Axis P3364-VE User Manual Download Page 5

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AXIS P3364-VE Network Camera

Table of Contents

Ports & Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Reset to Factory Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Check the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Upgrade the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Emergency Recovery Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Symptoms, Possible Causes and Remedial Actions . . . . . . . . . . . . . . . . . . . . .

Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Performance Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Summary of Contents for P3364-VE

Page 1: ...AXIS P3364 VE Network Camera User Manual ...

Page 2: ...ountries or both Also miniSD microSD miniSDHC microSDHC microSDXC are all trademarks or registered trademarks of SD 3C LLC in the United States other countries or both Regulatory Information Europe This product complies with the applicable CE marking directives and harmonized standards Electromagnetic Compatibility EMC Directive 2014 30 EU See Electromagnetic Compatibility EMC on page 2 Low Voltag...

Page 3: ...ropean Union member states To prevent potential harm to human health and the environment the product must be disposed of in an approved and environmentally safe recycling process For information about your nearest designated collection point contact your local authority responsible for waste disposal Businesses should contact the product supplier for information about how to dispose of this produc...

Page 4: ...22 Privacy Mask 24 Set focus and zoom 24 Set Up Audio 25 Audio Clips 26 Configure the Live View Page 27 PTZ Pan Tilt Zoom 29 Preset Positions 29 Guard Tour 29 Advanced 30 Detectors 31 Camera Tampering 31 Audio Detection 31 Applications 32 Application Licenses 32 Upload Application 32 Application Considerations 32 AXIS Video Motion Detection 34 Considerations 34 Start and Stop the Application 34 Co...

Page 5: ... Support 59 Advanced 60 Reset to Factory Default Settings 61 Troubleshooting 62 Check the Firmware 62 Upgrade the Firmware 62 Emergency Recovery Procedure 62 Symptoms Possible Causes and Remedial Actions 63 Technical Specifications 66 Connectors 68 Performance Considerations 69 5 ...

Page 6: ...cators network status power 4 Audio in 5 I O connector 6 Control button 7 Fan connector 8 SD card slot 9 Mounting bracket 10 Unit casing 11 Spring 12 Camera heater 13 Dome cover 14 Weather shield 15 Bottom holes 16 Side holes 17 Network cable Connectors and Buttons For technical specifications see page 66 6 ...

Page 7: ... When a signal is received the state changes and the input becomes active shown under System Options Ports Devices Audio Connector The Axis product has the following audio connectors Audio in pink 3 5 mm input for a mono microphone or a line in mono signal Audio out green 3 5 mm output for audio line level that can be connected to a public address PA system or an active speaker with a built in amp...

Page 8: ...ash for identifying the unit Go to Setup System Options Maintenance Status LED Indication Green Steady green for normal operation Amber Steady during startup Flashes when restoring settings Red Flashes red for firmware upgrade failure Network LED Indication Green Steady for connection to a 100 Mbit s network Flashes for network activity Amber Steady for connection to a 10 Mbit s network Flashes fo...

Page 9: ... how to discover and assign an IP address see the document Assign an IP Address and Access the Video Stream on Axis Support web at www axis com techsup Note To show Bonjour as a browser bookmark go to Safari Preferences 3 Enter your user name and password If this is the first time the product is accessed the root password must first be configured For instructions see Set the Root Password on page ...

Page 10: ...rst time the Axis product is accessed and can only be changed from Plain Config see page 61 or by resetting the product to factory default Select the power line frequency 50 Hz or 60 Hz used at the location of the Axis product Selecting the wrong frequency may cause image flicker if the product is used in fluorescent light environments When using 50 Hz the maximum frame rate is limited to 25 fps N...

Page 11: ...ld be activated The product s heater is controlled by the ambient temperature and is turned on and off automatically If required the heater can be activated manually by clicking the Heater button To show the button go to Setup Live View Config Under Action Buttons select Show heater button and specify the number of minutes the heater should be activated Manual Trigger The Manual Trigger is used to...

Page 12: ...nd the microphone Half duplex mode The Talk Listen button is used to switch between sending and receiving audio The button can be configured from the Audio tab in the AMC Control panel Push To Talk mode Click and hold the button to talk send Release the button to listen Toggle mode Click once to switch between talking and listening Simplex speaker only mode To send audio the Talk and Microphone bu...

Page 13: ...AXIS P3364 VE Network Camera Access the Product The PTZ controls can be disabled under PTZ Advanced Controls see Controls on page 30 13 ...

