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AXIS Q6045 PTZ Dome Network Camera

Table of Contents

Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Reset to Factory Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Multi-Connector Cable (sold separately)

. . . . . . . . . . . . . . . . . . . . . . . .

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Checking the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Upgrading the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Symptoms, Possible Causes and Remedial Actions . . . . . . . . . . . . . . . . . . . . .

Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Performance Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Summary of Contents for Q6045

Page 1: ...USER MANUAL AXIS Q6045 PTZ Dome Network Camera ...

Page 2: ...e trademarks or registered trademarks of SD 3C LLC in the United States other countries or both Also miniSD microSD miniSDHC microSDHC microSDXC are all trademarks or registered trademarks of SD 3C LLC in the United States other countries or both Regulatory Information Europe This product complies with the applicable CE marking directives and harmonized standards Electromagnetic Compatibility EMC ...

Page 3: ...a This product complies with the requirements of the legislative act Administration on the Control of Pollution Caused by Electronic Information Products ACPEIP Contact Information Axis Communications AB Emdalavägen 14 223 69 Lund Sweden Tel 46 46 272 18 00 Fax 46 46 13 61 30 www axis com Support Should you require any technical assistance please contact your Axis reseller If your questions cannot...

Page 4: ...les 19 Camera Settings 20 Overlay 21 Privacy Mask 22 Audio Settings 23 Audio Clips 24 Live View Config 25 PTZ Pan Tilt Zoom 28 Preset Positions 28 Gatekeeper 29 Autotracking 29 Guard Tour 30 OSDI Zones 31 Advanced 31 Control Queue 32 Detectors 33 Shock Detection 33 Motion Detection 33 Object Removed 34 Enter Exit Detector 35 Fence Detector 35 Object Counter 35 Audio Detection 35 Applications 37 Ap...

Page 5: ...rt 56 Advanced 56 Reset to Factory Default Settings 57 Multi Connector Cable sold separately 58 Troubleshooting 60 Checking the Firmware 60 Upgrading the Firmware 60 Symptoms Possible Causes and Remedial Actions 61 Technical Specifications 65 Performance Considerations 67 5 ...

Page 6: ...N Serial number S N 2 Network connector PoE 3 Multi connector 4 SD card slot 5 Status LED indicator 6 Control button 7 Power button Connectors and Buttons For technical specifications see page 65 Network Connector RJ45 Ethernet connector Supports Power over Ethernet Plus PoE Use the supplied midspan 6 ...

Page 7: ...event corruption of recordings the SD card should be unmounted before removal To unmount go to Setup System Options Storage SD Card and click Unmount Control Button The control button is used for Resetting the product to factory default settings See page 57 Connecting to an AXIS Video Hosting System service See page 50 To connect press and hold the button for about 1 second until the Status LED fl...

Page 8: ... Unlit No camera connected Green Steady when camera connected normal operation Green flashing Slow flash when overcurrent or short circuit condition on the port Port Green flashing Fast flash when input voltage is out of range or other internal error AC Green Steady when AC power input connected 8 ...

Page 9: ...or host name of the Axis product in the browser s Location Address field To access the product from a Macintosh computer Mac OS X click on the Bonjour tab and select the product from the drop down list If you do not know the IP address use AXIS IP Utility to locate the product on the network For information about how to discover and assign an IP address see the Installation and Management Software...

Page 10: ...word dialog which appears when the product is accessed for the first time To prevent network eavesdropping the root password can be set via an encrypted HTTPS connection which requires an HTTPS certificate HTTPS Hypertext Transfer Protocol over SSL is a protocol used to encrypt traffic between web browsers and servers The HTTPS certificate ensures encrypted exchange of information See HTTPS on pag...

Page 11: ...Trigger on page 11 Click Snapshot to save a snapshot of the video image Right click the video image to save it in JPEG format on your computer This button is primarily intended for use when the AXIS Media Control viewer toolbar is not available Enable this button from Live View Config Action Buttons The Audio clip drop down list allows you to play an audio clip from the Live View page Select the a...

Page 12: ...ophone connected to the client computer The buttons are only visible when audio is enabled Speaker button Click to turn the speakers on or off Microphone button Click to mute or unmute the microphone In Simplex speaker only mode the Microphone and Talk buttons must both be active to send audio to the Axis product Click either button to stop audio transmission Use the slider to control the volume o...

