Avaya H229 Installing And Administering Download

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MCAST page

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Time/Date page

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Advanced page

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Trusted certificates page

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Device certificates page

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Call logs tab

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Chapter 6: Troubleshooting

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No audio during calls

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No access to the web portal

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IP address issue

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Calls cannot be made

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Cannot receive incoming calls after failover occurs

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Chapter 7: Resources

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Documentation

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Support

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Using the Avaya InSite Knowledge Base

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Contents

October 2019

Installing and Administering the Avaya H229 Phone

Comments on this document? [email protected]

Summary of Contents for H229

Page 1: ...Installing and Administering the Avaya H229 Phone Release 1 0 Issue 3 October 2019 ...

Page 2: ...SE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTPS SUPPORT AVAYA COM LICENSEINFO UNDER THE LINK AVAYA SOFTWARE LICENSE TERMS Avaya Products OR SUCH SUCCESSOR SITE AS DESIGNATED BY AVAYA ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AVAYA CHANNEL PARTNER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AVAYA CHANN...

Page 3: ...RSONAL ACTIVITY AND OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC VIDEO NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA L L C SEE HTTP WWW MPEGLA COM Service Provider THE FOLLOWING APPLIES TO AVAYA CHANNEL PARTNER S HOSTING OF AVAYA PRODUCTS OR SERVICES THE PRODUCT OR HOSTED SERVICE MAY USE THIRD PARTY COMPONENTS SUBJE...

Page 4: ...ot possible This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designated to provide reasonable protection against harmful interferences in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions...

Page 5: ...provisioning by using Plug and Play 16 Managing phone reboots 17 Avaya Aura configuration for failover 17 Chapter 5 Web portal navigation 18 Accessing the web portal 18 System tab 19 Information page 19 Account page 19 Configurations page 20 Restoring factory default settings 20 Upgrade page 20 Auto provision page 21 Tools page 21 Network tab 21 Basic page 21 Service port page 21 Advanced page 22 ...

Page 6: ...6 Troubleshooting 42 No audio during calls 42 No access to the web portal 42 IP address issue 42 Calls cannot be made 43 Cannot receive incoming calls after failover occurs 43 Chapter 7 Resources 44 Documentation 44 Support 44 Using the Avaya InSite Knowledge Base 44 Contents October 2019 Installing and Administering the Avaya H229 Phone 6 Comments on this document infodev avaya com ...

Page 7: ...018 First issue of this document for the initial release Issue 2 September 2018 Updated Verifying IP address information on page 12 Added more information about DHCP options in Configuring the phone using the DHCP or static provisioning server on page 15 Updated Configuring automatic phone provisioning on page 13 Added Avaya Aura configuration for failover on page 17 Updated SIP page on page 23 Mi...

Page 8: ...visioning server on page 15 Added Configuring phone provisioning by using Plug and Play on page 16 Added Managing phone reboots on page 17 Moved Web portal navigation on page 18 to a separate chapter Updated Configurations page on page 20 Added Service port page on page 21 Updated VPN page on page 22 Added Device certificates page on page 41 Introduction October 2019 Installing and Administering t...

Page 9: ... hotels The phone supports a variety of telephony operations including making and answering a call transferring a call placing a call on hold and accessing voice mail messages October 2019 Installing and Administering the Avaya H229 Phone 9 Comments on this document infodev avaya com ...

Page 10: ...out Description A Cable trough B WAN port C Headset port for connecting the headset cord D Handset wire trough E Wall mount holes F Power port If the power port is not used put a PVC plate on it to protect it from dirt or debris G PVC plate October 2019 Installing and Administering the Avaya H229 Phone 10 Comments on this document infodev avaya com ...

Page 11: ...ion box onto the wall Use the following dimensions when screwing the embedded junction box onto the wall 13 2cm 10 7cm 5 8cm Screw Wall Screw Embedded junction box 8 5cm 8 5cm 2 Connect the cable from the embedded junction box to the phone 3 Hitch the phone on the screw Dimensions October 2019 Installing and Administering the Avaya H229 Phone 11 Comments on this document infodev avaya com ...

