AVer FD1020 User Manual Download Page 75

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Troubleshooting

Here are some useful tips on how to solve some common problems.

Problem

Solution

I forgot the account and password for

FD1020. How can I go back to default

setting?

Please refer to the manual of

“Factory Default setting”

description.

I recorded video file in H.264 file format

but failed to playback on Media Player

(V.9).

Default Windows Media Player doesn’t have H.264

decoder so that you can’t playback the file

successfully. Please install K-Lite program in advance

or install KMPlayer or VLC program to playback the

video file. You can search those free programs on

Internet.

Summary of Contents for FD1020

Page 1: ...AVer FD1020 User Manual ...

Page 2: ...P CAMERA BY USING NXU LITE RECORDING SOFTWARE 14 FINDING IP CAMERA BY USING AVER IPCAM UTILITY 18 USING NON DHCP SERVER ROUTER NETWORK 20 INSTALL ACTIVEX CONTROL 22 USING THE IP CAMERA BROWSER INTERFACE 24 PREVIEW 24 SYSTEM GENERAL 27 SYSTEM GENERAL MAINTENANCE 27 To Upgrade the IP Camera Firmware 28 SYSTEM GENERAL DATE TIME 29 SYSTEM USER MANAGEMENT 30 SYSTEM USER MANAGEMENT 30 SYSTEM NETWORK SET...

Page 3: ...ANCE ACCESS LIST 47 SYSTEM ADVANCE QOS DSCP 48 SYSTEM IMAGE 49 SYSTEM IMAGE OSD 49 SYSTEM IMAGE PREFERENCE 50 SYSTEM IMAGE ADVANCED 51 SYSTEM IMAGE PRIVACY MASK 53 SYSTEM VIDEO STREAM GENERAL 54 SYSTEM VIDEO STREAM STREAM1 54 SYSTEM VIDEO STREAM STREAM2 56 SYSTEM VIDEO STREAM STREAM3 58 SYSTEM AUDIO 59 SYSTEM SD CARD 60 EVENT ARRANGEMENT MOTION 61 EVENT ARRANGEMENT PREFERENCE 62 EVENT SCHEDULE 63 ...

Page 4: ...Y DEFAULT 70 TROUBLESHOOTING 71 APPENDIX 72 FCC NOTICE CLASS A 73 COPYRIGHT 73 NOTICE 73 WARNING 73 LIMITED WARRANTY 74 LIMITATIONS OF WARRANTY 74 DISCLAIMER OF WARRANTY 74 LIMITATION OF LIABILITY 75 GOVERNING LAW AND YOUR RIGHTS 75 ...

Page 5: ...emotely With a user friendly interface it is an easy to use IP camera for security applications Product Specifications Real Time HD 720P Digital Wide Dynamic Range Adjustable Shutter Speed 3D 2D Digital Noise Reduction Adjustable Sense Up Day Night Manual Switch Time Control Power over Ethernet Built in IR LED 5M Available 2 way Audio H 264 M JPEG Compression Micro SD Card Backup Optional Support ...

Page 6: ...lter Audio Input Output G 711 64K and G 726 32K 24K Input Mic built in Output External Line out IR distance 5 Meter Power Over Ethernet Yes Power Consumption DC 12V Max 2 52W IR ON 1 92W IR Off PoE Max 802 3af 3 36W IR ON 2 88W IR Off Operation Temperature 0 C 45 C Dimensions 100mm x 49mm H Weight 180g Network Ethernet 10 100 Base T Network Protocol IPv6 IPv4 HTTP HTTPS SNMP QoS DSCP Access list R...

Page 7: ...es 5 different areas Compression format H 264 M JPEG Video bitrate adjust CBR VBR Motion Detection Yes 3 Different Areas Triggered action Mail FTP Save to SD card SAMBA DO Pre Post alarm Yes Pre 5 secs Post 5 secs Security Password protection IP address filtering HTTPS encrypted data transmission QoS DSCP Firmware upgrade HTTP mode can be upgraded remotely Simultaneous connection Up to 10 Audio Ye...

