1.2 How to service
How to service
Strategy
The product is to be serviced in the customer’s home.
The static-protective field service kit must always be used when the product is
disassembled or modules are being handled.
The repair involves replacement of the module(s) or LCD panel, which are supplied
in the Back-up suitcase (LCD screen not included).
Exchange modules must be returned for repair at Bang & Olufsen, Module Repair
Department.
Fault description must be made in the Retail Order System, Exchange Module.
ServiceTool is used for backup and restore of data, for loading PUC files, loading
LCD and driver data and when replacing the Video Engine the identification data
of the product. Furthermore, reports can be handled via the ServiceTool.
BeoPlay V1-40 can be serviced with service rods mounted.
Preparations before service
Fault explanation and demonstration
Before troubleshooting is initiated, let the customer demonstrate the fault, if
possible.
Error indications
See LED indications page 3.3.
Recommended tools for service
ESD-mat
Bang & Olufsen ServiceTool
Laptop
Beo4 (type 1710 or newer) and set in Mode 1
USB 2.0 Flash Drive for software update, PUC files and reports
Ethernet Cable (min. 3 m)
Picture quality test DVD, Integrated Living
Motorised screw driver incl. different torx bits
Box-spanner 4 mm
Extraction jig U.Fl. series
Protection sheet (7 pieces)
Service rods for BeoPlay V1
Product cover
White gloves
Shoe covers
Soft lint-free cloth
Summary of Contents for BeoPlay V1-40
Page 8: ...1 6...
Page 14: ...2 6...
Page 16: ...2 8 2 8 2 8...
Page 40: ...4 6...
Page 62: ...6 8...
Page 64: ...7 2 7 2 7 2...
Page 73: ......
Page 74: ...Bang Olufsen DK 7600 Struer Denmark 3538230 14 07 353823014070000...