Page 12: ...ually configure parameters including the IP address subnet mask default gateway and DNS servers This method can be used in an office environment or by power users Point to Point Protocol over Ethernet PPPoE You can use this option if you connect the device to a broadband modem or router To establish the PPPoE connection configure the username and password provided by the service provider Verifying...

Page 13: ... the phone model 4 In the AUTOUPDATE CONFIG MODULE section of the configuration file template add Auto Image Url with the path of the firmware file For example Auto Image Url http 172 16 6 39 hotelh2s2 4 0 5379T20180209153130 z 5 Update the following common SIP settings in the Basic settings section SIP Proxy Port SIP Proxy Address 6 Optional Configure other settings such as font icons and backgro...

Page 14: ...g in to the web portal to manage phone settings Before you begin The phone and the computer you are using to access the web portal must be connected to the same LAN Obtain the IP address for the phone Procedure 1 In your browser enter https IP address of the phone or http IP address of the phone and press Enter HTTPS is selected by default 2 On the Login page do the following In the User field typ...

Page 15: ...128 to 254 c Click Apply when you are ready to apply your changes 5 If you are using the static provisioning server to obtain the configuration file do the following a Navigate to DHCP Option b From Option Value select Disabled c Navigate to Static Provisioning Server d In Server Address enter the server IP address e In Configuration File Name enter mac cfg or real mac cfg f From Protocol Type sel...

Page 16: ...ion do the following a Select the Enable SIP PnP checkbox b In Server Address field enter the server IP address c In Server Port field enter the port number d From Transportation Protocol drop down select the appropriate protocol e In Update Interval field enter an update interval period in hours You can enter a value from 1 to 99 hours For example If you set the Update Interval to 1 hour then the...

Page 17: ...ne on Communication Manager might remain busy If this occurs you will not be able to receive incoming calls Use this procedure to modify the configuration on Avaya Aura to prevent this issue from happening Procedure Do one of the following Increase the number of lines in the profile configuration on System Manager By default the profile has three lines configured for the extension Increase it to f...

Page 18: ...re using to access the web portal must be connected to the same LAN Obtain the IP address for the phone Procedure 1 In your browser enter https IP address of the phone or http IP address of the phone and press Enter HTTPS is selected by default 2 On the Login page do the following In the User field type admin In the Password field type admin In the Language field select the appropriate language 3 ...

Page 19: ... Account From this page you can manage user accounts assign privileges and change the web portal password The user account is used to access the web portal There are two types of user privileges Administrators and Users The Users privilege provides limited access and does not enable you to modify all settings Administrators have full access to the web portal and they can also manage user accounts ...

Page 20: ...settings By default the phone reboots every time the configuration file is updated To change this default setting see Managing phone reboots on page 17 Restoring factory default settings About this task Use this procedure to restore the device to its original factory settings When you perform this procedure all user settings and data will be removed and cannot be recovered Procedure 1 On the web p...

Page 21: ...ystem tab and then click Tools From this page you can set up settings to identify issues at troubleshooting and reboot the phone Network tab The following sections describe the options that you can access from the Network tab Basic page To access this page click the Network tab and then click Basic This page displays network status information including the IP address subnet mask default gateway a...

Page 22: ... Use the switch port IP address to access the VLAN interface 2 From the VLAN tab set Tagging to tagAll trunk VPN page To access this page click the Network tab and then click VPN From this page you can configure a Virtual Private Network VPN connection and view information about the VPN status VPN connections With VPN the device can create a tunneling connection to a server and become part of the ...

Page 23: ...bes SIP parameters to be configured for the Avaya H229 phone Option Description Option Description Basic settings Line Status Current line status at page loading You must refresh the page manually to get the up to date line status SIP Proxy Server Address IP address or FQDN of the SIP proxy server Username User name of the service account SIP Proxy Server Port SIP proxy server port The default is ...

