AvL Technologies AAQ Maintenance Server Setup & Operation Manual Download Page 21

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AAQ Maintenance Server

AvL Technologies

| Proprietary – Content is Subject to Change without Notice

Issues and Troubleshooting

Issue

Description

Corrective Action

Antenna does not boot-
up on start-up

Antenna is powered on and a
Telnet connection can be opened

to the Maintenance Server, but
the AAQ GUI shows no
connection to the antenna and

the CIP displays the message
“Booting Up-Pls Wait!”

It is possible that the incorrect version has
been installed. Version info is discussed in

Section 2: Software Versions.

Upload the correct software version using

one of the methods discussed in this manual
(Sections 7 or 8)

If problem persists, contact AvL Support.

Connection to the

Maintenance Server
through Telnet client is
unsuccessful.

The Telnet client will not open a

connection to the AAQ
Maintenance Server.

Check:



The port is set to 23.



Telnet is selected for the type of

connection.



IP is set to the correct antenna

address

It is possible that the incorrect software

version has been installed. Version info is
discussed in Section 2.

The CIP is non-
functional

The CIP displays the following
message “Booting Up-Pls Wait!”

Check version information for ROM and
Maintenance Server. Update
Lcd_via_Moxa.exe and Maintenance server

using one of the methods discussed in this
manual (Sections 7, 8).

If problem persists, contact AvL Support.

The system lost power

during a software
upgrade process.

Connection to the Maintenance

Server through Telnet client is
unsuccessful after software
upgrade.

Re-upload Maintenance Server Module and

*.sup package. Power cycle the system when
prompted. Do not turn off the system while
the *.sup is being applied, this can take up to

ten minutes.

Connection to the
Maintenance Server
through FTP client is

unsuccessful.

The FTP client will not open a
connection to the AAQ

Maintenance Server.

Check:



The port is set to 21.



FTP is selected for the type of

connection.



IP is set to the correct antenna

address



The Username and Password are

correct (avlftp)

It is possible that the incorrect software
version has been installed. Version info is
discussed in Section 2.

Summary of Contents for AAQ Maintenance Server

Page 1: ...ntenance Server Setup Operations Guide Revision R11 9 0 Documentation of the interface between the AAQ Maintenance Server and the AvL Technologies AAQ antenna controller Appendix T AvL Technologies 900 159 019 ...

Page 2: ... 6 File Transfer Protocol FTP Server 9 7 Software Update Procedure 11 7 1 Using Windows Explorer 11 7 2 Using the AAQ GUI 13 7 3 Using Other FTP FileZilla 14 7 4 Using Other FTP WinSCP 17 7 5 Format for Splitting the Software Update File 19 8 Applying Restore Point Procedure 19 9 Issues and Troubleshooting 20 Date Revision Revision By Approved By Revision Description 05 04 16 R11 6 0 WL Initial Re...

Page 3: ...y 9 Figure 6 Restore Point Transitions 10 Figure 7 Windows Explorer FTP Access 11 Figure 8 Windows Explorer 12 Figure 9 Searching for Antenna Software in Windows Explorer 12 Figure 10 Upload sup File in Windows Explorer 13 Figure 11 Upload Download in AAQ GUI 13 Figure 12 AAQ GUI Pop up Message 14 Figure 13 New Site FileZilla 14 Figure 14 Login FileZilla 15 Figure 15 FileZilla Password 15 Figure 1...

Page 4: ...g restore points It is beneficial to use the AvL Maintenance Server because it allows system changes to be applied remotely across a customer network Thus the user has the ability to make changes to multiple antennas at once This document also provides a detailed discussion of the associated command items that are accessible through File Transfer Protocol FTP and Telnet sessions to the AvL AAQ Con...

Page 5: ...ormation 3 Overview The AAQ Maintenance Server is a separate application that allows Telnet access to the antenna system The Maintenance server allows users to access some useful networking commands in order to debug and configure the system It also watches over the main AAQ process to ensure it continues running and restarts the process in the event of an error or crash The server can be accessed...

Page 6: ...d to update any software component of the AvL AAQ Controller system This procedure requires that an appropriate upgrade file has been provided by AvL and that the user is familiar with the use of a File Transfer Protocol FTP client Below is a detailed list of all available commands that can be run on the AAQ Maintenance Server system Although many of these commands share names with Linux system co...

Page 7: ...AAQ Maintenance Server AvL Technologies Proprietary Content is Subject to Change without Notice 6 Figure 4 Maintenance Server Help List of Commands Cont ...

