B9Creations Core Series Printer User Manual Rev. A-3
04-14-2020
Printer not connected to
network
See Section 9.5. Confirm
network Password is entered
properly
Computer not connected to
network
Select proper network and
enter Password properly on
computer.
Network router not functioning
correctly
Turn off router. Wait 15
seconds. Restart router. Wait
for router re-boot sequence.
Check network status on
computer.
ETHERNET CONNECTED
DEVICES ONLY –
Ethernet
cable(s) bad.
Replace Ethernet cables that
connect the printer and
computer to the router.
Wi-Fi CONNECTED DEVICES
ONLY –
Printer out of range of
router
Reposition printer closer to
router or router closer to
printer.
Manually add the printer using
the IP address found on the
printer’s home page
See Sections 9.5 and 10.2.2.
Communication issue with
printer, computer and router.
IT issue associated with the
network. Contact your IT
assistance.
If none of the above solves the
problem, contact the
B9Creations, LLC support
8
USB Cpj files not
transferring to the
printer.
1.
Bad USB, try a different
USB
2.
Verify printer USB
operation:
If the print does not appear,
contact B9 Technical
USB devices formatted
with exFAT are not
compatible.
Use a different USB format.
14 Codes
Codes should not be displayed unless an issue occurs. If a Code displays on the printer’s touchscreen, the operator
shall re-boot the printer. If the error is not remedied by re-booting the printer, contact the B9Creations, LLC
support.
Code
Possible Cause
Remedy
25000
This error code will be displayed if the
printer is rebooted during a print cycle.
Retry the print
25009 or 25011
Slicing Error
Slightly adjust the layout in Create
Software, reslice, and reprint.
ERROR - MAX LED TEMP
EXCEEDED, ABORTING
or
25010
Printer environment too warm
Air Filters are dirty
Inadequate Printer airflow clearance
Turn printer “Off” for 10 minutes,
ensure printer is in an office
temperature environment, air filters
are clean and there is twelve inches of
printer clearance.
