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Avigilon AINVR-STD-24TB User Manual Download Page 33

Manage ACC Services

On the

Server

panel use the:

l

General pane:

To...

Do this...

Shut down all the services before you shut
down the device.

Click

Stop

.

Start up all the services after they have been
shut down.

Click

Start

.

Reset the AI NVR

Click

Reset

Format the storage drive.

Click

Reinitialize

to delete all configuration and

recorded video data.

Download and install the ACC Client software
version provided with the AI NVR on the
computer you are using to access Server
Management.

Click

Download

. After the download is complete,

open the installer as you would any application
downloaded with a web browser to install the
software.

Tip:

The version of the ACC Client software provided with the AI NVR firmware may not be

the most recent. To ensure you are using the latest version of the ACC Client software for
the ACC system used by your security team, see

Download and Install the Latest ACC

Client Software

on page 16

.

l

Network Storage Management pane to enable ACC Client application users to archive video from
the AI NVR. See

Enable ACC Client Users to Archive Video

below

l

Service and RTP Ports panes to change the UDP and TCP ports used to communicate with the
AI NVR:

l

In the Service Ports pane, enter the

Base

value to use for the HTTP, HTTPS, and UDP ports and

click

Apply

. The list of ports is updated.

l

In the RTP Ports pane, enter the

Base

value to use for the UDP ports and click

Apply

. The

range of ports available for RTP is updated.

Important:

These changes can only take effect after the system restarts. When you are

prompted, allow the system to restart.

Enable ACC Client Users to Archive Video

To allow users of the ACC Client application to archive video from the AI NVR:

Manage ACC Services

33

Summary of Contents for AINVR-STD-24TB

Page 1: ...User Guide Avigilon AI NVR AINVR STD 24TB AINVR STD 32TB AINVR STD 48TB AINVR VAL 6TB AINVR VAL 12TB ...

Page 2: ... no license is granted with respect to any copyright industrial design trademark patent or other intellectual property rights of Avigilon Corporation or its licensors This document has been compiled and published using product descriptions and specifications available at the time of publication The contents of this document and the specifications of the products discussed herein are subject to cha...

Page 3: ...ng 13 Setting Up the AI NVR 15 Install the Sliding Rack Rails and Cable Management Arm 15 Install the Bezel 15 Connect the Cables and Power On 15 Download and Install the Latest ACC Client Software 16 Connect to the AI NVR using DHCP 16 Connect to the AI NVR using Static IP 17 Activate the ACC Software and Connect to Avigilon Cloud Services 18 Activate ACC Software and Feature Licenses 18 Connect ...

Page 4: ...I NVR 32 Manage ACC Services 33 Enable ACC Client Users to Archive Video 33 Manage Storage 34 Replace Hard Disk Drives 35 Connect the Device to Cameras and ACC Client Users 37 Provide Server Logs and System Logs for Support 37 Troubleshooting 39 Cannot Discover the Device 39 Network Configuration 39 Monitoring System Health 39 Identifying your Network Ports 40 LED Indicators 41 Diagnostic Indicato...

Page 5: ...s to help operators verify and respond faster Unusual Activity Detection UAD automatically detects atypical behavior of learned objects Requires an ACC7 VAC license l Avigilon Appearance Search Quickly locates a specific person or vehicle of interest across an entire site using a sophisticated deep learning AI search engine l Face Recognition Detects matches from managed watchlists to alert operat...

Page 6: ...ameras For optimal analytics performance the source camera should stream a minimum of 10 frames per second fps Web Browser Basic administration settings for the AI NVR are managed through its Server Management page which can be accessed from the ACC Client application or a web browser on a network workstation connected to the AI NVR Supported web browsers for Windows Mac or mobile devices include ...

Page 7: ...ed site networking deployments l Install the AI NVR so that it can communicate over the network with all the ACC Site member servers l Do not connect camerasto the AI NVRuntil afterthe appropriate network configurationhasbeenset up Passwords The first time you start the AI NVR you must create new administrator passwords for both l The ACC Site running on the AI NVR l The Server Management page run...

