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Redial

 

Permits you to redial a recently dialed number. 

 
Simultaneous Ringing

 

Allows you to have incoming calls ring on your office telephone and your cell phone at the same time. This allows you to 
answer office calls while you are away from your desk. The cell phone number is programmed by your system administrator. 

 

Answer a Call 

To answer an incoming call: 

1.

 

If you are on another call

, press the call/line appearance button whose green LED flashes for the incoming call, 

or

 

press the 

Answer

 softkey if one appears. 

If you are not on another call

, either: 

lift the handset, 

or

 press the call/line appearance button whose green LED flashes for the incoming call, 

or

 press the 

Answer

 softkey if one appears, 

or

 press the 

Speaker

 button to answer using the speakerphone, 

or, 

press the 

ON

 button if you are using a wireless headset, 

or

 press the 

Headset

 button to answer using a wired headset. 

o

 

You are connected to the caller. 

 

To answer an incoming call while you are on another call: 

1.

 

Press 

Hold

 to put your active call on hold, then press the call/line appearance button whose green LED is flashing for 

the incoming call. 

o

 

You are connected to the incoming caller. 

Note:

 To automatically display the Phone screen whenever you receive an incoming call, set the Go to Phone Screen on 

Ringing option to Yes. 

Note:

 If the Auto Hold feature is enabled by your system administrator, you can answer another call without first putting an 

active call on hold. If Auto Hold is not enabled, you must put your active call on hold before answering the incoming call; 

otherwise, you will drop the active call when you answer the other one. 

 

To send an incoming call directly to voice mail: 
Note:

 In order to use this procedure, your voice mail must be administered as the first entry in your coverage path. See your 

system administrator for more information. 

1.

 

Press the 

To Vmail

 softkey. 

o

 

The incoming call goes directly to voice mail. 

 

To ignore an incoming call: 

1.

 

Press the 

Ignore

 softkey. 

o

 

The ringer stops signaling the incoming call. 
 

Make a Call 

To make a call: 

1.

 

If you are not on a call, simply dial the number you want to call. 
or, Lift the handset, press the 

Speaker

 button, press the 

Headset

 button, press an available line button, or press the 

OK

 

button if an idle call/line appearance is available, then dial the number you want to call. 

o

 

The call is placed. 

 

To call a person from the contacts list: 

1.

 

Press the 

Contacts

 button. 

2.

 

Scroll up or down to select the person or number you want to call. 

3.

 

Press the 

OK

 button or the 

Call

 softkey. 

o

 

The call is placed. 

 

To redial a number: 

1.

 

From the Phone screen, press the 

Redial

 button. 

1616 IP Telephone End User Guide | 8 | 

P a g e

 

 

Summary of Contents for one-X 1616

Page 1: ...Avaya one X Deskphone Value Edition 1616 IP Telephone End User Guide 1616 IP Telephone End User Guide 1 P a g e ...

Page 2: ...one Display 5 About Scrolling and Navigation 5 About Paper Labels 5 Advanced Telephone Features 5 Avaya Menu 5 Conventions 6 Feature Finder 6 Answer a Call 8 Make a Call 8 Hold 9 Transfer 9 Bridged Calls 9 Conference 10 Call Forwarding All Calls 11 Send All Calls 11 Directory 11 Contacts 11 Call Log 13 Telephone Settings 14 Log In Out Telephone 17 Message 17 Mute 17 Redial 18 Simultaneous Ringing ...

Page 3: ...isplay When the phone is idle the top line shows the missed call icon with the number of calls missed and either the call forwarding icon the Send All Calls icon or the EC500 icon when one of those features is enabled The top line also shows the primary extension and the time and date System messages are also displayed on the top line The middle displays application specific information The bottom...

Page 4: ...o take a call off mute press Mute again Speaker Press the Speaker button to use the speakerphone To take a call off speakerphone lift the handset or press the Headset button Call Line Appearance Buttons and Feature Buttons There are 16 buttons that can be programmed by the system administrator as either call line appearance buttons or feature buttons Press a call line appearance button to make or ...

Page 5: ... shortcut for the default action For example when you select an entry in your contacts list pressing the OK button places a call to that person About Paper Labels Next to each call line appearance button and feature button is a paper label The label identifies the call line appearance number or the feature that has been programmed on the button by your system administrator You can remove the label...

Page 6: ...ffset represents the display screen The second line appearing on the display will most likely list the features you can access with the softkeys handset tones The tone that appears in curly quotes after a step such as dial tone indicates what you should hear from your handset or speakerphone after successfully performing that step Special Instructions Use the following special instructions for ope...

