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Avision ScanQ FF-1302S, User Manual, Page: 28 / 33

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Avision ScanQ FF-1302S User Manual Download Page 28

User’s Manual 

5.

 

Troubleshooting 

 

 

 

 

Before contacting our Customer Support, you may wish to find the answers to the questions 

below: 

 

 

 

5.1

 

Frequently asked questions and answers 

 

Q

：

 

Why does not my scanner turn on? 

A

：

 

Ensure the micro USB cable is securely connected to the scanner 

and to either the USB slot in

 

your computer or a USB power 

adapter connected to an electrical outlet. 

 

 

Q

：

 

The image can not be saved into the memory card while 

scanning? 

A

：

 

Make sure you have a SD card inserted correctly, and that it has 

adequate space.

 

 

 

Q

：

 

Why doesn’t my computer recognize my scanner when it’s 

connected via USB cable?

 

A

：

 

Make sure the cable connection is correct and secure. Restart the 

computer if necessary.

 

 
 

Q

：

 

How can I tell if the scanner is scanning at 300 dpi, 600 dpi 

or 1200 dpi?

 

A

：

 

The color of the Power button light indicates the selected 

resolution: Green = 300 DPI,

 

Orange = 600 DPI, Red = 1200 DPI. 

Press the Power button to change the resolution. 

 

 

5-1

Summary of Contents for ScanQ FF-1302S

Page 1: ...ScanQ Mobile Scanner User s Manual Regulatory model FF 1302S Avision Inc manual en 250 0794 E SQ v200 ...

Page 2: ...ions such as copyright laws the customer is solely responsible for complying with all such laws and regulations Warranty The information contained in this document is subject to change without notice Avision makes no warranty of any kind with regard to this material including but not limited to the implied warranties of fitness for a particular purpose Avision shall not be liable for errors contai...

Page 3: ...ause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which t...

Page 4: ...ly with metal objects such as wire Short terminals of battery is strictly prohibited it may damage battery Do not transport and store the battery together with metal objects such as necklaces hairpins Do not strike throw or trample the battery Do not directly solder the battery and pierce the battery with a nail or other sharp object Do not use lithium ion battery and others different lithium poly...

Page 5: ...ing batteries for more than a week as overcharging may shorten battery life Over time unused batteries will discharge and must be recharged before use Disconnect chargers from power sources when not in use Use batteries only for their intended purposes Store the battery at 0 C to 40 C Avoid exposing your device and batteries to very cold or very hot temperatures Extreme temperatures can cause the ...

Page 6: ...iginal types 3 1 3 2 Power on the scanner 3 2 3 3 Insert your document 3 2 3 4 Change your file format 3 3 3 5 Scan dark pictures 3 4 3 6 Power off the scanner 3 5 3 7 Access the scanned images 3 5 3 7 1 Computer system requirements 3 5 3 7 2 Connect with Windows XP or Later 3 5 3 7 3 Connect with Macintosh computer 3 6 3 7 4 Access your scanned images 3 6 3 7 5 Disconnect the scanner 3 6 4 Mainte...

Page 7: ...card for expanded storage capacity Before you install and operate the product please take a few minutes to read through this manual It provides proper instructions for you to install operate and maintain the product The following figure indicates the package contents Please check all the items against your checklist If you do not receive all the items please contact your authorized local dealer im...

Page 8: ...h the left edge to begin scanning 2 Feed slot Feed your original to the slot 3 Sliding paper guide Slide the guide up to the right edge of the original before inserting original into the feed slot to ensure proper alignment when scanning 4 Power button z Press lightly to power on the scanner After powering on the blue LED light flashes first and then the Power button displays as solid green When p...

Page 9: ...s Manual 1 4 Rear view 1 2 Item Name Description 1 Memory card slot Insert a memory card for increased storage capacity 2 Micro USB port Connect to a USB power adapter or a computer via a micro USB cable 1 3 ...

Page 10: ...scanned images are saved in JPEG or PDF format JPEG When the scanner is turned on the green LED indicates to scan in JPEG format in 300 dpi Press the Power button again The orange Power LED indicates to scan in JPEG file format in 600 dpi Press the Power button again The red Power LED indicates to scan in JPEG file format in 1200 dpi PDF When you have turn on the scanner and press again for 3 time...

