Avaya J189 Page 103 Instructions Manual Download

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The Service Observe feature has the following modes:

• Basic: You can activate the feature in Listen-only mode. You can switch from Listen-Only

mode to Talk mode if your administrator configures it.

• No-Talk: You can activate the feature in Listen-only mode and cannot switch to Talk mode.

• Next Call: You can activate the feature in Listen-only mode for the next call. You can switch

from Listen-Only mode to Talk mode if your administrator configures it.

• By-Location: You can activate the feature in Listen-only mode for a Vector Directory Number

(VDN). You must provide a VDN and a location ID. You can observe the call only when the

agent at the required location connects to a call. You can switch from Listen-only mode to

Talk mode if your administrator configures it.

Depending on your requirement you can use the following options:

• Listen-only: In the Listen-only mode, you can silently monitor the call.

• Talk: In the Talk mode, you can talk to the agent and the caller.

Use the Computer Telephony Integration (CTI) client to remotely activate or deactivate the Service

Observe feature. For information on using the CTI client, see Avaya Aura

Application Enablement

Services documentation.

Activating Service Observe

About this task

You can activate the Service Observe feature to observe a call to an IP Phone, agent, or a

Vector Directory Number (VDN). The phone displays the observing modes depending on the

configuration made by your administrator.

Procedure

1. Press the

Main menu

and scroll to

Features

2. Press

Select

3. Scroll down to

Service Observe

4. Press

Select

5. Select one the following options:

•

Basic

•

No-Talk

•

Next Call

•

By-Location

6. Enter the extension of the phone or agent or the VDN that you want to observe and press

Enter

Deactivating Service Observe

About this task

You can deactivate the Service Observe feature by using any one of the items in the procedure.

Service Observe

October 2022

Using Avaya J189 SIP IP Phone in Avaya Aura

103

Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.

DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

Summary of Contents for J189

Page 1: ...sing Avaya J189 SIP IP Phone in Avaya Aura Release 4 0 14 Issue 1 October 2022 Avaya Proprietary Use pursuant to the terms of your signed agreement or Avaya policy DRAFT October 5 2022 8 17 AM UTC 00 00 ...

Page 2: ...enses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTPS SUPPORT AVAYA COM LICENSEINFO UNDER THE LINK AVAYA SOFTWARE LICENSE TERMS Avaya Products OR SUCH SUCCESSOR SITE AS DESIGNATED BY AVAYA ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AVAYA CHANNEL PARTNER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH...

Page 3: ...REQUIRE A SERVICE PROVIDER TO BE INDEPENDENTLY LICENSED DIRECTLY FROM THE THIRD PARTY SUPPLIER AN AVAYA CHANNEL PARTNER S HOSTING OF AVAYA PRODUCTS MUST BE AUTHORIZED IN WRITING BY AVAYA AND IF THOSE HOSTED PRODUCTS USE OR EMBED CERTAIN THIRD PARTY SOFTWARE INCLUDING BUT NOT LIMITED TO MICROSOFT SOFTWARE OR CODECS THE AVAYA CHANNEL PARTNER IS REQUIRED TO INDEPENDENTLY OBTAIN ANY APPLICABLE LICENSE...

Page 4: ...according to the instruction manual Denan Power Cord Statement Danger Please be careful of the following while installing the equipment Please only use the connecting cables power cord and AC adapters shipped with the equipment or specified by Avaya to be used with the equipment If you use any other equipment it may cause failures malfunctioning or fire Power cords shipped with this equipment must...

Page 5: ...s 31 support avaya com or Avaya Inc 2605 Meridian Parkway Suite 200 Durham NC 27713 USA WiFi transmitter Frequencies for 2412 2472 MHz transmit power 20 dBm Frequencies for 5180 5240 MHz transmit power 20 dBm BT transmitter Frequencies for 2402 2480 MHz transmit power 6 0 dBm General Safety Warning Use only the Avaya approved Limited Power Source power supplies specified for this product Ensure th...

Page 6: ... Connecting to a Wi Fi network 27 Chapter 4 Navigation 29 Cursor navigation 29 Navigation cluster 29 Text input 30 Line keys 30 Main menu 31 General phone icons 31 Presence icons 34 Multiple Level Precedence and Preemption icons 34 Bluetooth icons 35 Wi Fi icons 35 Chapter 5 Incoming calls 36 Answering a call 36 Answering a call when on another call 36 Call Pickup 37 Answering a call for a Call Pi...

Page 7: ... 49 Muting and unmuting a call 49 Placing a call on hold and resuming the call 49 Off hook alert 50 Chapter 8 Contacts 51 Adding a new contact 51 Adding a contact from the Recents list 52 Searching for a contact 52 Doing a quick search for a contact 53 LDAP Directory 53 Setting LDAP Directory as the contact search source 54 Searching LDAP contacts 54 Viewing the contact details 55 Editing a contac...

Page 8: ...d conference 74 Chapter 13 Team Button 76 Answering an active call on a monitored extension 77 Viewing the status of monitored stations 77 Speed dialing to a monitored extension 77 Transferring a call to a monitored phone 78 Monitoring other extensions at a glance 79 Chapter 14 Calendar and Avaya Spaces 80 Calendar 80 Accessing calendar 80 Configuring the Microsoft Exchange Server calendar 80 Revi...

Page 9: ... 97 Emergency caller information 98 Stopping the crisis alert 98 Acknowledging the crisis alert after an error in the first acknowledgment 99 Hunt Group Busy 99 Using Hunt Group Busy 100 Interrupting a call with a whisper page 100 Intercom 101 Auto answer an auto intercom call 101 Auto intercom feature with Multiple Device Access 102 Auto answer an auto intercom call with Multiple Device Access 10...

Page 10: ... customized keys to default 120 Applications 121 Enabling or disabling Prompt direct number 121 Enabling the Away timer 121 Enabling phone auto lock 122 Turning call history on and off 122 Microsoft Exchange account integration 122 Entering Microsoft Exchange credentials for basic authentication 123 Entering Microsoft Exchange credentials for OAuth authentication 123 Enabling and disabling Microso...

Page 11: ...ss of the secondary screen 139 Setting the display language 139 Setting phone screen width 139 Setting the backlight timer 140 Setting the time format 140 Setting the date format 140 Setting the time zone 141 Setting the text size 141 Setting the text size of the secondary screen 142 Selecting a headset 142 Customizing keys of the secondary display 143 Adding a labeled key 143 Moving a key 144 Del...

Page 12: ...mentation 153 Finding documents on the Avaya Support website 155 Avaya Documentation Center navigation 155 Viewing Avaya Mentor videos 156 Support 157 Contents October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura 12 Avaya Proprietary Use pursuant to the terms of your signed agreement or Avaya policy DRAFT October 5 2022 8 17 AM UTC 00 00 ...

Page 13: ...189 IP Phone and also provides instructions on how to use this phone This document is for end users October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura 13 Avaya Proprietary Use pursuant to the terms of your signed agreement or Avaya policy DRAFT October 5 2022 8 17 AM UTC 00 00 ...

