Axon POS2400 User Manual Download

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4. Troubleshooting

(1) Network Issues

Symptom

Corrective Procedure

Cannot access LAN

▪

Check if hub or switch is working correctly

▪

Check RJ45 cable connection

▪

Check if LAN LEDs are on/off

▪

Reinstall LAN card

▪

Replace motherboard

(2) MSR Issues

Symptom

Corrective Procedure

MSR does not respond

▪

Check MSR reader cable connection

▪

Check motherboard and LCD cable connection

▪

Check MSR board cable connection

(3) USB Issues

Symptom

Corrective Procedure

USB port doesn’t work

▪

Check Windows device manager for device recognition

▪

Check USB device status and connection

▪

Erase and re-install USB driver

▪

Change USB device

(4) LCD Issues

Symptom

Corrective Procedure

LCD backlight doesn’t work

▪

Check LCD cable connection

▪

Check inverter cable connection

▪

Replace inverter cable

▪

Change LCD panel

Summary of Contents for POS2400

Page 1: ...Point of sale system POS2400 User s manual PBUM 026E Rev001 131213 ...

Page 2: ...ONNECTION 31 13 SWITCHING ON POS 32 14 SHUTTING DOWN POS 33 15 SYSTEM DRIVERS 34 2 MOTHERBOARD 35 1 MOTHERBOARDOVERVIEW 35 2 MOTHERBOARD LAYOUT 36 3 SIDE USB BOARD 38 4 POWER SWITCH BOARD 39 5 DRAWER KICKER BOARD 40 6 DRAWER PORT BOARD 41 7 JUMPERS 42 3 BIOSSETUPUTILITY 46 1 MANAGING AND UPDATINGYOUR BIOS 46 2 BIOS SETUP PROGRAM 49 3 MAIN SETUP 50 4 TROUBLESHOOTING 72 1 NETWORK ISSUES 72 2 MSR ISS...

Page 3: ...ing but not limited to the implied warranties of merchantability and fitness for a particular purpose We shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material This document contains proprietary information that is protected by copyright All rights are reserved No part of this document may be ...

Page 4: ...4 User s manual Revision History Changes to the POS2400 D25 User s manual are listed below Rev No Revision History Date author PBUM 026E Rev001 140103 D25 2014 01 03 ...

Page 5: ...ed for technically qualified personnel It is not intended for general audiences Document Organization The chapters in this Product User s manual are arranged as follows 1 product package contents 2 system configuration 3 Harness cable connector 4 BIOS Setup 5 Installing and Replacing POS SYSTEM Components instructions on how to install the motherboard and other POS hardware components 6 Product sp...

Page 6: ... FCC rules Operation is subject to the following two conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference that may cause undesired operation KC Korea Certification mark Certificate No WEEE Recycling and disposal of electric and electronic devices and their components This product should not be mixed with other commer...

Page 7: ...ed under international copyright law with all rights reserved to the manufacturer Neither this manual nor any of the material contained herein may be reproduced without express written consent of the author POS 2400 D25 Other names and brands may be claimed as the property of others Copyright ...

Page 8: ...bished replacement parts free of charge with one way shipping costs borne by the seller The customer shall however be responsible for the return delivery costs The 2nd year also includes free of charge servicing and parts but a limited warranty requires the entire shipping cost to be borne by the customer Products out of the warranty period or scope shall be diagnosed at the customer s expense In ...

Page 9: ...ious damage to the product 7 Slots and openings in the cabinet and the back or bottom are provided for ventilation to ensure reliable operation of the product and to protect it from overheating These openings must not be blocked or covered 8 The openings should never be blocked by placing the product on a bed sofa rug or other similar surface 9 This product should never be placed near or over a ra...

Page 10: ...rformance and reduced life cycle 5 Do not interfere with or obstruct metal components inside product Doing so may cause the risk of fire or electric shock 6 Do not pull on power cable or peripheral devices connector cable Doing so may cause fire electric shock or electronic system malfunction 7 Use caution when around other electronic devices with possible high frequency or electro magnetic effect...

Page 11: ...tting equipment such as heaters motors fluorescent lights TVs etc as it may cause interruption or interference with normal operation Installation location For optimal performance the product should be kept in an environment of lower than 65 humidity and in a temperature of 10 30 Please also keep away from direct sun light Cleaning procedure Cleaning with chemical based products in particular those...

