3. Cosmetic damage by purchaser, such as markings, discoloration,
scratches, dents, gouges or any other defacement.
4. Physically damaged products by purchaser, such as broken PCB,
Housing, damaged LCD Module.
5. No Defect Found (product returned to AXN as defective but failure is
not duplicated by AXN
’
s test method).
6. Customer instruction, installation, set up adjustments, or signal
reception problems.
7. Rechargeable batteries.
8. Product without proof of purchase. (The proof of purchase should be
one of the following documents: purchase receipt, gift receipt, sales
invoice, and packing list that contains the product model number,
price, vendor, and purchase date.)
9. Ninety (90) days after the original purchase date of the AXN product,
the customer is responsible for the shipping fees incurred for the
product delivery to and from AXN service center.
How to get service:
1. For additional information on obtaining an extended warranty
service, contact your AXN dealer or AXN
’
s Customer Service
Department by e-mailing to [email protected]
To obtain warranty service, you will be required to do one of the
following: fill out an online RMA Request Form, print the form, fill it
out and fax it to 1-909-869-5545, or call AXN
’
s Customer Service
number at 1-909-869-6600 x11. You will be asked to provide the
following information:
A. Customer information ( name, day-time phone number, and/or
residential address ).
B. Proof of your purchase ( purchase receipt, gift receipt, sales
invoice, and/or packing list ).
C. Product model number.
D. Product serial number.
E. A description of the problem.
F. Payment information ( If any payment is required, you will be
asked to provide this information beforehand. Currently, we only
accept personal check, money order or cashier
’
s check.
The time for us to clear a personal check is approximately 20
days; 10 days for any money order or cashier
’
s check.
2. AXN will contact the customer upon receipt of the RMA Request
Form, and will issue an RMA number if the RMA Request Form is
completed and delivered as requested.
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