Page 14: ...ere is no video traffic on the network until a client connects and requests the stream Note that there are a maximum of 20 simultaneous unicast connections Multicast RTP This method RTP over UDP should be used for live multicast video The video stream is always up to date even if some frames are dropped Multicasting provides the most efficient usage of bandwidth when there are large numbers of cli...

Page 15: ...aintains an open HTTP connection to the browser and sends data as and when required for as long as required Windows Media Player This requires AXIS Media Control and the H 264 decoder to be installed The following paths can be used QuickTimeTM The following paths can be used Note ip IP address The Axis product supports QuickTime 6 5 1 and later QuickTime may add latency to the video stream It may ...

Page 16: ...xis media media amp Unicast via RTSP tunneled via HTTP axrtsphttp ip axis media media amp Multicast axrtpm ip axis media media amp QuickTimeTM supports G 711 and AAC audio encoding The following paths can be used rtsp ip axis media media amp rtsp ip axis media media 3gp 16 ...

Page 17: ... have unrestricted access to all settings Operators have restricted access to settings see Users on page 48 See also the online help Basic Setup Basic Setup provides shortcuts to the settings that should be made before using the Axis product 1 Users See page 48 2 TCP IP See page 51 3 Date Time See page 50 4 Video Stream See page 18 5 Focus Zoom See page 24 6 Audio Settings See page 25 The Basic Se...

Page 18: ... 19 Image The default image settings can be configured under Video Audio Video Stream Select the Image tab The following settings are available Resolution Select the default resolution Compression The compression level affects the image quality bandwidth and file size of saved images the lower the compression the higher the image quality with higher bandwidth requirements and larger file sizes Mir...

Page 19: ...rate works like the ceiling of a tent It limits the bit rate while maintaining some flexibility The bit rate may bounce up and down within the set target but when it nears the set target value the limitation kicks in However because MBR will always prioritize a continuous video stream it allows temporary overshoots from the target bit rate Because setting a target value prevents the bit rate from ...

Page 20: ...image will appear less sharp The Contrast changes the relative difference between light and dark It can be adjusted using the slidebar White Balance To change this setting go to Setup Video Audio Camera Settings White balance is used to make colors in the image appear the same regardless of the color temperature of the light source The Axis product can be set to automatically identify the light so...

Page 21: ...s more light to reach the sensor and can help produce a brighter image in low light situations On the other hand a slow shutter speed can cause moving objects to appear blurry Set Wide Dynamic Range to WDR Off and set Shutter to Auto to set the shutter speed automatically If required use Max shutter to limit the shutter speed to prevent the frame rate from being reduced For example to get 30 fps s...

Page 22: ...d has its own video stream and PTZ settings When setting up a view area it is recommended that the video stream resolution is the same size as or smaller than the view area size Setting the video stream resolution larger than the view area size implies digitally scaled up video after sensor capture requiring more bandwidth without adding image information To enable go to Video Audio Camera Setting...

Page 23: ...y images An overlay image is a static image superimposed over the video stream The image for example a company logo is first uploaded to the Axis product and then used to provide extra information or to mask a part of the image Image specifications The uploaded image should be a Windows 24 bit BMP image with maximum 250 colors The image width and height in pixels must be exactly divisible by four ...

Page 24: ...monitored area Privacy masks appear as blocks of solid color and are applied on the video stream Privacy masks cannot be bypassed using the VAPIX application programming interface API The Privacy Mask List Video Audio Privacy Mask shows all the masks that are currently configured in the Axis product and indicates if they are enabled You can add a new mask re size the mask with the mouse choose a c...

Page 25: ...xis product to transmit and receive audio at the same time There is no echo cancellation if feedback loops appear try moving the microphone or the speaker Half duplex Audio can be transmitted to and from the Axis product but only in one direction at a time To transmit audio using the Live View page use the Talk and Listen buttons see AMC Audio Controls on page 12 Simplex Network Camera speaker onl...

Page 26: ...io quality but also requires a greater bandwidth Set the required Bit rate depending on the selected encoding A higher bit rate will give better audio quality A lower bit rate may have latency or delay but will require less bandwidth For more information about these settings please see the online help Audio Output An external speaker can be connected to the Audio out connector an active speaker wi...

Page 27: ...new image Server Push Recommended viewer for other browsers Motion JPEG QuickTime H 264 Other browsers Still image Displays still images only Click the Refresh button in your browser to view a new image For more information please see the online help Viewer Settings To configure options for the viewer go to Live View Config Viewer Settings Select Show viewer toolbar to display the AXIS Media Contr...

Page 28: ... frame Defining the link as a web link will open the link in a new window Output Buttons External I O devices connected to the Axis product s output ports can be controlled directly from the Live View page To display output buttons in the Live View page 1 Go to Setup Live View Config 2 Under Output Buttons select the type of control to use Pulse activates the output for a defined period of time Th...

