Power Supply Cable A5HD1800 SATA Hard Drive Power Cable to SATA Hard Drive Important Red wire must be towar...

Page 53: ...B Access Point Connects to Motherboard to load pictures USB Scanner Connects to Motherboard for communication AAPRTH002 PH USB Printer with cutter Connects to Motherboard for communication USB Communi...

Page 54: ...he process of elimination to find the faulty component Always check for the simple and obvious causes first such as unplugged loose or broken wires and bad sensors bent pinched stuck or jammed compone...

Page 55: ...upply diagnostics to isolate bad component A bad motor or 12 volt short could cause this Monitor shows nothing at all on power on Check for green LED on monitor control unit Push ON button on monitor...

Page 56: ...ostics for further diagnostic information If all else fails Replace faulty motherboard AAMB7 HD AAMB7 HD Problem Probable Cause Remedy Monitor touchscreen is not touching where it should Recalibrate t...

Page 57: ...Jack from green socket on Motherboard to Main Board Monitor shows any thing else other than Prize Hub program on screen Re Boot game to see if problem still exists Power game down wait 10 seconds then...

Page 58: ...lable on screen There are many reasons this may show up on monitor Please refer to Prize Unavailable Message in troubleshooting section Optional top sign does not flash Disconnected loose or broken wi...

Page 59: ...oes not work Check for lights on scanner itself A red light beam should come from scanner when paper is inserted No lights on scanner Power problem to scanner Disconnected loose or broken wires Faulty...

Page 60: ...spensed that prize will show unavailable Check door switch and cables Spindle Unit A spindle will turn off after 35 seconds if the prize is not seen by prize chute sensors then it will show that prize...

Page 61: ...tepper motor will not start it will also be very hard to turn by hand and all capsule prizes will be unavailable Solution Refer to Capsule Unit Troubleshooting Section to diagnosis motor sensor F Enti...

Page 62: ...e Step 1 Ensure individual Unit is communicating to Main Hub Step 2 Refer to troubleshooting topics specific to a unit Main Hub Capsule Hub Spindle Hub Locker Hub 1 2 3 4 OFF ON AACB1803 Spindle Unit...

Page 63: ...Gold socket See diagram AACE1818 Prize Chute Sensor Boards AACB4402 AACB1803 AACE1823 4 Replace both Prize Chute Sensors AACB4402 5 Replace 1803 Control Board AACB1803 Home Sensor AACB4401 Capsule Uni...

Page 64: ...12 Volt out then replace power supply A5PS1008 If power supply fan is not turning then continue to Verify Power to Motherboard Verify Power to Motherboard The motherboard will turn on power supply If...

Page 65: ...han One Prize Drops at a time Spindle will turn off after prize chute sensors sees prize drop The spindle will turn for 35 seconds if the prize does not fall from spindle or gets stuck in the prize ch...

Page 66: ...ing malfunction Prize jam Stock Quantity is set too low Entire Unit Not Recognized by Main Hub No communication from a Spindle Unit to Main Hub Unit Spindles will hold 3 to 17 items depending on thick...

Page 67: ...Go to Diagnostics in Menu to Module Status Information If it shows Capsule Tree Door Opened then replace AACB1803 board in unit At power ON pivot motor will cycle to test home sensor Please refer to...

Page 68: ...iled at power on section below Test for 12 Volts DC at Stepper Motor Board Replace Stepper Motor Board AACB1801 Replace Stepper Motor AAMO6901 Carousel Motor does not slow down Carousel Home sensor is...

Page 69: ...volts between the white and blue wires This will rise to 3 3 VDC when blocked Replace if it stays at 3 3 VDC or 0 VDC Check for disconnected loose or broken wires from sensor to 1803 board Replace if...

Page 70: ...ned to resist and power through jams If it shows prize unavailable and they are still capsules in unit turn the sprocket by hand and see if it dispenses capsule If not Remove capsules and locate jamme...

Page 71: ...ing section Locker door does not open Test dispense a prize by going into menu and selecting a lock er Solenoid is engaging Linkages loose or not aligned Pivot point not adjusted correctly Remove wood...

Page 72: ...72 CIRCUIT BOARD PINOUT GUIDES MAIN HUB CAPSULE HUB SPINDLE HUB LOCKER HUB...

