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Avaya Wireless USB Client - Getting Started Guide

B-1

B

Troubleshooting

Introduction

This appendix is divided into a number of sections, each with it’s own specific
troubleshooting tips:

1. Common Troubleshooting Tips:

—

Can Not Connect To The Network (page B-5).

—

Can Not Edit Configuration Profile (page B-8).

—

LEDs Work But Can Not Connect to Network (page B-5).

—

Can Not Edit Configuration Profile (page B-8).

2. Windows 98/ME Troubleshooting Tips (page B-10):

—

Update the Driver (page B-10).

—

Remove the Driver (page B-13).

3. Windows 2000 Troubleshooting Tips (page B-16):

—

Update the Driver (page B-16).

—

Remove Existing USB Client Drivers (page B-17).

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Summary of Contents for Wireless USB Client

Page 1: ...N Network Scenarios 1 2 USB Client Features 1 6 About the CD ROM 1 8 2 Install your USB Client Quick Overview 2 1 Verify Kit Contents 2 2 Install the Client Manager Software 2 3 Connect your USB Clien...

Page 2: ...Client 3 2 View Other Computers 3 3 Use the Client Manager 3 5 Find More Information 3 9 4 Advanced Configurations Introduction 4 1 Advanced Parameters Tab 4 2 Admin Parameters Tab 4 4 A Specification...

Page 3: ...Avaya Wireless USB Client Getting Started Guide iii B Troubleshooting Introduction B 1 Common Troubleshooting Tips B 2 Windows 98 ME Troubleshooting Tips B 10 Windows 2000 Troubleshooting Tips B 16...

Page 4: ......

Page 5: ...your wireless network has never been easier This book introduces you to the Avaya USB Client and will help you to connect to your network in a snap It describes the most common configurations To insta...

Page 6: ...hat includes Avaya Wireless LAN access points or other IEEE 802 11 compliant LAN systems see Figure 1 2 on page 1 4 Wireless stations can be equipped with the USB Client but also with Avaya Wireless P...

Page 7: ...nvironments where no access points are available for example in Small Office Home Office SOHO environments As long as the stations are within range of one another this is the easiest and least expensi...

Page 8: ...rios LAN Infrastructures may either be Stand alone wireless LANs Wireless network infrastructures connected to an existing Ethernet network as pictured in Figure 1 2 Figure 1 2 LAN Infrastructure It s...

Page 9: ...al Area Network LAN system from anywhere within the wireless coverage area Expanding or re designing your network is easy Add or relocate access points and or Residential Gateway Is power up your wire...

Page 10: ...The USB Client is a wireless network device that is connected through the USB cable to any standard USB connector Figure 1 3 USB Client LEDs and Connector a Power ON OFF LED b Radio LED Off No wirele...

Page 11: ...Fully compatible with any other wireless LAN system based on Direct Sequence Spread Spectrum DSSS radio technology that complies with the IEEE 802 11 standard on wireless LANs Revision B Compatible w...

Page 12: ...folder of the CD ROM By installing copying or using the software you are consenting to be bound by this agreement Do not download copy or install it if you do not agree to all of the terms of the Sof...

Page 13: ...Manager Software see page 2 3 3 Connect your USB Client to your computer see page 2 4 4 Follow the instructions on the screen to install drivers see page 2 5 5 Set Windows Network Properties see page...

Page 14: ...lient kit and verify that all items are present Figure 2 1 Kit Contents a One USB Client b One USB Cable c One WL215 Wireless USB Getting Started Guide Guide this document d One CD ROM containing driv...

Page 15: ...ogram in order to establish a network connection but it provides you with more options to View modify the settings of your network connection Monitor your network connection To install the Client Mana...

Page 16: ...rted Guide Install your USB Client Connect your USB Client Connect your USB Client Connect your USB Client to your computer as pictured in Figure 2 2 Figure 2 2 Connect USB Client to Your Computer NOT...

Page 17: ...cabinet cab files What You Need to Know Installing your USB Client requires the same level of expertise that you would need to install a standard Ethernet network adapter card It is assumed that you h...

Page 18: ...matches your operating system Windows ME D Drivers Win_ME Windows 98 D Drivers Win_98 or Windows 2000 D Drivers Win_2000 Where D represents the drive letter of your CD ROM drive When finished installi...

