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Troubleshooting
Before contacting the service center, you are advised to follow the in-
structions below:
• You are advised to fully charge ( ) the battery for optimal operation.
• Avoid storing large amounts of data in your phone as this may affect
its performance.
• Reset user data format (hold down
Volume up key while simultane-
ously pressing the
Power key). All user phone data – contacts, photos,
messages and files, downloaded applications – will be lost perma-
nently. It is strongly advised to fully backup the phone data.
Carry out the following checks:
My phone is frozen or cannot switch on
• Check the battery contacts, remove and reinstall your battery, then
turn your phone on.
• Check the battery power level, charge for at least 20 minutes.
• If it still does not work, please use User Data Format to reset the
phone.
My phone has not responded for several minutes
• Restart your phone by pressing and holding the
Power key.
• Remove the battery and reinsert it, then restart the phone.
My phone turns off by itself
• Check that your keypad is locked when you are not using your phone,
and make sure
Power key is not mis-contacted due to unlocking
keypad.
• Check the battery charge level.
My phone cannot charge properly
• Make sure you are using an Alcatel battery and the charger from the
box.
• Make sure your battery is inserted properly and clean the battery
contact if it’s dirty. It must be inserted before plugging in the charger.
• Make sure that your battery is not completely discharged; if the bat-
tery power is empty for a long time, it may take around 20 minutes to
display the battery charger indicator on the screen.
• Make sure charging is carried out under normal conditions (0 °C to
+40 °C).
• When abroad, check that the voltage input is compatible.