Page 73: ...6 Metal Lock Link A5ME1889 Metal Lock Bracket Main A5ME1894 Metal Short Bottom Door Guard AAMO1810 Monitor 22 Touchscreen A5PL1800 Plug Gfci Auto Reset R Angle 15a 125v A5PL1805 Plug Round Push In Off...

Page 74: ...tom Cap Bfl A5ME1878 Metal 3 8 Diax4 Lg Rod A5ME1879 Metal Top Brg Bkt A5ME1880 Metal Sensor Bracket A5ME1881 Metal Gear Mtr Rocker A5ME1882 Metal Capsule Chute Bkt A5ME1886 Metal Lock Link A5ME1889 M...

Page 75: ...37 Cable Right Grd 24 AACE1839 Cable Front Small Grd AADSPZ010 Assy Dispenser Prizehub AAMA4400 Mask Assy Prize Chute Circuit Board W5KE5000 Keeper Lock W5TM4002 T Molding 7 8 Blue LOCKER HUB PARTS LI...

Page 76: ...CE6602 A5CEAU010 A5CORD14 A5CORD5 A5DE1802 A5DE1803 A5DE1812 A5EX1006 A5FI9020 A5LK1001 A5LK6000 A5ME1810 A5ME1869 A5ME1894 A5ME1886 A5ME1889 A5ME1870 AAMO1810 A5PL1800 A5PL1805 A5PS1011 A5PYTH0010 A5...

Page 77: ...K6000 A5ME1810 A5ME1823 A5ME1869 A5ME1886 A5ME1889 A5ME1870 AACB1803 AACB4402A AACE1811 AACE1815 AACE1818 AACE1819 AACE1820 AACE1821 AACE1822 AACE1823 AADSPZ010 A5DSPN010 A5BK6035 A5CA1002 A5DE1800 A5...

Page 78: ...E1801 A5DE1805 A5DE1815 1 AAHA1001 A5LK6000 A5ME1727 A5ME1728 A5ME1729 A5ME1761 A5ME1810 A5ME1831 A5ME1865 A5ME1869 A5ME1870 A5ME1872 A5ME1873 A5ME1874 A5ME1875 A5ME1876 A5ME1878 A5ME1879 A5ME1880 A5M...

Page 79: ...79 CAPSULE HUB PARTS PICTURES A5SW7000 A5VI1800 AACB1801 AACB1803 AACB4401 AACE1811 AACE1812 AACE1813 AACE1814 AAMO1800 AAMO6901 W5KE5000 W5TM4002 W5TM8000...

Page 80: ...ME1765 A5ME1766 A5ME1767 A5ME1770 A5CA1002 A5CH1700 A5CL1003 A5CL1005 A5DE1800 A5DE1810 1 A5DE1810 2 A5DE1811 1 A5DE1811 2 A5DE1811 3 A5DE1811 4 A5DE1811 5 A5ME1771 A5ME1773 A5ME1774 A5ME1775 A5ME1776...

Page 81: ...ts Service team and order part number AAKIT PH SECURITY HOW TO UPDATE EVOLVE UNITS The software for the new white Evolve unit can be copied onto a USB thumb stick drive and the Evolve can be updated b...

Page 82: ...t work with the Intercard Insert Card Reader option Card Swipe is not being recognized During normal attract operation Check Prize Hub icon on the bottom right corner of monitor It should be in color...

Page 83: ...wn host then verify the name of the server If it is connected it will receive data back However this just means that it is speaking with that address You must be certain that the address is the Card S...

Page 84: ...running press F5 on the keyboard You will now have 6 seconds to right click anywhere on screen with a mouse and select Kill PrizeHub OR do the next 2 steps before the Prize Hub program will come back...

Page 85: ...85 WEEKLY STATISTICS RECORD...

Page 86: ...NTENANCE LOG If you need to make repairs or order replacement parts it is a good idea to keep a log Below is a chart you can use to track repairs and maintenance NOTES DATE MAINTENANCE PERFORMED PARTS...

Page 87: ...rts Technical Support You are the best tool for troubleshooting Your abilities to understand the game and your skills to repair the game are invaluable to us If you need help you know you can call us...

Page 88: ...tion Should you need your game serviced determine the serial number from the decal on the back of the game cabinet or main board and call 920 822 3951 Ext 1102 or e mail to service baytekent com WARRA...

Page 89: ...89 CERTIFICATE OF COMPLIANCE...

Page 90: ...90...

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