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Troubleshooting
Digidata 1322A Operator’s Manual, Copyright 2000-2001, Axon Instruments, Inc.
Before you call…
Please write down the following information before you call for technical support.
This information can help us identify possible problems and will quickly expose
known conflicts.
1. What is the serial number of the Digidata? The serial number is on a small bar-
code sticker on the back panel.
2. Gather the following computer information: The brand and model of computer
you use; the type (
e.g.
, Pentium II) and speed of the microprocessor (
e.g.
,
300 MHz); how much RAM is installed; which operating system is loaded
(Windows 95, 98, NT, 2000).
3. What other cards are installed in the computer (
e.g.
, network, sound, SCSI,
etc.
)? If possible, find out what I/O addresses, DMA channels and IRQs are
being used.
4. Clampex users: connect Analog Out 0 to Analog In 0. Then run an Episodic
mode protocol with a waveform specified. Do you see the waveform when you
hit the view button?
5. If you can reproduce a problem by following a series of steps using software,
record these steps so that we can reproduce the problem.
After following these steps, call Axon Instruments at 510-675-6200 or send e-mail
to: [email protected].