Page 14: ...Secondary display with red and green dual LEDs Primary display 800x480 pixels Secondary display 240x320 pixels Dual position stand optional wall mount Gigabit Ethernet 10 100 1000 Mpbs line interface Secondary Gigabit Ethernet 10 100 1000 Mpbs interface PoE Class 2 IEEE 802 3af when PoE Slideswitch is in L position and PoE Class 3 IEEE 802 3af when PoE Slideswitch is in H position Optional AC to 5...

Page 15: ...on page 16 Connection jacks for J189 IP Phone on page 18 Secondary display on page 20 Optional components on page 20 Avaya J100 Expansion Modules and USB power supply on page 20 Phone overview October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura 15 Avaya Proprietary Use pursuant to the terms of your signed agreement or Avaya policy DRAFT October 5 2022 8 17 AM UTC 00 00 ...

Page 16: ...LED Provides visual alerts for the following Incoming call Voice mail Table continues Avaya J189 phone overview October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura 16 Avaya Proprietary Use pursuant to the terms of your signed agreement or Avaya policy DRAFT October 5 2022 8 17 AM UTC 00 00 ...

Page 17: ...text specific actions With the Help soft key you can view a short description of the features available on your phone 5 Navigation cluster Used to navigate on the phone screen Up and Down arrow keys To scroll up and down Right and Left arrow keys To move cursor in the text input field and to toggle values in the selection fields OK button To select the action assigned to the first soft key 7 Voice...

Page 18: ...the corresponding applications No Application keys Description 6 Phone key Displays the Phone screen 13 Main Menu Displays the list of options such as Features Applications Settings Network Information Administration and About 14 Contacts Displays the entries in your Contact list 15 Recents Displays the list of all calls Related links Phone overview on page 14 Connection jacks for J189 IP Phone Th...

Page 19: ...be used as both Power and Ethernet port 3 PC port To connect the computer Note PC port is disabled when a Wi Fi network is used 4 Headset Jack To connect the headset 5 Handset Jack To connect the handset Table continues Phone overview October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura 19 Avaya Proprietary Use pursuant to the terms of your signed agreement or Avaya policy DRAFT October 5 2022...

Page 20: ...nents You can use the following components for your phone These components are not a part of your phone package and needs to be ordered separately You might need the assistance from your system administrator to install few of these items PSAC12R 050 5V DC Power adapter Avaya J100 Expansion Module PoE power supply Avaya J100 Wireless Module Wi Fi Module USB devices such as USB Flash drive and keybo...

Page 21: ...th USB Type A and Type C port shared power limited to 500mA 5V power adapter USB Type A and USB Type C Supported with USB Type A and Type C port shared power limited to 900mA Supported with USB Type A and Type C port shared power limited to 500mA Related links Phone overview on page 14 Phone overview October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura 21 Avaya Proprietary Use pursuant to the ...

Page 22: ... the phone continues to boot and not prompt you for the provisioning server address If the connection to Device Enrollment Services is successful and the phone does not receive the provisioning server address from Device Enrollment Services the phone prompts you for a Numeric Enrollment code Contact your administrator for a numeric enrollment code When you enter the valid numeric enrollment code t...

Page 23: ...he boot process and connects to the provisioning server Identifying the device type during phone boot up About this task Avaya J100 Series IP Phones screen displays the device type during the phone boot up This feature is supported from the phone software version 4 0 3 and later Procedure 1 Set up the phone hardware 2 Plug the Ethernet cable to the phone The phone powers up and starts to initializ...

Page 24: ...ss Select 4 In the confirmation window press Log out Related links Using a Guest Login on page 109 Locking your phone About this task Lock the phone to prevent unauthorized usage Locking the phone does not log you out You can still receive all incoming calls and make calls to emergency numbers Procedure 1 Press Main menu 2 Select Applications Lock Getting started October 2022 Using Avaya J189 SIP ...

Page 25: ...ne screen enter a PIN or a password Setting the network mode About this task You can set the network mode to Ethernet or Wi Fi You do not need to perform this procedure if your phone is configured to connect to Ethernet or a specific Wi Fi network Before you begin Ensure that the system administrator gave you access to perform this task Procedure 1 Press Main Menu 2 Scroll to Settings and press Se...

Page 26: ...twork configuration is Auto every time the phone restarts it will connect to the pre configured network that your administrator has set up When network configuration is Manual every time the phone restarts it will connect to the network that you manually configured by Setting the network mode on page 25 or Connecting to a Wi Fi 18 network on page 27 irrespective of the pre configured network that ...

Page 27: ...efore you begin Ensure that the system administrator gave you access to perform this task Select Wi Fi as your network mode When you set the network mode note the SSID as this is the name of the Wi Fi network that the phone will attempt to connect to Depending on the type of security in the Wi Fi network obtain the required credentials Contact your system administrator for more details Procedure 1...

Page 28: ...system administrator Password Either your personal password or the shared password provided by your system administrator Result If the credentials are authenticated successfully the phone automatically restarts to complete the connection Getting started October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura 28 Avaya Proprietary Use pursuant to the terms of your signed agreement or Avaya policy D...

Page 29: ...and menus in the selection fields Move selection left or right on half width displays Scroll between pages and navigate the phone screen The system administrator must enable Page Scroll mode The directional keys are context sensitive Up Arrow and Down Arrow Use to scroll vertically in lists menus and pop up windows OK center button of the navigation cluster Use for the first or left most soft key ...

Page 30: ...e text The interface truncates the text from the left side and displays a blank space with a cursor on the right side of the input field for a new entry When you enter a new character the interface truncates the existing character from the left side of the display Active language text direction When the text direction of the active language is right to left the text entry rules are reversed The us...

Page 31: ...iption Features To access administrator activated features Applications To access phone applications such as Contacts Recents Calendar My Presence and Activate screen saver To sign off the phone to protect your settings or to let another user log in Settings To change your phone settings customize button labels adjust brightness audio settings assign speed dial entries etc Used to view the connect...

Page 32: ...d during a conference or transfer call setup Conference is active Conference is on hold Use the Right or Left navigation arrow to see more pages screens or options Scroll left for more options Scroll right for more options Team icon indicating the team member is available Team icon indicating the team member is busy on a call and unavailable Team icon indicating the team member is not on a call bu...

Page 33: ... network issues that might result in lower call quality The Limit Number of Concurrent Calls LNCC feature is on Indicates that the SLA Mon agent took control of the phone Indicates that the call is recorded for SLA Mon Indicates that the audio of this call is secure Indicates that the audio alert for incoming calls is off Indicates the Bluetooth feature is on Indicates that you missed a call The n...

Page 34: ...ically set based on your current activity on the phone Multiple Level Precedence and Preemption icons The following table lists the icons used in Avaya J189 IP Phone Icon Precedence level Description Priority Priority icon for a priority call Routine Routine icon for a regular call Immediate Immediate icon for a priority call with a higher precedence value than Priority Flash Flash icon for a prio...

Page 35: ... is disconnected but headset is paired Wi Fi icons The following table lists the Wi Fi icons used in the Avaya J189 IP Phone Icon Description Non secure Wi Fi network is detected Secure Wi Fi network is detected Wi Fi network is out of range or offline Bluetooth icons October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura 35 Avaya Proprietary Use pursuant to the terms of your signed agreement or...