Page 13: ... autotracking directly from the Live View page See Autotracking on page 29 Pan and Tilt bars Use the arrows to pan and tilt the camera view or click on a position on the bar to steer the camera view to that position Zoom bar Use the arrows to zoom in and out or click on a position on the bar to zoom to that position Focus bar Use the arrows to focus the camera or click on a position on the bar to ...

Page 14: ...maximum of 20 simultaneous unicast connections Multicast RTP This method RTP over UDP should be used for live multicast video The video stream is always up to date even if some images are dropped Multicasting provides the most efficient usage of bandwidth when there are large numbers of clients viewing simultaneously A multicast cannot however pass a network router unless the router is configured ...

Page 15: ...the Axis product in the following ways Motion JPEG server push if supported by the client Firefox for example This option maintains an open HTTP connection to the browser and sends data as and when required for as long as required Still JPEG images in a browser Enter the path http ip axis cgi jpg image cgi Windows Media Player This requires AXIS Media Control and the H 264 decoder to be installed ...

Page 16: ...accessed in the following ways VAPIX Application Programming Interface API For more information visit www axis com developer Windows Media Player supports simplex audio The following paths can be used Unicast via RTP axrtpu ip axis media media amp Unicast via RTSP axrtsp ip axis media media amp Unicast via RTSP tunneled via HTTP axrtsphttp ip axis media media amp Multicast axrtpm ip axis media med...

Page 17: ...ew page Administrators have unrestricted access to all settings Operators have access to all settings except System Options See also the online help Basic Setup Basic Setup provides shortcuts to the settings that should be made before using the Axis product 1 Users See page 46 2 TCP IP See page 49 3 Date Time See page 48 4 Video Stream See page 18 5 Audio Settings See page 23 The Basic Setup menu ...

Page 18: ...acy mask See page 22 Audio settings See page 23 Audio clips See page 24 Video Stream You can define the following video stream settings from Video Audio Video Stream Image See page 19 Audio See page 23 H 264 See page 19 MJPEG See page 19 Pixel Counter The pixel counter shows the number of pixels in an area of the image The pixel counter is useful in situations where there is a requirement that the...

Page 19: ...on bandwidth requirements in some cases but may also have an adverse affect on image quality The Axis product supports two H 264 profiles The Main profile provides higher compression than the Baseline profile with the same video quality but requires more processing power to decode The bit rate can be set as Variable Bit Rate VBR or Constant Bit Rate CBR VBR adjusts the bit rate according to the im...

Page 20: ...lp Wide Dynamic Range Wide dynamic range can improve the exposure when there is a considerable contrast between light and dark areas in the image Enable WDR in intense backlight conditions The different WDR settings adjust for various amounts of contrast in the image Use a higher WDR number for a higher contrast Disable WDR in low light conditions for optimal exposure Exposure Settings Exposure co...

Page 21: ... during a pan tilt or zoom operation Once the camera reaches its new position the view from that position is shown Presets freezes the image only when the camera moves between preset positions Overlay Overlays are used to provide extra information for example for forensic video analysis or during product installation and configuration Overlays are superimposed over the video stream An overlay text...

Page 22: ... rule Start by enabling overlay text in the video stream 1 Go to Video Audio Video Stream and select the Image tab 2 Under Overlay Settings select Include text 3 Enter the modifier D and optionally additional text which will be displayed also when the action rule is not active Create the action rule 1 Go to Events Action Rules 2 Click Add to create a new rule 3 Select a Trigger and optionally a Sc...

Page 23: ...e direction at a time To transmit audio using the Live View page use the Talk and Listen buttons see AMC Audio Controls on page 12 Simplex speaker only Audio is transmitted from a client to the Axis product and can be played by a speaker connected to the product To transmit audio using the Live View page the Talk and Microphone buttons must both be active see AMC Audio Controls on page 12 Simplex ...

Page 24: ...nnector a built in amplifier is required for this The output can be connected to another amplifier with speakers A stereo connector must be used for the audio out Configure the audio output settings under Video Audio Audio Settings Note A multi connector cable available from Axis Multi Connector Cable sold separately is required when connecting external audio equipment to the Axis product Output g...

Page 25: ...ttings See page 26 Action Buttons These are the buttons described in Controls on the Live View Page on page 11 User Defined Links See page 26 Output Buttons See page 26 Default Viewer for Browsers From Live View Config Default Viewer select the default method for viewing video images in your browser The product attempts to show the video images in the selected video format and viewer If this is no...

Page 26: ...er licenses can be purchased from your Axis reseller Select Show crosshair in PTZ joystick mode to enable a cross that will indicate the center of the image in PTZ joystick mode Select Use PTZ joystick mode as default to enable joystick mode The mode can be changed temporarily from the PTZ control panel Select Enable recording button to enable recording from the Live View page This button is avail...

