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AXIS Q7404 Video Encoder

Troubleshooting

Lower frame rate than
expected

See

Performance Considerations, on page 60

.

Reduce the number of applications running on the client computer.

Limit the number of simultaneous viewers.

Check with the network administrator that there is enough bandwidth available.

Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to

Decode only

key frames

.

Lower the image resolution.

Status and Network indicator LEDs are flashing red rapidly

Hardware failure

Contact your Axis reseller.

Video and image problems, general

Image unsatisfactory

Check the video stream and camera settings under

Setup > Video & Audio > Video Stream

and

Setup > Video & Audio > Camera Settings

.

Motion Detection triggers unexpectedly

Changes in luminance

Motion detection is based on changes in luminance in the image. This means that if there are
sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity
setting to avoid problems with luminance.

No audio

Incorrect setup

Check the sound card in the computer. Ensure that mute is not selected and that the volume
settings are correct.

Check that

Enable audio support

is selected under

Setup > System Options > Security > Audio

Support

.

Check that the correct

Audio Input

source is selected under

Setup > Video & Audio > Audio

Settings

.

Poor audio quality

Stuttering

Reduce the number of listeners and viewers. Decrease image resolution and compression.

Unsynchronized audio and
video using H.264

Synchronize the product’s date and time settings with an NTP server. Go to

Setup > System

Options > Date & Time

.

Distorted audio

Check that the correct

Audio Input

source is selected under

Setup > Video & Audio > Audio

Settings

.

Feedback loops

Feedback loops might appear in full-duplex mode. Try moving the microphone or the speaker, or
use half-duplex mode instead.

Storage and disk management problems

Storage disruption

A storage disruption alarm is sent if a storage device is unavailable, removed, full, locked or if other
read or write problems occur. To identify the source of the problem, check the

System Log

under

System Options > Support > Logs & Reports

. Depending on the problem, it might be necessary to

re-mount the storage device.

For information on how to set up a storage disruption alarm, see

Events, on page 36

.

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Summary of Contents for Q7404

Page 1: ...USER MANUAL AXIS Q7404 Video Encoder ...

Page 2: ...plies with the applicable CE marking directives and harmonized standards Electromagnetic Compatibility EMC Directive 2004 108 EC See Electromagnetic Compatibility EMC on page 2 Low Voltage LVD Directive 2006 95 EC See Safety on page 2 Restrictions of Hazardous Substances RoHS Directive 2011 65 EU See Disposal and Recycling on page 3 A copy of the original declaration of conformity may be obtained ...

Page 3: ...y This product complies with the requirements of Directive 2011 65 EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment RoHS China This product complies with the requirements of the legislative act Administration on the Control of Pollution Caused by Electronic Information Products ACPEIP Contact Information Axis Communications AB Emdalavägen 14 2...

Page 4: ... Mask 22 Audio Settings 22 Audio Clips 23 Live View Config 25 PTZ Pan Tilt Zoom 28 Preset Positions 28 Guard Tour 29 Advanced 29 Installing a PTZ driver 30 Control Queue 30 Detectors 31 Camera Tampering 31 Motion Detection 31 Audio Detection 33 Applications 34 Application Licenses 34 Install Application 34 Application Considerations 34 Events 36 Setting Up an Action Rule 37 Recipients 38 Schedules...

Page 5: ...AXIS Q7404 Video Encoder Table of Contents Symptoms Possible Causes and Remedial Actions 54 Technical Specifications 57 Connectors 59 Performance Considerations 60 5 ...

Page 6: ...iew 1 2 3 4 5 6 7 8 9 10 1 Audio in out 2 I O connectors x4 3 RS 485 RS 422 connectors x4 4 Control button 5 Mounting hole 6 75 Ohm termination switch x4 7 BNC connectors x4 8 LED indicators for power status x4 network 9 Network connector 10 Power connector 6 ...

Page 7: ...ing external devices such as relays and LEDs Connected devices can be activated by the VAPIX Application Programming Interface output buttons on the Live View page or by an Action Rule The output will show as active shown under System Options Ports Devices if the alarm device is activated Digital input An alarm input for connecting devices that can toggle between an open and closed circuit for exa...

Page 8: ...nection to a 100 MBit s network Flashes for network activity Amber Steady for connection to a 10 MBit s network Flashes for network activity Network Unlit No network connection Green Steady green for normal operation Amber Steady during startup and when restoring settings Status Red Slow flash for failed upgrade Green Normal operation Power Amber Flashes green amber during firmware upgrade Note Th...

