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6 Table of Contents

Table of Contents

Planning and Installation Guide

Registering a Repeater to a Different Base.................................................. 52
Turning on the Verification Tone .................................................................. 53
Troubleshooting ........................................................................................... 54
Maintenance................................................................................................. 55

5 Registering/Unregistering Handsets

57

Overview ...................................................................................................... 57
Register a Handset to the Base ................................................................... 57
Unregister a Handset ................................................................................... 58

A Specifications

59

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Summary of Contents for 3920

Page 1: ...Avaya 3920 Wireless Telephone Planning and Installation Guide 16 603438 Issue 1 August 2009 ...

Page 2: ...ppareils numériques de la class A préscrites dans le reglement sur le brouillage radioélectrique édicté par le Industrie Canada Preventing Toll Fraud Toll fraud is the unauthorized use of your telecommunications system by an unautho rized party for example a person who is not a corporate employee agent subcontractor or working on your company s behalf Be aware that there may be a risk of toll frau...

Page 3: ...tance when programming or using your system contact your local Authorized Dealer or call Avaya Global Support Services at 1 800 628 2888 Consultation charges may apply Avaya Web Page For information about Avaya products and service go to www avaya com For the most current version of this document go to www avaya com support ...

Page 4: ...oth for cleaning 4 This product should be serviced by or taken to a qualified repair center when ser vice or repair work is required 5 DO NOT use this product near water for example in a wet basement location 6 DO NOT place this product on an unstable cart stand or table 7 Never push objects of any kind into slots or openings as they may touch dangerous voltage points or short out parts that could...

Page 5: ...9 Installing a Repeater in a Normal Configuration 30 Procedure 1 Register the Repeater 30 Procedure 2 Find the Right Location 33 Procedure 3 Install the Repeater 35 Installing a Repeater in a Daisy Chain Configuration 37 Procedure 1 Install the Repeater Configuration Software 42 Procedure 2 Register Repeater N to the Base 42 Procedure 3 Configure Repeater N 43 Procedure 4 Configure Repeater N1 44 ...

Page 6: ...lation Guide Registering a Repeater to a Different Base 52 Turning on the Verification Tone 53 Troubleshooting 54 Maintenance 55 5 Registering Unregistering Handsets 57 Overview 57 Register a Handset to the Base 57 Unregister a Handset 58 A Specifications 59 ...

Page 7: ...ce from other devices The Avaya 3920 Wireless Telephone is not only a single cell wireless telephone The system can be expanded with repeaters to cover larger areas without the need of additional wiring This flexible expansion of the coverage area makes the Avaya 3920 Wireless Telephone cost effective for small installations while at the same time providing the capability for seamless telephony in...

Page 8: ...e contents of each chapter the typographical conventions used and the Avaya Support Center web site Chapter 2 Installation Guidelines provides general guidelines for installing Avaya 3920 Wireless Telephones Chapter 3 Administering the Avaya 3920 describes the system administration that must be performed on the PARTNER Advanced Communications System to which the Avaya 3920 Wireless Telephone is co...

Page 9: ... shown in a button for example 2 or Bold type is used to indicate buttons on the Handset other than those on the dialpad Courier type indicates text that appears in the handset display Related Documents For additional documentation and the most current version of this document go to the Avaya Support Center at www avaya com support ...

Page 10: ...1 Introduction 10 Related Documents Planning and Installation Guide ...

Page 11: ...if other wireless telephones using Dect 6 0 technology are used at the same site Repeaters enable you to extend the coverage area of your telephone in all directions For more information about repeaters see Installing a Repeater on page 23 The base units must be located at least 17 feet apart from one another The repeaters must be located at least 35 feet apart from base units and other repeaters ...

Page 12: ...lized location relative to the locations where the Avaya 3920 Wireless Telephone will be used Install the base unit as high as possible so that it clears nearby objects for example office cubicles and file cabinets More than three base units in a confined area will degrade product performance Refer to Determining the Location for the Base Units on page 14 to optimize locations of up to 5 base unit...