Page 8: ...l have a response indicating whether or not the change was successfully applied Command Name Description setAddr1 IP Address Sets the AAQ customer network 1 IP Address enter clear instead of an IP Address to clear this setting setGateway1 IP Address Sets the AAQ customer network 1 Gateway enter clear instead of an IP Address to clear this setting setSubnet1 IP Address Sets the AAQ customer network...

Page 9: ...ed to restore point 2 The old Restore Point 2 is deleted Note Anytime the system is restored to a backup copy or a software update is performed a new restore point is created and saved as Restore Point 1 The previous Restore Point 1 is moved to Restore Point 2 The previous Restore Point 2 is deleted If long term storage of a Restore Point is desired it should be copied from the controller using a ...

Page 10: ...1 FTP Login Credentials Username avlftp Password avlftp The FTP server supports both active and passive transfer modes and contains two read only and one read write directory as noted in Table 2 Table 2 FTP Directory Permissions Directory Name Access Level Logs Read Only Restore_Points Read Only Software_Updates Read Write The Logs directory contains a single log file Update_Log log that summarize...

Page 11: ...ontains system settings and software prior to the second most recent software update restore point creation or use of restore point This is a copy of restore point 1 The old restore point 2 gets deleted See Figure 6 Software_Updates Directory The only Read Write directory on the FTP server It is used to receive Software Update Package sup or Restore Point enc files Any properly encoded sup or enc ...

Page 12: ...WinSCP If using Windows Explorer launch a new Windows Explorer window and enter ftp avlftp avlftp Ip Address into the address bar at the top of the window as depicted in Figure 7 The FTP directories may then be used as typical folders would be used on the local system Figure 7 Windows Explorer FTP Access 7 Software Update Procedure A software update may be performed with the following steps 7 1 Us...

Page 13: ... 12 Figure 8 Windows Explorer Enter ftp avlftp avlftp Ip Address into the address bar at the top of the window Figure 9 Searching for Antenna Software in Windows Explorer Locate the appropriate sup file to load into the system Copy or drag and drop the sup file into the Software_Updates Directory ...

Page 14: ...e boot or power cycle the system The system may take up to 10 minutes to reboot Do not power off the system during this time Login to the AvL AAQ Controller FTP Server Read the Logs Update_Log log document to verify a successful software update 7 2 Using the AAQ GUI Main Window File Upload Download Upload SUP Figure 11 Upload Download in AAQ GUI ...

Page 15: ...I Pop up Message Locate and select the correct sup file to be uploaded Power cycle the system The system may take up to 10 minutes to reboot Do not power off the system during this time 7 3 Using Other FTP FileZilla Open up the FileZilla program Login into the AvL AAQ Controller FTP Server File Site Manager New Site Figure 13 New Site FileZilla ...

Page 16: ...ct to Change without Notice 15 Login with the following credentials Host IP Address Port 21 Logon Type Ask for password User avlftp Then select connect Figure 14 Login FileZilla The user will be prompted to enter the password which is avlftp Figure 15 FileZilla Password ...

Page 17: ...iate sup file to load into the system Reference Figure 16 below Drag and Drop File into Software_Updates Folder Reference Figure 16 below After upload is complete power cycle the system The system may take up to 10 minutes to reboot Do not power off the system during this time Figure 16 Software Update Using FileZilla ...

Page 18: ... Other FTP WinSCP Login to the FTP WinSCP Server as shown in Figure 17 and Figure 18 below Select New to start a new session in the WinSCP popup window Figure 17 Start New Session in WinSCP Login credentials Host IP Address Port 21 File protocol FTP User name avlftp Password avlftp Figure 18 Login Credentials ...

Page 19: ...propriate sup file to load into the system Reference Figure 14 below Drag and Drop File into Software_Updates Folder Reference Figure 14 below After upload is complete power cycle the system The system may take up to 10 minutes to reboot Do not power off the system during this time Figure 19 File Transfer WinSCP ...

Page 20: ...e to be properly processed These split files are provided by AvL upon request 8 Applying Restore Point Procedure Manually applying restore points can be performed with the following steps Locate the appropriate enc file to load into the system Login into the AvL AAQ Controller FTP Server as shown in section 7 3 of this document a Username avlftp b Password avlftp Upload the enc file into the Softw...

Page 21: ...e that the incorrect software version has been installed Version info is discussed in Section 2 The CIP is non functional The CIP displays the following message Booting Up Pls Wait Check version information for ROM and Maintenance Server Update Lcd_via_Moxa exe and Maintenance server using one of the methods discussed in this manual Sections 7 8 If problem persists contact AvL Support The system l...

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