Page 12: ...ne to shocks or vibration 7 Install product away from sewing machines welding equipment electric stoves audio equipment and other high frequency generating equipment 8 Installation and use in close proximity to an air conditioning unit is not recommended 9 Do not connect cables underneath carpets or floorboards 10 Only use power cables supplied by pre approved and certified venders 11 Never use po...

Page 13: ...ain unit power cable user manual and driver CD are included in the package If any items are missing or damaged please contact your dealer for assistance All user manuals and drivers are available for download on our website www axoncomputer it ANYSHOP e2 D25 Main unit Adapter Power cord Installation guide Drivers CD ...

Page 14: ...14 Optional Devices 2 nd LCD monitor 12 1 Optional Devices 2 nd LCD monitor 10 4 Optional Devices 2 nd LCD monitor 10 1 ...

Page 15: ... Remove protective film from touch screen to prevent possible operating difficulties 2 Attach all optional parts before setting up the main POS unit 3 Product Outline Each part of product may differ depending on the specific POS model Model specific data sheets are provided on our website at www axoncomputer it ...

Page 16: ... on this side of the system Front view 1 LCD Touch panel display 2 LAN LED 3 Storage Default SSD LED 4 Power LED 5 Magnetic stripe reader MSR Option 6 Dallas I button reader Option 7 Smart card reader SCR Option 8 Dual speaker 9 Power switch 2 2 3 3 4 4 5 5 6 6 7 7 1 1 9 8 ...

Page 17: ...17 Side view 1 I O port cover 2 USB port 3 Customer display Option 4 Storage Default SSD 2 1 4 2 3 ...

Page 18: ...18 5 I O port Details I O ports may differ according to product model or options I O view 1 Raise the main display unit 2 Pull the bottom and lift up the I O port cover 2 1 ...

Page 19: ...19 Standard I O port 1 2 ...

Page 20: ...s 2nddisplay Warning Completely remove power cable when opening main unit or installing optional devices 2nd display Step 1 Separating LCD monitor module Please refer to P 71 73 for Separating LCD module Step 2 LCD monitor is now removed ...

Page 21: ... 2nd display Step 3 Separating Back cover Please refer to P 76 Back cover is now removed Step 4 Separating CDP dummy cover Separate CDP dummy cover pushing it from the inside out Back cover Push CDP dummy ...

Page 22: ...22 2nd display CDP equipped model Separating CDP 1 After removing LCD monitor separate Back cover 2 Remove the 1 screws used for clamping CDP 3 Separate the CDP Bracket after removing 2 screws CDP ...

Page 23: ...23 2nd display 10 1inch 10 4inch 12 1icnh monitor 1 Assemble the 2 nd display with the Hinge of the body 2 Fasten 2 screw to fix the 2 nd display 2 nd Display Figure 1 ...

Page 24: ...24 2nd display 3 Remove the Io Cover 4 Fit lower hinge cap under Hinge to put holes in the sample place I o Cover ...

Page 25: ...isplay Step 5 Carefully equip touch monitor Step 6 Tighten the rear screws in the direction of LOCK 2nd display installation complete The unit is successfully installed if the O S boots on the 2nd display unit ...

Page 26: ...26 7 Setting up Keyboard Mouse Connection Connecting the keyboard and mouse to the PS 2 port on the bottom panel or connecting the USB type keyboard and mouse to the USB port on the bottom panel ...

Page 27: ...B devices optional devices are only functional with specific driver software installed If multiple USB devices are used together this may result in abnormal functionality Using a USB hub with external adapter for supplying power is recommended Dependent on the type of device it is possible for the USB device to be recognized later than normal USB port 6port support ...

Page 28: ... When connected properly the LAN LED light will be switched on Through a network hub Refer to the table below for the LAN port LED indications LINK ACT LED SPEED LED Status Description Status Description OFF No link OFF 10Mbps connection YELLOW Linked ORANGE 100Mbps connection BLINKING Data activity GREEN 1Gbps connection LINK ACT LED SPEED LED ...

Page 29: ... blue This port connects a tape CD DVD player Sources Line Out port lime This port connects a headphone or a speaker In4 channel 6 channel and 8 channel configuration the function of this port becomes Front Speaker Out Microphone port pink This port connects a microphone ...