Page 13: ...g and Installation Guide Figure 1 Configuration with Three Avaya 3920 Wireless Telephones If you have more than three Avaya 3920 Wireless Telephones go to Determining the Location for the Base Units on page 14 3920 3920 3920 Location of Base Units ...

Page 14: ... 3920 Wireless Telephones you must install all of the base units in a location that will provide proper coverage To determine the location for the base units perform the following steps 1 Draw a floor plan of your building Figure 2 shows the floor plan for a sample company Figure 2 Floor Plan for a Sample Company 2 Identify all of the people in your company who will use an Avaya 3920 Wireless Tele...

Page 15: ...o be used See Figure 3 4 On your floor plan identify the location where you want to install all of the base units for the Avaya 3920 Wireless Telephones for example a hallway Make sure there is at least 17 feet of separation between each base unit Figure 3 shows the completed floor plan and base unit location for the sample company Figure 3 Location of Base Units for a Sample Company 3920 3920 392...

Page 16: ... the coverage area of all of the base units Note that the coverage area goes in all directions including up and down Figure 4 shows the coverage area for the sample company Figure 4 Coverage Area of the Base Units 6 Verify whether the circle encompasses all of the areas where the Avaya 3920 Wireless Telephones will be used Predicted Service Area 3920 3920 3920 3920 3920 3920 3920 3920 Location of ...

Page 17: ...in the area where the Avaya 3920 Wireless Telephones will be used This new location should encompass all of the areas where the Avaya 3920 Wireless Telephones will be used Identify a base unit location for the Avaya 3920 Wireless Telephones that are not covered by the current base unit location Draw a circle with a 160 radius around this second base unit location and verify that the circle encompa...

Page 18: ...stallation Guidelines 18 Determining the Location for the Base Units Planning and Installation Guide Figure 5 Multiple Locations for Base Units 3920 3920 3920 3920 3920 3920 3920 3920 Location of Base Units ...

Page 19: ...tallation Guide Figure 6 Using a Repeater to Extend Range 8 Repeat Step 7 until all of the Avaya 3920 Wireless Telephones are included in an area covered by the base units and repeaters Extended Service Area 3920 3920 3920 3920 3920 3920 3920 3920 Location of Base Units Location of Repeater ...

Page 20: ...2 Installation Guidelines 20 Determining the Location for the Base Units Planning and Installation Guide ...

Page 21: ... 12D telephone However there are only six programmable buttons on your Avaya 3920 telephone rather than the 12 buttons that are available on the MLS 12D telephone The Avaya 3920 Wireless Telephone provides eight buttons However the first two buttons from the left on the top row are used as intercom buttons In order for the Avaya 3920 Wireless Telephone to operate correctly perform the following ad...

Page 22: ...3 Administering the Avaya 3920 22 Administration Planning and Installation Guide ...

Page 23: ...ions including up and down If the repeaters are installed so their coverage area overlaps the coverage area of the base the base can hand off calls to the repeaters as the user moves from one coverage area to another When it is connected to the repeater the Avaya 3920 operates the exact same way as it does when connected to the base and the hand off from the base to the repeater can be completely ...

Page 24: ...r 35 feet Base Repeater Base coverage area The base signal is stronger handsets in this area connect to the base Hand off area Handsets in this area can connect to either unit 35 ee et Minimum separation distance Handset Handset Repeater coverage area The repeater signal is stronger handsets in this area connect to the repeater ...

Page 25: ...out the Avaya 3920 Repeater 25 Planning and Installation Guide Each base supports up to six repeaters so you can extend coverage in all directions including through floors and ceilings Figure 8 Installation of Multiple Repeaters ...

Page 26: ...n You can daisy chain up to three repeaters See Installing a Repeater in a Daisy Chain Configuration on page 37 Figure 9 Daisy Chain Configuration Repeater 2 coverage area Repeater 1 coverage area Base coverage area Hand off area Base to Repeater 1 Hand off area Repeater 1 to Repeater 2 Base Repeater 1 Repeater 2 Repeater 3 coverage area Hand off area Repeater 2 to Repeater 3 Repeater 3 ...

