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13
General Troubleshooting
Problem
Possible Solution
The Wireless or Video
Link LED is not Lit
If the transmitter and /or Receiver are positioned horizontally
move the units to vertical position. Power cycle both extender
units
(OFF 30 sec then ON).
Reduce the distance between the Transmitter and Receiver
units. Power cycle both extender units
(OFF 30 sec then ON).
The screen is blank
Re-check all connections and verify they are in the correct
positions and verify the units are powered.
Check that the wireless and Video Link LEDs are LIT
The IR Extender does not work
Check the IR Extender cable is connected to the Transmitter
unit
Check that the IR EYE is visible and not being obstructed and
the transmission of IR from the remote can be sent.
Reposition the IR Flasher to another location near the IR port of
your source device
What is Consumer Electronics Control (CEC)?
Consumer Electronics Control or CEC is a function that allows you to control multiple devices over
HDMI using one remote control by having a secondary device receives commands from a
primary device.
Although CEC wiring is required for every HDMI port it does not mean that every HDMI port will
have the function enabled. If your device has the CEC function, this information will be located
under your setup or settings menu. To enable the function you will need to turn the CEC function
on and then search for any devices that are CEC enabled that are connected to the TV.