Page 27: ...conds Active Inactive displays two buttons one or each action To configure the active and inactive states go to System Options Ports Devices I O Ports and set the port s Normal state For more information about I O ports see I O Ports on page 55 Note A multi connector cable available from Axis is required when connecting external I O devices to the Axis product See Multi Connector Cable sold separa...

Page 28: ...elect Use current position as Home when adding a preset position The user defined home position will have H added for example Entrance H The default Home position called Home will still be available The product can be configured to return to the Home position when the PTZ functionality has been inactive for a specified length of time Enter the length of time in the Return to home when inactive fie...

Page 29: ...ard tour are enabled simultaneously In the PTZ Control Queue guard tour has lower priority than autotracking so autotracking will not be abandoned to start a guard tour Configuration Start Stop Autotracking Click Start to enable autotracking To disable autotracking click Stop Settings The Movement trigger sensitivity level can be set to Low Medium or High Medium is usually a good choice depending ...

Page 30: ...K 3 Enter a descriptive name 4 Specify the pause length between runs 5 Select an available preset position and click Apply 6 Specify the Move Speed 7 Specify the View Time in seconds or minutes 8 Specify the View Order or select the Random view order option 9 Click Save To modify or remove guard tours go to PTZ Guard Tour select the guard tour in the Guard Tour List and click Modify Remove For mor...

Page 31: ... zone should be located and click Get Give the zone a descriptive name and click OK To include the name of the OSDI zone in the overlay text go to Video Audio Video Stream Overlay Settings Check the Include text box and enter the modifier L in the field For more information about modifiers see File Naming Date Time Formats in the online help Advanced Limits Define the pan tilt zoom and focus limit...

Page 32: ...ee Users on page 46 with a higher PTZ priority can go before other users in the queue and take control of the product The order of priority is as follows 1 Administrator An administrator takes over PTZ control regardless of who is first in queue The administrator will be removed from the queue 60 seconds after the last PTZ control command 2 Event The Axis product can be configured to go to a prese...

Page 33: ...ol the number of motion detection alarms the parameters Object Size History and Sensitivity can be adjusted See Motion Detection Parameters on page 34 Once motion detection windows are configured the Axis product can be configured to perform actions when motion is detected Possible actions include uploading images and start recording For more information see Setting Up an Action Rule on page 40 No...

Page 34: ... motion detection An object that appears in the window triggers motion detection only for a very short time before it is considered as non moving Only very bright objects on a dark background trigger motion detection Recommended values 5 15 60 90 75 95 Default values 15 90 90 Note To trigger on small objects or movements use several small motion detection windows rather than one large window and s...

Page 35: ...f the objects that should be detected Sensitivity Use this slidebar to define how sensitive the detection should be Drawing Opacity Use this slidebar to define how transparent the area of interest shape should be Note that this change will not be saved See the online help for more information Object Counter Object Counter is used to count objects that move across a virtual line Object Counter prov...

Page 36: ...onnector cable available from Axis is required when connecting external audio equipment to the Axis product See Multi Connector Cable sold separately on page 58 Detected audio is indicated by colored peaks in the Activity indicator An event is triggered when detected audio rises above or falls below the threshold value which is represented by the bar 36 ...

Page 37: ...mentation provided by the application vendor 4 Start the application Go to page Applications select the application in the list of installed applications and click Start 5 Configure the application For instructions see the documentation provided by the application vendor Note Applications can be uploaded by product administrators Applications and licenses can be installed on multiple products at t...

Page 38: ...Z Dome Network Camera Applications If the Axis product is reset to factory default installed applications and their settings are removed For information about factory default see Reset to Factory Default Settings 38 ...

Page 39: ...ection is lost or restored This can for example be used to start recording to the SD card Temperature trigger the rule if the temperature falls outside or inside the operating range of the product This can for example be used to send maintenance notifications Input Signal Digital Input Port trigger the rule when an I O port receives a signal from a connected device see I O Ports on page 55 Manual ...

Page 40: ...periodically see Recurrences on page 43 This can for example be used to upload an image every 5 minutes Use Schedule trigger the rule according to the selected schedule see Schedules on page 43 Available actions include Day Night Vision Mode set day mode IR cut filter on or night mode IR cut filter off Output Port activate an I O port to control an external device Overlay Text display an overlay t...

