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AXIS C1610-VE Network Sound Projector

Troubleshooting

Troubleshooting

Reset to factory default settings

Important

Reset to factory default should be used with caution. A reset to factory default resets all settings, including the IP address, to
the factory default values.

To reset the product to the factory default settings:

1. Disconnect power from the product.

2. Press and hold the control button while reconnecting power. See

Product overview on page 41

3. Keep the control button pressed for 10 seconds until the status LED indicator turns amber for the second time.

4. Release the control button. The process is complete when the status LED indicator turns green. The product has been reset

to the factory default settings. If no DHCP server is available on the network, the default IP address is

192.168.0.90

.

5. Use the installation and management software tools, assign an IP address, set the password, and access the product.

You can also reset parameters to factory default through the device’s webpage. Go to

Maintenance

>

Factory default

and click

Default

.

Check the current firmware version

Firmware is the software that determines the functionality of network devices. When you troubleshoot a problem, we recommend
you to start by checking the current firmware version. The latest firmware version might contain a correction that fixes your
particular problem.

To check the current firmware:

1. Go to the device interface >

Status

.

2. See the firmware version under

Device info

.

Upgrade the firmware

Important

• Preconfigured and customized settings are saved when you upgrade the firmware (provided that the features are available in

the new firmware) although this is not guaranteed by Axis Communications AB.

• Make sure the device remains connected to the power source throughout the upgrade process.

Note

When you upgrade the device with the latest firmware in the active track, the product receives the latest functionality
available. Always read the upgrade instructions and release notes available with each new release before you upgrade the
firmware. To find the latest firmware and the release notes, go to

axis.com/support/firmware

1. Download the firmware file to your computer, available free of charge at

axis.com/support/firmware

2. Log in to the device as an administrator.

3. Go to

Maintenance > Firmware upgrade

and click

Upgrade

.

When the upgrade has finished, the product restarts automatically.

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Summary of Contents for C1610-VE

Page 1: ...AXIS C1610 VE Network Sound Projector User Manual ...

Page 2: ... Audio Manager Edge Audio management software for small systems Comes pre installed on all audio devices with a firmware equal to or higher than 10 0 AXIS Audio Manager Edge user manual AXIS Audio Manager Pro Advanced audio management software for large systems AXIS Audio Manager Pro user manual AXIS Camera Station Advanced video management software for large systems AXIS Camera Station user manua...

Page 3: ...AXIS C1610 VE Network Sound Projector Installation Installation To watch this video go to the web version of this document help axis com piaId 72697 section c1610 ve installation video 3 ...

Page 4: ...he IP address or host name of the Axis device 2 Enter the username and password If you access the device for the first time you must set the root password See Set a new password for the root account The default administrator username is root There s no default password for the root account You set a password the first time you log in to the device 1 Type a password Follow the instructions about se...

Page 5: ...AXIS C1610 VE Network Sound Projector Get started Don t expose the password Change the password at a recurring interval at least once a year 5 ...

Page 6: ...he Axis product is calibrated the speaker test can be run at any time 3 To run the speaker test click Run the test Note It is also possible to run the calibration by pressing the control button on the physical device See Product overview on page 41 to identify the control button Set up direct SIP P2P Use peer to peer when the communication is between a few user agents within the same IP network an...

Page 7: ...P address instead of the router s public IP address Register with server every Set how often you want the device to register with the SIP server for the existing SIP accounts DTMF payload type Changes the default payload type for DTMF 8 Click Save Set up SIP through a server PBX Use a PBX server when the communication should be between an infinite number of user agents within and outside the IP ne...

Page 8: ...ent 2 1 Go to the device interface System Events Recipients 2 2 Click Add recipient 2 3 Name the recipient Speaker test recipients 2 4 Under Type select Email 2 5 Under Send email to enter the email addresses of the recipients Use commas to separate multiple addresses 2 6 Enter the details for the email account of the sender 2 7 Click Test to send a test email Note Some email providers have securi...

Page 9: ...dio Audio clips 1 2 Click Create link for an audio clip 1 3 Set the volume and number of times to repeat the clip 1 4 Click the copy icon to copy the link 2 Create an action rule 2 1 Go to System Events Recipients 2 2 Click Add recipient 2 3 Type a name for the recipient for example Speaker 2 4 Select HTTP from the Type drop down list 2 5 Paste the configured link from the audio device in the URL ...

Page 10: ...e that plays an audio clip when you receive a SIP call You can also set up an additional rule that answers the SIP call automatically after the audio clip has ended This can be useful in cases where an alarm operator wants to call the attention of someone near an audio device and establish a line of communication This is done by making a SIP call to the audio device which will play an audio clip t...

Page 11: ...to play 7 Select how many times to repeat the audio clip 0 means play once 8 Click Save Answer the SIP call automatically after the audio clip has ended 1 Go to Settings System Events Rules and add a rule 2 Type a name for the rule 3 In the list of conditions select Audio clip playing 4 Check Use this condition as a trigger 5 Check Invert this condition 6 Click Add a condition to add a second cond...

