Axis Q6044-C User Manual Download

Page: 56 / 67

AXIS Q6044-C PTZ Dome Network Camera

System Options

Reset to Factory Default Settings

Important

Reset to factory default should be used with caution. A reset to factory default will reset all settings, including the IP
address, to the factory default values.

Note

The installation and management software tools are available on the CD supplied with the product and from the support
pages on

www.axis.com/techsup

To reset the product to the factory default settings:

1. Press and hold the control button and the power button for about 15–30 seconds until the status LED indicator flashes

amber. See

Hardware Overview, on page 6

2. Release the control button but continue to hold down the power button until the status LED indicator turns green.

3. Release the power button and assemble the product.

4. The process is now complete. The product has been reset to the factory default settings. If no DHCP server is available on

the network, the default IP address is

192.168.0.90

5. Using the installation and management software tools, assign an IP address, set the password and access the video stream.

It is also possible to reset parameters to factory default via the web interface. Go to

Setup > System Options > Maintenance

Summary of Contents for Q6044-C

Page 1: ...USER MANUAL AXIS Q6044 C PTZ Dome Network Camera ...

Page 2: ...countries or both Also miniSD microSD miniSDHC microSDHC microSDXC are all trademarks or registered trademarks of SD 3C LLC in the United States other countries or both Regulatory Information Europe This product complies with the applicable CE marking directives and harmonized standards Electromagnetic Compatibility EMC Directive 2004 108 EC See Electromagnetic Compatibility EMC on page 2 Low Volt...

Page 3: ...a This product complies with the requirements of the legislative act Administration on the Control of Pollution Caused by Electronic Information Products ACPEIP Contact Information Axis Communications AB Emdalavägen 14 223 69 Lund Sweden Tel 46 46 272 18 00 Fax 46 46 13 61 30 www axis com Support Should you require any technical assistance please contact your Axis reseller If your questions cannot...

Page 4: ...Up the Product 19 Basic Setup 19 Video 20 Video Stream 20 Stream Profiles 21 Camera Settings 22 Overlay 23 Privacy Mask 24 Live View Config 26 PTZ Pan Tilt Zoom 29 Preset Positions 29 Gatekeeper 30 Autotracking 30 Guard Tour 31 OSDI Zones 32 Advanced 32 Control Queue 33 Detectors 34 Shock Detection 34 Motion Detection 34 Applications 36 Application Licenses 36 Install Application 36 Application Co...

Page 5: ...ontents Multi Connector Cable 57 Troubleshooting 58 Checking the Firmware 58 Upgrading the Firmware 58 Symptoms Possible Causes and Remedial Actions 59 Technical Specifications 62 Media Converter Switch Connectors 64 Performance Considerations 65 5 ...

Page 6: ... Status LED indicator 8 Control button Important Dust and particle buildup could affect the performance of the cooling system To maintain the performance level the outer heat sink in the camera s cooling system may need occasional or regular cleaning See the product s Installation Guide for information on how to access and clean the outer heat sink Connectors and Buttons For technical specificatio...

Page 7: ...button is used for Resetting the product to factory default settings See page 56 Connecting to an AXIS Video Hosting System service See page 49 To connect press and hold the button for about 1 second until the Status LED flashes green Connecting to AXIS Internet Dynamic DNS Service See page 49 To connect press and hold the button for about 3 seconds Power Button Press and hold the power button to ...

Page 8: ...ng a shielded network cable STP or an optical fiber cable All cables connecting the product to the network shall be intended for their specific use Make sure that the network devices are installed in accordance with the manufacturer s instructions See Electromagnetic Compatibility EMC on page 2 for regulatory requirements Important The media converter switch does not support hotswapping Disconnect...

Page 9: ...relays and LEDs Connected devices can be activated by the VAPIX Application Programming Interface output buttons on the Live View page or by an Action Rule The output will show as active shown under System Options Port Devices Port Status if the alarm device is activated Digital input An alarm input for connecting devices that can toggle between an open and closed circuit for example PIRs door win...

Page 10: ... multicast packages moving between them so that the next media converter switch in line knows the destination of the packages In other words the VLAN tag serves as a VLAN identifier VLAN tagging should only be used when using multiple cameras and media converter switches because forwarding multicast packages with a VLAN tag only serves a purpose when the port is connected to another media converte...