Page 29: ...tion To include the preset position name in the overlay text go to Video Audio select Include overlay text and enter the modifier P in the field For more information about modifiers see File Naming Date Time Formats in the online help Set the Home Position The entire view area is treated as the Home position which is readily accessible by clicking the Home button on the Live View page and in the P...

Page 30: ... PTZ settings can be configured under PTZ Advanced Controls The Panel Shortcut Command Buttons list shows the user defined buttons that can be accessed from the Live View page s Ctrl panel These buttons can be used to provide direct access to commands issued using the VAPIX application programming interface Click Add to add a new shortcut command button The following PTZ controls are enabled by de...

Page 31: ...5 Select Tampering from the list of detectors 6 Optionally select a schedule and set additional conditions 7 Select the action To send an email select Send Notification and select a Recipient from the list of defined recipients Note The While the rule is active option under Duration cannot be used with camera tampering since camera tampering does not have a duration and once it has been triggered ...

Page 32: ...nd click Upload Package 3 Install the license if applicable For instructions see the documentation provided by the application vendor 4 Start the application Go to page Applications select the application in the list of installed applications and click Start 5 Configure the application For instructions see the documentation provided by the application vendor Note Applications can be uploaded by pr...

Page 33: ... VE Network Camera Applications If the Axis product is reset to factory default uploaded applications and their settings are removed For information about factory default see Reset to Factory Default Settings 33 ...

Page 34: ...use false detections Start and Stop the Application To start the application select it in the Installed Applications list on the Applications page and click Start To stop the application select it in the list and click Stop Configure Application The application is available from Setup Applications Motion Detection 3 Go to Settings and then click AXIS AXIS AXIS Video Video Video Motion Motion Motio...

Page 35: ...a rectangle placed in the center of the image Use the mouse to move reshape and resize the area so that it covers the desired part of the image The default square can be changed to a polygon with up to 20 points corners To move the exclude area place the mouse pointer inside the area When the pointer becomes a cross drag the area to the new position To add a new point click on the exclude area bor...

Page 36: ...ample large ponds or large trees use exclude areas instead of the filter The filter will be applied to all moving objects in scene and if set to a value too large important objects might not be detected When the swaying object filter is enabled and the application finds a moving object the object will not be reported as detected red polygon in visual confirmation until it has travelled a distance ...

Page 37: ...e camera appears smaller than an object close to the camera If the filter is set to ignore objects the size of a person people that are close to be camera can still be detected because they are larger than the filter size To enable the filter 1 Select the Small objects option 2 Click on the icon to show the filter size in the image 3 Use the mouse to adjust the filter size Start with a small size ...

Page 38: ...nly record video during certain time periods select a Schedule 6 Under Actions select Record Video from the Type drop down list 7 Select the stream profile and storage device to use and configure the pre and post trigger times 8 Make sure that the rule is enabled and then click OK Note To appear in the Trigger list the application must be started and its status must be Idle or Running 38 ...

Page 39: ... from the Trigger drop down list and then select VMD3 4 Optionally select a Schedule and Additional conditions See below 5 Under Actions select Record Video from the Type drop down list 6 Select a Stream profile and configure the Duration settings as described below 7 Select Network Share from the Storage drop down list To use more than one trigger for the action rule select Additional conditions ...

Page 40: ...ge 10 This can for example be used to validate actions during product installation and configuration Virtual Inputs can be used by a VMS Video Management System to trigger actions Virtual inputs can for example be connected to buttons in the VMS user interface PTZ Moving Trigger the rule when the camera view moves due to a PTZ operation This can for example be used as an additional condition to pr...

Page 41: ...pient Send Notification Send a notification message to a recipient Send SNMP Trap Send an SNMP trap message to the operator Make sure that SNMP is enabled and configured under System Options Network SNMP Send Video Clip Send a video clip to a recipient Status LED Flash the LED indicator This can for example be used to validate triggers such as motion detection during product installation and confi...

Page 42: ...er and validate the server s certificate If there is a proxy between the Axis product and the HTTPS server also specify the proxy settings Network Share Send Images Send Video Clip A network share can also be used as a storage device for recorded video Go System Options Storage to configure a network share before setting up a continuous recording or an action rule to record video For more informat...

Page 43: ...me and recurrence pattern 3 Click OK To use the recurrence in an action rule first select Time from the Trigger drop down list in the Action Rule Setup page and then select the recurrence from the second drop down list To modify or remove recurrences select the recurrence in the Recurrences List and click Modify or Remove 43 ...

