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1616 IP Telephone End User Guide | 4 | 

P a g e

 

 

Phone/Exit 

Press the 

Phone/Exit

 button to view and manage your calls. For example, if you are viewing a menu, 

pressing the 

Phone/Exit

 button switches the phone display back to the call view. 

Avaya Menu 

Press the 

A

 button to access the Avaya menu. The Avaya menu provides options that allow you to 

customize phone settings, configure call logging, select the display language, view network information, 

and log out. 

Contacts 

Press the 

Contacts

 button to view the entries in your contact list. 

Call Log 

Press the 

Call Log

 button to view a list of your outgoing, incoming, and missed calls. The icon on the 

Call Log button is illuminated when you have missed calls. 

Redial 

Press 

Redial

 to either dial the last number you dialed or display the redial list from which you can select 

a number to redial. 

Hold 

Press 

Hold

 to put the active call on hold. 

Conference 

Press 

Conference

 to add another party to an existing call.  

Transfer 

Press 

Transfer

 to transfer a call to another number. 

Drop 

Press 

Drop

 to drop the active call. While on a conference call, press 

Drop

 to drop the last person added 

to the conference call.  

Volume 

Press + or - on the 

Volume

 button while active on the handset, headset, or speaker to adjust the volume. 

To adjust the volume of the ringer, press + or - on the 

Volume

 button while the handset, headset, and 

speaker are inactive. 

Headset 

Press the 

Headset

 button to use the headset if it is connected. Only HIS headset cords are compatible 

with your phone. 

Mute 

Press 

Mute

 to mute a call in progress. To take a call off mute, press 

Mute

 again. 

Speaker 

Press the 

Speaker

 button to use the speakerphone. To take a call off speakerphone, lift the handset or 

press the 

Headset

 button.  

Call/Line 

Appearance Buttons 

and Feature Buttons 

There are 16 buttons that can be programmed by the system administrator as either call/line appearance 

buttons or feature buttons. Press a call/line appearance button to make or answer a call or resume a call 
on hold. Press a labeled feature button to enable or disable that feature. The feature buttons provide 

access to the Avaya call management system features that have been administered for your extension. 
The green LED next to each feature button indicates if the feature is currently on or off. If the light is on, 

the feature is on. The feature buttons provide the same features that are available in the features menu. 

 

About LEDs 

Each call/line appearance button and feature button has two LEDs, one green and one red, to indicate the status of the 

call/line appearance or feature. The status is identified by whether the LED is turned on, off, or blinking as described in the 

following tables. 
 

Table 1. Call/Line Appearance Button LEDs 

LED

 

Description

 

Steady green 

Call/line appearance is active. 

Slow blinking green  Call/line appearance is ringing. 
Fast blinking green  Call/line appearance is on hold. 
Very fast blinking 

green 

Conference or Transfer is pending. 

Steady red 

Call/line appearance is selected and will be used when you go off-hook. It remains steady red while you 
use the call/line appearance. 

Off 

Call/line appearance is available. 

 

Table 2. Feature Button LEDs 

LED

 

Description

 

Steady green  Feature is active 
Blinking green Feature is pending (request is being processed and not immediately available). 

Summary of Contents for one-X 1616

Page 1: ...Avaya one X Deskphone Value Edition 1616 IP Telephone End User Guide 1616 IP Telephone End User Guide 1 P a g e ...

Page 2: ...one Display 5 About Scrolling and Navigation 5 About Paper Labels 5 Advanced Telephone Features 5 Avaya Menu 5 Conventions 6 Feature Finder 6 Answer a Call 8 Make a Call 8 Hold 9 Transfer 9 Bridged Calls 9 Conference 10 Call Forwarding All Calls 11 Send All Calls 11 Directory 11 Contacts 11 Call Log 13 Telephone Settings 14 Log In Out Telephone 17 Message 17 Mute 17 Redial 18 Simultaneous Ringing ...

Page 3: ...isplay When the phone is idle the top line shows the missed call icon with the number of calls missed and either the call forwarding icon the Send All Calls icon or the EC500 icon when one of those features is enabled The top line also shows the primary extension and the time and date System messages are also displayed on the top line The middle displays application specific information The bottom...

Page 4: ...o take a call off mute press Mute again Speaker Press the Speaker button to use the speakerphone To take a call off speakerphone lift the handset or press the Headset button Call Line Appearance Buttons and Feature Buttons There are 16 buttons that can be programmed by the system administrator as either call line appearance buttons or feature buttons Press a call line appearance button to make or ...

Page 5: ... shortcut for the default action For example when you select an entry in your contacts list pressing the OK button places a call to that person About Paper Labels Next to each call line appearance button and feature button is a paper label The label identifies the call line appearance number or the feature that has been programmed on the button by your system administrator You can remove the label...

Page 6: ...ffset represents the display screen The second line appearing on the display will most likely list the features you can access with the softkeys handset tones The tone that appears in curly quotes after a step such as dial tone indicates what you should hear from your handset or speakerphone after successfully performing that step Special Instructions Use the following special instructions for ope...

