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Contents

4 Essentials

 

•  Keeping your business safe 

•  Receiving your money 

•  Need to know more? 

•  Best practice

6  Before you do anything 

7  Barclaycard Countertop Terminal  

at a glance

8  Getting started

9  Installing Barclaycard  

Countertop Terminal

13  Taking payments

 

•  Chip and PIN 

•  Contactless 

•  Magnetic stripe 

•  Mail order and telephone

21 Refunds

23  End-of-day banking 

25  Printing a transaction log

27  Changing the till roll

29  Problems using your card machine?

 

•  Common prompts 

•  Troubleshooting and more help

30  Important info

 

•   Important safety information from Ingenico Ltd.  

and best practice

Summary of Contents for Countertop

Page 1: ...Barclaycard Countertop Terminal Full user guide...

Page 2: ...and in car chargers directly from our approved supplier PDQ Consumables Contact them by Telephone 01698 843866 Web pdqconsumables com to order online Call charges apply Calls to 0844 and 0845 numbers...

Page 3: ...ted 9 Installing Barclaycard Countertop Terminal 13 Taking payments Chip and PIN Contactless Magnetic stripe Mail order and telephone 21 Refunds 23 End of day banking 25 Printing a transaction log 27...

Page 4: ...look after your business Keep your receipts locked away Your card machine will print a merchant copy receipt with a card number on it which must be kept secure You ll need to make sure you lock away a...

Page 5: ...ll find at barclaycard co uk business tips Best practice Caring for your card machine Please keep liquids away from your card machines and use thermal wipes to care for them These can be ordered by c...

Page 6: ...you do anything In the box you ll have 2 A power lead 1 Your terminal card machine Also a Lane 3000 PIN pad if required 3 An IP cable 4 A junction box 5 A spare till roll 6 Your card pack 7 A PIN trai...

Page 7: ...ll see You ll see these at the bottom of the terminal display You can either tap them onscreen or press the corresponding button on the keypad Ok confirms or submits data for verification or selects...

Page 8: ...8 Getting started 1 Insert the power cable A and Ethernet cable B into the junction box 2 The terminal will automatically come to life if it doesn t press the button and the screen should light up A B...

Page 9: ...e region you re in Don t worry about dealing with customers from other locations your terminal will work just the same If you choose the wrong region just tap the skip no and cancel prompts until you...

Page 10: ...s Once the connection is made the terminal will say it s disconnecting You don t need to do anything it s just disconnecting from our internal systems 3 You ll then see a Connecting to GEMS message Th...

Page 11: ...rge When you ve entered the code tap You ll be asked to confirm so type in the code again and tap 6 Now you ll see this screen Don t do anything your terminal is just setting itself up and rebooting T...

Page 12: ...12 10 That s it you re good to go 9 When connection is made with GEMS an Installation Successful receipt will print off If it shows any card types not accepted then please contact the helpdesk...

Page 13: ...and PIN 1 At the ready prompt key in the amount Press the button If you make a mistake press the button and re enter the correct amount 2 Ask your customer to insert their card into the card reader w...

Page 14: ...d confirm by pressing the button 4 Follow the instructions onscreen and your card machine will print two receipts one for you to give to your customer labelled cardholder copy and a second for you to...

Page 15: ...If the transaction is above the contactless payment limit your cardholder will need to use Chip and PIN instead If the card is removed too quickly a message will appear on the display and the cardhold...

Page 16: ...e ready prompt and a customer receipt will be printed If any other button has been pressed then a customer receipt will not print Your terminal can take contactless High Value Payments HVP These are c...

Page 17: ...rds notably many of those issued in the US These need to be put through as magnetic stripe payments 2 Swipe the customer s card with the magnetic stripe inserted into and facing the card machine Magne...

Page 18: ...Press the button which will cancel the transaction and ask for a different form of payment If you re happy that the signatures match press the button to continue Follow your card machine prompts to co...

Page 19: ...lephone 1 Press the Menu button then scroll down to CNP Press the button Select Sale and press again 3 Enter the customer s card number and press the button Enter the expiry date security code numbers...

Page 20: ...you ve entered matches what was expected It s your choice whether to accept the transaction or decline it if you aren t happy with the cardholder s identity 5 Your terminal will now print out the cust...

Page 21: ...an insert it into your card machine tap it on the screen or swipe it Your card machine will then check the card Refunds should only be made onto the card used for the original purchase Cash refunds sh...

Page 22: ...e instructions onscreen to complete the transaction pressing when prompted to If you need to reset your supervisor code please give us a call on 0844 874 0895 and we ll talk you through it 4 If you re...

Page 23: ...tals and tap then select End of Day Banking and tap 2 Enter your supervisor code and tap Your terminal can also give you other totals to help with your banking z totals balance that day s total transa...

Page 24: ...ls and or Pennies if you have this enabled 3 The card machine will display End of day banking Tap to proceed 4 Your card machine will now give you two options Bank all by tapping Bank by each acquirer...

Page 25: ...tly Printing a transaction log will list whether recent transactions have been completed SALE cancelled by you CANCELLED or declined by the card issuer DECLINED 1 At the ready prompt press the button...

Page 26: ...ansaction log for other acquirers Your card machine will automatically return to the ready prompt 3 Your card machine will display an acquirer e g Barclaycard Amex To print a transaction log for this...

Page 27: ...d release the printer cover Take out the old plastic till roll tube 2 Peel away the end of the new roll Leaving the end free hold the till roll and carefully place it into the printer compartment 3 Ho...

Page 28: ...les com 4 While your card machine is displaying the ready screen press and hold the button to ensure that the paper feeds correctly 5 Only paper rolls that are 57mm wide and 40mm in diameter can be us...

Page 29: ...quired Call the authorisation centre on the number displayed by your card machine When your call is answered please quote referral B ROUTINE CHECK Insert or swipe Occasionally the card will require an...

Page 30: ...o ensure that they are not being overlooked when entering their PIN Code Security of your terminal tampering attempt detection Your device fulfils current applicable PCI PTS security requirements Upon...

Page 31: ...making any operations of maintenance in the terminal make sure that the power supply is disconnected Do not use in any case solvents detergents or abrasive products Those materials might damage the pl...

Page 32: ...g This product is labelled in accordance with European Directives 2012 19 EU concerning Waste Electrical and Electronic Equipment WEEE and RoHS directive 2011 65 EU 2015 863 and 2006 66 EC concerning...

Page 33: ...tibility and complies with harmonised standards AC current input DC current output V VI International Efficiency Marking Protocol Energy Star Level 5 and 6 Double insulation symbol Indoor use only DC...

Page 34: ...vice Barclaycard is a trading name of Barclays Bank PLC and Barclaycard International Payments Limited Barclays Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Finan...

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