Page 36: ... of the following Lift the handset Press Speaker Press OK button Press the Answer soft key Press Headset You cannot answer Call Park calls using the Bluetooth headset The headset does not play an alert tone for these calls Answering a call when on another call About this task You can receive a call on a secondary call appearance only if the call appearance is free Procedure Press one of the follow...

Page 37: ...associated groups to make the call connection Answering a call for a Call Pickup group member About this task With the Call Pickup feature you can answer an incoming call on behalf of a another call pickup group member Use this procedure to answer a call for a group member Before you begin Ensure that your administrator enables the feature Procedure 1 Press the Main menu and scroll to Features 2 P...

Page 38: ...ministrator enables the feature Procedure 1 Press the Main menu and scroll to Features 2 Press Select 3 Scroll to Call pickup directed and press Select 4 To answer a call of another pickup group dial the extension number of the ringing phone 5 Press Enter Viewing a missed call About this task If you missed answering a call the phone illuminates the Recents button and the phone screen displays the ...

Page 39: ...en press one of the following Ignore soft key volume button volume button The phone turns off the audio alert Note If you ignore a call using the Bluetooth headset to answer the ignored call press Answer or Headset button on the phone Declining a call About this task You can decline an incoming call when you do not want to answer a call The incoming call is declined depending on the Call decline p...

Page 40: ... Call decline policy the caller receives one of the following alert An audio message alert A busy tone alert Incoming calls October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura 40 Avaya Proprietary Use pursuant to the terms of your signed agreement or Avaya policy DRAFT October 5 2022 8 17 AM UTC 00 00 ...

Page 41: ...the dialing mode on page 115 Making a call by using the auto dial mode About this task In an auto dial mode when you initiate a call by off hook you hear a dial tone until you press any digit from the dial pad You can edit a partially entered dialed input after initiating a call You hear a DTMF feedback tone for the digits pressed on the dial pad The phone automatically places the call when it det...

Page 42: ... Press Call Related links Setting redial options on page 116 Making a call by using speed dial Before you begin Ensure you have speed dial numbers assigned to your contacts Procedure Press and hold the dial pad key assigned to the number you want to call Related links Assigning speed dial entries on page 117 Making a call from the local Сontacts list Procedure 1 Press Contacts Outgoing calls Octob...

Page 43: ...ple press 76484 to search for someone whose name is Smith 4 Press Search again The phone displays the contact saved in the corporate database 5 Press Call Making an international call Procedure 1 Press and hold the 0 key to enter the plus sign 2 Dial the number that you want to call Making a priority call About this task Use the Priority Calling feature to provide users with a special internal cal...

Page 44: ...ss Enter or OK to activate the feature in case of manual dialling 6 Optional To cancel the priority call press the Cancel soft key Related links Selecting a destination number using feature target on page 91 Precedence call You can override other calls by making a priority call with precedence You can manually dial the extension number or select the extension from Contacts or Recents The precedenc...

Page 45: ... Lift the handset or press one of the following Speaker Headset Corresponding line button 2 Dial the FAC followed by the extension number Autodialing a pre assigned number About this task The autodialing feature enables you to quickly call the pre assigned numbers While your phone is off hook on hook and from line key Your system administrator might set up few frequently called numbers such as the...

Page 46: ...ore you begin Ensure that the Manual dialing feature is enabled on your phone Procedure 1 To enter the URI extension use the relevant input method for uppercase and lowercase letters and numbers 2 Press the Call soft key to make the call Related links Setting the dialing mode on page 115 Calling in your intercom group using Dial intercom About this task Use this procedure to call any extension in ...

Page 47: ... intercom call to the predefined extension Emergency call Emergency calling is used to connect to a preset emergency services number The emergency service number is configured by the administrator You can make an emergency call from the following screens Login screen Phone screen Lock screen Restart screen In the IP Office environment you can make an emergency call only when you are logged in to y...

Page 48: ...t dial the emergency number by using the dial pad For more information on IP Office see IP Office documents in https support avaya com Making an emergency call Before you begin Ensure that the Emerg soft key is assigned by your administrator Procedure Do one of the following On the Phone screen press the Emerg soft key and again press Emerg when the phone prompts you for confirmation Dial the emer...

Page 49: ...the Mute button again Note If you mute a call using the Mute button on the phone use the same Mute button to unmute it If you mute a call using the Bluetooth headset use the headset button to unmute the call Placing a call on hold and resuming the call About this task During a call you can place the call on hold When you put a call on hold both you and the caller cannot hear each other on the call...

Page 50: ...en do not end the failed session If you take the handset off the hook dial an incomplete or invalid phone or extension number and do not end the failed session after a set period of time When the phone dials the off hook alert destination extension the call can be picked up and you will have a two way talk path with the monitoring party Call related features October 2022 Using Avaya J189 SIP IP Ph...

Page 51: ...r or number that you want to enter If the characters are on the same key pause before entering the next character To enter a space press 0 Enter the remaining letters or numbers To enter a symbol press More Symbol Use the navigation arrows to highlight the symbol that you want to enter and press Insert To delete the last character press the Backspace soft key 5 Enter the extension The contact exte...

Page 52: ...act entries My Exchange exchange integration My contacts Global Exchange exchange integration global contacts System contacts Avaya Aura contacts LDAP LDAP directory Procedure 1 Press Contacts 2 Optional To navigate through Main menu do the following a Scroll to Applications and press Select b Scroll to Contacts and press Select 3 Press Search More Sources 4 In Contact sources press Toggle for the...

Page 53: ... available Lightweight Directory Access Protocol LDAP directories An LDAP directory option appears at the top of the Contacts application list You can also select an LDAP directory as your contact search source This selection disables other search sources When LDAP directory is an active search source if you select another search source this selection disables LDAP directory search You can enter m...

Page 54: ...DAP contacts About this task You can search the LDAP directory using the Contacts application on your phone and specify the LDAP directory as a search source Alternatively the user can open the LDAP directory application and refine the search of the LDAP directory directly Before you begin Set LDAP directory as the contacts search source Procedure 1 Press Contacts 2 Optional To navigate through Ma...

Page 55: ...rmation for a selected match press Details 8 Optional To add an LDAP contact to the list of your local contacts from the Details view press Contact 9 Optional To select an existing local contact and merge it with the selected LDAP contact from the Details view press Combine Viewing the contact details About this task Use this procedure to view the details of a contact You can call edit or delete a...

Page 56: ... number of the current contact with the existing local contact Before you begin Ensure the Contacts list is not empty Procedure 1 Press Contacts 2 Optional To navigate through Main menu do the following a Scroll to Applications and press Select b Scroll to Contacts and press Select 3 Scroll to the contact that you want to combine and press Details More Combine The select mode displays the Contacts...

Page 57: ...te 5 Press one of the following Delete To delete the contact Cancel To cancel the action Creating a local Сontacts group Procedure 1 Press Contacts 2 Optional To navigate through Main menu do the following a Scroll to Applications and press Select b Scroll to Contacts and press Select 3 Press Groups 4 Press NewGroup 5 In the Enter group name field type your group name 6 Press Save Deleting a conta...

