barclaycard B2784 User Manual Download Page 21 | Manualshive

Page: 21 / 38

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Refunds

21

REFUND
Remove Card and
Tear Off Receipt
press Enter

14.25

03/12/2015

TU2 .01.19

T–Mobile UK

GPRS

GPRS

4

Swipe the supervisor card through
your card machine or enter your
supervisor code. The magnetic stripe
on the card faces your card machine.

5

Your card machine will then connect to
Barclaycard, process the refund and
print a receipt.

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Summary of Contents for B2784

Page 1: ...1 Read me next Mobile card machine Get ready to trade...

Page 2: ...rican Express 0800 032 7216 Diners 0845 850 0195 Supplies for your card machine Supplies for your mobile card machine including till rolls and in car chargers can be purchased directly from our approv...

Page 3: ...ss payments Chip and signature payments Magnetic stripe payments Mail order and telephone payments Refunds End of day banking your payments Printing a transaction log Changing the till roll 30 Trouble...

Page 4: ...4 Essentials...

Page 5: ...5...

Page 6: ...ock away all receipts and keep them somewhere safe Essentials Make sure you know who has your card machine at all times Fraudsters can sometimes target card machines in order to gather card data The e...

Page 7: ...base unit for recharging There s no need to fully run down the battery in your card machine as the battery has been designed to only recharge what is required Recharging can take up to 16 hours Caring...

Page 8: ...8 Taking a payment...

Page 9: ...9...

Page 10: ...12 2015 TU2 01 19 T Mobile UK GPRS GPRS 14 25 03 12 2015 TU2 01 19 T Mobile UK GPRS GPRS Chip and PIN payments 1 At the ready prompt key in the amount Press the button 2 Ask your customer to insert th...

Page 11: ...TU2 01 19 T Mobile UK GPRS GPRS 4 Follow the instructions on screen and your card machine will print two receipts one for you to give to your customer labelled customer copy and a second for you to ke...

Page 12: ...dholder will be asked to present the card again Please check the receipt to confirm that the payment has been accepted 1 At the ready prompt key in the amount Press the button 2 The cardholder should...

Page 13: ...le UK GPRS GPRS 4 Your card machine will only print a merchant receipt Follow your card machine prompts to complete the transaction 5 If the cardholder requests a receipt at the ready prompt press the...

Page 14: ...t up to request a signature rather than a PIN during a transaction This may happen on foreign issued cards or if the cardholder has a disability or other reason that they cannot use a PIN 1 At the rea...

Page 15: ...PRS 4 Remove the customer card from the card reader and check the signature If signatures don t match refuse the card and press the button and ask for a different form of payment 5 If you re happy tha...

Page 16: ...possible as it s the most secure way to take a payment but some cards do not have a chip These cards include some foreign issued cards notably many of those issued in the USA These need to be put thro...

Page 17: ...Magnetic stripe payments 17...

Page 18: ...12 2015 TU2 01 19 T Mobile UK GPRS GPRS 14 25 03 12 2015 TU2 01 19 T Mobile UK GPRS GPRS Mail order and telephone payments 1 At the ready prompt key in the sale amount and press the green button 3 Key...

Page 19: ...ressENTER 14 25 03 12 2015 TU2 01 19 T Mobile UK GPRS GPRS OfTheAddress KeyinFirstFiveDigits andthenpressENTER 14 25 03 12 2015 TU2 01 19 T Mobile UK GPRS GPRS 4 Key in the CV2 code this is normally a...

Page 20: ...t the ready prompt press the button Highlight refund and press the button 2 Key in the amount of refund and then press the button 3 Insert or swipe the customer s card into your card machine Your card...

Page 21: ...12 2015 TU2 01 19 T Mobile UK GPRS GPRS 4 Swipe the supervisor card through your card machine or enter your supervisor code The magnetic stripe on the card faces your card machine 5 Your card machine...

Page 22: ...or processing This is very important and helps us to ensure you receive the payments on time Just follow these simple steps 1 At the ready prompt press the button until the system menu is displayed Us...

Page 23: ...5 TU2 01 19 T Mobile UK GPRS GPRS 5 Your card machine will now dial out and print an end of day banking report for your records 3 The card machine will display end of day banking Press the button to p...

Page 24: ...h recently Printing a transaction log will list whether recent transactions have been completed SALE cancelled by you CANCELLED or declined by the card issuer DECLINED 1 At the ready prompt press the...

Page 25: ...duce a log of up to 100 transactions 6 If you need to repeat the steps as required to print a transaction log for other acquirers Your card machine will automatically return to the ready prompt 4 Your...

Page 26: ...wo fingers to lift and release the printer cover 2 Peel away the end of the new roll Leaving the end free hold the till roll and carefully place into the printer compartment 3 Holding the free end of...

Page 27: ...2 2044 or pdqconsumables com 4 While your card machine is displaying the ready screen press and hold the button to ensure that the paper feeds correctly Only paper rolls that are 57mm wide and 40mm in...

Page 28: ...28 Troubleshooting...

Page 29: ...29...

Page 30: ...press the button and key in card details page 19 of this guide NOT AUTHORISED Press Clear The card issuer has declined to authorise the transaction Ask the customer to pay by some other means and pre...

Page 31: ...31 Need more help Visit barclaycard co uk mypdq for helpful advice and videos on setting up your card machine Alternatively you can contact customer services on 0844 822 2011...

Page 32: ...32 Important information...

Page 33: ...33...

Page 34: ...cannot be modified do not disassemble batteries at end of life must be disposed of at the appropriates sites The lifespan depends on features number of charge discharge cycles use temperature Warning...

Page 35: ...access to your card machine Your card machine detects any tampered state In this state your card machine will repeatedly flash the message Alert Irruption and further use of your card machine will not...

Page 36: ...disconnect the base power supply from the mains network or disconnect the IWL2 series telephone connector from the telephone call socket and place the telephone connector into the telephone wall socke...

Page 37: ...2003 ES 201187 03 1999 Batteries If your product contains batteries they must be disposed of at the appropriate collection points Depending IWL2 series model involved standards are EN 60950 1 2006 Acc...

Page 38: ...rd is a trading name of Barclays Bank PLC Barclays Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authorit...

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