Page 9: ...ost name of the Axis product in the browser s Location Address field To access the product from a Macintosh computer Mac OS X click on the Bonjour tab and select the product from the drop down list If you do not know the IP address use AXIS IP Utility to locate the product on the network For information about how to discover and assign an IP address see the Installation and Management Software CD ...

Page 10: ...access the Axis product you must set the password for the default administrator user root This is done in the Configure Root Password dialog which opens when the product is accessed for the first time To prevent network eavesdropping the root password can be set via an encrypted HTTPS connection which requires an HTTPS certificate HTTPS Hypertext Transfer Protocol over SSL is a protocol used to en...

Page 11: ...utput port For information about how to enable and configure output buttons see page 26 The Manual Trigger button is used to trigger an action rule from the Live View page For information about how to configure and enable the button see Manual Trigger on page 11 Click Snapshot to save a snapshot of the video image Right click the video image to save it in JPEG format on your computer This button i...

Page 12: ...mputer The buttons are only visible when audio is enabled Speaker button Click to turn the speakers on or off Microphone button Click to mute or unmute the microphone In Simplex speaker only mode the Microphone and Talk buttons must both be active to send audio to the Axis product Click either button to stop audio transmission Use the slider to control the volume of the speakers and the microphone...

Page 13: ... the camera view to the saved position See Preset Positions on page 28 Pan and Tilt bars Use the arrows to pan and tilt the camera view or click on a position on the bar to steer the camera view to that position Zoom bar Use the arrows to zoom in and out or click on a position on the bar to zoom to that position Focus bar Use the arrows to focus the camera or click on a position on the bar to set ...

Page 14: ...um of 20 simultaneous unicast connections Multicast RTP This method RTP over UDP should be used for live multicast video The video stream is always up to date even if some images are dropped Multicasting provides the most efficient usage of bandwidth when there are large numbers of clients viewing simultaneously A multicast cannot however pass a network router unless the router is configured to al...

Page 15: ...xis product in the following ways Motion JPEG server push if supported by the client Firefox for example This option maintains an open HTTP connection to the browser and sends data as and when required for as long as required Still JPEG images in a browser Enter the path http ip axis cgi jpg image cgi Windows Media Player This requires AXIS Media Control and the H 264 decoder to be installed The f...

Page 16: ...sed in the following ways VAPIX Application Programming Interface API For more information visit www axis com developer Windows Media Player supports simplex audio The following paths can be used Unicast via RTP axrtpu ip axis media media amp Unicast via RTSP axrtsp ip axis media media amp Unicast via RTSP tunneled via HTTP axrtsphttp ip axis media media amp Multicast axrtpm ip axis media media am...

Page 17: ...ge Administrators have unrestricted access to all settings Operators have access to all settings except System Options See also the online help Basic Setup Basic Setup provides shortcuts to the settings that should be made before using the Axis product 1 Users See page 42 2 TCP IP See page 45 3 Date Time See page 44 4 Video Stream See page 18 5 Audio Settings See page 22 The Basic Setup menu can b...

Page 18: ...ask See page 22 Audio settings See page 22 Audio clips See page 23 Video Stream You can define the following video stream settings from Video Audio Video Stream Image See page 19 Audio See page 22 H 264 See page 19 MJPEG See page 19 Pixel Counter The pixel counter shows the number of pixels in an area of the image The pixel counter is useful in situations where there is a requirement that the imag...

Page 19: ...rames such as I frames and P frames An I frame is a complete image whereas P frames only contain the differences from previous frames The GOV length is the number of frames between two consecutive I frames Increasing the GOV length may save considerably on bandwidth requirements in some cases but may also have an adverse affect on image quality The bit rate can be set as Variable Bit Rate VBR or C...

Page 20: ...ny black border surrounding the image High values both negative and positive can put the image out of sync De interlacing is used to improve video stream image quality from analog devices Select any of the following options from the De interlacing drop down list Select None if de interlacing is not necessary Blending for improved image quality that is not as processor intensive Adaptive Interpolat...

Page 21: ...m movements To set up a dynamic mask which will always mask the specified part of monitored area see Privacy Mask on page 22 To use an overlay image the image must first be uploaded to the Axis product 1 Go to Video Audio Overlay Image 2 Click Browse and browse to the file 3 Click Upload 4 Select the image to use from the Use overlay image list 5 Click Save To display the overlay image 1 Go to Vid...

