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AVerTV 6 

53 

Chapter 12 

Customer Service  

The AVerTV 6 application provides a convenient tool, which allows users to contact 
AVerMedia’s customer service department easily via the website. Please make sure that 
you have already connected to the Internet.  

To contact the customer service: 

1.

 

Right-click on the TV monitor window. When a menu 
list pop-up, choose 

About 

(as shown at right).  

2.

 

When a information dialog box appear, select the 
office in your area from the drop-down list.  

 

3.

 

Click 

 to connect to AVerMedia’s website. Then click 

 to exit the current 

dialog box. 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

www.avermedia.com

 

Summary of Contents for AVerTV 6 E501R

Page 1: ...eliability however no responsibility is assumed for inaccuracies The information contained in this documentation is subject to change without notice COPYRIGHT 2007 by AVerMedia TECHNOLOGIES Inc All ri...

Page 2: ...3 5 4 Remote Control Buttons Model 4 12 3 6 Changing TV Monitor Resolution 13 3 7 Resizing the TV Monitor Window 13 3 8 Changing Display Aspect Ratio 13 3 9 Always on Top 13 3 10 Setting Windows Power...

Page 3: ...Skipping Unwanted Channels 32 5 6 Adding a Radio Frequency 32 5 7 Modifying a Channel Name 32 5 8 Adding and Deleting Channel Groups 33 5 9 Customizing Audio Recording Settings 33 Chapter 6 TimeShift...

Page 4: ...mize the Display Mode 44 9 1 2 Overview 45 9 1 3 Toolbar Buttons 46 9 1 4 LED Lamp 46 9 1 5 Using Teletext 47 Chapter 10 Scheduler 49 10 1 Schedule Management 49 10 2 Adding Schedules 50 Chapter 11 Ho...

Page 5: ...V Cardbus Plus Model No E501R TV System Digital TV DVB T ATSC DVB S Analog TV NTSC PAL SECAM B G SECAM D K Audio Mode Stereo Mono SAP FM Radio Support Not Support Remote Control Support Model 1 Model...

Page 6: ...miss your favorite ball games soaps or game shows anymore because the TimeShift function performs background recording of a TV program This means you can return and watch from the part of the program...

Page 7: ...the application click Start point to Programs choose AVerMedia AVerTV 6 and then click AVerTV 6 Another way is to double click the AVerTV 6 program icon on the desktop Or you can double click the AVe...

Page 8: ...ase make sure that your country region is correct For more information please refer to Scanning Channels in Chapter 4 2 On this page choose the TV option to search only for air channels or select CATV...

Page 9: ...Show Hide Video Frame 4 Stop 11 Minimize 5 TimeShift 12 Full Screen 6 Record 13 Exit 7 Volume The Control Panel provides button controls for selecting channels adjusting volume capturing images and mo...

Page 10: ...isplay 16 consecutive TV channels on the TV Monitor window 6 Channel Up Down Go to the next upper or lower active channel 7 Mute Turn off the sound 8 Setup Allows you to Scan channels Set the Windows...

Page 11: ...ed parts while at the same time recording is in progress Freeze the TimeShift temporarily 24 Next File Play the next file in the playlist 25 Previous File Play the previous file in the playlist 26 Sto...

Page 12: ...rol can only be used on AVerMedia AVerTV 6 application 3 5 1 Remote Control Buttons Model 1 1 2 3 4 5 6 7 Button Description 1 Power Turn on off the application 2 VOL Volume up down 3 Source Switch be...

Page 13: ...ext page of the corresponding color according to this button 11 SLEEP Go to the next file in the playlist Set the time to put your computer in Stand By or Hibernate mode Jump to the Teletext page of t...

Page 14: ...rrent program or video into your hard drive 19 MUTE Turn on off the sound 20 CH Go up or down to the next active channel 21 SNAPSHOT Capture the on screen image to a bitmap file 22 DISPLAY Display inf...

