FORTÉ™ AP/BG MANUAL
August, 2022 (v4)
13
WARRANTY & SERVICE
U.S. & CANADIAN WARRANTY
INFORMATION
Limited Warranty for Baratza Grinders is 1 year from the original
date of purchase. This warranty covers all defects in materials
and workmanship (parts and labor) including free ground
transportation to and from our repair facility within the US and
Canada. This warranty does not apply to: improper use, lack of
cleaning, abuse, normal wear and tear, lack of proper adjustment,
foreign objects (stones, screws, etc.) in the beans, or uses outside
the intended use of grinding whole roasted coffee beans (roasted
beyond 1st crack). If the purchased grinder fails within one year,
email [email protected] or call +1 425-641-1245 or toll free
877-701-2021. For additional warranty, support, or troubleshooting
information, go to www.baratza.com.
Please note:
Grinders that are purchased in the US or Canada and
shipped or taken out of the country have a one-year warranty for
parts only. If the grinder fails within one year of date of purchase,
simply email us at [email protected] or call +1 425-641-1245.
Please have the following information prior to contacting Baratza:
1) Proof of date of purchase and 2) Model and serial number
(located on bottom of the grinder). A Baratza representative will
respond to determine the problem and suggest a solution path.
The customer is responsible for paying the freight charges and any
duties and taxes for replacement parts that Baratza may send. The
customer is also responsible to provide any labor required to repair
the grinder.
INTERNATIONAL WARRANTY
INFORMATION
For all countries outside the US and Canada, the warranty,
support and service is provided by the International Retailer
the grinder was purchased from. If the grinder was purchased
from a retailer outside of the country the customer resides in,
the customer may be responsible for any shipping costs to
service the grinder, and may need to pay for service.
PROOF OF PURCHASE &
PRODUCT REGISTRATION
The grinder can be registered at www.baratza.com/register-
your-grinder. Registration will enable us to contact the
registrant in the unlikely event of a product safety notification
and assist us in complying with the provisions of the Consumer
Product Safety Act. The serial number is located on the bottom
of the grinder. Please keep the sales receipt that shows the
date of purchase.
FOR REPAIRS OR QUESTIONS
Email: [email protected]
For Parts and Information go to: www.baratza.com
For Troubleshooting Help:
www.baratza.com/troubleshooting