Page 11: ...ing Motion JPEG Access from a Browser 1 Start a browser Internet Explorer Firefox Safari 2 Enter the IP address or host name of the Axis product in the browser s Location Address field To access the product from a Macintosh computer Mac OS X click on the Bonjour tab and select the product from the drop down list If you do not know the IP address use AXIS IP Utility to locate the product on the net...

Page 12: ...sword dialog which appears when the product is accessed for the first time To prevent network eavesdropping the root password can be set via an encrypted HTTPS connection which requires an HTTPS certificate HTTPS Hypertext Transfer Protocol over SSL is a protocol used to encrypt traffic between web browsers and servers The HTTPS certificate ensures encrypted exchange of information See HTTPS on pa...

Page 13: ...se when the AXIS Media Control viewer toolbar is not available Enable this button from Live View Config Action Buttons Enable or disable the Gatekeeper by selecting On or Off from the drop down list Read more about the Gatekeeper on page 30 Manual Trigger The Manual Trigger is used to trigger an action rule from the Live View page The manual trigger can for example be used to validate actions duri...

Page 14: ...and drag to draw a rectangle surrounding the area to be magnified To zoom out rotate the mouse wheel Click the Ctrl panel button to open the PTZ control panel which provides additional PTZ controls User defined buttons can also appear in the Control panel See Controls on page 33 Select a recorded tour and click to play a previously recorded tour and click to stop See Tour Recording on page 31 Sele...

Page 15: ...AXIS Q6044 C PTZ Dome Network Camera Accessing the Product The PTZ controls can be disabled under PTZ Advanced Controls see Controls on page 33 15 ...

Page 16: ...multaneous unicast connections Multicast RTP This method RTP over UDP should be used for live multicast video The video stream is always up to date even if some images are dropped Multicasting provides the most efficient usage of bandwidth when there are large numbers of clients viewing simultaneously A multicast cannot however pass a network router unless the router is configured to allow this It...

Page 17: ...Axis product in the following ways Motion JPEG server push if supported by the client Firefox for example This option maintains an open HTTP connection to the browser and sends data as and when required for as long as required Still JPEG images in a browser Enter the path http ip axis cgi jpg image cgi Windows Media Player This requires AXIS Media Control and the H 264 decoder to be installed The ...

Page 18: ...reams Note ip IP addess The Axis product supports QuickTime 6 5 1 and later QuickTime adds latency to the video stream It may be possible to use other players to view the H 264 stream using the paths above although Axis does not guarantee this 18 ...

Page 19: ...r of the Live View page Administrators have unrestricted access to all settings Operators have access to all settings except System Options See also the online help Basic Setup Basic Setup provides shortcuts to the settings that should be made before using the Axis product 1 Users See page 45 2 TCP IP See page 47 3 Date Time See page 47 4 Video Stream See page 20 The Basic Setup menu can be disabl...

Page 20: ...unter shows the number of pixels in an area of the image The pixel counter is useful in situations where there is a requirement that the image is a certain size for example in face recognition The pixel counter can be accessed from Video Video Stream Under Preview click Open and select the Show pixel counter option to enable the rectangle in the image Use the mouse to move and resize the rectangle...

Page 21: ...iable Bit Rate VBR or Constant Bit Rate CBR VBR adjusts the bit rate according to the image complexity using up more bandwidth for increased activity in the image and less for lower image activity CBR allows you to set a fixed Target bit rate that consumes a predictable amount of bandwidth As the bit rate would usually need to increase for increased image activity but in this case cannot frame rat...

Page 22: ...WDR number for a higher contrast Disable WDR in low light conditions for optimal exposure Exposure Settings Exposure control These settings is used to adapt to the amount of light used Automatic is the default setting and it can be used in most situations The shutter speed is automatically set to produce optimum image quality Use Manual if you have special requirements for the exposure setting and...

Page 23: ...reeze on PTZ Select All movements to freeze the image while the camera is moving during a pan tilt or zoom operation Once the camera reaches its new position the view from that position is shown Presets freezes the image only when the camera moves between preset positions Overlay Overlays are used to provide extra information for example for forensic video analysis or during product installation a...

Page 24: ...e Start by enabling overlay text in the video stream 1 Go to Video Video Stream and select the Image tab 2 Under Overlay Settings select Include text 3 Enter the modifier D and optionally additional text which will be displayed also when the action rule is not active Create the action rule 1 Go to Events Action Rules 2 Click Add to create a new rule 3 Select a Trigger and optionally a Schedule and...

Page 25: ...he angle and zoom of the lens the same place or object will be hidden To define at what magnification the mask should be displayed zoom to the desired level and click Set level You can add a new mask re size the mask with the mouse choose a color for the mask and give the mask a name For more information see the online help Important Adding many privacy masks may affect the product s performance 2...