Page 19: ...Windows operating system will prompt you to enter a computer and workgroup name These names will be used to identify your computer on the Microsoft Network Neighborhood Figure 2 3 Windows Network Iden...

Page 20: ...lient Getting Started Guide Install your USB Client Set Windows Network Properties For more information about setting your Windows Network properties consult your Windows documentation or the Windows...

Page 21: ...on Profile window for your USB Client as pictured in Figure 2 4 Figure 2 4 Add Edit Configuration Profile window Configuration Profile The Add Edit Configuration Profile window enables you to specify...

Page 22: ...ccess Point II to connect to the corporate network Via the Residential Gateway I or An ad hoc peer to peer workgroup of wireless stations without access point 3 Click the Edit Profile button to view m...

Page 23: ...Started Guide 2 11 Install your USB Client Wireless LAN Properties Figure 2 5 Edit Configuration window Basic Settings To connect to a wireless network all you need to specify is A valid Network Name...

Page 24: ...me that is printed on a label at the bottom of the Residential Gateway I device To connect to a Peer to Peer workgroup enter the name as agreed upon by the workgroup participants If you wish to start...

Page 25: ...e make sure you enter it with care When you selected to connect to a Residential Gateway I you can enter one encryption key The default Encryption Key matches the last 5 characters of the Network Name...

Page 26: ...cess point Advanced Parameters The Edit Configuration window also provides access to the advanced parameters in the Advanced and Admin tab You are advised to leave these parameters to their default se...

Page 27: ...ent installed on your computer before most of these files are already available on your hard disk drive If you do not have the Windows CD ROM available you may try replacing the proposed path in the C...

Page 28: ...successfully check the LEDs on your USB Client For other LED behavior see Troubleshooting on page B 1 Optional Check the quality of the wireless network connection using the Client Manager program se...

Page 29: ...3 1 3 Using Wireless LAN and Windows Introduction This chapter provides general information on how to Use your USB Client View Other Computers Use the Client Manager View Wireless Link Quality View M...

Page 30: ...ent device with any objects Remove the USB Client If you do not need the wireless connectivity of your USB Client you can disconnect and remove the USB Client CAUTION When removing the USB Client you...

Page 31: ...To display other workgroups in the network environment double click the Entire Network icon 5 If there is a second network operating system running in your network environment for example a Novell Net...

Page 32: ...Windows task bar 2 Click on Settings and then on Control Panel 3 In the Control Panel window double click the Network icon 4 In the Network Settings window select the Identification tab to verify or...

Page 33: ...The Client Manager will start automatically every time you power up your computer The Client Manager icon is displayed in the System Tray of your Windows task bar at the right side on the bottom of y...

Page 34: ...is given below When the Client Manager icon is not indicating excellent or good radio connection act as described below Icon Color Description Green Excellent radio connection Green Good radio connect...

Page 35: ...ion Profile see Figure 3 1 and select Add Edit Profile to add a new profile or to modify an existing profile One of the existing profiles if present to select one of the defined profiles without viewi...

Page 36: ...isible you have to start the Client Manager program again 1 Click the button from the Windows task bar 2 Next select Client Manager to start the program Alternatively you can use change the USB Client...

Page 37: ...p system of your wireless system for information about software and driver functionality To view the on line help system click the Help button or press the function key on your keyboard in any of the...

Page 38: ......

Page 39: ...sh to explore the advanced parameters options as displayed on the Configuration window for your adapter Advanced parameters are available only in the configuration profiles that connect to an access p...

Page 40: ...formance of your wireless adapter Figure 4 1 Setup Advanced Parameters Card Power Management allows you to extend the battery life of mobile wireless devices Interference Robustness allows you to reme...

Page 41: ...ed Guide 4 3 Advanced Configurations Advanced Parameters Tab many wireless stations operate in an environment with relatively few access points and network performance is poor network due to excessive...

Page 42: ...your adapter settings match specific settings that apply to the entire network Figure 4 2 Setup client Admin Parameters Distance between Access Points allows you to control network performance in rela...

Page 43: ...70 gram Cable length 100 cm Temperature Humidity non condensing Operation 0 to 40 C1 1 Although the USB Client may still operate in the range of 20 to 70 C operation outside the range of 0 to 40 C may...

Page 44: ...A 2 Avaya Wireless USB Client Getting Started Guide Specifications Power Characteristics Power Characteristics Doze Mode 10 mA Receive Mode 245 mA Nominal Transmit Mode 360 mA Nominal Power Supply 5 V...

