10/7/21, 12:22 PM
AXIS Q1951-E Thermal Camera User manual
https://help.axis.com/axis-q1951-e
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The device is accessible locally but not externally
To access the device externally, we recommend using one of the following applications for
Windows :
For instructions and download, go to
.
Problems with streaming
Multicast H.264
only accessible
by local clients
Check if your router supports multicasting, or if the router settings
between the client and the device need to be configured. The TTL (Time
To Live) value may need to be increased.
No multicast
H.264 displayed
in the client
Check with your network administrator that the multicast addresses
used by the Axis device are valid for your network.
Check with your network administrator to see if there is a firewall
preventing viewing.
Poor rendering
of H.264 images
Ensure that your graphics card is using the latest driver. The latest
drivers can usually be downloaded from the manufacturer’s website.
Lower frame rate
than expected
Can't select
H.265 encoding
in live view
Web browsers do not support H.265 decoding. Use a video
management system or application supporting H.265 decoding.
®
AXIS Companion: free of charge, ideal for small systems with basic surveillance needs.
AXIS Camera Station: 30-day trial version free of charge, ideal for small to mid-size
systems.
See
.
Reduce the number of applications running on the client
computer.
Limit the number of simultaneous viewers.
Check with the network administrator that there is enough
bandwidth available.
Lower the image resolution.
The maximum frames per second is dependent on the utility
frequency (60/50 Hz) of the Axis device.
AXIS Q1951-E Thermal Camera
