Bay Tek Games TICKET MONSTER Service Manual Download

Page: 32 / 36

TROUBLESHOOTING GUIDE

PROBLEM

PROBABLE CAUSE

REMEDY

Tickets not dispensing

from either of the two

dispensers

Game is not registering a win

Winning value should be displayed on

the monitor; see page 32 for encoder

sensor troubleshooting

Make sure the game is not reading

an open door

Close all doors; inspect and replace

door switches if necessary

Faulty cables between I/O board

and ticket dispensers

Inspect cables; reseat or replace if

needed

Faulty I/O board

Replace I/O board (AACB1900)

One ticket dispenser is

working, while the other

is not

Less than 5 tickets were won

No issue; less than 5 tickets will al-

ways vend from one dispenser only

Faulty cable between I/O board and

affected ticket dispenser

Inspect cable; reseat or replace if

needed

Faulty I/O board

Replace I/O board (AACB1900)

Wrong ticket amount

dispensed

GAME DISPLAYS DIFFERENT TICKET VALUE

Incorrect ticket pattern selected

Verify the ticket pattern in the main

Wheel position not read correctly

Clean, calibrate or replace encoder

sensor

GAME DISPLAYS CORRECT TICKET VALUE

Disconnected, loose or broken

wires

Inspect cables; reseat or replace if

necessary

Ticket dispenser OPTO sensor dirty

Refer to blue Ticket Dispenser pages

at the end of this manual; blow dust

from OPTO sensor and wipe clean

with isopropyl alcohol.

Faulty ticket dispenser

Replace ticket dispenser

Notches between tickets are too

small

Flip the ticket stack and load upside-

down, causing the larger notches to

alight with the sensor.

Summary of Contents for TICKET MONSTER

Page 1: ...1 ...

Page 2: ... fit parts software upgrades and much more Log on to www baytekgames com parts then click on the Parts N Service tab or scan the QR code to the right with your Smartphone to jump straight to this game s parts page PARTS P 920 822 3951 X 1101 F 920 822 1496 E parts baytekgames com MON FRI 8 AM 5 PM C S T SERVICE P 920 822 3951 X 1102 F 920 822 1496 E service baytekgames com SALES P 920 822 3951 F 9...

Page 3: ...FUNCTIONS 11 14 TICKET PATTERNS 13 KEY COMPONENTS 15 MOTHERBOARD PINOUT 16 AUX BOARD PINOUT 17 HOW TO CALIBRATE ENCODER SENSOR 18 HOW TO ADJUST BRAKE 19 HOW TO REMOVE HANDLE 20 HOW TO TIGHTEN ARM BRACKET 20 DOOR OPEN ERROR 21 PUPPY VIDEO WIZARD ERROR 22 POWER SUPPLY DIAGNOSTICS 23 TROUBLESHOOTING GUIDE 24 32 MAINTENANCE LOG 33 TECHNICAL SUPPORT 34 WARRANTY 35 COMPLIANCE CERTIFICATE 36 ...

Page 4: ...et Monster purchase Larger than life and not so creepy Ticket Monster is sure to roll in scary big revenues With a progressive jackpot fresh theme and brightly colored cabinet Ticket Monster will lure in players from across the room Please take a moment to read through this manual and be sure to contact our factory if you have any questions or would like some more information Thank you for your pu...

Page 5: ...5 HOW TO PLAY Lift up on the handle and push it down hard Roll the monster s tongue around Win tickets where the arrow points Land on the Jackpot space to win scary big tickets ...

Page 6: ...ll outlet or shut off the power strip located inside the cabinet Use of flammable subtances can cause sever burns or serious injury Always use NON FLAMMABLE solvents for cleaning DO NOT use gasoline kero sene or thinners Lifting heavy objects can cause back neck or other injuries Be sure adequate lift ing and moving devices are available when unloading unpacking and moving this game Be sure the el...

Page 7: ...the top without getting pinched Secure the monitor mount sled to the cabinet with the included hex bolts split washers and washers into the 4 holes shown using a 7 16 ratchet No nuts are required T nuts are built into the top of the cabinet Plug the power and VGA cables from the cashbox into the cables coming out the top of the cabinet Feed the power and VGA cables up through the metal tube ...

Page 8: ...ing wide enough to fit the blue plastic head in between Plug in the wing cables to the jumper on the grey phone cable Place the blue monster head onto the top of the cabinet inserting the wings into the slots and the black metal tube through the square hole in the top Attach the monitor to the metal tube with included lock nuts and a 1 2 nut driver ...

Page 9: ...ts to the wings with included silver screws Plug the power and VGA cables into the monitor Plug the power cable from the cashbox into the line filter on the back of the game and into a standard electrical outlet If the game doesn t power up on plug in switch the power strip inside the right front door to ON ...