Page 24: ...st Advanced Settings Call Forward Unconditional Use this check box to enable unconditional call forward all incoming calls will be forwarded to the number specified in the next field Enable Auto Answering Use this check box to enable auto answering incoming calls will be answered automatically after the delay time Call Forward Number for Unconditional Number of unconditional call forward Auto Answ...

Page 25: ...oice Message Number The number for retrieving voice messages Call Forward on No Answer Use this check box to forward calls when there is no answer When an incoming call is not answered within the configured delay time the call is forwarded to the number specified in the next field Voice Message Subscribe Period The interval for voice message notification subscriptions You can enter a value between...

Page 26: ...et to Server Anonymous Call Standard Use this option to set the standard to be used for anonymous calls Transfer Timeout Timeout of call transfer process Dial Without Registered Use this check box to set call out by a proxy without registration Enable Long Contact Use this check box to allow more parameters in contact field per RFC 3840 Click To Talk Use this check box to enable making a call via ...

Page 27: ...e feature code to dial to the server Disable Send Anonymous Set the feature code to dial to the server Specific Server Type Use this option to set the line to collaborate with a specific server type Enable DNS SRV Use this check box to enable using DNS SRV which resolves the FQDN in the proxy server to a service list Registration Expiration Use this option to set the SIP expiration interval Keep A...

Page 28: ... to guarantee usability of transport for SIP messages above 1 500 bytes Enable Strict Proxy Use this check box to enable using strict routing When the phone receives packets from the server it uses the source IP address not the via address Enable Feature Sync Use this check box to enable feature synchronization with the server Enable user phone Use this check box to enable user phone in SIP messag...

Page 29: ...u can create rules to make dialing easier The following table describes the fields you can configure to create dialing rules All of these fields except Phone Number and Call Mode are optional Field Description Phone Number There are two types of matching Full matching and prefix matching With full matching the entire phone number is entered and then mapped according to the dial peer rules With pre...

Page 30: ...bal substitution This configuration is used for speed dialing Configure the dial peer settings as follows Field Value Phone Number 32 Destination Port Alias all 833333 Call Mode SIP Suffix Deleted Length With this configuration when you dial 32 the dialed number will be replaced by 833333 However if you dial 322 the device sends 322 rather than 8333332 The replacement rules should be matched globa...

Page 31: ...mple 4 Adding suffixes If the dialed number ends with the fixed suffix number the phone sends out your dialed phone number adding suffix number automatically Configure the dial peer settings as follows Field Value Phone Number 138T Destination Port Alias Call Mode SIP Suffix 0088 Deleted Length With this configuration when you dial 1383322 the device sends 13833220088 Example 5 Deleting prefix num...

Page 32: ...g the target number for the transfer The phone transfers the call to the remote party Blind Transfer on Onhook Use this check box to enable the blind transfer onhook option Hang up after entering the target number for the transfer The phone transfers the call to the remote party Attended Transfer on Onhook Use this check box to enable the attended transfer onhook option Hang up after the remote pa...

Page 33: ...messages SIP Hotspot page To access this page click the Line tab and then click SIP Hotspot From this page you can configure settings for the SIP hotspot function It is recommended to use hotspot feature in User Datagram Protocol UDP only Configuring the SIP hotspot server and phone client About this task Use this procedure to configure the SIP hotspot server or client The hotspot server must be c...

Page 34: ...otspot client information such as the client IP address MAC address and the hotspot extension number When configuring the SIP hotspot client in the device table you can view hotspot server information Phone Settings tab The following sections describe the options that you can access from the Phone Settings tab Features page To access this page click the Phone Settings tab and then click Features T...

