Avaya one-X Quick Edition G11 Global Analog Gateway User Manual Download Page 3

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Avaya one-X Quick Edition Release 3.0.0 Telephone User Guide

November 2006

Customizing Your Quick Edition IP Telephone . . . . . . . . . . . . . . . . . . . . . .

Introducing Your Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Accessing Telephone Applications and Options . . . . . . . . . . . . . . . . .

Displaying the User Options Menu . . . . . . . . . . . . . . . . . . . . . . . . .

Setting Password Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Viewing and Modifying User Preferences . . . . . . . . . . . . . . . . . . . . . . .

Adjusting the Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Muting the Active Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . .

Viewing and Changing the User Language . . . . . . . . . . . . . . . . . . . .

Choosing a Personalized Ringer Tone . . . . . . . . . . . . . . . . . . . . . .

Setting the Call Waiting Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Setting the Contrast Level of the Display . . . . . . . . . . . . . . . . . . . . .

Telephone Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Making and Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Call Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Putting a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Parking and Retrieving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Zero-Redirect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Using Call Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Using Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Retrieving Voicemail Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Recording and Managing Personalized Voicemail Greetings . . . . . . . . . . . .

Using Other Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Corporate and Personal Directories . . . . . . . . . . . . . . . . . . . . . . . . . .

Adding an Entry to Your Personal Directory . . . . . . . . . . . . . . . . . . . . .

Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Registration Information for Optional Features . . . . . . . . . . . . . . . . . . . . . .

Email Notification of Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Teleworker Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Web-based System Administration. . . . . . . . . . . . . . . . . . . . . . . . . . .

Appendix A: Options Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Telephone Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Contents

Summary of Contents for one-X Quick Edition G11 Global Analog Gateway

Page 1: ...Avaya one X Quick Edition Release 3 0 0 Telephone User Guide 16 601411 Release 3 0 0 November 2006 Issue 1 ...

Page 2: ... Software License USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT http support avaya com LicenseInfo GENERAL LICENSE TERMS IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS YOU MUST RETURN THE PRODUCT S TO THE POINT OF PURCHASE WITHIN TEN 10 DAYS OF DELIVERY FOR A REFUND OR CREDIT Avaya...

Page 3: ...ne Accessories 9 Making and Answering Calls 10 Making Calls 10 Receiving Calls 11 Call Handling 12 Putting a Call on Hold 12 Transferring Calls 13 Parking and Retrieving Calls 13 Conference Calls 15 Call Forwarding 16 Zero Redirect 18 Using Call Logs 19 Using Voice Mail 21 Retrieving Voicemail Messages 22 Recording and Managing Personalized Voicemail Greetings 23 Using Other Features 25 Corporate ...

Page 4: ...Contents 4 Avaya one X Quick Edition Release 3 0 0 Telephone User Guide November 2006 System Options 35 Index 37 ...

Page 5: ...bove the softkeys and they indicate the current function of each softkey Accessing Telephone Applications and Options Softkeys and the Options button beneath and to the right of the Vmail softkey provide access to user specific options and system wide options Tip Tip To view the next set of options press the Page Right button To view the previous set of options press the Page Left button To view t...

Page 6: ...s the indicated dialpad key 4 When you are prompted press the keys on the dialpad to enter the password initially enabled the default password is 12345 5 Select the Done softkey to display the User Options menu Accessing user options when password protection is disabled 1 Press the Options button below and to the right of the display 2 Select Options on the Main menu or press the indicated dialpad...

Page 7: ...or activate password protection select Yes 5 Select the Exit softkey to display the previous menu or press the Phone Exit button Viewing and Modifying User Preferences Adjusting the Volume Use the Volume Control and buttons to adjust the handset speakerphone headset or ringer volume depending on which item is in use When you increase or decrease the volume the display area indicates the volume lev...

Page 8: ... to display the previous menu or press the Phone Exit button to clear the display Choosing a Personalized Ringer Tone You can choose one of five ringer tones to alert you to incoming calls To select a ringer tone 1 Access the User Options menu 2 Select Personalized Ringing on the User Options menu 3 Select the Line Feature button beside any ring pattern entry on the Select Ring Pattern menu to hea...

Page 9: ...r Options menu see Displaying the User Options Menu on page 6 2 Select Contrast level on the User Options menu 3 To brighten the background select the softkey To dim the background select the softkey 4 When you are satisfied with the contrast level select the Save softkey 5 Select the Exit softkey to display the previous menu or press the Phone Exit button Telephone Accessories The headset jack is...

Page 10: ...ration pick up the handset hands free operation press the Speaker button or a Line Feature button headset operation press the Headset button 2 Dial the number 3 To hang up perform one of the following actions handset operation return the handset to its cradle speakerphone press the Speaker button headset press the Headset button To make a call using a speed dial You must first create a speed dial ...

Page 11: ...y and then the MyDir softkey to display the list of personal directory entries Tip Tip To view the next set of entries press the Page Right button To view the previous set of entries press the Page Left button 2 Select the Line Feature button beside the number that you want to dial 3 To place the call perform one of the following actions pick up the handset press the Speaker button press the Heads...