Page 10: ...washers and lock nuts 4 bolts in each side On occasion it will be neccessary to clean the in sides of the windows which requires access to the inner wheel area of the game Open the front doors and locate and release the two latches near the top inside corners Slide the plexiglass window up and away from you ...

Page 11: ...ON to access the main menu Scroll through the menu with the MENU BUTTON Make selections with the MENU SELECT button The main menu will appear on the monitor If the angle of view makes menu options slightly hard to see we recommend dimming the ambient lighting to better see the monitor ...

Page 12: ...Pattern see page 13 for available alternate patterns 1 2 3 4 5 Monster Jackpot Min Max 50 250 50 500 50 1000 100 500 100 1000 100 2500 250 1000 250 2500 250 5000 250 9999 500 1000 500 2500 500 5000 500 9999 1000 2500 1000 5000 1000 9999 Jackpot Increment 1 2 3 4 5 6 7 8 9 10 DISABLED Player Timeout Option Auto Spin Abandon Game required for New Jersey No Timeout required for WA state Game History ...

Page 13: ...4 PATTERN 3 MONSTER JACKPOT 25 40 150 75 50 40 30 75 150 25 50 75 40 30 250 250 250 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 PATTERN 2 MONSTER JACKPOT 25 75 75 10 30 40 80 75 75 25 30 10 40 80 250 250 250 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 PATTERN 1 DEFAULT MONSTER JACKPOT 25 40 40 10 15 40 30 40 40 25 15 10 40 30 100 100 100 TICKET MONSTER TICKET PATTERNS 50 53 TICKETS GAME 32 35 TICKETS GAME 60 63 TICKETS G...

Page 14: ...or calibration and diagnosing problems Inputs Indicates how many inputs buttons etc are active Outputs Indicates how many outputs are active Brake Status Indicates if the brake is OK too tight or too loose Wheel Speed Indicates how fast the wheel is spinning Total Games Number of games played since last statistics reset Total Tickets Number of tickets dispensed since last statistics reset Tickets ...

Page 15: ...d inside left side access door I O Board AACB1900 Located inside left front door Motherboard AAMB8 Located inside right front door Includes software hard drive A5HD1800 and RAM A5CB1904 Software Hard Drive A5HD1800 Located in a SATA port on the Motherboard ...

Page 16: ...16 MAINBOARD PINOUT MB8 RAM A5CB1904 VGA TO MONITOR SOFTWARE HARD DRIVE FROM POWER SUPPLY MB8 TO AUX AUDIO TO AUX FROM POWER SUPPLY ...

Page 17: ...ROM POWER SUPPLY TO MENU SELECT BUTTONS TO SPEAKERS TO DBA TO ENCODER TO MOTOR TO LOW TIX SWITCH TO COIN DOOR TO DOOR SAFETY SWITCHES AUDIO TO MB8 AUX TO MB8 TO SOLENOID TO COUNTERS LEFT TICKET TRAY TO WING LIGHTS RIGHT TICKET TRAY ...

Page 18: ... line between 4 and the bonus space If the pointer is more than 1 2 off Open the left side door and locate the two Phillips head screws on the sensor bracket which hold it securely in the adjustment slots Loosen the screws and move the bracket slightly then retighten and restest Repeat as neccessary The Encoder Sensor communicates the position of the wheel in comparison to the orange arrow telling...

Page 19: ...ime test and check the brake status Repeat previous steps until brake status reads OK Wheel Coast Time is determined by how long the wheel spins before it comes to a complete stop Long coast time increases the time per game while a short coast time makes the game quicker The higher the number the longer the wheel coasts the ideal coast time is between 30 and 40 Adjusting this number periodically w...

Page 20: ... the wrench Pull the handle out from the front of the game Open the right front door and remove the acrylic shield using a 90 degree drill and square bit Check the 6 bolts holding the bracket in place 3 on the front surface and 3 on the bottom and tighten all nuts with a 7 16 socket Replace acrylic shield It is important to keep the arm bracket securely tightened failure to do so may cause injury ...

Page 21: ...ppear on the monitor if the game reads that a door is open The safety switches have 3 positions and can be pulled out to simulate a closed door We don t recommend doing this unless it is neces sary for testing purposes The switches are in place to prevent injury and should be used appropriately at all times DEPRESSED DOOR CLOSED NEUTRAL DOOR OPEN PULLED OUT OPEN BUT READ AS CLOSED ...

Page 22: ...is selected then hit ENTER The game software should now boot Wait 10 secnds then press Q on the keyboard Once the black screen with white and red code appears type REBOOT and hit ENTER The game will save the video settings and boot up normally If the monitor has been replaced or reset a Puppy Video Wizard will appear on the screen at power up The settings will have to be reset and saved before the...

