Axis AXIS 240, User Manual

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AXIS 240 User’s Manual Appendix A: Troubleshooting
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Symptoms, Possible Causes and Remedial Actions
Symptoms Possible causes Remedial actions
The AXIS 240 cannot be
accessed from a Web
browser. The IP address is already
used by another device. To check that the IP address for your AXIS 240 is unique:
1. Start a DOS window.
2. Type ping x.x.x.x , where x.x.x.x is the IP address
of the AXIS 240.
The reply subsequently returned will provide an explanation
as to the cause of the problem. The possible replies can be
interpreted as follows:
bytes = 32 time = 2 ms......
The IP address is already used and cannot be used again.
You must obtain a new IP address.
destination host unreachable
The AXIS 240 is not within a reachable network node. You
must obtain a new IP address.
request timed out
This IP address is not used by anyone and is available for
use with your AXIS 240.
The IP address is located
within a different subnet. In Windows 95/98 or Windows NT, check that the IP
address for your AXIS 240 is within the same subnet as
your workstation:
1. Click "Start", "Settings", "Control Panel" and "Network".
2. Specify the TCP/IP adapter and click on “Properties”. In
Properties, click "IP Address".
3. Check that the first 3 numbers within the IP address of
your AXIS 240 matches the first 3 of your workstation. If
not, your AXIS 240 is in a different subnet and the IP
address cannot be set from this workstation. You must
then obtain a new IP address.
In Windows 95, the ARP
table was empty when
you tried to set the IP
address. In Windows 95, the ARP command cannot be used if you
have an empty ARP table.
Type arp -a to view the ARP table. If it is empty, you must
ping an existing unit on your network before you can down-
load the IP addressIP address to the AXIS 240 using ARP.
The CRON script is not
working. Wait approximately one minute for the CRON script to
activate.