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Troubleshooting
Pump Error Messages
The following error, warning, and notification, messages may occur when using the pump:
PUMP STOPPED
Excessive vacuum.
Contact support.
The pump system checks if there is too much internal suction for the
currently selected mode. Wait one minute and try again. If this error
message persists, contact Babyation support.
PUMP STOPPED
Excessive tilt
detected.
The pump detects if the enclosure has been tipped too during pumping
such that there is a risk of the milk spilling. Set the unit on a flat surface,
ensure that milk has not entered the filter, and try again.
PUMP STOPPED
Lay unit flat
and try again.
Before pumping can start, the system checks to see if it is flat. If the
system is tipped such that there is a risk of milk spilling, the pump will
not start. Set the unit on a flat surface, ensure that milk has not entered
the filter, and try again.
PUMP STOPPED
Drop detected.
The pump system detects if sudden movement presents a risk of milk
spilling and will automatically stop. Set the unit on a flat surface, ensure
that milk has not entered the filter, and try again.
PUMP STOPPED
Max milk level
exceeded.
The system detects when the collection containers are full and will
automatically stop in order to prevent overflow. Replace the milk
collection containers with empty, dry containers and try again.
PAUSED
Tap power button
to continue.
You pressed the pause button. The system will wait until you are ready
to continue.
Other troubleshooting steps:
If the pump does not power on
If it’s not plugged in, plug the pump into the wall.
If plugged into the wall, confirm that none of the connections
are loose and the wall socket has power.
If the pump still does not turn on, call Babyation customer
service at 844-744-PUMP (7867).
If there is low or no suction
Reposition the breast shield so it is centered on the nipple
and sealed tightly to the breast.
Confirm that the tubes are not kinked.
Confirm the milk container is not overfilled.
Confirm the tubes are properly connected to the breast
shield and the enclosure.
If suction is still low, call Babyation customer service at 844-
744-PUMP (7867).
If there is no milk expression
Confirm that there is adequate suction (see above).
Return to the stimulation phase.
Increase suction level when in expression phase.
Relax and take a 10-15 minute break if expression is not
achieved. Stress does crazy things to the body.
Drink more water. No seriously, you might be dehydrated a
bit.