Page 58: ...contact on page 51 Removing a contact from the local group Before you begin Ensure that you have at least one user added to your Contacts list group Procedure 1 Press Contacts 2 Optional To navigate through Main menu do the following a Scroll to Applications and press Select b Scroll to Contacts and press Select 3 Press Groups 4 Scroll to the group and press Members The phone displays the list of ...

Page 59: ...oll to Contacts and press Select 3 Select the contact and press Details 4 Scroll to the active ringtone and press Edit The Phone screen displays the Select ringtone window 5 Scroll down to the ringtone that you want to assign and press Select 6 Optional To play the ringtone press Play 7 Press Save Assigning a ringtone to a contact October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura 59 Avaya P...

Page 60: ... that your administrator enables the feature Ensure you have a contact in your Contacts list Set the Track Presence option to Yes when you add or edit a contact in the Contacts list Procedure 1 Press Contacts 2 Scroll to the required contact The phone displays the corresponding Presence status icon of the contact Related links Adding a new contact on page 51 Changing your Presence status About thi...

Page 61: ...ns on page 34 Redirecting calls when Do Not Disturb is active About this task When your Presence status is set to Do not disturb the incoming calls are redirected to the voice mail Use this procedure to define the link between the Send All Calls feature and the presence status Do not disturb Depending on the settings made by your administrator the phone screen displays the feature menu options Bef...

Page 62: ...ure when you enable Do Not Disturb Two way link Activate the Send all call feature when you enable Do Not Disturb and vice versa 7 Press Save Related links Activating and deactivating Do not disturb on page 63 Presence October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura 62 Avaya Proprietary Use pursuant to the terms of your signed agreement or Avaya policy DRAFT October 5 2022 8 17 AM UTC 00 ...

Page 63: ...Activating and deactivating Do not disturb About this task You can activate the Do not disturb feature to prevent the phone from ringing when you get a call The phone redirects the direct incoming calls to a predefined coverage number that your system administrator sets In the IP Office environment this feature is supported using short code dialing Contact your system administrator for the list of...

Page 64: ...arding option to forward all calls or the options call forward busy and no answer Enhanced Call forward Use the enhanced call forwarding feature to divert incoming calls to different numbers depending on the source Set the rules as per your requirements to forward the internal and external incoming calls Enter the internal and external phone numbers in the corresponding Call forwarding option Forw...

Page 65: ...icator or Team line key to select the number as destination target Call Forward feature is activated 6 Press Enter to activate the call forward feature in case you manually dial the extension number The phone generates a confirmation tone and returns to the Features screen 7 Optional To cancel the feature press the Cancel soft key 8 To disable any Call Forward option go to the active Call Forward ...

Page 66: ...Before you begin Ensure that your administrator activates the Enhanced Call Forward feature Procedure 1 Press Main menu 2 Scroll to Features and press Select 3 Scroll to Enhanced Call Forward and press Select 4 Select the rule to edit and press Edit 5 Enter the destination number 6 Press Save Turning off rules for enhanced call forwarding About this task With the enhanced call forwarding feature y...

Page 67: ...atures 2 Press Select 3 Scroll to EC500 and press Select Extending a call to your cell phone About this task Use this procedure to forward an ongoing call to your cell phone by using the EC500 feature When you answer the extended call on your cell phone the call remains active on your office phone Later you can switch back to your office phone to continue the call Before you begin Ensure that your...

Page 68: ...elect 4 Press OK You will receive a call on your cell phone to answer the extended call Do not Disturb and Call Forwarding October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura 68 Avaya Proprietary Use pursuant to the terms of your signed agreement or Avaya policy DRAFT October 5 2022 8 17 AM UTC 00 00 ...

Page 69: ...version earlier than 4 0 3 you will lose the call log details Contact your administrator for information on retaining the call log details Making a call from Recents Procedure 1 Press Recents 2 Use the Up and Down Arrow keys to select the contact that you want to call 3 Press Call Viewing the Recents details About this task On the Recents screen depending upon the call type you can view the follow...

Page 70: ...Deleting a call record from Recents About this task Use this procedure to delete a specific call record in the Recents list Before you begin Ensure that your Recents list has at least one call record Procedure 1 Press Recents 2 Optional To navigate through Main menu scroll to the following a Applications and press Select b Recents and press Select 3 Select a number that you want to delete 4 Press ...

Page 71: ...Recents list has at least one call record Procedure 1 Press Recents 2 Optional To navigate through Main menu scroll to the following a Applications and press Select b Recents and press Select 3 Press Delete 4 Select one of the following when the phone prompts for confirmation Delete To delete all entries Cancel To cancel and return to the previous menu Clearing the Recents list October 2022 Using ...

Page 72: ...ipant answers the call press the Join soft key 4 To add another person press Add and repeat Steps 2 and 3 Adding a person on hold to a conference call About this task You can add a held call to a conference call Procedure 1 On the Phone screen select your active call 2 Press Conference or Add button if you are already in a conference 3 To see a list of held calls press the Held Call soft key 4 Sel...

Page 73: ...rence call After you disconnect the last participant you cannot disconnect other participants You can disconnect a participant again after you add another participant to the conference call Before you begin Ensure that your administrator enables the feature Procedure 1 From the phone screen select your active conference call You will see the More soft key 2 Press More Drop when the conference is a...

Page 74: ... any call participant on hold For example if you press the administered No Hold Conference button and then dial an extension the participant that answers the call joins the no hold conference Using the No Hold Conference button you can add more participants to the no hold conference The administrator can pre configure only one number on System Manager When you press the No Hold Conference button t...

Page 75: ...t key to select the destination number from the browser application Press the Autodial Busy indicator or Team line key to select the number as destination target The no hold conference feature is activated 4 To add more participants to the existing no hold conference repeat Steps 2 and 3 Note You can press the Cancel soft key to terminate the no hold conference 5 Press Enter or OK to activate the ...

Page 76: ...edirection the administrator must configure on Avaya Aura Session Manager The monitored phone setting that enables the monitoring phone to override call redirection directly or through a choice provided to the user The monitoring phone setting that enables the phone to override the call redirection feature that is active on a monitored phone For more information to set the overriding permission on...

Page 77: ...Press the Main menu and scroll to Features 2 Press Select 3 Scroll to view the status of the required monitored extension The Team button screen remains active until you close the screen Related links Team Button on page 76 Speed dialing to a monitored extension About this task Use this task to make a call to a monitored phone If the monitored phone has an active call redirection feature and you c...

Page 78: ...ust be on an active call Procedure 1 Press the Main menu and scroll to Features 2 Press Select 3 Scroll to choose the monitored phone to which you want to transfer the active call and press Select The system puts the active call on hold and rings the monitored phone 4 To complete the transfer perform one of the following actions Press the Complete soft key On hook the handset Press the Speaker but...

Page 79: ...to Features 2 Press Select 3 Scroll to the System Numbers 4 If necessary scroll to the line button for the extension you want to check 5 If that extension is in use the phone displays Busy next to the extension number Related links Team Button on page 76 Monitoring other extensions at a glance October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura 79 Avaya Proprietary Use pursuant to the terms o...