Page 12: ... 168 1 101 sip 192 168 1 100 You can set up a SIP enabled phone to call an audio device on the same network using a peer to peer SIP setup Private Branch Exchange PBX When you make SIP calls outside your local IP network a Private Branch Exchange PBX can act as a central hub The main component of a PBX is a SIP server which is also referred to as a SIP proxy or a registrar A PBX works like a tradi...

Page 13: ...er network protocol that lets the Axis device determine if it is located behind a NAT or firewall and if so obtain the mapped public IP address and port number allocated for connections to remote hosts Enter the STUN server address for example an IP address TURN TURN Traversal Using Relays around NAT is a protocol that lets a device behind a NAT router or firewall receive incoming data from other ...

Page 14: ...context menu contains Analytics data Accept to share non personal browser data Feedback Share any feedback to help us improve your user experience Legal View information about cookies and licenses About View device information including firmware version and serial number Status NTP sync Shows NTP synchronization information including if the device is in sync with an NTP server and the time remaini...

Page 15: ...t the activity to repeat the pattern X times Priority Set the priority of an activity from 1 to 10 Activities with priority numbers higher than 10 cannot be removed from the status list There are three activities with higher priority than 10 Maintenance 11 Identify 12 and Health check 13 Import Click to add one or more profiles with predefined configurations Add Add new profiles Note You can t hav...

Page 16: ...URL which when used plays the audio clip on the device Specify the volume and number of times to play the clip Download Download the audio clip to your computer Delete Delete the audio clip from the device Listen and record Click to listen Click to start a continuous recording of the live audio stream Click again to stop the recording If a recording is ongoing it will resume automatically after a ...

Page 17: ... that were played during calibration and compare them with the registered values from the calibration Recordings Click to filter the recordings From Show recordings done after a certain point in time To Show recordings up until a certain point in time Source Show recordings based on source Event Show recordings based on events Storage Show recordings based on storage type Ongoing recordings Show a...

Page 18: ...AXIS C1610 VE Network Sound Projector The device interface Click to stop playing the recording 18 ...

Page 19: ...vice interface Click to show more information and options about the recording Set export range If you only want to export part of the recording enter from when to when Click to delete the recording Export Click to export part of the recording 19 ...

Page 20: ...n Click to access the app s settings The available settings depend on the application Some applications don t have any settings System Date and time The time format depends on the web browser s language settings Note We recommend you to synchronize the device s date and time with an NTP server Synchronization Select an option for synchronizing the device s date and time Automatic date and time man...

Page 21: ...automatically We recommend automatic DNS DHCP for most networks Search domains When you use a hostname that is not fully qualified click Add search domain and enter a domain in which to search for the hostname used by the device DNS servers Click Add DNS server and enter the IP address of the DNS server This provides the translation of hostnames to IP addresses on your network HTTP and HTTPS Allow...

Page 22: ...ter the port number used for access Login and Password If needed enter username and password for the proxy server Authentication method Basic This method is the most compatible authentication scheme for HTTP It s less secure than the Digest method because it sends the username and password unencrypted to the server Digest This method is more secure because it always transfers the password encrypte...

Page 23: ...fault settings Connected clients The list shows all clients that are connected to the device Update Click to refresh the list Security Certificates Certificates are used to authenticate devices on a network The device supports two types of certificates Client server certificates A client server certificate validates the device s identity and can be self signed or issued by a Certificate Authority ...

Page 24: ...nticate itself regardless of what network it is connected to EAP identity Enter the user identity associated with the client certificate EAPOL version Select the EAPOL version that is used in the network switch Use IEEE 802 1x Select to use the IEEE 802 1x protocol Prevent brute force attacks Blocking Turn on to block brute force attacks A brute force attack uses trial and error to guess login inf...

Page 25: ... A rule defines the conditions that must be met for the product to perform an action The list shows all the currently configured rules in the product Note You can create up to 256 action rules Add a rule Click to create a rule Name Enter a name for the rule Wait between actions Enter the minimum time hh mm ss that must pass between rule activations It is useful if the rule is activated by for exam...

Page 26: ...he audio device a pre defined audio clip is played as long as the rule is active SIP must be enabled for the audio device Recipients You can set up your device to notify recipients about events or send files The list shows all the recipients currently configured in the product along with information about their configuration Note You can create up to 20 recipients Add a recipient Click to add a re...

Page 27: ...SA DSA ECDSA and ED25519 host key types RSA is the preferred method during negotiation followed by ECDSA ED25519 and DSA Make sure to enter the right MD5 host key that is used by your SFTP server While the Axis device supports both MD5 and SHA 256 hash keys we recommend using SHA 256 due to stronger security over MD5 For more information on how to configure an SFTP server with an Axis device go to...

Page 28: ...ecipient Delete recipient Click to delete the recipient permanently Schedules Schedules and pulses can be used as conditions in rules The list shows all the schedules and pulses currently configured in the product along with information about their configuration Add schedule Click to create a schedule or pulse Manual trigger The manual trigger is used to manually trigger a rule The manual trigger ...

Page 29: ...refix Used in the default values for the topic in the connect message and LWT message on the MQTT client tab and in the publication conditions on the MQTT publication tab Reconnect automatically Specifies whether the client should reconnect automatically after a disconnect Connect message Specifies if a message should be sent out when a connection is established Send message Turn on to send messag...