Page 41: ...st time can be set Enter the time in hours minutes and seconds during which the trigger should be ignored before the action rule can be activated again The recording Duration of some actions can be set to include time immediately before and after the event Select Pre trigger time and or Post trigger time and enter the number of seconds When While the rule is active is enabled and the action is tri...

Page 42: ...ort and authentication used by for example a corporate email server Note Some email providers have security filters that prevent users from receiving or viewing large amount of attachments from receiving scheduled emails and similar Check the email provider s security policy to avoid delivery problems and locked email accounts To set up an email recipient using one of the listed providers 1 Go to ...

Page 43: ... OK To use the schedule in an Action Rule select the schedule from the Schedule drop down list in the Action Rule Setup page Recurrences Recurrences are used to trigger Action Rules repeatedly for example every 5 minutes or every hour To set up a recurrence 1 Go to Events Recurrences and click Add 2 Enter a descriptive name and recurrence pattern 3 Click OK To use the recurrence in an Action Rule ...

Page 44: ...tamped with the date and time they were downloaded that is not the date the recordings were made Note To play recordings in Windows Media Player AXIS Matroska File Splitter must be installed AXIS Matroska File Splitter can be downloaded from www axis com techsup software For detailed recording and video information select a recording and click Properties To remove a recording select the recording ...

Page 45: ...tting the product to factory default settings will erase any uploaded language file and reset the product language to English Clicking the Restore button on the Maintenance page will not affect the language A firmware upgrade will not affect the language used However if you have uploaded a new language to the product and later upgrade the firmware it may happen that the translation no longer match...

Page 46: ... Interface Forum is a global interface standard that makes it easier for end users integrators consultants and manufacturers to take advantage of the possibilities offered by network video technology ONVIF enables interoperablity between different vendor products increased flexibility reduced cost and future proof systems By creating a user you automatically enable ONVIF communication Use the user...

Page 47: ...System Options Security Certificates See Certificates on page 47 Many CA certificates are preinstalled To allow the product to access a network protected by IEEE 802 1X 1 Go to System Options Security IEEE 802 1X 2 Select a CA Certificate and a Client Certificate from the lists of installed certificates 3 Under Settings select the EAPOL version and provide the EAP identity associated with the clie...

Page 48: ...cting this option will disable audio globally in the Axis product for configured events and profiles with audio as well Date Time The Axis product s date and time settings are configured under System Options Date Time Current Server Time displays the current date and time 24h clock The time can be displayed in 12h clock in the text overlay see below To change the date and time settings select the ...

Page 49: ...ess according to the configuration in the network router To enable IPv6 go to System Options Network TCP IP Basic Other settings for IPv6 should be configured in the network router ARP Ping The product s IP address can be assigned using ARP and Ping For instructions see Assign IP Address Using ARP Ping on page 49 The ARP Ping service is enabled by default but is automatically disabled two minutes ...

Page 50: ...n AVHS service over the Internet Once registered Always will be enabled and the Axis product stays connected to the AVHS service If the product is not registered within 24 hours from when the button is pressed the product will disconnect from the AVHS service Always The Axis product will constantly attempt to connect to the AVHS service over the Internet Once registered the product will stay conne...

Page 51: ...supplied IP address at the same time This function can be disabled under System Options Network TCP IP Advanced HTTP The HTTP port used by the Axis product can be changed under System Options Network TCP IP Advanced In addition to the default setting which is 80 any port in the range 1024 65535 can be used HTTPS The HTTPS port used by the Axis product can be changed under System Options Network TC...

Page 52: ... the product s ability to transfer images via FTP to other locations and servers RTSP The RTSP server running in the Axis product allows a connecting client to start an H 264 stream The RTSP port number can be changed under System Options Network TCP IP Advanced The default port is 554 Note H 264 video streams will not be available if the RTSP server is disabled SOCKS SOCKS is a networking proxy p...

Page 53: ... system on important events and status changes Check Enable traps and enter the IP address where the trap message should be sent and the Trap community that should receive the message The following traps are available Cold start Warm start Link up Authentication failed SNMP v3 provides encryption and secure passwords To use traps with SNMP v3 an SNMP v3 management application is required To use SN...

Page 54: ...ng formatting any previous data stored on the disk will be lost Mounting is done automatically when the card is inserted or when the product is started A manual mount is only required if the card has been unmounted and not ejected and re inserted To unmount the SD card 1 Go to System Options Storage and click SD Card 2 Click Unmount 3 The card can now be removed The SD card is managed on the Syste...