Page 44: ...gured under System Options Date Time see Date Time on page 50 To find a recording follow these steps 1 Go to Recordings List 2 To reduce the number of recordings displayed select the desired options under Filter Recording time List recordings that started between the From and To times Event List recordings that were triggered by a specific event Select continuous to list continuous recordings Stor...

Page 45: ... selected To export a part of the recording modify the start and stop times 5 Optionally enter a file name for the recording 6 Click Export Note Recordings can also be exported from the playback window Recording List Recorded videos are listed on the Recordings List page The list shows each recording s start date and time duration and the event that triggered the recording To play or download a re...

Page 46: ... recording will be stopped and saved in the recording list and a new recording with the new stream profile will start All previous continuous recordings will remain in the recording list until they are removed manually or through automatic removal of old recordings To start a continuous recording follow these steps 1 Go to Recordings Continuous 2 Select Enabled 3 Select the type of storage device ...

Page 47: ...ng the product to factory default settings will erase any uploaded language files and reset the product language to English Clicking the Restore button on the Maintenance page will not affect the language A firmware upgrade will not affect the language used However if you have uploaded a new language to the product and later upgrade the firmware it may happen that the translation no longer matches...

Page 48: ...d the firmware and existing clients support encryption but need to log in again and be configured to use this functionality Under User Settings select the Enable anonymous viewer login option to allow anonymous users access to the Live View page Select the Enable anonymous PTZ control login to allow anonymous users access to the PTZ controls Deselect the Enable Basic Setup option to hide the Basic...

Page 49: ...based Network Admission Control providing secure authentication of wired and wireless network devices IEEE 802 1X is based on EAP Extensible Authentication Protocol To access a network protected by IEEE 802 1X devices must be authenticated The authentication is performed by an authentication server typically a RADIUS server examples of which are FreeRADIUS and Microsoft Internet Authentication Ser...

Page 50: ...as described above 2 Go to Setup System Options Security Certificates 3 Click Create certificate signing request and provide the requested information 4 Copy the PEM formatted request and send to the CA of your choice 5 When the signed certificate is returned click Install certificate and upload the certificate Server Client certificates can be installed as Certificate from signing request or as C...

Page 51: ...Host Configuration Protocol allows network administrators to centrally manage and automate the assignment of IP addresses DHCP should only be enabled if using dynamic IP address notification or if the DHCP can update a DNS server It is then possible to access the Axis product by name host name If DHCP is enabled and the product cannot be accessed run AXIS IP Utility to search the network for conne...

Page 52: ...ows 7 Windows Vista right click the command prompt icon and select Run as administrator To open a command prompt in Mac OS X open the Terminal utility from Application Utilities AXIS Video Hosting System AVHS AVHS used in conjunction with an AVHS service provides easy and secure Internet access to live and recorded video accessible from any location For more information and help to find a local AV...

Page 53: ...NTP Configuration NTP Network Time Protocol is used to synchronize the clock times of devices in a network The NTP settings are configured under System Options Network TCP IP Advanced Select Obtain NTP server address via DHCP to use the NTP settings provided by the DHCP server To make manual settings select Use the following NTP server address and enter the host name or IP address of the NTP serve...

Page 54: ...r network using UPnPTM Note that UPnPTM must be enabled in the product see System Options Network UPnP Use manually selected NAT router Select this option to manually select a NAT router and enter the IP address for the router in the field If no router is specified the product automatically searches for NAT routers on your network If more than one router is found the default router is selected Alt...

Page 55: ...AXIS Video MIB Management Information Base for video hardware can be used to monitor Axis specific hardware related issues that may need administrative attention For more information about AXIS Video MIB and to download MIB files go to www axis com techsup To enable and configure SNMP in the Axis product go to the System Options Network SNMP page Depending on the level of security required select ...

Page 56: ...ocol Bonjour can be disabled under System Options Network Bonjour Storage SD Card NO NO NOTICE TICE TICE To prevent data corruption the SD card should be unmounted before removal Note For SD card recommendations see www axis com The Axis product supports SD SDHC SDXC cards The following SD card file systems are supported ext4 recommended due to its resilience against data loss if the card is eject...

Page 57: ... card will automatically be formatted to ext4 Important If autoformat is enabled only use new or empty SD cards Any data stored on the card will be lost when the card is inserted into the Axis product To enable automatic formatting follow these steps 1 Open the Axis product s webpages and go to Setup System Options Storage 2 Click SD Card 3 Under General Settings select Autoformat to 4 Click OK to...

