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TROUBLESHOOTING GUIDE
PROBLEM
PROBABLE CAUSE
REMEDY
Motor does not engage
to assist a slow spin.
This does not apply to
Washington State
games
Game set to “abondon game” under
the player timeout option in the
game menu
Change setting to “motor assist”
Game displaying “motor watchdog
error” in the diagnostics
Change setting to “motor assist”,
power down for 10 seconds and
restart to clear the error
Door open
Motor will not engage if the game
thinks a door is open. Close all doors;
check door switches if issue persists.
Faulty encoder sensor
Motor assist will try for 2 seconds, not
see the wheel, then deactivate.
Troubleshoot encoder sensor and
replace if necessary.
Auto spin catch is broken
Inspect mechanism inside left side
door. Replace spring if needed
(A5SREX040).
Drive chain broken
Inspect drive chain that powers the
wheel; replace if needed (A5CH1003)
Cable problem
Inspect and reseat cable from the
motor to the I/O board.
Faulty I/O board
Replace I/O board
Game is in New Jersey mode
New Jersey law does not allow the
game to spin for the player; call Bay
Tek Service Dept. for assistance
Wheel Motor Information
As the motor starts, 5 volts is present at the connector.
As the wheel gains speed, this increases to 12 volts.
Phone cable to I/O board is double-crimped in the
housing for redundancy; motor will still work if one
wire happens to fall out or break.