Page 45: ...ty IEEE 802 11 Standard for Wireless LANS DSSS Wi Fi Wireless Fidelity certified by the Wireless Ethernet Compatibility Alliance WECA Universal Serial Bus Revision 1 1 specification Host Operating Sys...

Page 46: ...ned for operation in the license free 2 4 GHz band local radio regulations may impose a number of limitations to the use of wireless communication equipment NOTE Refer to the flyer Information to the...

Page 47: ...mation Modulation Technique Direct Sequence Spread Spectrum CCK 11 5 5 Mb s DQPSK for 2 Mb s and DBPSK for 1 Mb s Spreading 11 chip Barker Sequence Bit Error Rate BER Better than 10 5 Nominal Output P...

Page 48: ...nge of your wireless devices can be affected when the antennas are placed near metal surfaces and solid high density materials Range is also impacted due to obstacles in the signal path of the radio t...

Page 49: ...environments antennas can see each other i e there are no physical obstructions between them In Semi open Office environments work space is divided by shoulder height hollow wall elements antennas ar...

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Page 51: ...g Tips Can Not Connect To The Network page B 5 Can Not Edit Configuration Profile page B 8 LEDs Work But Can Not Connect to Network page B 5 Can Not Edit Configuration Profile page B 8 2 Windows 98 ME...

Page 52: ...e USB Client from establishing a wireless connection with the correct network Absence or conflict of the Wireless LAN Driver A problem or conflict with the USB Client connector which prevents the USB...

Page 53: ...ommon Troubleshooting Tips Table B 1 LED Status Table Power Radio Description Action Continuous Green Blinking Standard operational mode USB Client is powered on Sensing transmitting wireless data Off...

Page 54: ...e conflicting device to resolve the problem Verify the versions of the driver and the embedded software in the USB Client also referred to as Station firmware Consult our website at http www avaya com...

Page 55: ...s likely to be caused by a configuration mismatch of Network Name this value is case sensitive Encryption Key Other causes may be No driver loaded Station not authorized to access network USB Client d...

Page 56: ...Check if the parameters resemble the settings provided by your LAN Administrator Make changes if necessary and click OK when you are done 4 When prompted restart your computer Static IP Addressing fo...

Page 57: ...work Properties dialog box 3 Select the Configuration tab and click TCP IP Avaya Wireless USB Card 4 Click Properties to display the TCP IP Properties dialog box Make sure the Specify an IP address op...

Page 58: ...Description field you can enter a detailed description for the computer 7 Click OK when completed Click Yes to restart the computer with the new network settings Can Not Edit Configuration Profile If...

Page 59: ...Avaya Wireless USB Client Getting Started Guide B 9 Troubleshooting Common Troubleshooting Tips Figure B 2 View Modify USB Client Settings...

Page 60: ...wer version of the Client Manager tool Your Client Manager Card Diagnostics reported a Driver Firmware mismatch CAUTION Upgrading the Driver should only be done by a skilled LAN Administrator or suppo...

Page 61: ...em Properties window select the tab Device Manager 5 In the top section of the Device Manager tab select the option View devices by type as pictured in Figure B 3 Figure B 3 The Windows 98 Device Mana...

Page 62: ...out the currently installed driver click the Driver File Details button To upgrade your current driver to a newer version click the Update Driver button and follow the instructions displayed on your s...

Page 63: ...r computer s hard disk This means that when you would re insert the USB Client your Windows operating system will attempt to activate the same driver files again 5 When prompted to Restart your comput...

Page 64: ...ing to do so prevents the Windows operating system from cleaning the Windows Registry which might lead to complications when you try to re install the driver in the future 1 Open the Windows Explorer...

Page 65: ...nt 7 Next delete the inf file Delete the file AVAYAWLAVAxx INF from the folder c windows inf other 8 Close the Windows Explorer and Restart your computer When deleting the Driver files was part of an...

Page 66: ...t You installed a newer version of the Client Manager tool Your Client Manager Card Diagnostics reported a Driver Firmware mismatch CAUTION Updating the USB Client Drivers should only be done by a ski...

Page 67: ...Client connector of your computer 2 On your Windows desktop right click the My Network Places icon and choose Properties from the pop up menu 3 In the Network and Dial up Connections window right cli...

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