Page 58: ...on The card must be formatted and mounted when encryption has been disabled Network Share Network share allows you to add network storage such as a NAS network attached storage The NAS shall be dedicated for recordings and data from the Axis products connected to the network For information about reference NAS devices go to www axis com products axis camera companion support and documentation Note...

Page 59: ...HCP or static the static IP address the default router the subnet mask the system time the IEEE 802 1X settings the focus position uploaded applications are kept but must be restarted Click Default to reset all settings including the IP address to the factory default values This button should be used with caution The Axis product can also be reset to factory default using the control button see Re...

Page 60: ...n to include a snapshot of the product s Live View The server report zip file should always be included when contacting support Parameter List Shows the product s parameters and their current settings This may prove useful when troubleshooting or when contacting Axis Support Connection List Lists all clients that are currently accessing media streams Crash Report Generates an archive with debuggin...

Page 61: ...www axis com techsup To reset the product to the factory default settings 1 Disconnect power from the product 2 Press and hold the control button and reconnect power See Hardware Overview on page 6 3 Keep the control button pressed for 15 30 seconds until the status LED indicator flashes amber 4 Release the control button The process is complete when the status LED indicator turns green The produc...

Page 62: ... upgrading the firmware To upgrade the product s firmware 1 Download the latest firmware file to your computer available free of charge at www axis com techsup 2 Go to Setup System Options Maintenance in the product s webpages 3 Under Upgrade Server click Browse and locate the file on your computer 4 Click Upgrade 5 Wait approximately 10 minutes while the product is being upgraded and restarted Th...

Page 63: ...used before the DHCP server sets a dynamic address This means that if the same default static IP address is also used by another device there may be problems accessing the product The product cannot be accessed from a browser Cannot log in When HTTPS is enabled ensure that the correct protocol HTTP or HTTPS is used when attempting to log in You may need to manually type http or https in the browse...

Page 64: ...ll preventing viewing Poor rendering of H 264 images Ensure that your graphics card is using the latest driver The latest drivers can usually be downloaded from the manufacturer s website Color saturation is different in H 264 and Motion JPEG Modify the settings for your graphics adapter Refer to the adapter s documentation for more information Lower frame rate than expected See Performance Consid...

Page 65: ...ected under Setup Video Audio Audio Settings Feedback loops Feedback loops might appear in full duplex mode Try moving the microphone or the speaker or use half duplex mode instead Storage and disk management problems Storage disruption A storage disruption alarm is sent if a storage device is unavailable removed full locked or if other read or write problems occur To identify the source of the pr...

Page 66: ...e frequency 50 60 Hz Video streaming Multiple individually configurable streams in H 264 and Motion JPEG Controllable frame rate and bandwidth VBR MBR H 264 Pan Tilt Zoom Digital PTZ Image settings Compression Color Brightness Sharpness Contrast White balance Exposure control Exposure zones Fine tuning of behavior at low light Text and image overlay Mirroring of images Privacy mask Wide Dynamic Ra...

Page 67: ...structions and impact on warranty contact your Axis partner Sustainability PVC free Memory 256 MB RAM 128 MB Flash Power Power over Ethernet IEEE 802 3af 802 3at Type 1 Class 3 Max 12 1 W Connectors RJ45 10BASE T 100BASE TX PoE Terminal block for 1 alarm input and 1 output 3 5 mm mic line in 3 5 mm line out Storage Support for SD SDHC SDXC card Support for recording to dedicated network attached s...

Page 68: ...ttp www openssl org and cryptographic software written by Eric Young eay cryptsoft com Environmental responsibility www axis com environmental responsibility Connectors I O Connector 4 pin terminal block For an example diagram see Connection Diagrams on page 69 Function Pin Notes Specifications 0 V DC 1 0 V DC DC output 2 Can be used to power auxiliary equipment Note This pin can only be used as p...

Page 69: ...an SDHC or SDXC card with speed class 10 Performance Considerations When setting up your system it is important to consider how various settings and situations will affect performance Some factors affect the amount of bandwidth the bit rate required others can affect the frame rate and some affect both If the load on the CPU reaches its maximum this will also affect the frame rate The following fa...

Page 70: ...ected Heavy usage of event settings affect the product s CPU load Frame rate affected Using HTTPS may reduce frame rate in particular if streaming Motion JPEG Heavy network utilization due to poor infrastructure Bandwidth affected Viewing on poorly performing client computers lowers perceived performance Frame rate affected Running multiple AXIS Camera Application Platform ACAP applications simult...

Page 71: ...User Manual Ver M6 3 AXIS P3364 VE Network Camera Date February 2016 Axis Communications AB 2012 2016 Part No 1460943 ...

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