Page 30: ...30 11 Setting up Printer Connection Connect printer cable to either Serial USB port as required ...

Page 31: ... Cable Connection The POS 2400 D25 POS system is equipped with a 12V 5A power adaptor Connect the cable to the DC IN port on system IO panel CAUTION Do not pull on the adaptor cable Disconnect cable with pulling the plug cap ...

Page 32: ... 13 Switching On POS 1 Press POWER button on the POS unit POWER LED will light up The power switch is located right hand side of the main body under the display unit 2 Confirm that Windows loads correctly ...

Page 33: ...ability we recommend closing Windows from the O S Please make sure that you have closed all applications before closing Windows 1 Click Start and select Turn off Computer 2 Click Shut Down to close Windows 1 2 ex POSReady2009 or Windows XP ...

Page 34: ...r will automatically install by clicking SETUP EXE in your driver CD If you require any help with installing or using our OPOS system please contact our customer service center Folder of contents of POS terminal installation driver 1 CHIP SET DRV installation 2 VIDEO VGA DRV installation 3 TOUCH DRV installation 4 AUDIO DRV installation method 5 LAN DRV installations 6 AMT ME Driver installation 7...

Page 35: ...ng components use a grounded wrist strap or touch a safely grounded object or a metal object such as the power supply case to avoid damaging them due to static electricity 3 Hold components by the edges to avoid touching the ICs on them 4 Whenever you uninstall any component place it on a grounded antistatic pad or in the bag that came with the component 5 Before you install or remove any componen...

Page 36: ...36 2 Motherboard Layout This includes description of the jumpers and connectors on the motherboard Motherboard view ...

Page 37: ...or Main Cable 9 Resistive 5 wire touch 10 USB Touch Select 11 Mini PCI E 12 COM5 13 Parallel 14 LVDS Inverter 15 Inverter DDC Select 16 Speaker L 17 Speaker R 18 Inverter 19 12V 5V Select for 2 nd Display 20 2 nd Display VGA COM4 21 COM2 12V R1 5V 22 COM1 12V R1 5V 23 PS 2 24 Battery 25 CPU FAN 26 SATA Power CN1 27 SATA Power CN2 28 SATA 2 29 SATA 1 ...

Page 38: ...38 3 Side USB Board Side USB Board Connector Description A To Motherboard USB A ...

Page 39: ...39 4 Power Switch Board Power Switch Board Connector Description A Power switch A ...

Page 40: ...40 5 Drawer Kicker Board Drawer Kicker Board Connector Description A Drawer Port B Serial Port C Mini PCI E Slot A B C ...

Page 41: ...41 6 Drawer Port Board Drawer Port Board Connector Description A From Drawer Kicker B Cash Drawer port A B ...

Page 42: ...F the computer and unplug the power cord 2 Remove the onboard battery 3 Move the jumper cap from pins 1 2 default to pins 2 3 Keep the cap on pins 2 3 for about 5 10 second them move the cap back to pins 1 2 4 Re install the battery 5 Plug the power cord and turn ON the computer 6 Hold down the Del key during the boot process and enter BIOS setup to re enter data CAUTION Except when clearing the R...

Page 43: ...43 2 COM1 COM2 RI 5V 12V Select JCOMPWR1 JCOMPWR2 3 LVDS Backlight control mode JLVDS_P1 3 4 R1 Default 5V 12V 1 2 1 2 1 2 1 None PWM Mode PWM Mode Default 1 ...

Page 44: ...44 4 LVDS Backlight power selection JLVDS_P3 5 VGA2 power selection CRT_SEL 1 3 3V 5V Default 1 1 5V 12V Default 1 ...

Page 45: ...45 6 OnboardTouch function Enable Disable selection USB_SEL 1 Disable Enable Default 1 ...

Page 46: ...er On Self Test POST to enter the Setup utility otherwise POST continues with its test routines If you wish to enter Setup after POST restart the system by pressing Ctrl Alt Delete or by pressing the reset button on the system chassis You can also restart by turning the system off and then back on Do this last option only if the first two failed The Setup program is designed to make it as easy to ...

Page 47: ...r next item Enter Brings up a selection menu for the highlighted field or PgUp Moves the cursor to the first field or PgDn Moves the cursor to the last field F5 Loads the previous values F6 F7 Loads the fail safe optimized defaults F10 Saves changes and exits Setup ...