Page 80: ... you begin Ensure that your administrator has activated Exchange credentials on your phone Procedure 1 Press Main Menu 2 Scroll to Applications and press Select 3 Scroll down to Calendar and press Select If you are accessing calendar for the first time the phone displays Exchange credentials screen to access your Microsoft Exchange Server Configuring the Microsoft Exchange Server calendar Before y...

Page 81: ...lendar and Enable Reminder option to Yes to get a pop up reminder of your upcoming calendar appointments Before you begin Ensure Microsoft Exchange is configured on your phone Procedure 1 Press Main Menu 2 Scroll to Applications and press Select 3 Scroll to Calendar and press Select The phone displays the appointments in the start time order 4 To scroll from one appointment to another press one of...

Page 82: ...phone and join a meeting hosted on Avaya Spaces The phone dials into the meeting phone number and enters the Space ID and Space password automatically without any further user input The Avaya Spaces Calendar integration feature is optimized to work when meeting organizers use the Avaya Spaces Outlook plugin For more information about the Outlook plugin see the Microsoft Outlook Add on section of t...

Page 83: ...select the direct number of a different country The Direct numbers Select Country screen displays a list of countries for selection Details To view the details of the selected direct number The Direct number Details screen displays the information Related links Avaya Spaces Calendar integration on page 82 Enabling or disabling Prompt direct number on page 121 Preventing duplicate audio streams on ...

Page 84: ...follow the screen instructions You join the Avaya Spaces meeting as a view only participant on your computer without using an audio and video session The audio session is established on your phone Related links Avaya Spaces Calendar integration on page 82 Calendar and Avaya Spaces October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura 84 Avaya Proprietary Use pursuant to the terms of your signed...

Page 85: ... configured for your extension Active call shortcut keys With Active call shortcut keys you can use Autodial and Contacts keys as shortcuts during an active call to perform the required action The following actions can be performed by pressing these keys Transferring an active call to the selected user immediately or after talking to this user first Adding the selected user to an active call to se...

Page 86: ...ne key Scroll to the required Autodial line or contact and press Transfer The phone displays the Transfer now or talk with BLF user extension confirmation window 2 Press one of the following Now To immediately transfer the call to the selected user The phone displays the Incoming Call screen with the extension the call was transferred to until the user answers the call Talk To place the call on ho...

Page 87: ...ication call to connect with the available extension number that was previously busy unanswered on another call or out of coverage Setting up Automatic Callback About this task Use this procedure to get a notification call when the previously unanswered extension becomes available You must use this feature only when a call is unanswered Before you begin Ensure that your administrator enables the f...

Page 88: ...er application Press the Autodial Busy indicator or Team line key to select the number as destination target The feature is activated 4 Optional To cancel the feature press the Cancel soft key 5 Press Enter or OK to start calling party number blocking in case of manual dialling Related links Selecting a destination number using feature target on page 91 Displaying your extension on outgoing calls ...

Page 89: ...rough a single call appearance You can make receive and join a call on behalf of the owner by using the bridged appearance The bridged appearance might display the bridge owner s identity on the receiver s display screen Making a call on a bridged line About this task Use this procedure to make a call on another user s bridged line Before you begin Ensure that the required bridged line is idle Pro...

Page 90: ...on for joining a call press the End Call key Preventing others from bridging on to your call About this task Use the Exclusion feature to prevent others who are bridged to your extension from bridging onto a specific call You can activate exclusion only during an active call Before you begin Ensure that your administrator enables the feature Procedure 1 Press the Main menu and scroll to Features 2...

Page 91: ...t key to use the dialpad and manually enter the number Press Contacts Recents or Phone button to select the number from the list Press the Browser soft key to select the destination number from the browser application Press the Autodial Busy indicator or Team line key to select the number as destination target You can make the destination selection using the feature screen phone main and secondary...

Page 92: ...istrator if you want to add more BI line keys or delete the existing ones Related links Customizing phone keys on page 119 Busy Indicator icons and LED indication The following table displays the Busy Indicator icons and LED indication for Avaya J189 IP Phone Avaya J100 Expansion Module State Phone icons Avaya J100 Expansion Module icons Red LED for the line key Green LED for the line key Idle Off...

Page 93: ... the Busy Indicator line This transfer is managed similarly to Call Transfer to a phone extension You can transfer a call immediately blind transfer or after making a consultative call to the monitored user attended transfer Related links Call Transfer on page 96 Making a blind transfer to a monitored user About this task Use this procedure to transfer immediately an active call to a monitored use...

Page 94: ...d 4 To end your consultative call and to transfer the held call press Complete Call Parking With the Call Parking feature you can put an active call on hold and resume the call from any other phone in your organization The administrator must activate this feature in your phone to park a call in your extension You can dial your extension number from any other phone to retrieve the call Parking a ca...

Page 95: ...a Communication Manager documentation at https 15 support avaya com Important Some countries states and localities have laws that determine if and under what circumstances you can record telephone conversations Before using the Audix One Step Recording feature you must understand and comply with these laws Recording a call Before you begin Ensure that your administrator enables the feature Procedu...

Page 96: ...to transfer the call to the configured team button You must configure the team button to use as your target selection 3 To initiate a consultative transfer press Talk The call transfer recipient s phone starts ringing 4 Do one of the following Press Complete after the recipient answers the call The call transfer is complete This is also called attended transfer Press Complete after the recipient s...

Page 97: ...w A pop up screen displays the emergency caller name and the call origination extension The screen is visible until the watcher acknowledges it Audio alert An alert tone plays continuously until the watcher acknowledges it Visual alert The green feature LED flashes The system administrator configures the crisis alert feature Depending upon the feature configuration the crisis alert watchers receiv...

Page 98: ...Extension The emergency caller extension The following fields will display details only if Avaya Aura Communication Manager has this information User name The emergency caller name Date The crisis occurrence date Time The crisis occurrence time Zone The crisis occurrence zone Crisis user room The emergency call origination room Crisis user floor The emergency call origination floor Crisis user bui...

Page 99: ...ess the Main menu 2 Scroll to Features and press Select 3 Scroll to Crisis Alert and press Select 4 The Phone screen displays the details of an emergency caller If there is a new crisis alert while you are viewing the details of the current alert then the phone plays the alert tone again To view the new crisis alert details press Back Hunt Group Busy Using the Hunt Group Busy feature users can opt...

Page 100: ...he Main menu and scroll to Features 2 Press Select 3 Scroll to Whisper page and press Select You can see the Select a destination dialogue box 4 Enter the number using one of the following methods Press the Dial soft key to use the dialpad and manually enter the number Press the Contacts Recents or Phone button to select the number from the list Press the Browser soft key to select the destination...

Page 101: ...e green LED button on the feature line flashes until you answer the call After you answer the call the beacon LED is off and the green LED is ON until the call ends For an outgoing intercom call on the calling phone the green LED button on the feature line is ON until the call ends You can receive multiple auto intercom calls simultaneously When you receive an auto intercom call while you are on a...