Page 15: ...cording to this button 11 Forward Advance the playback Jump to the Teletext page of the corresponding color according to this button 12 Next File Go to the next file in the playlist Jump to the Telete...

Page 16: ...d Advance the playback Jump to the Teletext page of the corresponding color according to this button 11 Next File Go to the next file in the playlist Set the time to put your computer in Standby or Hi...

Page 17: ...he TV Monitor window to display it in full screen or click the Full Screen button on the Control Panel When in full screen mode just double click anywhere on the screen to revert to the normal TV wind...

Page 18: ...s icon on the left pane 2 By default the system is set to enable the Stand By Hibernation option What you have to do is to choose the desired power saving settings If your computer has problem with be...

Page 19: ...the center of the screen 3 Set the time you want by pressing the Wake Up button continuously For more information please refer to the table below Then the application will be turned on automatically...

Page 20: ...down list select your country or region c Click Apply to save the settings 2 Then select Analog TV or Programs On this page choose the TV option to search only for air channels or select CATV to scan...

Page 21: ...ation section Then the Advance Program Configuration dialog box will appear 2 If you don t want to miss any channels click All Frequencies Scan 3 When a warning message appears click Yes to continue t...

Page 22: ...e video file format you wish to use for saving the recorded video file 4 You can use the default format or select New to create your own file format This picture is only for reference 5 Click New and...

Page 23: ...tandard VCD frame size and frame rate are 352 x 240 pixels at 29 97 fps for NTSC and 352 x 288 pixels at 25 fps for PAL DVD When you choose this format the recorded video file will be saved in MPEG 2...

Page 24: ...first We recommend downloading the DivX codec from www divx com or XviD codec from www xvid org Then install the codec 2 Next run the AVerTV 6 and click the Setup button In the Setup dialog box click...

Page 25: ...fer to the section titled Recording Setting in Chapter 6 2 The codecs are not developed by AVerMedia Therefore AVerMedia could not guarantee the function of MPEG 4 recording 4 1 4 Fine Tuning Color an...

Page 26: ...Factory Setting 4 1 5 Enhancing the Video Quality This function can reduce noise Choose an appropriate option listed below z Video Quality Enhancement Enable Activate to improve the video quality z V...

Page 27: ...w you can delete the unwanted programs by clearing the check box 6 Click Apply to save the settings and click OK to exit the current dialog box Or you can click Cancel to revert to the original settin...

Page 28: ...you select the Filter button located on the bottom right corner of the program panel the system will hide all the pay channels in the program list Filter function is only available for digital TV 4 4...

Page 29: ...o save the settings and click OK to exit the dialog box Or you can press Cancel to abort without saving 4 6 Modifying a program list name Surely you can change a program list name To rename a program...

Page 30: ...annel in the Program Information section 2 Clear the Enable check box so that you will not access that channel when you press Channel Up Down buttons 3 However you can still see the channel in your pr...

Page 31: ...annel Preview function can display 16 TV channels on screen at the same time You can see clearly which TV programs are currently showing on these channels To preview the channels 1 Click to open the N...

Page 32: ...originally selected TV channel 4 10 Changing the OSD Attributes Click the Setup button and in the Setup dialog box click on the Personalise icon on the left pane In this page you can customize menu e...

Page 33: ...Mixer icon on the left pane This function provides a variety of sound effects including Dolby Surround Incredible Mono and Incredible Stereo You can also drag the slider to control the Stereo Bass and...

Page 34: ...ore To change back to live TV click the Video Source button 1 2 3 4 5 6 7 8 9 11 13 12 10 16 15 14 17 18 19 20 21 22 23 24 25 26 This picture is only for reference 1 Signal Status Enable or Disable Re...

Page 35: ...tings and click OK to exit the current dialog box To abort the settings click Cancel 5 3 Manually Scanning Specific FM Channels Instead of scanning all channels you can choose to manually scan one or...

Page 36: ...ill be removed indicating that the channel will be excluded from your channel list and that you won t be able to access and hear them through the Channel Up Down button 5 6 Adding a Radio Frequency If...