Page 7: ...to internal numbers Send All Calls Allows you to send all of your incoming calls directly to a predefined coverage number typically your voice mail Incoming calls ring once at your extension and then go directly to a number which is set by your system administrator Directory Allows you to dial other users in your system by name Contacts Permits you to use your contact list as an address book You c...

Page 8: ...eceive an incoming call set the Go to Phone Screen on Ringing option to Yes Note If the Auto Hold feature is enabled by your system administrator you can answer another call without first putting an active call on hold If Auto Hold is not enabled you must put your active call on hold before answering the incoming call otherwise you will drop the active call when you answer the other one To send an...

Page 9: ...een LED next to the call line appearance button fast blinks 3 Dial the telephone number or call the person from the contacts list or call the person from the call log 4 Press Transfer again or the Complete softkey o The transfer is completed Bridged Calls To answer a call on a bridged call appearance Note The ringing bridged call appearance may be selected automatically if there are no other activ...

Page 10: ...n o The last person added to the conference call is dropped To drop a person on a conference call 1 From the Phone screen select the Details softkey if available during a conference call scroll to the person you want to drop and press the Drop button o The selected person on the conference call is dropped To put a conference call on hold 1 Press the Hold button during a conference call o The confe...

Page 11: ...ctory To call a person from the corporate directory 1 Press the Directory feature button 2 Use the dialpad keys to start spelling the last name of the person you want to call Note Press each dialpad key one time for each corresponding letter For example for Hill press 4 4 5 5 3 If necessary press the Next feature button to view the next name alphabetically in the directory 4 When you see the name ...

Page 12: ...ntact you want to edit 3 Press the Details softkey 4 Press the Edit softkey o The contacts record is displayed 5 Scroll up or down to choose the field you want to edit 6 Use the dialpad and softkeys to make changes to the contact information 7 Press the Save softkey or the OK button o Your changes are saved To delete a contact 1 Press the Contacts button 2 Scroll to the contact you want to delete ...

Page 13: ...r if you are viewing the All Calls list pressing the DelAll softkey deletes all calls from the call log 3 Press the More softkey 4 Press the DelAll softkey to delete all of the entries in the current list o The display asks for confirmation 5 Press the DelAll softkey again o All entries in the currently displayed call log are deleted To remove an entry from the call log 1 Press the Call Log button...

Page 14: ... Settings 3 Press the Select softkey or the OK button 4 Select Audio Path 5 Press the Change softkey or the OK button to toggle between Headset and Speaker o If you selected Headset then using the audio path will automatically go to the headset when you dial a call o If you selected Speaker then using the audio path will automatically go to the speakerphone when you dial a call 6 To exit this scre...

Page 15: ...oll to the right or left to adjust the brightness 7 To exit this screen press the Phone Exit button To turn button click sounds on 1 Press the A button 2 Select Screen Sound Options 3 Press the Select softkey or the OK button 4 Select Button Clicks 5 Press the On softkey the OK button or the right or left navigation arrow to turn the sounds on 6 To exit this screen press the Phone Exit button To t...

Page 16: ... top right corner of the phone to flash 6 To exit this screen press the Phone Exit button To turn visual alerting off 1 Press the A button 2 Scroll to Call Settings 3 Press the Select softkey or the OK button 4 Select Visual Alerting 5 Press the Off softkey the OK button or the right or left navigation arrow to turn visual alerting off o Visual alerting is turned off o Incoming calls will no longe...

Page 17: ... To exit the Features Menu press the Phone Exit button or the Exit softkey To view network information 1 Press the A button 2 Scroll to Network Information 3 Select Audio Parameters IP Parameters Quality of Service Interfaces or Miscellaneous 4 Press the View softkey or the OK button 5 To exit this screen press the Phone Exit button Log In Out Telephone To log in to your telephone 1 From the initi...

Page 18: ...Send All Calls or Call Forwarding All Calls is active Handset Tones o busy signal A low pitched tone repeated 60 times a minute indicates the number dialed is in use o call waiting ringback tone A ringback tone with a lower pitched signal at the end indicates that the extension called is busy but the called party has been given a call waiting tone o call waiting tone One two or three beeps of high...

Page 19: ...alls from an unanswered phone to another phone Redirection could be to the extension of a receptionist secretary co worker AUDIX or message center A person who provides coverage is a covering user dial pad The 12 pushbuttons that you use to dial a number and access features enhanced list One of the four types of Abbreviated Dialing lists programmable only by the system manager Contains phone numbe...

Page 20: ...ived ringer The device that produces the electronic ringing sound in your telephone stored number A phone number that has been programmed and stored as a 1 2 or 3 digit list item for use with Abbreviated Dialing It can be a complete or partial phone number an extension number or a trunk or feature code Once programmed a number can be accessed by first dialing the list then the list item digit s un...

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