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2. My heater is on but there is no light or heat.

The first thing to do is check the wall socket. To do this plug in a known working
appliance. If the appliance you have plugged in works then there is a good chance that
the problem lies with the 13Amp fuse in the heater plug. If either fuse or socket is
suspected, have them checked by an electrician.

3. My heater is on but there is no heat.

A cut out device is fitted to the heater to prevent damage due to over heating.  If it
operates due to an obstruction in the airflow, the heater must be turned off and allowed
to cool for 15 minutes and the obstruction removed before restarting.

4. I Have a problem that is different to those in the previous examples 1- 3.

Following is a list of useful telephone numbers

For general advice about your heater:

BAXI FIRES DIVISION TECHNICAL HELPLINE      08706 061 065.

To report faults or arrange for your heater to be serviced:

BAXI FIRES DIVISION SERVICE      08706 090 081.

For sales or product information:

BAXI FIRES DIVISION SALES     08706 061 067.

CALLERS IN THE REPUBLIC OF IRELAND

Call     0044 8706 061 065

For spares inquiries

Spare parts are available nationwide via the ‘interpart stockist network’. For your
local stockist consult Yellow pages under ‘Central Heating’.

When ordering spare parts please have the below information available. This will help
us to deal with your call quicker and avoid you having to make a second call.

Your Post Code

Type of Heater (Electric or gas)

Model, Name and serial number (This information can be found on a small label 
attached to the inside lower left of the heater. To see this you will have to remove
the firefront (On the Adage heaters it will be necessary to remove the whole front
fascia)

The fault, problem or request.

Pa ge   1 4

INSTALLER AND OWNER GUIDE

© 

Baxi Heating U.K. Limited 2007.

Summary of Contents for 828 Longlite

Page 1: ...care for your Baxi Fires Division electric heater Please read carefully before installing and using your heater However if further information is required our Baxi Fires Division Technical Helpline will be pleased to help Telephone 08706 061 065 National call rates apply in the United Kingdom In the Republic of Ireland Telephone 0044 8706 061 065 Important Please keep your guide in a safe place fo...

Page 2: ...ost with low interest rates PRICE MATCH always get the best deals available Boilers Radiators Heating controls Pipes ittings Cylinders Fires Renewable energy Bathroom suites Kitchen sinks taps Showers Wet rooms Towel warmers Bathroom furniture much more H U G E R E D U C T I O N S we have ON THOUSANDS OF ITEMS 0 8 4 4 8 0 0 3 4 6 0 CALL US ON visit our website plumbnation co uk ...

Page 3: ...on to reproduce any part of this publication should be made giving details of the proposed use to the following address The Company Secretary Baxi Heating UK Limited Pentagon House Sir Frank Whittle Road Derby DE21 4XA Warning Any person who does any unauthorised act in relation to a copyright work may be liable to criminal prosecution and civil claims for damages Baxi Fires Division Erdington Bir...

Page 4: ...provide our customers with many years of trouble free service This guide aims to improve your understanding and appreciation of your new heater by providing simple and informative instructions to enable you to install it and to ensure that you benefit from the excellent performance and features it has to offer If you require further assistance the Baxi Fires Division Technical Helpline will be ple...

Page 5: ... top heavy bending Always bend from the knees rather than the waist Do not lean forward or sideways whilst handling the heater Always grip with the palm of the hand Do not use the tips of fingers for support Always keep the heater as close to the body as possible This will minimise the cantilever action Use gloves to provide additional grip Always use assistance if required Always Always install t...

Page 6: ...allation and if in doubt seek help from a competent person Do I need any tools 1 Depending upon the chosen method of installation you may need the following screwdrivers A Pozidrive Phillips cross head This should have a number 2 size tip A Flat end 2 If drilling into brickwork you will need a power drill preferably with hammer action and appropriate size drill bit for the wall plugs supplied Wher...

Page 7: ...on the right side of the heater If required the cable guide can be removed and put in the rectangular slot in the centre or left hand side of the heater For removal and fitting please see the following sections Removing the cable guide 1 Before removing the cable guide please note that the wider part of the cable guide is on the outer edge of the base See figure 1 Item 1 2 To remove the cable guid...

Page 8: ... guide for useful telephone numbers All external wiring between the heater and the electrical supply shall comply with current IEE regulations Removing the fascia 1 Very strong magnets attach the fascia to the heater Support the rear of the heater and gently pull the fascia forward See figure 2 2 Keep the fascia in a safe place while installing the heater Heater fixing All fixings supplied with th...

Page 9: ...to the fireplace or surround opening Make sure that the heater is in the middle of the surround or fireplace 2 There are two slotted holes in the top of the heater See figure 4 Mark through the slotted holes so that their position is clear when the heater is removed 3 Remove the heater 4 Drill an appropriate size hole in each of the marked positions Insert wall plugs into the drilled holes 5 Place...

Page 10: ...re 6 item 3 9 At the back of the heater there will be a long piece and a short piece of wire coming through the two holes Hold the short piece and give the long piece a gentle tug This will secure the steel wire Take the long piece and thread this through the eyescrew in the back of the fireplace opening See figure 6 item 4 10 From the back of the heater thread the long piece of steel wire through...

Page 11: ...screw in until there is approximately 6mm of screw protruding from the wall Preparing the heater for installation 1 Ensure that the decorative front surround has been removed from the heater as described earlier in this guide 2 Using the four D screws provided fix the heater to the spacer frame 3 There is a supply cable slot on both sides of the spacer frame It is located at the base Decide which ...

Page 12: ...a onto the heater Ensure that the sides of the fascia sit on the floor hearth 3 There are two hanging screws on the rear of the firefront Locate these into the slots as in figure 11 4 Place the one piece fuel effect on top of the firefront fuel support Page 11 INSTALLER AND OWNER GUIDE Baxi Heating U K Limited 2007 Figure 11 Firefront location Figure 10 Figure 9 Diffuser location ...

Page 13: ...ter or obstruct the openings at the base of the heater this could cause overheating and consequent risk of fire What are the three switches for The heater is operated by three switches located below the hood on the left hand side of the heater Switch 1 Main On Off In the ON position only the flame effect operates Switch 2 1kW fan heat setting and flame effect Switch 1 needs to be in the ON positio...

Page 14: ...in the table lamp then replace as below The light bulbs fitted to this heater are 5W to 10W max Opal Compact fluorescent candle Small Edison screw SES E14 240V energy saving lamps but due to the indeterminate life span and ease of replacement they are specifically excluded from the guarantee To replace the light bulb s 1 To gain access to the light bulb s remove the top fuel effect and place caref...

Page 15: ...I FIRES DIVISION TECHNICAL HELPLINE 08706 061 065 To report faults or arrange for your heater to be serviced BAXI FIRES DIVISION SERVICE 08706 090 081 For sales or product information BAXI FIRES DIVISION SALES 08706 061 067 CALLERS IN THE REPUBLIC OF IRELAND Call 0044 8706 061 065 For spares inquiries Spare parts are available nationwide via the interpart stockist network For your local stockist c...

Page 16: ... and the mains supply cable cut from the heater Environmental Protection Waste electrical products should not be disposed of with household waste Please recycle where facilities exist Check with your local authority or retailer for recycling advice Page 15 INSTALLER AND OWNER GUIDE Baxi Heating U K Limited 2007 ...

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