Page 22: ...ou can add a new mask re size the mask with the mouse choose a color for the mask and give the mask a name For more information see the online help Important Adding many privacy masks may affect the product s performance Audio Settings The audio functionality for each video stream is enabled under Video Audio Video Stream Audio Audio Modes The Axis product supports the following audio modes Full d...

Page 23: ...tion to select digital audio encoding format AAC requires a license for both encoding and decoding AAC is the least complicated and most widely used codec If achieving the best possible audio quality is a priority AAC is the recommended codec to use An AAC license is included in the Axis product G711 is an unlicensed standard codec that is useful when integrating audio into a VoIP system G726 is a...

Page 24: ...play audio clips when an event occurs an action rule must be set up For more information see Events on page 36 Note Audio clips cannot be used if the product s audio functionality is enabled The audio functionality is enabled on the Audio tab under Video Audio Video Stream 24 ...

Page 25: ...s See page 26 Action Buttons These are the buttons described in Controls on the Live View Page on page 11 User Defined Links See page 26 Output Buttons See page 26 Default Viewer for Browsers From Live View Config Default Viewer select the default method for viewing video images in your browser The product attempts to show the video images in the selected video format and viewer If this is not pos...

Page 26: ...d copies Further decoder licenses can be purchased from your Axis reseller Select Show crosshair in PTZ joystick mode to enable a cross that will indicate the center of the image in PTZ joystick mode Select Use PTZ joystick mode as default to enable joystick mode The mode can be changed temporarily from the PTZ control panel Select Enable recording button to enable recording from the Live View pag...

Page 27: ...The pulse time can be set from 1 100 second to 60 seconds Active Inactive displays two buttons one or each action To configure the active and inactive states go to System Options Ports Devices I O Ports and set the port s Normal state For more information about I O ports see I O Ports on page 49 27 ...

Page 28: ...position iris and focus settings are saved as a preset position The Home position is readily accessible by clicking the Home button on the Live View page and in the Preset Positions setup window To set a customized home position select Use current position as Home when adding a preset position The user defined home position will have H added for example Entrance H The default Home position called ...

Page 29: ... the driver installed Options that can be configured include Driver Specific Settings from Video Source Mechanical Limits for Moving Video Source Light Control Video Source Extended Driver Specific Settings for Video Source For download and installation information about PTZ drivers for your Axis product please visit www axis com techsup Controls Panel Shortcut Command Buttons can be configured to...

Page 30: ... viewer exclusive control for a limited period of time Other users will be placed in queue A user who belongs to a group see Users on page 42 with a higher PTZ priority can go before other users in the queue and take control of the product The order of priority is as follows 1 Administrator An administrator takes over PTZ control regardless of who is first in queue The administrator will be remove...

Page 31: ...send an email select Send Notification and select a Recipient from the list of defined recipients Note The While the rule is active option under Duration cannot be used with camera tampering since camera tampering does not have a duration and once it has been triggered it will not automatically return to its untriggered state For more information on actions rules see Events on page 36 Motion Detec...

Page 32: ...ize History and Sensitivity profile sliders see Motion Detection Parameters for details Any detected motion within an active window is indicated by red peaks in the Activity window 5 Click Save To exclude parts of the include window select the Configure Excluded Windows and position the exclude window within the include window To delete an include or exclude window select the window in the list of...

Page 33: ...an area where moving objects are not expected select a high history level This will cause motion detection to trigger as long as the object is present in the window To only detect flashing light select a low sensitivity In other cases high sensitivity is recommended Audio Detection The Axis product can be configured to generate an alarm when audio rises above or falls below the threshold value The...

Page 34: ...tion provided by the application vendor 4 Start the application Go to page Applications select the application in the list of installed applications and click Start 5 Configure the application For instructions see the documentation provided by the application vendor Note Applications can be uploaded by product administrators Applications and licenses can be installed on multiple products at the sa...

Page 35: ...04 Video Encoder Applications If the Axis product is reset to factory default installed applications and their settings are removed For information about factory default see Reset to Factory Default Settings 35 ...

Page 36: ...alidate actions during product installation and configuration Virtual Inputs can be used by a VMS Video Management System to trigger actions Virtual inputs can for example be connected to buttons in the VMS user interface PTZ Error Trigger the rule if the PTZ functionality is not working correctly This can for example be used to send maintenance notifications Moving Trigger the rule when the camer...