Page 27: ...e multiple repeaters the repeaters must be at least 35 feet apart Figure 10 shows a correct installation with multiple repeaters Figure 11 shows an incorrect installation with multiple repeaters Figure 10 Correct Installation of Multiple Repeaters 1st floor 2nd floor 3rd floor 4th floor All repeaters are properly spaced ...

Page 28: ...f Multiple Repeaters You can also combine normal and daisy chain connections to create a wide variety of coverage configurations as long as you have no more than six repeaters per base unit Figure 12 shows a combined configuration 1st floor 2nd floor 3rd floor 4th floor Repeaters on the 2nd and 3rd floors are too close ...

Page 29: ... Installation of Normal and Daisy Chain Connections Features Automatic registration to the base Up to six repeaters per base station Up to three repeaters in a sequential or daisy chain layout Support for two simultaneous calls Repeater connection verification tone Low power consumption ...

Page 30: ... 1 Register the Repeater Before installing a repeater you must activate the repeater mode on the base unit of an Avaya 3920 Wireless Telephone and then register the repeater to the base unit and any handsets Before you start the registration process be sure you have A working base A working handset registered to that base Any repeaters you want to register to this base You must complete the regist...

Page 31: ...s on The repeater is now registered to this base and is ready to use If the LED continues to flash try registering the repeater again 4 Remove the power and move the repeater to the selected location The repeater will stay registered to the base Go to Procedure 2 Find the Right Location on page 33 Registering a Repeater Manually If you are registering more than one repeater to the same base you mu...

Page 32: ...with no interruptions If the LED has brief interruptions in the flash you must reset your telephone system PIN to 0000 by selecting CHANGE PIN from the registered handset s menu and selecting 0000 as the PIN 5 Using the handset press the TALK key to go offhook The LED stops flashing 6 Use the handset s number pad to assign a repeater number Press a number between 2 and 7 Each repeater number can o...

Page 33: ...he repeater as high as possible at least six feet off the ground Make sure you have good reception from the base Allow at least 35 feet between repeaters If you are installing repeaters across multiple floors don t forget to allow 35 feet vertically also Avoid sources of electrical interference such as hi fi systems office equipment or microwave ovens Avoid heat sources and direct sunlight Avoid t...

Page 34: ... multiple repeaters perform this procedure for each repeater Figure 13 Mapping the Coverage Area of a Base Unit After you map the coverage area of the base go to Testing the Location on page 35 Base Install the repeater inside the good signal range before the noise increases Good signal no noise During a call walk away from the base Weak signal noise increasing No signal As the signal weakens the ...

Page 35: ...nstalling multiple repeaters perform this procedure for each repeater After you successfully test the location go to Procedure 3 Install the Repeater on page 35 Procedure 3 Install the Repeater Perform the following steps 1 Hold the repeater in its final location and mark the center of the top edge 2 From the edge mark measure down about 1 1 2 inches about 38 mm and mark the screw location 3 At th...

Page 36: ...nning and Installation Guide Figure 14 Back of Repeater 7 Put the repeater over the screw head and slide it down into place 8 Plug the AC adapter into the wall outlet If you are installing multiple repeaters perform this procedure for each repeater Power connector Wall mount slot ...

Page 37: ...es Each base unit supports a total of six repeaters Each repeater supports two direct connections to other repeaters No repeater can be more than three connections or hops from the base unit You must have a repeater configuration programming kit to set up the daisy chain configuration The following figures show sample layouts of different daisy chain configurations In these figures the repeater de...

Page 38: ...ing and Installation Guide Figure 15 Sample Daisy Chain Configuration 1 Figure 16 Sample Daisy Chain Configuration 2 Base Repeater N Repeater N1 Repeater N1a Repeater M Repeater M1 Repeater M1a Hop 1 Hop 2 Hop 3 Repeater M Repeater M1 Repeater M2 Base Repeater N Repeater N1 Repeater N2 ...