Page 8: ...IE 8 0 or above Note Please enable Compatibility View while using IE 10 or above Hardware Suggested iOS 4 3 or above Android 1 6 or above Mobil support Intel Dual Core 2 53G RAM 1024MB Graphic card 128MB SPECIFICATIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE ...

Page 9: ...5 Package contents Item Descriptions 1 FD1020 2 Power Adaptor Optional item 3 Wall plus 4 Screw 5 CD User s Manual and Quick Guide NVR software included ...

Page 10: ...6 Product Installation Monitor Setting 1 Right click on the desktop Select Properties 2 Change Color quality to Highest 32 bit ...

Page 11: ...7 Hardware Installation and I O Pin Assignment 1 Product Overview ...

Page 12: ...8 2 Installation a Open the camera cover by pressing the two sides as shown in the following figures ...

Page 13: ... ceiling or the wall Note Do not lock it completely because you might need to adjust the lens angle later c Unscrew the lens to adjust the angle d After adjusting the lens screw it tight Repeat steps b and c as you need during the whole process ...

Page 14: ...net and Power adaptor f Break the cover hole carefully and plug in the Ethernet and power adaptor g After finishing step b and c screw tight the camera on the ceiling or wall h Close the camera cover 3 Connector Instruction ...

Page 15: ...rs the DO output is 5V DO and GND are disconnected When the camera detects events it will trigger and external alarm DO output is 0V DO and GND are connected If you select N O on Input sensor setting when the switch contacts are opened the camera input alarm will be triggered and will execute the action user has set for example send a snapshot to E mail address ...

Page 16: ...ch contacts are closed the camera input alarm will be triggered and will execute the action user has set for example send a snapshot to E mail address c I O PIN definition GND Ground Initial state is LOW DO Digital Output DC 5V DI Digital Input Max 50mA DC 5V ...

Page 17: ... LAN infrastructure It enables power to be provided to the network device such as an IP camera using the same cable as that used for network connection It eliminates the need for power outlets at the camera locations Note 802 3af 15 4W PoE Switch is recommended Ethernet PoE Switch PoE IP Camera PoE IP Camera Ethernet Cable Ethernet Cable ...

Page 18: ...r name and Password for login NXU Lite system Users can define the User name and Password as wishes Please refer to NXU Lite user manual for detailed installation instruction 2 To run the application double click on your PC desktop or click Start Programs DVR NXU Lite For security purpose some of the features would require you to enter User name and Password before it can be accessed When the Auth...

Page 19: ...15 3 Click Setup button 4 Click Add IPCam button ...

Page 20: ...16 5 Select IP Camera item 6 Enter IP Camera s ID and Password default is admin admin and click Auto Search to find camera ...

Page 21: ...ble User can double click on the camera is in red text and configure the IP camera s setting even the IP camera is not in the same IP segment Press OK to back to previous screen and press Connect to start live view Double click the IP camera model that user has purchased ex FD1020 Please ignore ONVIF protocol selection NXU Lite doesn t support ONVIF connection ...

Page 22: ...ware CD 2 Run the IPCam Utility 3 Select the proper network adapter and click Search to begin searching 4 Select and double click the IP camera you want to access If you want to change the setting of the selected IP camera enter the user ID correct password and change the settings and then click Apply button This will change the setting and rescan the network again ...

Page 23: ...ActiveX warning message appears click to allow running the add on Note The default IP address is 192 168 1 168 The default ID and Password are both admin It is not allowed to enter device name in Chinese and any other special characters Gateway number can t be 0 IP camera device name should be less than 30 digits ...

Page 24: ...C s IP address and the IP camera s IP address are the same Example The same Subnet IP camera IP address 192 168 1 168 PC IP address 192 168 1 100 Different Subnets IP camera IP address 192 168 1 168 PC IP address 192 168 2 100 To Change PC IP Address Control Panel Network Connections Local Area Connection Properties Internet Protocol TCP IP Properties Please make sure your IP camera and PC have th...