Page 55: ...nput or Output The ports can be given descriptive names and their Normal states can be configured as Open circuit or Grounded circuit Port Status The list on the System Options Ports Devices Port Status page shows the status of the product s input and output ports Note A multi connector cable available from Axis is required when connecting I O devices to the Axis product See Multi Connector Cable ...

Page 56: ...below Server Report Provides information about the product status in a pop up window The Access Log is automatically included in the Server Report Parameter List Shows the product s parameters and their current settings This may prove useful when troubleshooting or when contacting Axis Support Connection List Lists all clients that are currently accessing media streams Crash Report Generates an ar...

Page 57: ...reset all settings including the IP address to the factory default values Note The installation and management software tools are available on the CD supplied with the product and from the support pages on www axis com techsup To reset the product to the factory default settings 1 Press and hold the control button and the power button for about 15 30 seconds until the status LED indicator flashes ...

Page 58: ...alarms motion detection event triggering time lapse recording and alarm notifications In addition to ground and auxiliary power the I O terminal connector provides the interface to Digital output For connecting external devices such as relays and LEDs Connected devices can be activated by the VAPIX Application Programming Interface output buttons on the Live View page or by an Action Rule The outp...

Page 59: ...Z Dome Network Camera Multi Connector Cable sold separately 3 3 Vmax 250 mA 1 2 A B Connection diagram A I O configured as input B I O configured as output I O connector 1 2 3 4 5 6 DC power input AC power input 59 ...

Page 60: ...lable free of charge from Axis website at www axis com techsup 2 Go to Setup System Options Maintenance in the products web pages 3 Under Upgrade Server click Browse and locate the file on your computer Click Upgrade After starting the upgrade process always wait at least 5 10 minutes before restarting the product even if you suspect the upgrade has failed AXIS Camera Management can be used for mu...

Page 61: ... different subnet If the IP address intended for the product and the IP address of the computer used to access the product are located on different subnets you will not be able to set the IP address Contact your network administrator to obtain an IP address The IP address is being used by another device Disconnect the Axis product from the network Run the Ping command in a Command DOS window type ...

Page 62: ...th AXIS Media Control Internet Explorer only To enable the updating of video images in Internet Explorer set the browser to allow ActiveX controls Also make sure that AXIS Media Control is installed on your computer No H 264 displayed in the client Check that the relevant H 264 connection methods and correct interface are enabled in the AMC Control Panel streaming tab See AXIS Media Control AMC on...

Page 63: ... and that the volume settings are correct Check that Enable audio support is selected under Setup System Options Security Audio Support Check that the correct Audio Input source is selected under Setup Video Audio Audio Settings Poor audio quality Stuttering Reduce the number of listeners and viewers Decrease image resolution and compression Unsynchronized audio and video using H 264 Synchronize t...

Page 64: ...AXIS Q6045 PTZ Dome Network Camera Troubleshooting Condensation in dome Blurred image Activate fan and heater to remove possible moisture from dome 64 ...

Page 65: ...ompression H 264 MPEG 4 Part 10 AVC Motion JPEG Resolutions HDTV 1080p 1920x1080 to 320x180 Frame rate H 264 Up to 30 25 fps 60 50 Hz in HDTV 1080p Frame rate Motion JPEG Up to 30 25 fps 60 50 Hz in HDTV 1080p Video streaming Multiple individually configurable streams in H 264 and Motion JPEG Controllable frame rate and bandwidth VBR CBR H 264 Video Image settings Wide Dynamic Range WDR manual shu...

Page 66: ... Autotracking Error Moving Preset Reached Ready Storage Disruption Recording System System Ready Shock Detected Time Recurrence Use Schedule Event actions File upload FTP HTTP network share and email Notification email HTTP and TCP External output PTZ preset guard tour play audio clip video recording to edge storage autotracking day night mode Pre and post alarm video buffering Installation aid Pi...

Page 67: ...eo is recorded on a system server For more information and software applications from partners see www axis com products video software Optional accessories Multi connector cable AXIS T91A Mounting Accessories AXIS T8310 Video Surveillance Control Board AXIS T90A Illuminators Installation Display Multi user decoder license pack T81B22 DC 30W Midspan Performance Considerations When settings up your...

Page 68: ... Dome Network Camera Technical Specifications Heavy network utilization due to poor infrastructure Bandwidth affected Viewing on poorly performing client computers lowers perceived performance Frame rate affected 68 ...

Page 69: ...User Manual Ver M2 2 AXIS Q6045 PTZ Dome Network Camera Date December 2013 Axis Communications AB 2013 Part No 55238 ...

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