Page 11: ...he scanner the green slow flash indicates that scanner is in calibration mode For information refer to the Calibrate your scanner section on page 5 1 Orange solid Ready to scan at 600 DPI Orange slow flash Scanning at 600 DPI Red solid Ready to scan at 1200 DPI Red slow flash Scanning at 1200 DPI Error Indicators A quick flashing Power button indicates an error state as specified below LED Light M...

Page 12: ...B remaining for the 1200 DPI setting When the built in disk is full you can insert a memory card to continue scanning or move your scanned images from the built in disk to a folder on your computer Memory card SD SDHC cards up to 32GB are compatible with the scanner Using a memory card is recommended for additional storage capacity the scanner s built in disk will fill up quickly if you are scanni...

Page 13: ...original aligned against the left edge of the feed slot The original begins to automatically feed hesitates and then completes the scan To prevent poor cropping Align the original straight against left edge of the feeder slot Align the Guide Slide against the right edge of the original Ensure there is enough space behind the scanner for the original to completely feed through Scanning the same ori...

Page 14: ... place z Place the product securely on an even flat surface Tilted or uneven surfaces may cause mechanical or paper feeding problems z Retain the product box and packing materials for shipping purposes 2 2 Remove the protective tape Remove the protective tapes from the front and the back of the scanner 2 3 Install the battery 1 Turn the scanner over to reveal the bottom Push and remove the battery...

Page 15: ...vice Note Please use only the supplied battery 3 Insert the battery cover 2 4 Charge the battery There are two methods to charge the batteries through the USB cable to the computer or through the USB power adapter to the electric outlet 2 4 1 Via the USB cable 1 Turn off the scanner 2 Connect the micro USB connector to the USB port of the scanner 3 Connect the other USB connector to the USB port o...

Page 16: ... connected to a power outlet through a USB power adapter with a micro USB cable or connect the scanner to the computer through the supplied USB cable z While charging the battery the blue LED light will be solidly on After the charging is completed the LED light will be extinguished z When the battery is fully charged an A4 sized of page can be scanned for 200 times at 300 dpi or 150 times at 600 ...

Page 17: ...g page 8 5 x36 216 x 914 mm for 300 dpi only Unsuitable Original Type Do not use the following types of originals for scanning or the scanner may malfunction or cause the original to jam in the slot Originals thicker than 0 8 mm Originals with either side shorter than 50 mm Originals with lots of black or dark colors Originals with dark colors surrounding the edges Printed media newspapers magazin...

Page 18: ...nto the feeding slot or the top of your image will be cut Simply let go the photo card when it begins to feed into the slot 1 Insert your document FACE UP to the feeder and align it to the left edge of the feeder Then slide the guide lever against the right side of the original Guide Lever 2 Gently push the original into the feed slot release it as soon as it begins to feed After the feed begins t...

Page 19: ...e photo such as staples paper clips and paper sticky notes before feeding it into the scanner due to possible damage to the scanner 3 4 Change your file format The scanner offers two types of file formats By default all images are stored in JPEG format Optionally you can switch to PDF file format To save your document in PDF file format follow these steps 1 Press to turn on the scanner 2 Press aga...

Page 20: ...ge of the feeder slot and ensure there is adequate space behind the feeder for the originals to completely feed through Scanning on a flat and uncluttered surface is recommended The following example illustrates a 4 x6 original photo scanned with auto crop and without auto crop Original Auto crop on default If the original is fed slightly crooked the original is only cropped a pre defined maximum ...

Page 21: ... an independent card reader While connected you can view your scanned image files copy and paste files from one storage area to the other or delete files you don t wish to keep 3 7 1 Computer system requirements Operating System Windows XP Vista Windows 7 Windows 8 Macintosh Mac OS 10 5 10 6 or later USB Port USB 2 0 3 7 2 Connect with Windows XP or Later 1 Turn on the scanner 2 Insert the memory ...

Page 22: ...stored For example IMG_0001 jpg IMG_0002 jpg IMG_0001 pdf IMG_0002 pdf etc JPG files are stored in a sub folder titled DCIM 100PHOTO The folder stores 9999 photo files and then automatically creates another sub folder titled 101PHOTO and so on to 199PHOTO PDF files are stored in a sub folder titled DCIM 200DOC The folder stores 9999 document files and then automatically creates another sub folder ...