Page 8: ...ts Ensure the package contains the following l Avigilon AI NVR l Rack sliding rail assembly kit l Cable management arm assembly kit l Bezel and key l Power cables may be provided in a separate box Package Contents 8 ...

Page 9: ...s information about system operations For more information see LED Indicators on page 41 2 Bezel Protects against unauthorized physical access to the hard drives The bezel must be removed to access the front of the recorder 3 Bezel Lock Protects against unauthorized physical access 4 Power button Controls the power supply to the appliance 5 Video connector Accepts a VGA monitor connection Overview...

Page 10: ...ll out tab Figure 3 Back view of the AI NVR Standard 1 Out of Band Management OOBM connector Accepts an OOBM RJ 45 Ethernet connection to the management network 2 Serial connector Accepts connections to serial devices 3 Video connector Accepts a VGA monitor connection 4 USB connectors Disabled at run time 5 Four 4 RJ 45 1 Gbps Ethernet ports Use these ports to connect to the network of security ca...

Page 11: ... the power supply to the appliance 4 USB connectors Disabled at run time 5 Micro USB port Provides access to the Out of band OOB Management Network interface 6 Information tag Details of the pull out tag that provides the serial number product service details and support information 7 Hard drive caddies Provides access to hot swappable hard drives The LED indicators on each hard drive caddy indica...

Page 12: ...d to use network interface controller NIC teaming with your network connections For more information see NIC Teaming for Network Resiliency on the next page 3 Power supply Primary power supply An optional secondary power supply is available 4 Video connector Accepts a VGA monitor connection 5 Out of band management OOBM connector Accepts an OOBM RJ 45 Ethernet connection to the management network ...

Page 13: ... Dynamic Link Aggregation IEEE 802 3ad In this mode all of the teamed network ports will be aggregated into a single connection that has a combined bandwidth equal to the sum of all the teamed port s individual bandwidth All teamed network ports will be utilized simultaneously while in this mode and all devices using the teamed ports will operate at the same speed and duplex If one network port we...

Page 14: ...configuration or support Additionally this mode supports network ports of different speeds 10 Gb s and 1 Gb s to be teamed together Adaptive Load Balancing 14 ...

Page 15: ...ce 2 Push the left end of the bezel into the front of the unit until it clicks into place 3 Use the provided key to lock the bezel Connect the Cables and Power On Refer to the diagrams in the Overview section for the location of the different connectors Make the following connections as required 1 Connect the AI NVR to the network by plugging an Ethernet cable into one of the Ethernet ports 2 Conn...

Page 16: ...diately detected after it is connected to the security network The ACC server software then adds it to the list of sites that is displayed in the System Explorer when you start the ACC Client 1 On a workstation connected to the same network as the AI NVR start and log in to the ACC Client software 2 Locate the new site in the Site Login list You are looking for a site labeled AINVR STD xxTB serial...

Page 17: ...hooting on page 39 2 Click to connect to the device Important By default the AI NVR is configured with a self signed certificate which generates a connection warning in the web browser Organizations that deploy their own PKI can use the Certificates pane of the Server Management page to manage certificates on the device For more information see Manage Certificates on page 28 3 Click past any conne...

Page 18: ...cy it is recommended to use network interface controller NIC teaming with your network connections For more information see NIC Teaming for Network Resiliency on page 13 Activate the ACC Software and Connect to Avigilon Cloud Services After you have deployed your AI NVR activate your ACC software and feature licenses and connect to Avigilon Cloud Services Activate ACC Software and Feature Licenses...

Page 19: ...nse is activated you can immediately use the new licensed features Tip Finish organizing your multi server site before activating a new license to avoid reactivating the site license each time a new server is added Online Activation If you have internet access use online activation However if your site is large and contains hundreds of licenses the server may time out See Offline Activation below ...

Page 20: ... A capabilityResponse bin file should download automatically If not allow the download to occur when you are prompted 4 Complete the product registration page to receive product updates from Avigilon 5 Copy the bin file to a computer running the ACC Client software In the ACC Client 1 In the License Management dialog box click Apply 2 Select the bin file and click Open 3 Click OK to confirm your c...