Page 35: ...ial Use this check box to enable entering the number without opening audio channel If disabled the user enters number with an audio channel opened automatically Enable Silent Mode Use this check box to disable the ring tone for incoming calls Note On the H229 phone the MWI does not blink when silent mode is enabled Disable Mute for Ring Use this check box to disable the mute mode for ring Enable I...

Page 36: ...ord Length field For example if you set the password prefix as 3 and enter 2 in the Password Length when you enter the number 34567 it will display 3 67 on the screen Busy Response Code Use this option to set the SIP response code on line busy Password Dial Prefix Use this option to set the prefix of the password call number Reject Response Code Use this option to set the SIP response code on call...

Page 37: ... Only supported options are described Some unsupported features are displayed in the web interface but they are not described in this table Option Description Option Description First Codec The first preferential DSP codec Second Codec The second preferential DSP codec Third Codec The third preferential DSP codec Fourth Codec The fourth preferential DSP codec Fifth Codec The fifth preferential DSP...

Page 38: ...ing speaker If you decrease the ring volume the electric current is decreased and the MWI cannot light up Region Select You can set one of the following options Global Provides acoustic tuning for use in all regions North America Provides a tuning that is optimized for hearing aid compatibility G 729AB Payload Length Length of the G729 Payload G 723 1 Bit Rate You can select 5 3kb s or 6 3kb s G 7...

Page 39: ...ng addresses The following table describes the MCAST settings to be configured for the Avaya H229 phone Option Description Priority The priority of the active call 1 is the highest priority and 10 is the lowest Enable Page Priority The voice call in progress takes precedence over all incoming paging calls Name Multicast server name Host port Multicast server s multicast IP address and port Time Da...

Page 40: ...s for conversion In the automatic mode it is displayed as read only Offset DST offset time Month Start End DST start end month Week Start End DST start end week Weekday Start End DST start end weekday Hour Start End DST start end time You can also set the date and time manually by choosing the desired date and time in the Manual Time Settings section Advanced page To access this page click the Pho...

Page 41: ...l logs to view detailed information about incoming outgoing and missed calls You can filter call logs based on the call type Click on the appropriate column headings to sort call log entries by the call time caller ID contact name call duration or line You can also make a web call by clicking on the phone number in a call log Note The phone can store approximately 629 call logs in total Call logs ...

Page 42: ...party does not hear you Solution The firewall can block the audio stream Disable this feature No access to the web portal Condition You cannot access the web portal Solution 1 Verify that the phone and the computer you are using to access the web portal are connected to the same LAN 2 Verify the IP address you entered in your browser 3 After verifying the connections if necessary reset the device ...

Page 43: ...r goes down and failover occurs After you end the call you can no longer receive incoming calls for several hours You can still make calls Cause The line on Communication Manager remains busy You cannot receive calls until the line on Communication Manager is automatically released based on the timer expiration Solution To prevent this issue from happening perform the configuration outlined in Ava...

Page 44: ...to create a service request Chat with live agents to get answers to questions or request an agent to connect you to a support team if an issue requires additional expertise Using the Avaya InSite Knowledge Base The Avaya InSite Knowledge Base is a web based search engine that provides Up to date troubleshooting procedures and technical tips Information about service packs Access to customer and te...

Page 45: ...displays the Avaya Support page 3 Click Support by Product Product Specific Support 4 In Enter Product Name enter the product and press Enter 5 Select the product from the list and select a release 6 Click the Technical Solutions tab to see articles 7 Select relevant articles Support October 2019 Installing and Administering the Avaya H229 Phone 45 Comments on this document infodev avaya com ...

Page 46: ...one settings configuration 12 R related documentation 44 reset a device to factory settings 20 S SIP hotspot configuration 33 support 44 T troubleshooting 42 calls cannot be made 43 cannot receiving incoming calls 43 failover 43 incoming calls after failover 43 IP address issue 42 no access to the web portal 42 no audio during calls 42 V verifying IP address 12 VLAN 22 W wall mount installation 11...

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