Page 25: ... to access remote monitoring is to double click on a selected IP camera in Camera Name list in AVer IPCam Utility Then the IE browser will open and connect to IP camera Then please key in the default ID and Password both of which are admin ...

Page 26: ...stallation fails please check the security settings for the Internet Explorer browser 1 IE Tools Internet Options Security Tab Custom Level Security Settings Download unsigned ActiveX controls Select Enable or Prompt 2 IE Tools Internet Options Security Tab Custom Level Initialize and script ActiveX controls not marked as safe Select Enable or Prompt 1 2 3 4 ...

Page 27: ...23 5 When the following dialogue box appears click Yes ...

Page 28: ... expand and navigate to access all the features Preview Launch the Internet Explorer browser type the IP address of the IP camera in the address field It will show the following dialogue box Key in the ID and Password The default ID and Password are both admin Once connected to the IP camera the following program interface will appear ...

Page 29: ...op audio and video recording The recorded video will be saved in avi format 9 2 way Talk Click the Microphone button to talk to IP camera side from user site Click this button again to mute this function 10 Speaker Turn on the PC s speaker so that PC side can hear sound from IP camera side Click this button again to mute this function Use the scroll bar to adjust the speaker volume It shows the cu...

Page 30: ...le video streams of up to 3 types To change the video stream setting go to System Video Stream Notes When streaming 2 setting in Video Setting is closed there won t have other stream option 14 Direction Controller Move the position of the view point while in zoom mode User has to zoom in first ...

Page 31: ...em firmware reset the configuration settings without having to change the user management and network settings reboot and restore all back to factory default settings 1 2 3 4 5 6 Name Function 1 Export Settings Upload to save all the configuration settings from the IP camera to computer hard disk 2 Reboot Turn the IP camera off and on again 3 Factory default Set all the configuration settings back...

Page 32: ...k Browse Locate and select the file and click Open 3 Click Apply Wait till you see the massage Firmware Upgrade OK You may now click the Internet Explorer browser refresh button or press F5 The login page will appear 5 Import Download to replace the current settings with the configuration settings file from the computer hard disk to IP camera 6 System log Display the IP camera system event log ...

Page 33: ...in the correct settings click Apply to apply the new settings Name Function 1 Current Date Time Display the current date and time 2 Date Format Select the date display format 3 Time Zone Set the local time zone Check the box next to Enable Daylight Saving to enable and setup the start date and end date for daylight saving time ...

Page 34: ...em User Management In this section only admin level is authorized to create delete and edit the account in Account tab and configure the client connection setting in Connection tab System User Management IP camera supports two different user accounts Administrator Admin and Guest User User Type Access Rights Admin Can access all the configuration pages Guest User Can only access the preview and st...

Page 35: ... the password in Confirm Then click Add Set User List Click edit to change the account password To delete the user account click Remove button Note 1 The password can t be empty otherwise user are not able to login successfully 2 Please don t use special symbols as user name such as ...

Page 36: ...PPPoE After completed all settings click Apply to save the configuration DHCP Using DHCP IP camera will get all the network parameters from DHCP server automatically Static IP Please enter the IP address subnet mask gateway Primary DNS and Secondary DNS PPPoE Enter the Username Password and re enter Password in Confirm Password for the ADSL connection And then click Apply to save the configuration...

Page 37: ...FTP Setting Used to send out the video to FTP server a Enter necessary information in FTP Server Account Name Password and Path columns b Port Select the FTP server port c If the user wants to create a new folder on the FTP server to save the video file select Yes under the Create the folder d Mode Select the FTP transmission mode e Click Apply to save the configuration NAS Settings Used to send o...

Page 38: ...n Name Account Name and Password that the user has registered on the DDNS service provider in the appropriate columns c Enter the IP refreshing time period in the Schedule Update column d Click Apply to save the configuration Note If you set up schedule update to occur too frequently the IP may be blocked In general performing schedule update once a day 1440 minutes is recommended ...

Page 39: ... pair do not match a real user Error An option available only to credited users was specified Error Not in the form hostname domain org or domain com Error The hostname specified does not exist Error Not under the username specified Error Too many or no hosts specified in an update Error The hostname specified is blocked for update abuse Error DNS error encountered Error DNS Server Error Condition...