Page 102: ...hen the following features are active on your phone Auto answer and Auto mute intercom calls Multiple Device Access MDA The following are the visual notifications and the feature behavior for an auto intercom call when the calling and called phones have the matching auto intercom buttons to call each other For an incoming intercom call the last registered MDA device receives the auto intercom call...

Page 103: ... to the agent and the caller Use the Computer Telephony Integration CTI client to remotely activate or deactivate the Service Observe feature For information on using the CTI client see Avaya Aura Application Enablement Services documentation Activating Service Observe About this task You can activate the Service Observe feature to observe a call to an IP Phone agent or a Vector Directory Number V...

Page 104: ...the Limit Incoming calls feature you can limit the number of concurrent calls and change the call appearance When you activate the feature the multiple call appearance changes to a single call appearance and the following is observed When you are on a call if you receive another call the second caller gets a busy tone If the Busy Station Call Log feature is enabled this call is logged as a missed ...

Page 105: ... With the Multiple Device Access MDA feature you can register up to 10 SIP devices with the same extension to transfer active calls between devices This feature is available only in an Avaya Aura environment Multiple Device Access is configured on Avaya Aura Session Manager MDA limitations The limitations for Multiple Device Access are the following There is no audio or visual alerting for the thi...

Page 106: ...page 105 Multicast Paging With the Multicast Paging feature you can receive a page that will be automatically played on the phone If configured by the system administrator you can send a multicast page to a group of phones in the network An incoming multicast page is played on the phone speaker When the page is played the Phone screen displays the Page from group name notification during the whole...

Page 107: ...up Pre configuration of keys With the Pre configuration of keys feature the Phone screen displays a pre determined set of phone keys for accessing features applications and line appearances Using this feature you can add and access the phone extensions for auto dialing Your system administrator does the phone configuration and you cannot change the mapping or labels of pre configured keys Contact ...

Page 108: ...t the Shared control feature Ensure that your phone is registered with Avaya Aura to establish a shared control connection When you log in to your phone and Avaya Workplace Client in the shared control mode you can control the phone through Avaya Workplace Client You might not establish a shared control session if multiple devices are registered to the same user depending on the client implementat...

Page 109: ...calls and there is an attendant or controlling user to oversee the trace Procedure 1 During an active call access the Features menu 2 To start a trace scroll to Malicious call trace and press one of the following Select Corresponding line button An alerting tone or flashing LED signifies the trace is active Hanging up deactivates MCT Act Important Some countries states and localities have laws tha...

Page 110: ...orm the required action on the voicemail If your voice messaging service provides the web interface feature you can access voicemail on your computer Contact your system administrator for voicemail web interface feature details Listening to your voicemail About this task Use this procedure to listen to your voicemail on your phone When you receive a voice message the phone illuminates the beacon L...

Page 111: ... WML browser applications which are added to your phone in addition to applications in the Settings menu Before you begin Ensure the system administrator has configured the Browser application Procedure 1 Press Main Menu 2 Scroll to Applications and press Select 3 Scroll to Browser and press Select 4 Use the following controls to access the Browser application elements a Up and Down navigation arr...

Page 112: ...t only one USB device of same type at a time Related links Viewing USB menu on page 112 Connecting USB keyboard on page 113 Entering text using USB keyboard on page 113 Navigating using USB keyboard on page 114 Viewing USB menu About this task Use this procedure to view the USB menu for information on connected USB devices Before you begin Connect the USB device to the phone and ensure that USB su...

Page 113: ...SB and press Select You will view the USB keyboard in the list Related links USB devices on page 112 Entering text using USB keyboard About this task Use this procedure to enter text using USB keyboard Before you begin Ensure that the USB keyboard is connected Procedure 1 Select the input field 2 Enter the text using USB keyboard You can enter the alphanumeric symbols and use the phone hard keys a...

Page 114: ...ow on navigation cluster Left Arrow Right Arrow on navigation cluster Right Arrow Up Arrow on navigation cluster Up Arrow Down Arrow on navigation cluster Down Arrow OK on navigation cluster Enter Delete Backspace Delete Delete Soft keys F1 F4 Back Esc Main menu Menu or Application key Related links USB devices on page 112 USB devices October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura 114 Av...

Page 115: ...ed digits match the dial plan to start a call Default Press the Call soft key to start a call 6 Press Save Related links Using URI dialing to make a call on page 46 Making a call by using the manual dial mode on page 41 Displaying сall timers About this task Use this procedure to display the duration of calls Procedure 1 Press Main Menu 2 Scroll to Settings and press Select 3 Scroll to Phone and p...

Page 116: ...ff Short 6 Press Save Setting redial options About this task Use this procedure to see the last dialed numbers Procedure 1 Press Main Menu 2 Scroll to Settings and press Select 3 Scroll to Phone and press Select 4 Scroll to the Redial option 5 Press Toggle to one of the following One number To call to the last dialed number immediately List To see a list of the last eight numbers Default To call t...

Page 117: ...s to select a speed dial number 6 Press Contacts to select a contact 7 Press Select to assign the contact to the selected speed dial number You can assign only one contact Related links Making a call by using speed dial on page 42 Replacing and clearing a Speed Dial contact About this task Use this procedure to replace or remove a Speed Dial contact Before you begin Assign a contact to a Speed Dia...

Page 118: ... icon on the top bar of the screen Both The phone beeps and displays a mute icon None The phone disables the mute alert 6 Press Save Visual alerting The beacon LED works in the following manner to indicate incoming calls and messages If there is an incoming call the beacon LED blinks If there are new voice mail messages the beacon LED is lit continuously If the speaker is on during an active call ...

Page 119: ... page 119 Restoring customized keys to default on page 120 Customizing phone keys About this task Use this procedure to add relabel move or delete contacts features or applications from the Phone screen Before you begin Ensure that the administrator has set Full or Limited customization mode You cannot customize phone keys in the Blocked mode and can only customize labels and Contact and Applicati...

Page 120: ... Symbols menu and select the necessary symbols there Press Insert More Save 10 To delete a key press Delete and confirm the deletion Related links Customization modes on page 119 Restoring customized keys to default on page 120 Restoring customized keys to default About this task Use this procedure to restore the customized keys to administrator settings The phone clears all your favorites includi...

Page 121: ...ll to Settings and press Select 3 Scroll to Applications and press Select 4 Scroll to Avaya Spaces and press Select 5 Scroll to Prompt direct number 6 Press Toggle to enable or disable the prompt 7 Press Save Enabling the Away timer Procedure 1 Press Main Menu 2 Scroll to Settings and press Select 3 Scroll to Applications and press Select 4 Scroll down to Presence integration and press Select 5 Sc...

Page 122: ...ll to Settings and press Select 3 Scroll to Applications and press Select 4 Scroll to Recents and press Select 5 Scroll to Log calls and press one of the following Toggle To toggle call history on or off Right Arrow key To turn on call history Left Arrow key To turn off call history 6 Press Save Microsoft Exchange account integration You can integrate your phone with the Microsoft Exchange account...

Page 123: ...d 6 Do the following for the Basic authentication method Enter Exchange username Enter Exchange password Enter Exchange domain Press Toggle to select the Name Password Prompt If you select Name Password Prompt the phone prompts for username and password every time you access the Calendar application 7 Press Save Result Basic authentication is successful and your phone is integrated with the Micros...