Page 26: ...ge 26 Viewer Settings See page 27 Action Buttons These are the buttons described in Controls on the Live View Page on page 13 User Defined Links See page 27 Default Viewer for Browsers From Live View Config Default Viewer select the default method for viewing video images in your browser The product attempts to show the video images in the selected video format and viewer If this is not possible t...

Page 27: ...der licenses can be purchased from your Axis reseller Select Show crosshair in PTZ joystick mode to enable a cross that will indicate the center of the image in PTZ joystick mode Select Use PTZ joystick mode as default to enable joystick mode The mode can be changed temporarily from the PTZ control panel Select Enable recording button to enable recording from the Live View page This button is avai...

Page 28: ...utput for a defined period of time The pulse time can be set from 1 100 second to 60 seconds Active Inactive displays two buttons one or each action To configure the active and inactive states go to System Options Ports Devices I O Ports and set the port s Normal state For more information about I O ports see I O Ports on page 54 28 ...

Page 29: ...on select Use current position as Home when adding a preset position The user defined home position will have H added for example Entrance H The default Home position called Home will still be available The product can be configured to return to the Home position when the PTZ functionality has been inactive for a specified length of time Enter the length of time in the Return to home when inactive...

Page 30: ...uard tour are enabled simultaneously In the PTZ Control Queue guard tour has lower priority than autotracking so autotracking will not be abandoned to start a guard tour Configuration Start Stop Autotracking Click Start to enable autotracking To disable autotracking click Stop Settings The Movement trigger sensitivity level can be set to Low Medium or High Medium is usually a good choice depending...

Page 31: ...OK 3 Enter a descriptive name 4 Specify the pause length between runs 5 Select an available preset position and click Apply 6 Specify the Move Speed 7 Specify the View Time in seconds or minutes 8 Specify the View Order or select the Random view order option 9 Click Save To modify or remove guard tours go to PTZ Guard Tour select the guard tour in the Guard Tour List and click Modify Remove For mo...

Page 32: ...t of zone should be located and click Get Give the zone a descriptive name and click OK To include the name of the OSDI zone in the overlay text go to Video Video Stream Overlay Settings Check the Include text box and enter the modifier L in the field For more information about modifiers see File Naming Date Time Formats in the online help Advanced Limits Define the pan tilt zoom and focus limits ...

Page 33: ...see Users on page 45 with a higher PTZ priority can go before other users in the queue and take control of the product The order of priority is as follows 1 Administrator An administrator takes over PTZ control regardless of who is first in queue The administrator will be removed from the queue 60 seconds after the last PTZ control command 2 Event The Axis product can be configured to go to a pres...

Page 34: ...rol the number of motion detection alarms the parameters Object Size History and Sensitivity can be adjusted See Motion Detection Parameters on page 35 Once motion detection windows are configured the Axis product can be configured to perform actions when motion is detected Possible actions include uploading images and start recording For more information see Setting Up an Action Rule on page 39 N...

Page 35: ...ow triggers motion detection for a long time before it is considered as non moving Ordinary colored objects on ordinary backgrounds trigger motion detection Medium level 50 A large difference in luminance is required to trigger motion detection Low level 0 Even very small objects trigger motion detection An object that appears in the window triggers motion detection only for a very short time befo...

Page 36: ...umentation provided by the application vendor 4 Start the application Go to page Applications select the application in the list of installed applications and click Start 5 Configure the application For instructions see the documentation provided by the application vendor Note Applications can be uploaded by product administrators Applications and licenses can be installed on multiple products at ...

Page 37: ...TZ Dome Network Camera Applications If the Axis product is reset to factory default installed applications and their settings are removed For information about factory default see Reset to Factory Default Settings 37 ...

Page 38: ...tions Virtual inputs can for example be connected to buttons in the VMS user interface PTZ Autotracking trigger the rule when autotracking starts or stops see Autotracking on page 30 Error trigger the rule if the PTZ functionality is not working correctly This can for example be used to send maintenance notifications Moving trigger the rule when the camera view moves due to a PTZ operation This ca...

Page 39: ...pient Send Notifications send a notification message to a recipient Send Video Clip send a video clip to a recipient Setting Up an Action Rule An action rule defines the conditions that must be met for the product to perform an action for example record video or send an email notification If multiple conditions are defined all of them must be met to trigger the action The following example describ...