Page 21: ...m 2 Click Choose File and select the key file 3 Click Upload A capabilityResponse bin file should download automatically If not allow the download to occur when you are prompted 4 Complete the product registration page to receive product updates from Avigilon 5 Copy the bin file to a computer running the ACC Client software 4 In the License Management dialog box click Apply 5 Select the bin file a...

Page 22: ... have the prerequisite analytics enabled are displayed in each tab If you do not see a tab it could be because AI NVR does not support that analytic or your site does not have the required analytics license 5 Click in the option box next to a camera to select or deselect the camera to enable analytics processing by the AI NVR for that camera An estimate of the resource cost is shown on the left of...

Page 23: ...tion with network access to the AI NVR you can open Server Management l Directly from the ACC Client software a Start the ACC Client software b Log in to the site from the System Explorer c In the New Task menu click Site Setup d Select the device in the System Explorer and click Server Management to open the device sign in page l With a bookmark from a web browser Use one of these methods to crea...

Page 24: ... Check the operating state of the ACC Server software Running in green Stopped in red View site information Site Name Server Name Server Version System View the AI NVR operating state Ready when it is fully operational Rebooting when it is power cycling Initializing when it is restarting View system information Product Name Part Number Serial Number Firmware Version Storage View information about ...

Page 25: ...tificates Manage Certificates on page 28 Monitor and manage the storage on the device click on the Storage panel Manage Storage on page 34 Connect to cameras and the ACC Clients click on the Network panel Connect the Device to Cameras and ACC Client Users on page 37 Prepare service logs from the ACC Server and system log files from the AI NVR for Avigilon Technical Support Click the Logs and click...

Page 26: ...to add to the team Network ports that are added will display in the Members area 4 Select the NIC Teaming mode from the Mode drop down list Available modes are Active Backup Dynamic Link Aggregation IEEE 802 3ad and Adaptive Load Balancing For more information on the mode options see NIC Teaming Modes on page 13 5 If you are using Active Backup mode use the Primary Member drop down list to select ...

Page 27: ...ext page Change the AI NVR Administrator Password You can only change the password not the default administrator username for Server Management 1 On the navigation bar click Device 2 On the General panel locate the Password pane 3 Enter your current password in the Old Password field 4 Enter your new password in the New Password and Confirm Password fields A complex password is recommended Remembe...

Page 28: ...ns Avigilon provides a self signed Web Certificate to secure the connection to Server Management and to the WebEndpoint service and a set of system level signed certificates from well known trusted Certificate Authorities CAs to ensure secure connections to any needed servers Optionally you can provide your own certificates and CAs The level of security provided by the certificates included with t...

Page 29: ...anage the device s Web Certificate from the Web Certificate tab on the Certificates pane Server Management and the WebEndpoint service use this certificate to authenticate themselves to devices that connect to them Only one Web Certificate can be active at any time You can replace the default Web Certificate with a custom certificate Important When you reset the device to its factory settings also...

Page 30: ...icate file crt was created with a CSR generated by the certificate issuer s preferred method or was not generated using the most recent CSR file on the device repeat this step to upload the private key file d Click Upload 4 On the Web Certificate tab click on the name of the uploaded certificate to enable it This also disables the previous certificate Upload a Trusted CA Certificate Manage signed ...

Page 31: ...es l You can use Remote Site Upgrade from an ACC Client connected to all of the AI NVRs in a site at the same time Refer to the procedure for upgrading servers in a site in the Help files provided with the ACC Client l You can use the Server Management page using the following procedure Before you can upgrade or reinstall the firmware with the Server Management page download the latest version of ...

Page 32: ...g When the device has rebooted the connection to the Server Management page is restored in your web browser Note If an error occurs during the upload phase or the upgrade process or if the firmware becomes corrupted you are prompted to remove the file Reboot the AI NVR You can reboot the AI NVR from Server Management 1 Open the Device panel 2 On the General pane click Reboot Monitor the progress o...