Page 30: ...d the subscription filter as prefix to the MQTT topic Subscription type Stateless Select to convert MQTT messages into a stateless message Stateful Select to convert MQTT messages into a condition The payload is used as the state QoS Select the desired level for the MQTT subscription SIP SIP settings Session Initiation Protocol SIP is used for interactive communication sessions between users The s...

Page 31: ...udio codec with the desired audio quality for SIP calls Drag and drop to change the priority Note The selected codecs must match the call recipient codec since the recipient codec is decisive when a call is made Audio direction Select allowed audio directions Additional UDP to TCP switching Select to allow calls to switch transport protocols from UDP User Datagram Protocol to TCP Transmission Cont...

Page 32: ...ation on the primary SIP server fails Answer automatically Select to automatically answer an incoming call SIP secure Select to use Secure Session Initiation Protocol SIPS SIPS uses the TLS transport mode to encrypt traffic Proxies Proxy Click to add a proxy Prioritize If you have added two or more proxies click to prioritize them Server address Enter the IP address of the SIP proxy server Usernam...

Page 33: ... or to comply with regulations regarding data storage If the network storage becomes full old recordings are removed before the selected time period has passed Tools Test connection Test the connection to the network share Format Format the network share for example when you need to quickly erase all data cifs is the available file system option Click Use tool to activate the selected tool Onboard...

Page 34: ...erface Forum is a global interface standard that makes it easier for end users integrators consultants and manufacturers to take advantage of the possibilities offered by network video technology ONVIF enables interoperability between different vendor products increased flexibility reduced cost and future proof systems Add user Click to add a new ONVIF user Username Enter a unique username New pas...

Page 35: ...n that is in the server report as well as detailed debug information This report might contain sensitive information such as network traces It can take several minutes to generate the report Logs View the system log Click to show information about system events such as device startup warnings and critical messages View the access log Click to show all failed attempts to access the device for examp...

Page 36: ... input on the device has an open circuit when it s disconnected or when there is a voltage above 1 V DC Note During restart the output circuit is open When the restart is complete the circuit goes back to the normal position If you change any settings on this page the output circuits go back to their normal positions regardless of any active triggers Supervised Turn on to make it possible to detec...

Page 37: ...ware secure boot and security of private keys at axis com Firmware upgrade Upgrade to a new firmware version New firmware releases can contain improved functionality bug fixes and completely new features We recommend you to always use the latest release To download the latest release go to axis com support When you upgrade you can choose between three options Standard upgrade Upgrade to the new fi...

Page 38: ...e is the software that determines the functionality of network devices When you troubleshoot a problem we recommend you to start by checking the current firmware version The latest firmware version might contain a correction that fixes your particular problem To check the current firmware 1 Go to the device interface Status 2 See the firmware version under Device info Upgrade the firmware Importan...

Page 39: ...all the device Possible IP address conflict with another device on the same subnet The static IP address in the Axis device is used before the DHCP server sets a dynamic address This means that if the same default static IP address is also used by another device there may be problems accessing the device The device cannot be accessed from a browser Cannot log in When HTTPS is enabled ensure that t...

Page 40: ...with different volumes A sound file is recorded with a certain gain If your audio clips have been created with different gains they will be played with a different loudness Make sure that you use clips that have the same gain Performance considerations When setting up your system it is important to consider how various settings and situations affect the amount of needed bandwidth the bitrate requi...

Page 41: ...en for normal operation Amber Steady during startup and when restoring settings Red Slow flash for failed upgrade Buttons Control button The control button is used for Calibrating the speaker test Press and release the control button and a test tone is played Resetting the product to factory default settings See Reset to factory default settings on page 38 Microphone disable switch For location of...

Page 42: ... event triggering and alarm notifications In addition to the 0 V DC reference point and power 12 V DC output the I O connector provides the interface to Digital input For connecting devices that can toggle between an open and closed circuit for example PIR sensors door window contacts and glass break detectors Digital output For connecting external devices such as relays and LEDs Connected devices...

Page 43: ...AXIS C1610 VE Network Sound Projector Specifications 1 DC ground 2 DC output 12 V max 50mA 3 I O configured as input 4 I O configured as output 43 ...

Page 44: ...eIP axis cgi restart cgi Example Restore the device The request returns most settings to default values but keeps the IP number Request http deviceIP axis cgi factorydefault cgi Example Reset the device The request returns all settings including IP number to default values Request http deviceIP axis cgi hardfactorydefault cgi Example See a list of all device parameters Request http deviceIP axis c...

Page 45: ...t http deviceIP axis cgi param cgi action update Network FTP Enabled no Example Enable SSH Request http deviceIP axis cgi param cgi action update Network SSH Enabled yes Example Disable SSH Request http deviceIP axis cgi param cgi action update Network SSH Enabled no 45 ...

Page 46: ...User Manual Ver M2 2 AXIS C1610 VE Network Sound Projector Date January 2023 Axis Communications AB 2023 Part No T10186021 ...

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