Page 48: ...u appears Use the legend keys to enter values and move from field to field within a sub menu as you would within a menu Use the Esc key to return to the main menu Take some time to familiarize yourself with the legend keys and their corresponding functions Practice navigating through the various menus and submenus If you accidentally make unwanted changes to any of the fields press F6 to load the ...

Page 49: ... screen appears The BIOS menu screen displays the items that allow you to make changes to the system configuration To access the menu items press the up down right left arrow key on the keyboard until the desired item is highlighted then press Enter to open the specific menu ...

Page 50: ...em specifications The BIOS automatically detects the items in this menu Use this menu for basic system configurations such as time date etc 1 System Language English 2 System Time The time format is Hour Minute Second 3 System Date The date format is Date Month Day Year ...

Page 51: ...s in the left frame of the screen such as Chipset configuration to go to the sub menu for that item You can display an Advanced BIOS Setup option by highlighting it using the Arrow keys All Advanced BIOS Setup options are described in this section The Advanced BIOS Setup screen is shown below The sub menus are described on the following pages ...

Page 52: ...52 2 4 Launch PXE 0Prom Disable Configuration options Disabled Enabled ...

Page 53: ...d Wake on LAN control Disabled Enable Disable WOL function Wake on Ring control Disabled Enable Disable Wake on Ring function PS2 KB MS PME control Disabled PS2 keyboard Mouse PME Control any key or click as wake up event Resume on RTC Alarm Disabled Enable or disable system wake on alarm even When enabled system will wake upon the hr min sec specified ...

Page 54: ...Disable for other OS OS not optimized for Hyper ThreadingTechnology Execute Disable Bit Enabled XD can prevent certain classes of malicious buffer overflow attacks when combine with a supporting OS Windows Server 2003 SP1 Windows XP SP2 SuSE Linux9 2 RedHat Enterprise 3 update 3 Limit CPUID Maximum Disable Disable for Windows XP ...

Page 55: ...ion IDE Devices configuration SATA Controller Enable SATA ports 1 2 Device names if Present and Enable Configuration SATA as AHCI Select a configuration for SATA controller SATA Port 1 2 Enable SATA port 1 2 Enable Disable ...

Page 56: ...acy USB support AUTO option disable legacy support if no USB device are connected DISABLE option will keep USB device available only for EFI applications EHCI Hand off Enable This is a workaround for OSes without EHCI hand off support the EHCI ownership change should be claimed by EHCI driver ...

Page 57: ... COM1 Serial Port 2 configuration Set parameters of serial port 2 COM2 Parallel Port configuration Set parameters of parallel port Serial Port 3 configuration Set parameters of serial port 3 COM3 Serial Port 4 configuration Set parameters of serial port 4 COM4 Serial Port 5 configuration Set parameters of serial port 5 COM5 ...

Page 58: ...ameters of serial port 6 COM6 AC Power Loss state Always OFF Set the state after power loss Watch Dog count Mode Second s Mode Select watch Dog count mode Watch DogTime outValue Timer will start to count from end of POST 00 Time out Disable ...

Page 59: ...59 2 10 Hardware Monitor Smart Fan Mode configuration Smart Fan Mode select ...

Page 60: ...60 System smart fan mode Disable System smart Fan mode select CPU smart fan mode Disable System smart Fan mode select ...

Page 61: ...61 2 11 Chipset ...

Page 62: ...62 2 12 Host Bridge Host bridge parameters Memory Frequency and Timing Display memory Frequency andTiming settings ...

Page 63: ...63 2 13 Boot Display Configuration ...

Page 64: ...64 2 14 LCD Panel type VBIOS Default Select LCD Panel used by internal Graphics Device by Select the appropriate setup item ...

Page 65: ...65 Color depth 24Bits Select color Depth for LVDS ...

Page 66: ...66 2 15 South Bridge parameters Into South Bridge Subdiredtory ...

Page 67: ...Devices Set parameters of INTEL IO controller Hub TPT devices PCI Express Root port 4 Set parameters of PCI Express Root port 4 settings Onboard LAN controller Enabled Enable or Disable onboard LAN controller ...

Page 68: ...68 2 16 Boot ...

