barclaycard B2784, User Manual

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Call charges apply.
Card machine display prompt Possible causes What to do
CALL AUTH CENTRE
0844 822 2000
0844 824 5092 Assistance required. Call the authorisation centre on the number displayed by your
card machine. Once you’ve spoken to the authorisation centre,
press the
button and follow the prompts displayed by your
card machine.
CALL HELPDESK
0844 822 2011 Assistance required. Please contact your help desk on the number displayed by your
card machine.
FAULTY CARD
Insert or swipe card again The card is not inserted into the
card machine or has not been
swiped correctly. Insert or swipe the card again. If the problem persists press
the
button and key in card details (page 19 of this guide).
NOT AUTHORISED
Press Clear The card issuer has declined to
authorise the transaction. Ask the customer to pay by some other means and press
the
button.
REFERRAL B
0844 824 5092 Assistance required. Call the authorisation centre on the number displayed by your card
machine. When your call is answered please quote referral B.
ROUTINE CHECK
Insert or swipe Occasionally the card will requre
an additional routine security
check. Process the card as a Chip and PIN transaction.
Unable to connect Possible loss of GPRS signal. Switch the terminal off and on again by pressing the
button and the button at the same time. Once your
card machine has swiched off press the button to restart it
and allow two minutes for the signal to establish itself.
Problems using your card machine?