Page 37: ...this new channel group For more information refer to How to Auto Scan FM Radio Channels 4 To add more channel groups repeat steps 2 to 3 To delete a channel group 1 Click the Setup button and in the...

Page 38: ...he settings To abort this operation click Cancel 6 If you want to change the settings of your own file format click Modify or you can click Delete to remove the unwanted file format that you created e...

Page 39: ...advance forward rewind and more 1 2 3 4 5 6 7 8 This picture is only for reference BUTTON FUNCTION 1 Backward Click to move backward in intervals 2 Playback Seek Drag the slider tab to move to any pa...

Page 40: ...ng settings This picture is only for reference 2 By default TimeShift performs recording of the TV program by creating a temporary video file and deletes this file once you click the Stop button If yo...

Page 41: ...n release the mouse button 3 You can also click the Backward button to move backward in fixed intervals until you reach the part where you left off 4 To advance forward and skip some parts of the reco...

Page 42: ...move backward in intervals 2 Playback Seek Drag the slider tab to move to any part of the recorded file 3 Volume Drag your mouse up down to increase decrease the volume level 4 Mute Turn off the sound...

Page 43: ...el Note To hide the sound of the TV program when recording click the Mute button on the Control Panel 7 3 Using the Recording Function To record a TV Radio program that you want do the following 1 Cli...

Page 44: ...ight corner Bottom left Corner Display the PIP window on the bottom left corner Bottom right Corner Display the PIP window on the bottom right corner Movable Resize the PIP window and separate it from...

Page 45: ...Panel The Album will then appear displaying thumbnails of the captured image BUTTON 1 Wallpaper 2 Save as 3 Remove 4 Remove All To capture another image click the Snapshot button on the Control Panel...

Page 46: ...ge Then specify a file name for saving the captured image 5 Choose the image size In the Size section select the Standard option and choose a desirable image size from the drop down list If you want t...

Page 47: ...Pictures box specify the number of images you want to capture 3 In the Interval Time box specify the interval between captures For instance if you specify 10 seconds an image will be captured every 10...

Page 48: ...vailable if there is no such service provided in your area 9 1 Teletext 9 1 1 Customize the Display Mode 1 Click the Setup button and in the setup dialog box click the Teletext icon in the left pane 2...

Page 49: ...em 2 Toolbar It includes buttons that gives quick access to perform certain frequently used functions from the Menu Bar 3 Status Bar The status bar is located in the lower left corner of the window It...

Page 50: ...n the history list The command is usable after one or more back steps in the history list TV Scale Changes the proportion of the Teletext window to 4 by 3 Always On Top Makes Teletext Window float ove...

Page 51: ...numeric buttons of your keyboard or AVerMedia TV remote control y Press the positive or negative button to move to the succeeding or preceding teletext page Copying a Teletext Page 1 Simply click and...

Page 52: ...and click OK Opening a Teletext Page 1 Choose Open from the File menu or press Ctrl O 2 From the Open dialog box select the file containing the teletext page you want and click OK Opening Another Tele...

Page 53: ...Current Time 2 Selected Schedule The check box next to the Program column as shown at right indicates the schedule will be executed at a preset time Once the application starts to execute a scheduled...

Page 54: ...e screen To immediately watch or listen to the TV Radio program which is being recorded just double click this icon 5 In the After Record Schemes it automatically switches to the selected power contro...

Page 55: ...and time Choose Everyday to perform schedule everyday at a preset time 8 If you choose Activate AVerTV in step 4 click Insert to complete the settings If you choose Record or Silent Record you need t...

Page 56: ...review Press to perform 16 Channel Preview function on your numeric keypad Volume Press to increase or decrease the volume level LEFT RIGHT ARROW Rewind Fast Forward Press to rewind or fast forward fo...

Page 57: ...lease make sure that you have already connected to the Internet To contact the customer service 1 Right click on the TV monitor window When a menu list pop up choose About as shown at right 2 When a i...

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