Page 37: ...ification If multiple conditions are defined all of them must be met to trigger the action The following example describes how to set up an action rule to record video to a network share if there is movement in the camera s field of view Set up motion detection and add a network share 1 Go to Detectors Motion Detection and configure a motion detection window See page 32 2 Go to System Options Stor...

Page 38: ...ip TCP Send Notification 1 Some email providers have security filters that prevent users from receiving or viewing large amount of attachments from receiving scheduled emails and similar Check the email provider s security policy to avoid delivery problems and locked email accounts 2 A network share can also be used as a storage device for recorded video Go System Options Storage to configure a ne...

Page 39: ...ncrypted connection The server certificate can be validated using the certificates available in the Axis product For information on how to upload certificates see Certificates on page 43 Schedules Schedules can be used as action rule triggers or as additional conditions for example to record video if motion is detected outside office hours Use one of the predefined schedules or create a new schedu...

Page 40: ...d with the date and time they were downloaded that is not the date the recordings were made Note To play recordings in Windows Media Player AXIS Matroska File Splitter must be installed AXIS Matroska File Splitter can be downloaded from www axis com techsup software For detailed recording and video information select a recording and click Properties To remove a recording select the recording and c...

Page 41: ... the product to factory default settings will erase any uploaded language file and reset the product language to English Clicking the Restore button on the Maintenance page will not affect the language A firmware upgrade will not affect the language used However if you have uploaded a new language to the product and later upgrade the firmware it may happen that the translation no longer matches th...

Page 42: ...rface Forum is a global interface standard that makes it easier for end users integrators consultants and manufacturers to take advantage of the possibilities offered by network video technology ONVIF enables interoperablity between different vendor products increased flexibility reduced cost and future proof systems By creating a user you automatically enable ONVIF communication Use the user name...

Page 43: ...m Options Security Certificates See Certificates on page 43 Many CA certificates are preinstalled To allow the product to access a network protected by IEEE 802 1X 1 Go to System Options Security IEEE 802 1X 2 Select a CA Certificate and a Client Certificate from the lists of installed certificates 3 Under Settings select the EAPOL version and provide the EAP identity associated with the client ce...

Page 44: ...selecting this option will disable audio globally in the Axis product for configured events and profiles with audio as well Date Time The Axis product s date and time settings are configured under System Options Date Time Current Server Time displays the current date and time 24h clock The time can be displayed in 12h clock in the text overlay see below To change the date and time settings select ...

Page 45: ...bled by default but is automatically disabled two minutes after the product is started or as soon as an IP address is assigned To re assign IP address using ARP Ping the product must be restarted to enable ARP Ping for an additional two minutes To disable the service go to System Options Network TCP IP Basic and clear the option Enable ARP Ping setting of IP address Pinging the product is still po...

Page 46: ...configured under System Options Network TCP IP Advanced Select Obtain NTP server address via DHCP to use the NTP settings provided by the DHCP server To make manual settings select Use the following NTP server address and enter the host name or IP address of the NTP server Host Name Configuration The Axis product can be accessed using a host name instead of an IP address The host name is usually t...

Page 47: ... your network If more than one router is found the default router is selected Alternative HTTP port Select this option to manually define an external HTTP port Enter the port number in the field If no port is entered here a port number is automatically selected when NAT traversal is enabled Note An alternative HTTP port can be used or be active even if NAT traversal is disabled This is useful if y...

Page 48: ...read write access to all supported SNMP devices The default password for the Read community is public and the default password for the Write community is write Note If HTTPS is enabled SNMP v1 and SNMP v2c should be disabled Traps for SNMP v1 v2 are used by the Axis product to send messages to a management system on important events and status changes Check Enable traps and enter the IP address wh...

Page 49: ...folders cannot be used 5 If required select The share requires login and enter the user name and password 6 Click Connect To clear all recordings and data from the Axis product s folder on the designated share click Clear under Storage Tools To avoid filling the share it is recommended to remove recordings continuously Under Recording Settings select Remove recordings older than and select the num...

Page 50: ...system time the IEEE 802 1X settings uploaded applications are kept but must be restarted Click Default to reset all settings including the IP address to the factory default values This button should be used with caution The Axis product can also be reset to factory default using the control button see Reset to Factory Default Settings on page 52 To identify the product or test the Status LED clic...