Page 69: ...69 2 17 Security Administrator password Set administrator password User password Set User password ...

Page 70: ...scard changes and Exit Exit system setup without saving any changes Save changes and Reset Reset teh system after saving the changes Discard changes and Reset Reset system setup without saving any changes Save changes Save chnages done so far to any of the setup options Discard changes ...

Page 71: ...any of the setup options Restore Defaults Restore Load Default values for all the setup options Save as User Defaults Save the changes done so far as User Defaults Restore User Defaults Restore the User Default to all teh setup options ...

Page 72: ...ond Check MSR reader cable connection Check motherboard and LCD cable connection Check MSR board cable connection 3 USB Issues Symptom Corrective Procedure USB port doesn t work Check Windows device manager for device recognition Check USB device status and connection Erase and re install USB driver Change USB device 4 LCD Issues Symptom Corrective Procedure LCD backlight doesn t work Check LCD ca...

Page 73: ...hes off abruptly and system does not load Check A C cable connection Check motherboard power connection Check CPU settings status Check DRAM settings Check power button cable connection Change power adaptor unit 7 PS 2 Keyboard Issues Symptom Corrective Procedure PS 2 Keyboard Issues Check card reader cable Check CN6 jumper 8 Booting Issues Symptom Corrective Procedure Re booting during system ope...

Page 74: ... 2 Disconnect all cables from the POS main unit before attempting reparation 3 Keep all components in the static proof packaging provided until ready for installation 4 If the device still is not functioning after repair please turn off the POS unit and contact the customer service center for a follow up inspection 5 We recommend that power supply unit PSU checks and monitor repairs only be perfor...

Page 75: ...75 POS 2400ModulePOSSystemReplacement 1 Separating LCD module LCD module Step 1 Lift up the LCD display ...

Page 76: ...76 LCD module Step 2 Turn the 2 hand screws to open direction Step 3 Remove the monitor cable Step 4 Lift up the LCD module and detach from the main body ...

Page 77: ...77 Separating LCD module Step 5 Separate LCD monitor module LCD monitor module is now removed ...

Page 78: ...78 2 Separating MSR module LCD module Step 1 Remove 2 screws from side using hand as shown above Step 2 Remove the cable RJ 45 connector Step 3 Separate a MSR ...

Page 79: ...79 3 Separating Hinge module HINGE module Step 1 Separate LCD module Please refer to P 71 73 for Separating LCD module Step 2 Remove the 4 screws Step 3 Separate the hinge module ...

Page 80: ...80 4 Separating Back cover Back cover Step 1 Remove the 2 screws on front Step 2 Remove the Back cover pushing It outward Step 3 Separate the Back cover ...

Page 81: ... CDP Customer display CDP Step 1 Separate the Back cover Please refer to P 76 Step 2 Remove the 2 screws used for clamping CDP Step 3 Separate the CDP Bracket after removing 2 screws Step 4 Remove the cable Step 5 Separate CDP module ...

Page 82: ...82 6 Separating Motherboard Separating Motherboard Step 1 Separate the Back cover Please refer to P 76 Step 2 Dismantle the 1 screw 1 Step 3 Remove the Motherboard bracket 2 by pushing it upward 2 1 ...

Page 83: ...83 Separating motherboard Step 4 Remove the 4 screws Step 5 Replace the motherboard ...

Page 84: ...84 7 Separating USB PCB USB PCB Step 1 Separate the Back cover Please refer to P 76 Step 2 Separate the USB PCB after removing 2 screws ...

Page 85: ...g SSD SSD Step 1 Raise the main LCD Module Pull the bottom and lift up the I O port cover Step 2 Pull out the SSD cover from the bottom and remove Step 3 Press up as shown and SSD will be ejected Step 2 Step 1 Step 3 ...

Page 86: ...r output on 9pin LAN Realtek RTL 8111E Ethernet Controller Audio Realtek ALC 892 Line out Mic in Display port VGA x 1 port Options MSR Comply with ISO 7811 Support 1 2 3 track Speaker 2 x 0 8W Stereo Side USB 4 Ports USB 2 0 Serial port SCR EMV level 1 Dallas Dallas I button reader Back up battery Smart battery supports up to 1 packs Customer display VFD type 20 x 2 Alphabet numeric 2nd LCD 10 1 L...

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