Page 12: ...all is on hold you can make outgoing calls or answer incoming calls To put a single call on hold Press the Hold button You can replace the handset without losing the call To retrieve a held call To take the call off hold perform one of the following actions Pick up the handset and press the Hold button For hands free operation press the Line Feature button associated with the held line or press th...

Page 13: ...ing Calls Tip Tip You can transfer all incoming calls to another telephone automatically by defining call forwarding rules For more information see Call Forwarding on page 16 To transfer a call and speaking to the receiving party 1 With the calling party on the line press the Transfer button 2 When you hear the dial tone dial the number or select the FrDir softkey and select the number from a dire...

Page 14: ...rk softkey Make a note of the displayed identifier 2 Press the Ok softkey 3 To hang up perform one of the following actions return the handset to its cradle press the Speaker button press the Headset button To retrieve a parked call from the telephone that was used to park the call An UnPrk or Retrv softkey appears in the display to retrieve parked calls You cannot retrieve a parked call if someon...

Page 15: ...ing music on hold To create a conference call between three parties 1 Call the first party see Making and Answering Calls on page 10 2 When the call is answered press the Conference button 3 Select the Dial softkey and dial the number of the second party or select the FrDir softkey and choose the number from a directory The first party is put on hold automatically 4 When the second party answers p...

Page 16: ...ngs Call forwarding lets you specify rules for handling your incoming calls You can forward calls to the voicemail on your telephone an extension number listed in the Corporate directory or your Personal directory a telephone number that you specify for example an outside line Note Note If your network has a G10 PSTN gateway and you forward an incoming outside call to a PSTN number the call will u...

Page 17: ... previous menu or press the Phone Exit button To forward calls to an external number 1 Select the CFwd softkey 2 Select All Calls or After 3 Rings 3 Select the Chg softkey 4 Select Dialed or press the indicated dialpad key 5 Enter the number to which calls will be forwarded If the call will be forwarded to a PSTN number or to a SIP network number include the prefix 6 Select the Next softkey 7 Sele...

Page 18: ...y while the caller is listening to your personalized greeting Callers will not know that they can use the feature unless you mention the feature in your personalized greeting see Recording and Managing Personalized Voicemail Greetings on page 23 To redirect a call successfully callers must dial 0 during your personalized greeting After you specify a redirection number the zero redirect feature is ...

Page 19: ...ontains two lists of telephone numbers comprising up to 200 combined records Incoming Contains a record of received calls regardless of whether the calls were answered The information comes from the services offered by your service provider Outgoing Contains a record of dialed numbers You can use the entries in either of these lists to dial outgoing calls You can copy the information to a Speed Di...

Page 20: ... keys on the dialpad to enter a different number 7 Select the Dial softkey To delete a single entry 1 Press Options button 2 Select Call Log on the Main menu 3 If you want to delete a previously dialed number select the Out softkey 4 Select the Line Feature button beside the number that you want to delete 5 Select the Del softkey To clear lists all call logs and or reset the counter 1 Press Option...

Page 21: ...email for the primary user For example if you have 17 minutes of voicemail stored on your telephone and you disconnect the telephone an additional 10 minutes of voicemail may be collected by two other telephones When you reconnect your telephone some of the new voicemail messages may stay on the backup telephones until you delete some of the 17 minutes of voicemail from your own telephone You can ...

Page 22: ...ct the Vmail softkey 2 Enter your voicemail password and then select the Done softkey 3 Select the Line Feature button beside the entry that you want to play The entry at the top of the list number 1 corresponds to the most recently received message 4 Select the Play softkey The recorded message is played Tip Tip Press the Volume buttons to adjust the volume while the recording plays back 5 If you...

Page 23: ...y touch tone telephone that has access to the one X Quick Edition network dial the extension of your Quick Edition IP telephone 2 Wait for voicemail to answer the call 3 As soon as the greeting starts to play press on the dialpad 4 When you are prompted for your voicemail password enter the password followed by the key The voicemail password is the same one that you use to access user options 5 Fo...

Page 24: ...ed press the number key to hear voicemail options Note Note Personalized greetings must be longer than three seconds in duration 1 Access the User Options menu see Displaying the User Options Menu on page 6 2 Select Voicemail on the User Options menu 3 Select Record Greeting on the Voicemail Options menu 4 Lift the handset to make the recording 5 Select the Rec softkey speak your greeting clearly ...

Page 25: ...Select the Dir softkey The list of entries in the Corporate directory is displayed 2 If you want to view the entries in your Personal directory select the MyDir softkey 3 To navigate through the items in a directory perform one of the following actions select the Page Left or Page Right button to move through directory pages use the dialpad to enter the first character of the name associated with ...

Page 26: ...n a line and the first character after a space are capitalized automatically The special characters and are entered by pressing the 1 dialpad key 5 Select the Save softkey 6 Select the Exit softkey to display the previous menu or press the Phone Exit button Adding an Entry to Your Personal Directory You can add entries to your Personal directory manually from the Corporate directory from the Call ...