Page 23: ... 7 Disconnect the Scanner from a Macintosh 1 Click and drag the volume icon on the desktop to Trash Or Click the eject button next to the volume name in the Finder s window 2 Disconnect the scanner from your computer ...

Page 24: ...ally If the item is still jammed follow these steps to remove the item 1 Open the cover by holding the scanner with one thumb placing on the feeder and another thumb placing on the cover Carefully and firmly press your thumb into the feeder and then raise the cover This will cause the top of the scanner to release from the bottom of the scanner 2 Remove the item Cover 3 Close the cover and reinser...

Page 25: ...ision Please back up your photos and other scans stored on the built in disk before recalibrating the scanner and reformatting the disk 1 Ensure the scanner is powered off and then open the scanner cover 2 Press the Power button to restart the scanner Because the scanner cover is open the red LED will be flashing 3 To enter the calibration mode press and hold the Power button while closing the sca...

Page 26: ...4 a Hold the edges of the calibration sheet included and insert it with the text face up and the white area feeding first to the feeder of the scanner as shown b The process automatically formats the built in disk to ensure no writing errors 5 After the calibration process is finished the scanner powers off automatically 6 Power on the scanner to proceed with normal use 4 3 ...

Page 27: ...e any solvents or corrosive liquid i e alcohol kerosene etc to clean any part of the scanner otherwise the plastic material may be permanently damaged 1 Open the cover by holding the scanner with one thumb placing on the feeder and another thumb placing on the cover Carefully and firmly press your thumb into the feeder and then raise the cover This will cause the top of the scanner to release from...

Page 28: ... outlet Q The image can not be saved into the memory card while scanning A Make sure you have a SD card inserted correctly and that it has adequate space Q Why doesn t my computer recognize my scanner when it s connected via USB cable A Make sure the cable connection is correct and secure Restart the computer if necessary Q How can I tell if the scanner is scanning at 300 dpi 600 dpi or 1200 dpi A...

Page 29: ...se check the following 1 Are there scratches on the original or is the original clean 2 Remove any stains or dust from the original before scanning 3 Clean the rollers and glass with the included cleaning cloth Refer to the section Clean the scanner Q Should the scanner feel warm to the touch A It is normal for the scanner to emit a small amount of heat after prolonged use However if there are str...

Page 30: ...y again Make sure the memory cards are in FAT or FAT32 file formats only not NTFS or any other file format Reformat the memory card if necessary to use it with the scanner Is there a jam in the feeder Power the scanner off and then on again to continue the sheet feed If the item is still jammed open the cover and gently pull out the item Refer to page 4 1 Clear paper jam Is the cover open Make sur...

Page 31: ...e Disk 4 Copy and paste the time txt file to the root directory of the Removable Disk Drive 5 Open the text file The text file contains a string in YYYY MM DD HH MM format which indicates year month date hour minute for example 2013 06 15 07 30 6 Change the date and time to correct values and then save the file 7 Turn off the scanner and then turn it on Now your have completed setting the real tim...

Page 32: ... avision com tw Web Site http www avision com tw US and Canada Area Avision Labs Inc 6815 Mowry Ave Newark CA 94560 USA TEL 1 510 739 2369 Toll Free 1 888 909 7888 FAX 1 510 739 6060 E MAIL support avision labs com Web Site http www avision com China Area Avision Suzhou Co Ltd No 9 Suhong West Road Suzhou Industrial Park Jiangsu Province PRC 215021 TEL 86 512 62565888 Toll Free 86 400 185 8566 FAX...

Page 33: ...ompatible with USB 2 0 specification Mass Storage Built in 128MB NAND Flash Feed Twin Roller Support Operating System Windows XP Vista 7 8 Mac OS 10 5 or later Output File Format JPEG PDF Scan Resolution 300 DPI default 600 DPI and 1200 DPI full color USB Power 5Vdc 500mA Battery Li Ion battery 3 7V 700mAh Battery Durability 200 sheets A4 color 300 dpi 150 sheets A4 color 600 dpi 85 sheets A4 colo...

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