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Troubleshooting
Troubleshooting
Troubleshooting
Troubleshooting
If you experience any trouble with your wireless Internet radio, then you may find it useful to visit the help
section on our webpage:
http://www.reciva.com
If you have trouble connecting INDIO to your wireless network, these steps may help to resolve the
problem:
1. Confirm that a Wi-Fi connected PC can access the Internet (i.e. can browse the web) using the same
network.
2. Check that a DHCP server is available, or that you have configured a static IP address on INDIO. You
can configure a static IP address on INDIO using the menu item ‘Configure - Network Config - Edit
Config’, and then select ‘No’ for ‘Auto (DHCP)’.
3. Check that your network’s firewall is not blocking any outgoing ports. As a minimum, INDIO needs
access to UDP and TCP ports 80, 554, 1755, 5000, 6000 and 7070.
4. Check your access point does not restrict connections to particular MAC addresses. You can view
INDIO’s MAC address using the menu item ‘Configure - Network Config - View Config - MAC address’.
5. If you have an encrypted network, check that you have entered the correct key or passphrase into
INDIO. Remember that text-format keys are case sensitive. If, when attempting to connect to an
encrypted network, your radio displays: ‘Wireless error’ followed by a 5-digit number, then please
ensure that you enter the correct passphrase for the network. If the problem persists, then you may
need to consult your network configuration.
If your radio can connect to the network successfully, but is unable to play particular stations, it may be
due to one of the following causes:
1. The station is not broadcasting at this time of the day (remember it may be located in a different time
zone).
2. The station has reached the maximum allowed number of simultaneous listeners.
3. The station is not broadcasting anymore.
4. The link on INDIO is out of date.
5. The Internet connection between the server (often located in a different country) and you is slow.
Try using a PC to play back the stream via the broadcaster’s web site.
If you can play back the station with a PC, use the form at
http://www.reciva.com/ to notify us so that we
can change the station data that is used by INDIO.
