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Page 12
7.
GENERAl TROuBlESHOOTING
Problem
Possible Solution
NO IMAGE
1. Check if connection to the source and the display are correct.
2. Ensure that display device supports 480p, 720p and 1080p 4k@30
resolution
3. Terminated to 568B standard with Shielded Ends Recommended
4. High Quality CAT5/6/7 Cable helps signal transmission
5. please use the supplied power supply-DC 24V 1.25A
6. Check lED link light see (Section 4 panel Description)
7. Check lED Sync light see (Section 4 panel Description)
SET-TOP BOx NO PICTURE
8. HDBaseT and HDMI 1.3 standards support ClOCk STRETCHING for
i2c buss protocol
9. Example set top boxes like Scientific Atlantic results no picture. This can
be resolved by swapping out the box for a newer version that supports
HDMI 1.3 not HDMI 1.2
NO INFRARED
COMMUNICATION
10. Ensure the uTp cable is run within the wall away from EMI and High
Voltage power lines.
11. please check manual of device to ensure proper placement of IR Blaster
on IR EyE.
12. Some lED /plasma TV have EMI interference with the IR Extender, please
place the IR Rx 3-6” away from Screen
Recommended TEST
END-TO-END TESTING
13. HDBaseT system, a final end-to-end test of all the A/V components should
take place. These tests include checking the HDMI stream at the far end
(sink end), the clock rate, frame compare, video pattern, audio, EDID and
HDCp with Quantum 780 (recommended)
PASSIVE MONITORING:
14. passive monitoring enables an integrator to view the HDCp transactions,
EDID exchange, as well as the connection events between the actual
devices in the network.
NOTE
Addional info on Guidelines to Test & Troubleshoot HDBaseT Systems
Can be retreived from our website under the category Downloads for this product HBT-C6pOE-SET