Introduction 11
Now, let us imagine, a threshold has been applied to the service levels parameter
with a lower alert level value of 75. If the service level falls to this value or
beyond, the alert's display properties become active. In the following example,
service levels fall to 74 so Wallboard displays a yellow background and black,
scrolling text. In addition, the device type and number (VDN 8391) and any
introduction text (Alerting) precedes the string of information for that device.
Agent Tracey Average Talk Time 54 Alerting VDN 8391 VDN Help Desk Service Levels 7
Weighting
If Wallboard receives statistics from the Interaction Data Server that trigger more
than one alert, Wallboard chooses which one to bring to your attention based on
the weighting you assign each alert. The alert with the highest weight is triggered.