Page 7: ...to internal numbers Send All Calls Allows you to send all of your incoming calls directly to a predefined coverage number typically your voice mail Incoming calls ring once at your extension and then go directly to a number which is set by your system administrator Directory Allows you to dial other users in your system by name Contacts Permits you to use your contact list as an address book You c...

Page 8: ...eceive an incoming call set the Go to Phone Screen on Ringing option to Yes Note If the Auto Hold feature is enabled by your system administrator you can answer another call without first putting an active call on hold If Auto Hold is not enabled you must put your active call on hold before answering the incoming call otherwise you will drop the active call when you answer the other one To send an...

Page 9: ...een LED next to the call line appearance button fast blinks 3 Dial the telephone number or call the person from the contacts list or call the person from the call log 4 Press Transfer again or the Complete softkey o The transfer is completed Bridged Calls To answer a call on a bridged call appearance Note The ringing bridged call appearance may be selected automatically if there are no other activ...

Page 10: ...n o The last person added to the conference call is dropped To drop a person on a conference call 1 From the Phone screen select the Details softkey if available during a conference call scroll to the person you want to drop and press the Drop button o The selected person on the conference call is dropped To put a conference call on hold 1 Press the Hold button during a conference call o The confe...

Page 11: ...ctory To call a person from the corporate directory 1 Press the Directory feature button 2 Use the dialpad keys to start spelling the last name of the person you want to call Note Press each dialpad key one time for each corresponding letter For example for Hill press 4 4 5 5 3 If necessary press the Next feature button to view the next name alphabetically in the directory 4 When you see the name ...

Page 12: ...ntact you want to edit 3 Press the Details softkey 4 Press the Edit softkey o The contacts record is displayed 5 Scroll up or down to choose the field you want to edit 6 Use the dialpad and softkeys to make changes to the contact information 7 Press the Save softkey or the OK button o Your changes are saved To delete a contact 1 Press the Contacts button 2 Scroll to the contact you want to delete ...

Page 13: ...r if you are viewing the All Calls list pressing the DelAll softkey deletes all calls from the call log 3 Press the More softkey 4 Press the DelAll softkey to delete all of the entries in the current list o The display asks for confirmation 5 Press the DelAll softkey again o All entries in the currently displayed call log are deleted To remove an entry from the call log 1 Press the Call Log button...

Page 14: ... Settings 3 Press the Select softkey or the OK button 4 Select Audio Path 5 Press the Change softkey or the OK button to toggle between Headset and Speaker o If you selected Headset then using the audio path will automatically go to the headset when you dial a call o If you selected Speaker then using the audio path will automatically go to the speakerphone when you dial a call 6 To exit this scre...

Page 15: ...oll to the right or left to adjust the brightness 7 To exit this screen press the Phone Exit button To turn button click sounds on 1 Press the A button 2 Select Screen Sound Options 3 Press the Select softkey or the OK button 4 Select Button Clicks 5 Press the On softkey the OK button or the right or left navigation arrow to turn the sounds on 6 To exit this screen press the Phone Exit button To t...

Page 16: ... top right corner of the phone to flash 6 To exit this screen press the Phone Exit button To turn visual alerting off 1 Press the A button 2 Scroll to Call Settings 3 Press the Select softkey or the OK button 4 Select Visual Alerting 5 Press the Off softkey the OK button or the right or left navigation arrow to turn visual alerting off o Visual alerting is turned off o Incoming calls will no longe...

Page 17: ... To exit the Features Menu press the Phone Exit button or the Exit softkey To view network information 1 Press the A button 2 Scroll to Network Information 3 Select Audio Parameters IP Parameters Quality of Service Interfaces or Miscellaneous 4 Press the View softkey or the OK button 5 To exit this screen press the Phone Exit button Log In Out Telephone To log in to your telephone 1 From the initi...

Page 18: ...Send All Calls or Call Forwarding All Calls is active Handset Tones o busy signal A low pitched tone repeated 60 times a minute indicates the number dialed is in use o call waiting ringback tone A ringback tone with a lower pitched signal at the end indicates that the extension called is busy but the called party has been given a call waiting tone o call waiting tone One two or three beeps of high...

Page 19: ...alls from an unanswered phone to another phone Redirection could be to the extension of a receptionist secretary co worker AUDIX or message center A person who provides coverage is a covering user dial pad The 12 pushbuttons that you use to dial a number and access features enhanced list One of the four types of Abbreviated Dialing lists programmable only by the system manager Contains phone numbe...

Page 20: ...ived ringer The device that produces the electronic ringing sound in your telephone stored number A phone number that has been programmed and stored as a 1 2 or 3 digit list item for use with Abbreviated Dialing It can be a complete or partial phone number an extension number or a trunk or feature code Once programmed a number can be accessed by first dialing the list then the list item digit s un...

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