14
When Measuring
Problem
Root Cause
Solution
Abnormal measuring
results:
Too high; OR
Too low; OR
Huge difference between
two recent measurements
Incorrect posture
Please step on the platform barefooted and
stand still.
The device is located on a soft surface
such as a carpet OR on a rug.
Please place the device on a flat, hard surface.
Cold body that may result in poor blood
circulation
Warm up your hands and feet to resume blood
circulation and then measure again.
Cold Electrodes
Place the device in a warm room for a while and
then measure again.
Either your hands or your feet are
too dry.
Wipe your feet with a damp cloth, keeping them
slightly damp when starting measurement.
No display on LCD when
the device powers on
Batteries not installed
Install the batteries. (see Insert Batteries)
Worn batteries
Replace all four batteries at the same time. Only
use batteries authorized for replacement.
CANNOT proceed to
analyze body fat, total
body water, muscle mass
and bone mass
Wearing socks or shoes
Please keep barefooted during the
measurement, and keep full contact with the
electrodes as well.
The device powers off
automatically.
The system cannot identify the possible
User ID with most similar data.
Please assign a User ID following the Set Profile
instructions (see Set Up Your Profile).
The user fails to select the User ID from
what the system found.
Please assign a User ID following the Set Profile
instructions (see Set Up Your Profile).
Low battery
Replace all four batteries at the same time. Only
use batteries authorized for replacement.