Page 40: ...ished Fallback actions are typically used to send email notifications on failed actions or to upload images to a secondary recipient Recipients Recipients receive media files and notification messages The following recipients are available Recipient Use with action Email1 Send Images Send Notification Send Video Clip FTP Send Images Send Video Clip HTTP Send Images Send Notification Send Video Cli...

Page 41: ... using for example a corporate email server follow the instructions above but select User defined as Provider Enter the email address to appear as sender in the From field Select Advanced settings and specify the SMTP server address port and authentication method Optionally select Use encryption to send emails over an encrypted connection The server certificate can be validated using the certifica...

Page 42: ...rence in an Action Rule first select Time from the Trigger drop down list in the Action Rule Setup page and then select the recurrence from the second drop down list To modify or remove recurrences select the recurrence in the Recurrences List and click Modify or Remove 42 ...

Page 43: ...stamped with the date and time they were downloaded that is not the date the recordings were made Note To play recordings in Windows Media Player AXIS Matroska File Splitter must be installed AXIS Matroska File Splitter can be downloaded from www axis com techsup software For detailed recording and video information select a recording and click Properties To remove a recording select the recording...

Page 44: ...etting the product to factory default settings will erase any uploaded language file and reset the product language to English Clicking the Restore button on the Maintenance page will not affect the language A firmware upgrade will not affect the language used However if you have uploaded a new language to the product and later upgrade the firmware it may happen that the translation no longer matc...

Page 45: ...o Interface Forum is a global interface standard that makes it easier for end users integrators consultants and manufacturers to take advantage of the possibilities offered by network video technology ONVIF enables interoperablity between different vendor products increased flexibility reduced cost and future proof systems By creating a user you automatically enable ONVIF communication Use the use...

Page 46: ... System Options Security Certificates See Certificates on page 46 Many CA certificates are preinstalled To allow the product to access a network protected by IEEE 802 1X 1 Go to System Options Security IEEE 802 1X 2 Select a CA Certificate and a Client Certificate from the lists of installed certificates 3 Under Settings select the EAPOL version and provide the EAP identity associated with the cli...

Page 47: ...s the current date and time 24h clock The time can be displayed in 12h clock in the text overlay see below To change the date and time settings select the preferred Time mode under New Server Time Synchronize with computer time sets date and time according to the computer s clock With this option date and time are set once and will not be updated automatically Synchronize with NTP Server obtains d...

Page 48: ...using ARP and Ping For instructions see Assign IP Address Using ARP Ping on page 48 The ARP Ping service is enabled by default but is automatically disabled two minutes after the product is started or as soon as an IP address is assigned To re assign IP address using ARP Ping the product must be restarted to enable ARP Ping for an additional two minutes To disable the service go to System Options ...

Page 49: ...he AVHS service over the Internet Once registered the product will stay connected to the service This option can be used when the product is already installed and it is not convenient to use the one click installation AXIS Internet Dynamic DNS Service AXIS Internet Dynamic DNS Service assigns a host name for easy access to the product For more information see www axiscam net To register the Axis p...

Page 50: ...the default setting which is 443 any port in the range 1024 65535 can be used To enable HTTPS go to System Options Security HTTPS For more information see HTTPS on page 45 NAT traversal port mapping for IPv4 A network router allows devices on a private network LAN to share a single connection to the Internet This is done by forwarding network traffic from the private network to the outside that is...

Page 51: ...nctionality is useful if the Axis product is located on a local network behind a firewall and notifications uploads alarms etc need to be sent to a destination outside the local network for example the Internet SOCKS is configured under System Options Network SOCKS For more information see the online help QoS Quality of Service QoS Quality of Service guarantees a certain level of a specified resou...

Page 52: ...ser password Note The initial password can only be set once If the password is lost the Axis product must be reset to factory default see Reset to Factory Default Settings on page 56 UPnPTM The Axis product includes support for UPnPTM UPnPTM is enabled by default and the product is automatically detected by operating systems and clients that support this protocol UPnPTM can be disabled under Syste...

Page 53: ... problem can be found and then try Repair This option is only available for SD cards with ext4 For SD cards with vFAT use a card reader or computer to troubleshoot the card To avoid filling the card it is recommended to remove recordings continuously Under Recording Settings select Remove recordings older than and select the number of days or weeks To stop writing to the card and protect recording...

Page 54: ...reset most settings to the factory default values The following settings are not affected the boot protocol DHCP or static the static IP address the default router the subnet mask the system time the IEEE 802 1X settings uploaded applications are kept but must be restarted Click Default to reset all settings including the IP address to the factory default values This button should be used with cau...