Page 40: ... your PC Please follow the procedure to activate UPnP 1 Open the Control Panel from the Start Menu 2 Select Add Remove Programs 3 Select Add Remove Windows Components and open Networking Services section 4 Click Details and select UPnP to setup the service 5 The IP device icon will be added to My Network Places 6 User may double click the IP device icon to access IE browser UPnP Port Forwarding If...

Page 41: ... UDP for connecting TCP connection uses RTSP Port 554 UDP connection uses RTP Start and End Port Security Yes is required account and password to connect with this IP camera through ONVIF protocol No is not required account and password to connect RTSP Keepalive To keep connection until remote site disconnects it ...

Page 42: ... example The application is to get the multicast streaming in the LAN environment Basically the users operate VLC player and then you can get the multicast streaming form IP camera Please follow the steps to obtain the multicast streaming in the following steps Step 1 1 Implement VLC player please download from the internet 2 Select tools preferences ...

Page 43: ...39 Step 2 Step 3 Select Media open network stream 3 Select force multicast RTP via TRSP 2 Select Demuxers and RTP RTSP 1 Select all ...

Page 44: ...40 Step 4 Input rtsp IPCAM Address RTSP Path The URL address should be the same as the RTSP path in Video Stream System Video Stream ...

Page 45: ...ice a If the received image is not from the required IP camera please adjust the value Change either IP Address or Port number b If the Multicast stream you use doesn t support RTSP Keepalive please select NO ...

Page 46: ... then you can check the connection status properties and device position like IP address of this IP Camera in the network map In the computer running Windows Vista or Windows 7 you can find LLTD through the path Start Control Panel Network and internet Network and Sharing Center Click See full map System Network Setting IPv6 Beside IPv4 there is IPv6 for users to set up IP address ...

Page 47: ... You can select the connection type Https means user cannot connect the camera via Http protocol The HTTPS path will be https IP address If you select Http Https both the Http and Https path can be used to access the camera Remove the existing setting Before setting new request please remove old secure identification Select Http connection type and click Remove ...

Page 48: ...44 Created Request Setting the secure identification and apply it There are two ways to set Certificate Install Signed Certificate or Create Self Signed Certificate ...

Page 49: ...ed simultaneously SNMPv1 and SNMPv2 The term Community name in SNMPv1 and SNMPv2c can be roughly regarded as key The person who has the community name has the authority to read or edit the information of IP camera via SNMP Check the box to enable SNMPv1 or SNMPv2c protocol and specify the community name for write read and write and read read only The user who uses read community name to access the...

Page 50: ...ou set in the camera to get accessing SNMPv1 v2cTrap Trap is a mechanism that allows the managed device to send messages to manager instead of waiting passively for polling from the manager Specify the trap event When those events happen the camera will send the ring message to the Trap Address which is usually the manager s IP address Trap Community means the community that can receive the trap m...

Page 51: ...address of them Take the picture above for example IP address192 168 50 151 161 is not allowed to connect to the camera but only 192 168 50 159 can access Note In the list allow condition must be ranked before deny condition For example if we exchange the sequence set Deny 192 168 50 151 192 168 50 161 for the first item and Allow 192 168 50 159 for the second item in the list the IP 192 168 50 15...

Page 52: ... a 6 bit in the IP header for packet classification purpose The number 0 63 for Live Stream Event Alarm and Management represent the ratio that the bandwidth is divided For example if you set5 10 and 20 for the three items then the bandwidth of the three item is 5 10 20 There is no difference between setting 0 0 0 or 63 63 63 because under these two setting the three items will get equal bandwidth...

Page 53: ...amp and text title After completing the setting click Save to apply the new setting and Cancel to keep the new setting Please note it can t use Chinese words Time Stamp Mark Enable check box and select a position where date and time stamp text to display on video screen Customize Title Click Enabled can adjust the OSD contents which are including Alpha of text special characters ex are not allowed...