Page 27: ...ail record 1 Select the Vmail softkey 2 Enter your voicemail password and select the Done softkey 3 Select the Line Feature button beside the voicemail record that you want to copy 4 Select the Copy softkey 5 Select My Personal Dir on the Copy Entry To menu 6 Select the Ok softkey 7 Select the Exit softkey to display the previous menu or press the Phone Exit button To edit an entry in your persona...

Page 28: ...play provides softkey access to the do not disturb function To enable or disable DND 1 Press the Options button 2 Select DND on the Main menu 3 Select the ON or OFF softkey to toggle between turning the feature on and off Paging You can use the paging feature to broadcast an announcement to all of the Quick Edition IP telephones making up the one X Quick Edition network All persons in the paging z...

Page 29: ...st a message to the devices that corresponds to the zone 4 Wait for the paging tone and then speak your announcement clearly into the microphone 5 Select the Done softkey or hang up 6 Press the Phone Exit button to clear the display Speed Dial The Speed Dial feature lets you store frequently called numbers for instant dialing If you cannot remember a Speed Dial number assignment or if you want to ...

Page 30: ... an entry from the call log 1 Select the Log softkey to display the Incoming list 2 If you want to copy an entry from the list of dialed numbers select the Out softkey 3 Select the Line Feature button beside the number that you want to copy 4 Select the Copy softkey 5 Select Speed Dial on the Copy Entry To menu 6 Select the Line Feature button beside any available Speed Dial number 7 Select the Ok...

Page 31: ...eed Dial entry select the Save softkey 9 Select the Exit softkey to display the previous menu or press the Phone Exit button To delete a speed dial entry 1 Press the Options button 2 Select Speed Dial on the Main menu 3 Select the Line Feature button beside the entry that you want to delete The information associated with the Speed Dial entry is displayed 4 Select the Del softkey 5 Select the Exit...

Page 32: ...to everyone who uses the one X Quick Edition system Note Note To provide a secure link to the one X Quick Edition network from a remote office a customer supplied VPN configuration is required For information about how to configure and use the Teleworker feature see Extending Services to Remote Users through the Teleworker Feature in the Avaya one X Quick Edition System Administration Guide To vie...

Page 33: ...your name and greeting Also available through a softkey on the 4621 SW IP 4 Call Log View details Clear and Reset Missed Call Counter There are additional options available from Call Logs on the Main Menu 5 Language Select a user language from the drop down list 6 Name Enter your name in the corporate directory 7 Personalized Ringing Review and select your ringer tone 8 Call Waiting Tone Enable an...

Page 34: ...Caller s Logs Incoming Calls View details Clear and Reset Missed Call Counter Dialed Calls View details and Clear Log Terminal Settings Name Change name Set Optional Features View e mail Fwd Teleworker and WebAdm Sys Options Voice Mail Zero Redirect Enable and disable Operator redirect and enter the number to which a call will be redirected SMTP Settings Enable or disable SMTP on network and speci...

Page 35: ...rk Options 1 IP Address View or change IP address or network mask of telephone IP address of default gateway for telephone and or IP address of DNS server 2 SMTP Settings Enable or disable SMTP on network and specify IP address of SMTP server host and or SMTP port 3 Operator Extension View or change the designated operator extension 7 Gateways 1 Details View PSTN gateway IP address software versio...

Page 36: ...s Details View PSTN gateway IP address software version connection status and MAC address Lines Select a PSTN line and view or change its loop length setting Music On Hold Enable or disable the playing of audio input Networking View or change IP address or network mask of PSTN gateway and or IP address of default IP gateway Dial Plan Extension ranges Emergency Code Operator Code PSTN Code and SIP ...

Page 37: ... to initiate a call 10 Conference call dropping a single party 15 dropping all parties 16 putting all participants on hold 16 putting one participant on hold 15 setting up 15 Contrast level setting 9 Corporate directory changing name in 25 making calls using 11 D Directories 25 adding entries to Personal 26 deleting entries from Personal 28 editing entries in Personal 27 viewing entries 25 Display...

Page 38: ... and release number viewing 6 Speed Dial application 29 adding entries to list 29 adding entry manually 29 copying entry from Call Log 30 copying entry from Corporate directory 30 copying entry from Voicemail record 30 deleting entries 31 editing entries 31 System Options menu summary of options 35 36 T Telephone applications 5 Telephone Options menu summary of options 33 34 Teleworker viewing reg...

Page 39: ...h telephone buttons 23 supported callers actions 21 what callers hear 21 Volume adjusting 7 W Web based administration interface viewing registration code 31 Z Zero redirect feature disabling 19 enabling 18 19 specifying Operator extension 18 Zones creating via web based administration 29 paging overview 28 ...

Page 40: ...40 Avaya one X Quick Edition Release 3 0 0 Telephone User Guide November 2006 Index ...

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