Page 33: ...ing the latest version of the ACC Client software for the ACC system used by your security team see Download and Install the Latest ACC Client Software on page 16 l Network Storage Management pane to enable ACC Client application users to archive video from the AI NVR See Enable ACC Client Users to Archive Video below l Service and RTP Ports panes to change the UDP and TCP ports used to communicat...

Page 34: ... of the AI NVR you can l Monitor the storage capacity and the status of the virtual disks configured on the device on the Virtual Disks panel and the physical disks installed on the device on the Physical Disks panel l Expand a virtual disk on the Virtual Disks panel to monitor the status of the physical disks that are members of that virtual disk l View details about each physical disk including ...

Page 35: ...ates is displayed Virtual Disks and Physical Disks panel Prepare to replace a physical disk Click You are prompted to Eject or Cancel The status changes to Offline and changes to indicating all services have stopped For more information on replacing a physical disk see Replace Hard Disk Drives below Physical Disks panel View the capacity and status of each physical disk View information about each...

Page 36: ...HDD The progress of the rebuilding is displayed in the Physical Disks panel This may take several hours 3 You can now remove the HDD from the appliance 1 Locate the failed hard drive at the front of the recorder 2 Press the release button on the front left of the hard drive 3 When the handle is released pull the hard drive out of the recorder 4 Remove the four screws from the side of the hard driv...

Page 37: ...ically the default setting or off to manually specify the connections Enter the appropriate values in the following fields if you are manually entering the connection settings l IP Address l Subnet Mask l Default Gateway Click Apply to save your changes Set how the device obtains a named address from a DNS server Toggle Automatic DNS on to discover connected DNS servers automatically the default s...

Page 38: ...ogs o FCP Logs o Server Logs o WebEndpoint Logs l For the System Logs o System Logs o Boot Logs o Web Server Logs 2 In the Maximum Logs drop down list select the number of log messages you want to display each time 3 Enter text in the Filter field to apply a filter to the log listings 4 Click the Sync button to display the updated logs Provide Server Logs and System Logs for Support 38 ...

Page 39: ...ator username and password for the ACC Server l Access the appliance from your web browser using the https AINVR STD serial number or https AINVR VAL serial number l Use the Address Resolution Protocol ARP to determine the IP address for the device 1 Locate and copy down the MAC Address MAC listed on the Serial Number Tag for reference 2 Open a Command Prompt window and enter the following command...

Page 40: ...ntify a network port 1 Open the Network panel on the Server Management page 2 Toggle the Identify switch on for the network connection that you want to identify 3 Visually check the back panel of the AI NVR The network port LEDs will be flashing for the network connection you have selected to Identify Note The Identify toggle will automatically switch off after 10 minutes to avoid continuously fla...

Page 41: ...iled power supply l voltage regulator Check the power status indicator to confirm if it is an issue with the power supply Memory l Blinks orange there is a memory error PCIe l Blinks orange there is a PCIe card error Restart then upgrade the device firmware if the error persists System health and System ID l Blue powered and in good health l Blinking blue System ID mode active l Orange fail safe m...

Page 42: ...plied Flashing green The firmware update is being applied to the power supply unit Flashing green then turns off The redundant power supply is mismatched This only occurs if you have a secondary redundant power supply installed Flashing orange There is a problem with the power supply Power Status Indicators 42 ...

Page 43: ...nections on the rear of the appliance 1 VGA connector for monitor 2 USB connector for keyboard Tip Alternatively you can uhe USB connectors on the front of the appliance 2 Press the power button on the front of the appliance to powercycle the appliance and start the reboot process The Avigilon logo and a progress bar appear on the monitor while the BIOS is loading 3 When the progress bar indicates...

Page 44: ...Limited Warranty Avigilon warranty terms for this product are provided at avigilon com warranty Restore the AI NVRto Factory Default Settings 44 ...

Page 45: ...Information For additional product documentation and software and firmware upgrades visit avigilon com support Technical Support Contact Avigilon Technical Support at avigilon com contact For More Information 45 ...

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