Page 54: ...o on screen D WDR This function is able to reduce the contrast in the view to avoid the dark zones resulting from over and under exposure Anti Fog Improve the image clarity on environments presenting high levels of fog or smoke Lens Distortion Correction Straight the curves in the borders of the image caused by the lens angles The available values are OFF 1 2 3 4 5 6 7 8 9 10 Adjust Brightness Con...

Page 55: ...ust the shutter time level to get the best image quality IR Cut Filter Select the IR cut filter mode Color Mode Light Sensor Mode B W Mode Schedule Mode or DI Trigger Mode When you choose Light Sensor Mode the image will be turned to black and white at night in order to keep clear Current lux value is provided for reference Under Times Mode the switch time of Color Black and white is according to ...

Page 56: ...he shutter time option and corresponding range Option Shutter Time Range sec Outdoor Selected number in Sense up 1 10 1 24000 1 10 1 15 1 24000 1 15 1 30 1 24000 1 30 Indoor Selected number in Sense up 1 30 1 24000 1 30 1 50 1 24000 1 50 1 60 1 24000 1 60 1 100 1 24000 1 100 1 125 1 24000 1 125 1 250 1 24000 1 250 1 500 1 24000 1 500 1 1000 1 24000 1 1000 ...

Page 57: ...acy Mask For the security purpose there are three areas can be setup for privacy mask Click Area Area 1 Area 2 Area 3 Area4 Area 5 button first and drag a area on the image screen Then click Save button to save the setting ...

Page 58: ...be chosen 1280x800 1280x720 800x600 640x480 320x240 176x144 Profile Chose between Main and Baseline Quality There are 5 levels to adjust Best High Standard Medium and Low The higher the quality is the bigger the file size is Also not good for internet transmitting Video Frame Rate The video refreshing rate per second Video Format H 264 or JPEG RTSP Path It s a URL address ...

Page 59: ...better the video quality is VBR 1 Low 10 High Compression rate the higher the compression rate the better the picture quality is The balance between VBR and network bandwidth will affect picture quality Please carefully select the VBR rate to avoid picture breaking up or lagging Video Bitrate 32Kbps 1Mbps the higher the Video Bitrate is the better the video quality is Video Frame Rate The video re...

Page 60: ... 800X600 640x480 320x240 176x144 Profile Chose between Main and Baseline Quality There are 5 levels to adjust Best High Standard Medium and Low The higher the quality is the bigger the file size is Also not good for internet transmitting Video Frame Rate The video refreshing rate per second Video Format H 264 or JPEG RTSP Path It s a URL address ...

Page 61: ... Best High Standard Medium and Low The higher the quality is the bigger the file size is Also not good for internet transmitting Video Bitrate 32Kbps 1Mbps the higher the Video Bitrate is the better the video quality is Video Frame Rate The video refreshing rate per second GOP Size It means Group of Pictures Video Format H 264 or JPEG RTSP Path It s a URL address Close To close the stream 2 Click ...

Page 62: ...save the configuration RTSP Path It s a URL address Note To get the best mobile viewing quality please download AVeriViewer AndroidViewer from the Apple App store or Google Play iViewer takes video from Stream 1 or Stream 2 not from 3GPP streaming ...

Page 63: ...te site User can also send audio from remote site to IP camera s external speaker a IP camera to PC select Enable to start this function b In live video screen click button to start chatting Press again to mute Click button to turn on or off the speaker of PC c There are three audio codes G 711 64Kbps G 726 24Kbps G 726 32Kbps ...

Page 64: ...60 System SD Card Please insert microSD SDHC card before use it Make sure pushing microSD SDHC card into the slot completely ...

Page 65: ...e video to some specific mail addresses transmit the video to remote ftp server trigger the relay and save video to local SD SDHC card To set up the motion area 1 click Area 1 button Using mouse to drag and draw the area The same operation for area 2 and 3 The higher the sensitivity value is the more sensitive to trigger event ...

