6.2
Frequently asked questions and answers
Q
：
Why does not my scanner turn on?
A
：
1.
The scanner may not be engaged with the feeder dock
correctly.
2.
The batteries may not enough power or may not be inserted
correctly.
Q
：
Why doesn’t my scanner scan?
A
：
The scanner may be in the Wi-Fi mode, it must be in the OFF
position before scanning. Before scanning photos or documents,
the microUSB cable must be disconnected from the scanner.
Q
：
The image can not be saved into the memory card while
scanning?
A
：
Make sure you have a microSD
TM
card inserted correctly, and that
it has adequate space
Q
：
Why doesn’t my computer recognize my scanner when it’s
connected via USB cable?
A
：
Make sure the cable connection is correct and secure. Restart the
computer if necessary.
Q
：
Why do all the images I scan have the same date when
saved on the memory card?
A
：
The device does not have an internal “clock” to keep real time, so
the date & time attributes are always a fixed date & time assigned
during production, not current date & time.
Q
：
Why are my scanned images distorted?
A
：
You may be scanning too fast; scan again at a lower speed.
6-2