Page 124: ...Enter the URL in your computer browser and enter the User code when the Microsoft application prompts 10 Follow the user prompts of the Microsoft application Result OAuth authentication is successful and your phone is integrated with the Microsoft Exchange account Enabling and disabling Microsoft Exchange contact integration Procedure 1 Press Main Menu 2 Scroll to Settings and press Select 3 Scrol...

Page 125: ...g message Calendar integration is not active Press Configure to activate it now 4 Press Config 5 Scroll to Enable Exchange Calendar and press Toggle 6 Press Save The phone screen displays the following message Exchange username and password are missing Press Configure to enter credentials now 7 Press Config Result The phone screen displays the Exchange credentials screen Use the procedure of the O...

Page 126: ...minder Right Arrow key To enable calendar reminder Left Arrow key To disable calendar reminder 6 Press Save Related links Enabling and disabling Exchange calendar on page 125 Reviewing your Calendar event on page 81 Enabling and Disabling Calendar reminder tone Procedure 1 Press Main Menu 2 Scroll to Settings and press Select 3 Scroll to Applications and press Select 4 Scroll to Calendar and press...

Page 127: ...press Select 4 Scroll to Calendar and press Select 5 Scroll to First Day of Week 6 Press one of the following Toggle To change the day Right Arrow key To change the day in ascending order Left Arrow key To change the day in descending order 7 Press Save Setting Calendar list Procedure 1 Press Main Menu 2 Scroll to Settings and press Select 3 Scroll to Applications and press Select 4 Scroll to Cale...

Page 128: ...ontrol on or off 6 To turn automatic gain control on or off press Toggle 7 Press Save Enabling and disabling Bluetooth About this task You can use Bluetooth enabled devices with your phone Before you begin Ensure the wireless module is installed in your phone Procedure 1 Press Main Menu 2 Scroll to Settings and press Select 3 Scroll down to Bluetooth and press Select 4 Scroll to Bluetooth headset ...

Page 129: ... headset is in pairing mode Procedure 1 Press Main Menu 2 Scroll to Settings and press Select 3 Scroll down to Bluetooth and press Select 4 Scroll to Devices and press Select The phone scans and displays the list of Bluetooth enabled devices 5 To pair a device scroll to the headset and press Pair 6 To disconnect a paired headset under Paired devices press Disconct 7 To unpair a paired headset unde...

Page 130: ... Select 3 Scroll to Audio settings and press Select 4 Scroll to Headset signaling 5 Press Toggle to select one of the following options Disabled Disables signaling from the phone to the headset Switch hook and alert Activates the link to the headset if you press Headset When the phone receives an incoming call you hear the alert tone in the headset Switch hook only Activates the link to the headse...

Page 131: ... and press Select 5 Press one of the following Right arrow key To increase the gain level Left arrow key To decrease the gain level 6 Optional To set the default gain level press Default Configuring hearing aid compatibility Procedure 1 Press Main Menu 2 Scroll to Settings and press Select 3 Scroll to Audio settings and press Select 4 Scroll to Handset profile and press Select 5 Press one of the f...

Page 132: ...o the profile that matches your headset 6 Press Select 7 Press Save List of headset profiles Headset Profile Description Profile 1 L100 Series Headsets Profile 2 Plantronics SupraPlus Wideband HW251N HW261N HIS Sennheiser SH 330 SH 350 CC 510 CC 550 CAVA 31 Profile 3 Plantronics EncorePro HW291N HW301N HIS Sennheiser Circle SC 230 260 CAVA 31 Profile 4 Jabra BIZ 2400 GN1216 Sennheiser Century SC 6...

Page 133: ...loyee health safety requirements Important Only L100 Series Headsets with RJ9 connector support long term acoustic exposure protection when the headset profile is set to Profile1 Configuring Long term acoustic protection About this task Long term acoustic protection feature reduces the loud volume of the conversations on the phone call to permissible acoustic limits you can configure the long term...

Page 134: ... page 132 Setting a personalized ringtone About this task Use this procedure to set a ringtone for different uses Procedure 1 Press Main Menu 2 Scroll to Settings and press Select 3 Scroll to Audio settings and press Select 4 Scroll to Personalize ringing and press Select 5 Scroll to one of the following options Primary Team Key Bridged CA Call Pickup 6 Press Select 7 Scroll to the ringtone and pr...

Page 135: ... the primary display the JEM24 displays the default Avaya device image Procedure 1 Press Main Menu 2 Scroll to Settings and press Select 3 Scroll to Display and press Select 4 Scroll to Background and press Select 5 Scroll to Primary display and press Select 6 Scroll down to the new image 7 Optional To preview the image press Preview and then press Back 8 Press Select 9 Press Save Changing the bac...

Page 136: ... the required image 7 Optional To preview the image press Preview and then press Back 8 Press Select 9 Press Save Activating the screen saver Procedure 1 Press Main Menu 2 Press Applications 3 Scroll down to Activate screen saver and press Select Changing the screen saver About this task Use this procedure to set the screen saver image for the primary display of the phone Also you can have the sam...

Page 137: ...age contact your system administrator Before you begin Ensure that your administrator enables access to change the screen saver image Procedure 1 Press Main Menu 2 Scroll to Settings and press Select 3 Scroll to Display and press Select 4 Scroll to Screen saver and press Select 5 Select Module display and press Select 6 Scroll to the required image 7 Optional To preview the image press Preview and...

Page 138: ... to Timer min and enter time in minutes You can enter any value from 0 to 999 6 To enable clock on the screen saver scroll to Clock and press Toggle 7 Press Save Adjusting the brightness of a phone screen Procedure 1 Press Main Menu 2 Scroll to Settings and press Select 3 Scroll to Display and press Select 4 Scroll to Brightness and press Select 5 Scroll to one of the phone display and press Selec...

Page 139: ...ress Select 4 Scroll to Language and press Select 5 Scroll to the language and press Select 6 Press one of the following when the phone prompts for confirmation Confirm Cancel The phone returns to the Display screen and the language changes to the selected language Setting phone screen width Procedure 1 Press Main Menu 2 Scroll to Settings and press Select 3 Scroll to Display and press Select 4 Sc...

Page 140: ...se the Down Arrow key to go to the Time format screen 5 Press Toggle to select one of the following options Time format 24 Hour Time format 12 Hour Time format Default The phone uses the administrator set value 6 Press Save Setting the date format Procedure 1 Press Main Menu 2 Scroll to Settings and press Select 3 Scroll to Display and press Select 4 To go to the Date format screen use the Down Ar...

Page 141: ... following My time Time zone 5 To set the required time do one of the following Use the Left Arrow and Right Arrow key Press or soft key 6 Press Save Setting the text size Procedure 1 Press Main Menu 2 Scroll to Settings and press Select 3 Scroll to Display and press Select 4 Scroll down to Text size and press Select 5 Scroll down to Primary display and press Select Display October 2022 Using Avay...