Page 51: ...formation The report takes several minutes to generate The log levels for the System Log and the Access Log are set under System Options Support Logs Reports Configuration The Access Log can be configured to list all connections to the product select Critical Warnings Info Advanced Scripting Scripting allows experienced users to customize and use their own scripts NOTICE NOTICE NOTICE Improper use...

Page 52: ...roduct 2 Press and hold the control button and reconnect power See Hardware Overview on page 6 3 Keep the control button pressed for about 15 30 seconds until the status LED indicator flashes amber 4 Release the control button The process is complete when the status LED indicator turns green The product has been reset to the factory default settings If no DHCP server is available on the network th...

Page 53: ...le free of charge from Axis website at www axis com techsup 2 Go to Setup System Options Maintenance in the product s web pages 3 Under Upgrade Server click Browse and locate the file on your computer Click Upgrade After starting the upgrade process always wait at least 5 10 minutes before restarting the product even if you suspect the upgrade has failed AXIS Camera Management can be used for mult...

Page 54: ...address intended for the product and the IP address of the computer used to access the product are located on different subnets you will not be able to set the IP address Contact your network administrator to obtain an IP address The IP address is being used by another device Disconnect the Axis product from the network Run the Ping command in a Command DOS window type ping and the IP address of t...

Page 55: ...IS Media Control Internet Explorer only To enable the updating of video images in Internet Explorer set the browser to allow ActiveX controls Also make sure that AXIS Media Control is installed on your computer No H 264 displayed in the client Check that the relevant H 264 connection methods and correct interface are enabled in the AMC Control Panel streaming tab See AXIS Media Control AMC on page...

Page 56: ...n the computer Ensure that mute is not selected and that the volume settings are correct Check that Enable audio support is selected under Setup System Options Security Audio Support Check that the correct Audio Input source is selected under Setup Video Audio Audio Settings Poor audio quality Stuttering Reduce the number of listeners and viewers Decrease image resolution and compression Unsynchro...

Page 57: ...ightness contrast Rotation 90 180 270 Aspect ratio correction Mirroring of images Text and image overlay Privacy mask Enhanced deinterlace filter Audio streaming Two way half duplex available on channel 1 Audio compression AAC LC 8 16 kHz G 711 PCM 8 kHz G 726 ADPCM 8 kHz Configurable bit rate Audio Audio input output External microphone input or line input Line output Available on channel 1 Secur...

Page 58: ...emory 4x ARTPEC 3 4x 128 MB RAM 6x 128 MB Flash Power 8 20 V DC max 7 2 W Connectors 4 analog composite video BNC input NTSC PAL auto sensing RJ 45 10BASE T 100BASE TX DC terminal block power in 8 20 V DC max 7 2 W or power out 12 V DC max 5 W I O terminal block for four configurable inputs outputs channel 3 5 mm mic line in 3 5 mm line out on channel 1 RS 485 RS 422 on all channels Edge storage S...

Page 59: ...ower out 3 3 V DC Max load 250 mA Digital input Connect to pin 1 to activate or leave floating unconnected to deactivate 0 to max 40 V DC Configurable Input or Output 3 4 Digital output Connected to pin 1 when activated floating unconnected when deactivated If used with an inductive load e g a relay a diode must be connected in parallel with the load for protection against voltage transients 0 to ...

Page 60: ...Two wire RS422 simplex Four wire RS422 full duplex point to point communication RX TX TX 1 2 3 4 Function Pin Notes RS485 RS422 RX TX A 1 RS485 RS422 RX TX B 2 RX For full duplex RS485 RS422 RX TX For half duplex RS485 RS485 RS422 TX A 3 RS485 RS422 TX B 4 TX For full duplex RS485 RS422 Performance Considerations When settings up your system it is important to consider how various settings and sit...

Page 61: ...n by different clients Effect on frame rate and bandwidth Accessing Motion JPEG and H 264 video streams simultaneously Frame rate and bandwidth affected Heavy usage of event settings affect the product s CPU load Frame rate affected Heavy network utilization due to poor infrastructure Bandwidth affected Viewing on poorly performing client computers lowers perceived performance Frame rate affected ...

Page 62: ...User Manual Ver M1 4 AXIS Q7404 Video Encoder Date November 2013 Axis Communications AB 2013 Part No 54416 ...

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