Classification: Avery Dennison – Public
Using Printer Diagnostics
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U S I N G P R I N T E R D I A G N O S T I C S
Several menus contain printer diagnostic information:
♦
Printer Information (battery and sensor values)
♦
Print Head Information (number of bad dots, etc.)
♦
Service Tools (only accessible by a Service Representative because it requires a separate
password)
♦
About
If the USB port does not work and/or you cannot access W iFi, make sure those ports are active.
See “Using Device Hardening” for more information.
If you can’t access the printer because of a lost password/passcode, see “
” for more information.
V i ew i n g B a t t e r y V o l t ag e s an d S en so r V al u e s
Use the
Printer Setup Application
to view the battery voltages and sensor values.
Tap
Printer Information
to view:
♦
Battery Voltage – the valid range is between 7.0 and 8.4 volts. The printer does not print if
the voltage is below 7.0.
♦
Backup Battery Voltage
♦
Black Mark Calibration Value - the valid range is between 100 (1.00%) and 9500 (95.00%).
The t
ypical value will be between 500(5.00%) and 1500(15.00%).
♦
Black Mark Voltage - the valid range is between 0 and 5.0
♦
Printhead Temperature - the valid range is between 5 and 60 Celsius. The temperature of the
printhead depends upon the number of labels printed and the operating environment. If the
temperature is greater than 60, the printer does not print.
Provide these values to Technical Support if the printer does not properly calibrate or print.
V i ew i n g P ri n t H ea d I n f o r m at i o n
Use the
Printer Setup Application
to check the number of bad dots on the printhead if poor print
quality appears.
Tap
Print Head Information
to view:
♦
Bad Dot Count – the printer will not print if the number of bad dots exceeds 8?
♦
Average Dot Resistance – the printer displays the average printhead dot resistance valid.
♦
Dot Resistance Value Array - use your finger to scroll through the dot values. The valid
range is between 245 and 455.
Provide these values to Technical Support if they are not within range.
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