Page 142: ...ease the font size Left arrow key To decrease the font size 7 Optional To restore the default font size press Default 8 Press Save Selecting a headset About this task Use this procedure to select a headset option for working with the phone You can select the following headsets Wired USB or Bluetooth Before you begin Make sure there is a headset connected to your phone Procedure 1 Navigate to Setti...

Page 143: ...ture App 8 In the new screen scroll to the contact feature or application you want to add and press Select Related links Relabeling a key on page 143 Relabeling a key About this task The phone screen labels are preset by the system administrator You can change these labels as required The first 24 keys are to customize the phone primary display screen Keys 25 48 are to customize keys on the second...

Page 144: ...key you want to move use Navigation 7 To move the selected key do the following a Press Move b Use the Navigation keys to move the selected line key c If the new location is empty press Select d If the new location is already assigned with a key press Swap Deleting a key Procedure 1 Press Main Menu 2 Scroll to Settings and press Select 3 Scroll to Phone and press Select 4 Scroll to Phone keys cust...

Page 145: ...press Select 5 Scroll to Restore and press Select 6 In the confirmation window press Restore Related links Customization modes on page 119 Customizing phone keys on page 119 Backup and restore Backup and restore overview The phone supports the backup and restoration of the following user specific data User contacts Local ring type Local Do Not Disturb status Local call forward settings Auto answer...

Page 146: ...trieval of user specific data is successful Customization October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura 146 Avaya Proprietary Use pursuant to the terms of your signed agreement or Avaya policy DRAFT October 5 2022 8 17 AM UTC 00 00 ...

Page 147: ...s 2 Press Restart Checking your phone periodic automatic update About this task Your system administrator sets to update your phone automatically To know when your phone is due for an update or frequency of the update use this procedure Before you begin Ensure that your administrator enables the periodic automatic update feature Procedure 1 Press Main Menu 2 Scroll to Network information and press...

Page 148: ...ne Next update Displays the date and time of the next update of the phone Phone update October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura 148 Avaya Proprietary Use pursuant to the terms of your signed agreement or Avaya policy DRAFT October 5 2022 8 17 AM UTC 00 00 ...

Page 149: ...t failover is in effect Failover has different stages For example while your phone transitions to a new server it is in limbo and functionality may be limited When the alternate server is active your phone assumes the functionality available on that server which may not be the same as your original server When the original server is restored your phone transitions back failback and functionality m...

Page 150: ...ers and held calls may be dropped Incoming calls might not reach you and can go to voice mail Emergency calls might or might not work depending on the stage of failover and the functionality available on the alternate server The Message Waiting Indicator is cleared but voice mail might still be available if the voice mail server to which calls are being sent is not in failover Transitions back to ...

Page 151: ...er Avaya SIP or Open SIP Procedure 1 Press Main Menu 2 Scroll to Network information and press Select 3 Scroll to System and press Select 4 Scroll to Device type Viewing the server type About this task View your server type when your system administrator asks you to provide your server type information The server type can be either Avaya Aura or Open SIP Procedure 1 Press Main Menu 2 Scroll to Net...

Page 152: ...the Main menu 2 Scroll to Network information and press Select 3 Scroll to Avaya Spaces and press Select The phone screen displays the following Status User authentication mode Maintenance October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura 152 Avaya Proprietary Use pursuant to the terms of your signed agreement or Avaya policy DRAFT October 5 2022 8 17 AM UTC 00 00 ...

Page 153: ... People who want to gain a high level understanding of the Avaya Aura Communication Manager features functions capacities and limitations Avaya IP Office Platform Feature Description See information about the feature descriptions People who perform system administration tasks Avaya IP Office Platform Solution Description See information about how the products and services interoperate with this so...

Page 154: ...administration tasks including how to use management tools how to manage data and security and how to perform periodic maintenance tasks People who perform Avaya Aura System Manager administration tasks Administering Avaya IP Office Platform with Manager See information about short code configurations for the feature list People who need to access IP Office features using short codes Administering...

Page 155: ... For example for user guides click User Guides in the Content Type filter The list only displays the documents for the selected category 7 Click Enter Avaya Documentation Center navigation For some programs the latest customer documentation is now available on the Avaya Documentation Center website at https documentation avaya com Important For documents that are not available on Avaya Documentati...

Page 156: ...ocument is removed from the website Share a section on social media platforms such as Facebook LinkedIn and Twitter Send feedback on a section and rate the content Note Some functionality is only available when you log in to the website The available functionality depends on your role Viewing Avaya Mentor videos Avaya Mentor videos provide technical content on how to install configure and troubles...

Page 157: ... Note Videos are not available for all products Support Go to the Avaya Support website at https support avaya com for the most up to date documentation product notices and knowledge articles You can also search for release notes downloads and resolutions to issues Use the online service request system to create a service request Chat with live agents to get answers to questions or request an agen...

Page 158: ...n agent on an observed call 104 audio feedback 135 audio settings AGC 128 button clicks 129 configuring hearing aid compatibility 131 error tones 130 headset profile 132 setting a primary ringtone 134 setting headset mic level 131 auto answer intercom call 101 auto mute intercom call 101 autodialing calling a person 45 automatic update phone firmware 147 settings update 147 Avaya Spaces prompt dir...

Page 159: ...erating PDF 155 sharing content 155 conference calls adding a person on hold 72 details 74 dropping a participant 73 putting a call on hold 73 setting up 72 conference add participant using no hold conference 74 configuring long term acoustic protection 133 configuring provision server file server address 22 connecting Wi Fi 27 connecting network automatically 26 manually 26 connection jacks 18 co...

Page 160: ...iting contact details 55 contacts 56 emergency calling dial pad 48 Emerg 48 lock screen 47 status screen 47 emergency calls 24 enable prompt direct number 121 enable wireless headset 130 enabling bluetooth 128 enhanced call forwarding deleting a rule 66 editing a rule 66 entering text 113 error tones turn off 130 turn on 130 exchange authentication basic 122 123 OAuth 122 123 exchange contacts 124...

Page 161: ...ing call of a group member 37 incoming calls do not disturb 63 enabling call forward 64 send all calls 63 information emergency caller 98 intercom automatic intercom 101 102 intercom dial intercom 101 102 Intercom group 46 47 J Join a bridged call 90 L LDAP Directory contacts 54 overview 53 Line keys 30 listening voicemail 110 LNCC overview 104 lock unlock 24 log calls 69 encryption 69 logging out...

Page 162: ... 116 visual alerting 118 physical layout 16 pre configuration of keys overview 107 precedence call 45 dial plan making a call 45 prefix digits 45 making a call 44 Presence change your presence status 60 change your presence status manually 60 DND 61 enabling contacts presence status 60 Presence integration 61 viewing contacts presence 60 presence status away timer 121 problems with the phone 149 p...

Page 163: ...e noise 135 signaling 130 SLA Mon 107 sort documents by last updated 155 speaker AGC 128 speed dialing contacts 117 removing contact 117 replacing contact 117 stop alert view 98 audio alert 98 visual alert 98 support 157 T team button speed dialing 77 viewing station status 77 Team Button 76 77 transferring a call to a monitored phone 78 text input enter edit 30 time zone display settings 141 sett...

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Avaya J189, Instructions Manual

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