Page 66: ... Note Pre Post Alarm record time is base on record time setting and IP camera built in Ram memory Limited by IP camera built in Ram Memory When information is too much or video quality set too high it will cause recording frame drop or decrease on post alarm recording time Network Connected When the network is down it will save the video to local SD SDHC card Note This function is only enabled in ...

Page 67: ...tampering detection will be triggered and send snapshot or video to mail FTP Samba SD card or trigger the external alarm For example Before Tampering Detection Tampering Triggered Defocused Before Tampering Detection Tampering Triggered Lens Covered Before Tampering Detection Tampering Triggered Glare ...

Page 68: ... example The interval is set for 30 second the camera lens is covered during 10 40 sec At time point B the camera compares the view with time point A and sends an alarm when it founds that the lens is covered At time point C the camera compares the view with time point B and sends an alarm when it founds that the lens is uncovered ...

Page 69: ... schedule setup the camera data will be recorded according to the schedule setup Snapshot After enable the snapshot function user can select the storage position of snapshot file the Interval time of snapshot and the reserved File Name of snapshot ...

Page 70: ...cal SD SDHC card CAUTION Please connect to propriety relay box to reduce the risk of electric shock damaged Input Setting Input 1 sensor This is to set the relay status while sensor is not yet triggered Input 1 action Send the triggered video clips or photos to the selected method Subject This is the subject while sending files via e mail 1 Non Triggered 2 Triggered Sensor Device ALARM GND 5V Sens...

Page 71: ...in Ground Active 0V Short the pin of ALM_IN and Ground pin DI DO RELAY OUTPUT MAX 50 mA DV 5V Ground G Status Information Click Apply button to save the configuration Networking Info Displays network information of the IP camera Product Info Server Name Assigns a name to the IP camera and the name shows on the IP Installer Also displays the related information of the IP camera Mark Status Bar to d...

Page 72: ...et 1 Real IP 2 PPPoE ADSL Modem 1 Real IP 2 PPPoE a Internet Access ADSL or Cable Modem b IP address More than one real IP c IP camera and PC connect to the internet d For fixed real IP set up the IP into IP camera and PC For dynamic IP start PPPoE ...

Page 73: ...g Virtual IP a Internet Access ADSL or Cable Modem b IP address one real IP c IP camera and PC connect to the internet d Device needed IP sharing e Use virtual IP set up port forwarding in IP sharing Please refer to Network Setting Other 1 UPnP Port Forwarding ...

Page 74: ...power and Ethernet cable 3 Press and hold the button and connect power and Ethernet cable to the camera again and hold for round 30 seconds for system booting 4 Release the button when camera finishes proceed 5 Re login the camera using the default IP http 192 168 1 168 or DHCP and user name admin password admin ...

Page 75: ... to the manual of Factory Default setting description I recorded video file in H 264 file format but failed to playback on Media Player V 9 Default Windows Media Player doesn t have H 264 decoder so that you can t playback the file successfully Please install K Lite program in advance or install KMPlayer or VLC program to playback the video file You can search those free programs on Internet ...

Page 76: ...ompliant with microSD SDHC card and to ensure recording quality and please use memory cards as below MicroSD SDHC card Transcend SDHC class4 32GB Transcend SDHC class10 64GB SanDisk SDHC class4 32GB SanDisk SDHC class10 64GB ...

Page 77: ... is a category of all other ITE which satisfies the class A ITE limits but not the class B ITE limits Such equipment should not be restricted in its sale but the following warning shall be included in the instructions for use Warning This is a class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures Europea...

Page 78: ...ident abuse misuse neglect fire water lightning or other acts of nature commercial or industrial use unauthorized product modification or failure to follow instructions included with the Product b misapplication of service by someone other than the manufacturer s representative c any shipment damages such claims must be made with the carrier or d any other causes that do not relate to a Product de...

Page 79: ...ty or the use or performance of any product whether based on contract or tort including negligence or any other legal theory even if aver has advised of the possibility of such damages Aver s total aggregate liability for damages of any nature regardless of form of action shall in no event exceed the amount paid by you to aver for the specific product upon which liability is based Governing Law an...

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