Page 23: ...y switch is set to 115V or 230V Some model power supplies may not have this 4 Ensure Power switch is on 5 Examine top left corner of motherboard There is green LED ON If LED is not ON replace power supply AAPS4600 6 Check connections from power supply Make sure these 2 connections are secure 7 Jump Start Motherboard If green LED is ON but monitor is not ON you may start motherboard by quickly touc...

Page 24: ...e main menu Loose wire speaker unplugged Check the audio cable AACEAU010 connections from the I O board to the motherboard to the speakers Faulty I O board Replace the I O board AACB1900 Faulty motherboard Replace the motherboard AAMB8 Troubleshooting Strategy Use a systematic method of troubleshooting to determine the exact problem probable cause and remedy to your specific problem Use the proces...

Page 25: ...umper cable AACE1620 to the power supply Faulty light strip Replace light strip AACE1622 Some lights are out Faulty light strip Replace light strip AACE1622 Dollar bill acceptor not working DBA not getting 110 VAC Acceptor should cycle at power up If not check the cable connections to the power strip CAUTION 110 VAC Dirt or debris in acceptor slot Run a cleaning card A5CC9000 through the acceptor ...

Page 26: ...wer supply diagnostics on page 21 Faulty motherboard Replace motherboard A5MB8 Black screen Power cable unplugged from monitor Ensure the monitor power cable is securely seated into the monitor and power strip Faulty monitor Replace monitor A5DBDI030 Error on screen reboot to see if problem persists Display shows no bootable device insert boot disk and press any key USB software flash drive loose ...

Page 27: ...esn t coin up One of the coin switches is jammed Un jam coin switch If one is closed the other won t work either Short in coin door harness Unplug red spade connector from door and jump between white and black wires to simulate coin up replace harness if needed I O serial cable unplugged between I O and motherboard Check connections and reseat cables replace I O serial cable if needed Faulty I O b...

Page 28: ... see the wheel then deactivate Troubleshoot encoder sensor and replace if necessary Auto spin catch is broken Inspect mechanism inside left side door Replace spring if needed A5SREX040 Drive chain broken Inspect drive chain that powers the wheel replace if needed A5CH1003 Cable problem Inspect and reseat cable from the motor to the I O board Faulty I O board Replace I O board Game is in New Jersey...

Page 29: ...roken or disconnected wires Inspect wiring and reseat or replace cable if needed AACE1608 Faulty I O board Replace I O board AACB1900 Wheel not spinning when the handle is pushed down Door is open Wheel will not engage if the game thinks a door is open Close all doors inspect door switches replace if needed Faulty solenoid assembly Inspect the mechanism inside the right side access door for intact...

Page 30: ... games are played Replace counters AACO1000 Faulty I O board Replace I O board AACB1900 Monitor shows Out of Order Door Open One or more doors is open Make sure all doors are closed Faulty door switch Check the limit switch inputs replace switches if necessary A5SW7000 I O serial cable unplugged Reseat the cable from the mother board to the I O board Faulty I O board Replace I O board A5CB1900 Mot...

Page 31: ... IN DIAGNOSTIC MENU Motor watchdog error See page 29 Encoder sensor not reading properly Clean calibrate or replace sensor VALUES DO NOT MATCH IN DIAGNOSTIC MENU Manually spin the wheel for one complete revolution so the home sensor can read Always spin the wheel downward Encoder sensor not reaching I O board Check the cable between sensor and I O board reseat or replace if necessary Clean calibra...

Page 32: ...ser only Faulty cable between I O board and affected ticket dispenser Inspect cable reseat or replace if needed Faulty I O board Replace I O board AACB1900 Wrong ticket amount dispensed GAME DISPLAYS DIFFERENT TICKET VALUE Incorrect ticket pattern selected Verify the ticket pattern in the main menu Wheel position not read correctly Clean calibrate or replace encoder sensor GAME DISPLAYS CORRECT TI...

Page 33: ... LOG If repairs are necessary it is good practice to keep a log of repairs done and parts ordered The chart below will assist you in tracking your game s maintenance DATE MAINTENANCE PERFORMED PARTS ORDERED INITIALS ...

Page 34: ...he quickest and provide you a valuable troubleshooting option Call our technicians to get recommendations for what you should keep on hand for spare parts Technical Support You are the best tool for troubleshooting Your abilities to understand the game and your skills to repair the game are invaluable to us If you need help you know you can call us It s not easy to diag nose a game remotely by pho...

Page 35: ... product or as a result of any unauthorized repairs or alterations The warranty does not apply if any serial number decal is altered defaced or removed from its original position Should you need your game serviced determine the serial number from the decal placed on the front of this manual or locate it on the back of the game Then contact our Service Department at 920 822 3951 or e mail service b...

Page 36: ...36 CERTIFICATE OF COMPLIANCE COMPLIANCE CERTIFICATION TESTING IN PROGRESS ...

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