Page 55: ...list all connections to the product select Critical Warnings Info Advanced Scripting Scripting allows experienced users to customize and use their own scripts NOTICE NOTICE NOTICE Improper use may cause unexpected behavior and loss of contact with the Axis product Axis strongly recommends that you do not use this function unless you understand the consequences Axis Support does not provide assista...

Page 56: ...the power button for about 15 30 seconds until the status LED indicator flashes amber See Hardware Overview on page 6 2 Release the control button but continue to hold down the power button until the status LED indicator turns green 3 Release the power button and assemble the product 4 The process is now complete The product has been reset to the factory default settings If no DHCP server is avail...

Page 57: ...es Specifications 2 blue Digital input Connect to GND to activate or leave floating unconnected to deactivate 0 to 30 V DC Max load 100 mA Configurable Input or Output 7 yellow Digital output Internal connection to ground when activated floating unconnected when deactivated If used with an external relay a diode must be connected in parallel with the load for protection against voltage transients ...

Page 58: ...ilable free of charge from Axis website at www axis com techsup 2 Go to Setup System Options Maintenance in the products web pages 3 Under Upgrade Server click Browse and locate the file on your computer Click Upgrade After starting the upgrade process always wait at least 5 10 minutes before restarting the product even if you suspect the upgrade has failed AXIS Camera Management can be used for m...

Page 59: ...a different subnet If the IP address intended for the product and the IP address of the computer used to access the product are located on different subnets you will not be able to set the IP address Contact your network administrator to obtain an IP address The IP address is being used by another device Disconnect the Axis product from the network Run the Ping command in a Command DOS window type...

Page 60: ...ith AXIS Media Control Internet Explorer only To enable the updating of video images in Internet Explorer set the browser to allow ActiveX controls Also make sure that AXIS Media Control is installed on your computer No H 264 displayed in the client Check that the relevant H 264 connection methods and correct interface are enabled in the AMC Control Panel streaming tab See AXIS Media Control AMC o...

Page 61: ...changes in luminance in the image This means that if there are sudden changes in the lighting motion detection may trigger mistakenly Lower the sensitivity setting to avoid problems with luminance Storage and disk management problems Storage disruption A storage disruption alarm is sent if a storage device is unavailable removed full locked or if other read or write problems occur To identify the ...

Page 62: ...ions Frame rate Motion JPEG Up to 30 25 fps 60 50 Hz in all resolutions Video streaming Multiple individually configurable streams in H 264 and Motion JPEG Controllable frame rate and bandwidth VBR CBR H 264 Video Image settings Wide Dynamic Range WDR manual shutter time compression color brightness sharpness white balance exposure control exposure zones backlight compensation fine tuning of behav...

Page 63: ...Customizable HTML pages Windows 7 Windows Vista Windows XP Windows Server 2008 Windows Server 2003 DirectX 9c or higher For other operating systems and browsers see www axis com techsup System Integration Management and maintenance AXIS Camera Management tool on CD and web based configuration Configuration of backup and restore Firmware upgrades over HTTP or FTP firmware available on www axis com ...

Page 64: ... user license Video management software AXIS Camera Companion software included on CD Basic surveillance for small businesses where video is recorded to edge storage AXIS Camera Station sold separately Fully featured surveillance for medium sized installations where video is recorded on a system server For more information and software applications from partners see www axis com products video sof...

Page 65: ...ound DC output 2 Power out 12 V DC 50 mA Digital input 0 to 30 V DC Configurable I O 1 Input or Output 3 Digital output transistor open collector Max load 100 mA Max voltage 30 V DC Digital input 0 to 30 V DC Configurable I O 2 Input or Output 5 Digital output transistor open collector Max load 100 mA Max voltage 30 V DC I O terminal connector internal 2 pin terminal block Performance Consideratio...

Page 66: ...64 clients Bandwidth affected Simultaneous viewing of different streams resolution compression by different clients Effect on frame rate and bandwidth Accessing Motion JPEG and H 264 video streams simultaneously Frame rate and bandwidth affected Heavy usage of event settings affect the product s CPU load Frame rate affected Heavy network utilization due to poor infrastructure Bandwidth affected Vi...

Page 67: ...User Manual Ver M2 2 AXIS Q6044 C PTZ Dome Network Camera Date December 2013 Axis Communications AB 2013 Part No 55237 ...

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