Page 39: ...39 Planning and Installation Guide Figure 17 Sample Daisy Chain Configuration 3 Figure 18 Sample Daisy Chain Configuration 4 Base Repeater M Repeater N Repeater M1 Repeater M1a Repeater N1 Repeater N2 Base Repeater N Repeater N1a Repeater N1 Repeater N2 Repeater N2a Repeater N2b ...

Page 40: ...on Planning and Installation Guide Figure 19 Sample Daisy Chain Configuration 5 Figure 20 Sample Daisy Chain Configuration 6 Base Repeater M Repeater N Repeater M1 Repeater N1 Repeater N1a Repeater N1b Base Repeater M Repeater N Repeater N2a Repeater N1 Repeater N1a Repeater N2 ...

Page 41: ...igure Repeater N1 on page 44 5 Register repeater N1 to the base See Procedure 5 Register Repeater N1 to the Base on page 45 6 Configure the remaining repeaters See Procedure 6 Configure Additional Repeaters on page 46 7 Find the right location for the repeaters See Procedure 7 Find the Right Location on page 48 8 Install the repeaters See Procedure 8 Install the Repeater on page 50 Before you begi...

Page 42: ...repeater seeks out the base that is currently in registration mode and registers itself to the base Perform the following steps 1 Set the base of the Avaya 3920 Wireless Telephone into registration mode by pressing and holding the registration button on the base for 3 seconds The indicator on the base flashes 2 Plug the AC adapter cord into the AC adapter input jack on the repeater 3 Plug the AC a...

Page 43: ... properly configured COM port on your PC 6 Start the repeater configuration software 7 From the COM port box at the top of the repeater configuration software window select the COM port to which repeater N is connected 8 Click the Load button The software loads the configuration information from repeater N and displays it in the window 9 Record the information displayed in the Repeater RFPI box at...

Page 44: ...ase unit If repeater N1 has been registered to any base unit reset the repeater before continuing Perform the following steps 1 Connect the splitter to the power connector on repeater N See Figure 21 2 Plug the AC adapter cord into a port on the splitter 3 Plug the customized RJ 11 to serial DB9 PC connection cable into the other port on the splitter 4 Plug the AC adapter into a standard 120VAC wa...

Page 45: ...e AC adapter from the wall outlet 13 Unplug the splitter from the power connector on repeater N 14 Unplug the AC adapter from the splitter When finished go to Procedure 5 Register Repeater N1 to the Base on page 45 Procedure 5 Register Repeater N1 to the Base After you have configured repeater N1 you must register it to the base unit Perform the following steps 1 Set the base of the Avaya 3920 Wir...

Page 46: ...figure Additional Repeaters on page 46 Otherwise go to Procedure 7 Find the Right Location on page 48 Procedure 6 Configure Additional Repeaters If you want to configure additional repeaters perform the steps in the following sections Procedure 3 Configure Repeater N on page 43 Procedure 4 Configure Repeater N1 on page 44 Procedure 5 Register Repeater N1 to the Base on page 45 When configuring the...

Page 47: ...ure 22 Configure Additional Repeaters When finished go to Procedure 7 Find the Right Location on page 48 Base Repeater N Repeater N1 Repeater N1a Network Device RFPI Base RFPI Ignore HOP control No Network Device RFPI Repeater N RFPI Ignore HOP control Yes Network Device RFPI Repeater N1 RFPI Ignore HOP control Yes ...

Page 48: ...tems office equipment or microwave ovens Avoid heat sources and direct sunlight Avoid things that can interfere with radio signals such as metal doors thick walls niches and cupboards Make sure the wall material can hold the weight of the repeater Never install a repeater in damaged or decaying wall material Make sure a standard 120VAC wall outlet is within reach of the repeater Mapping the Covera...

Page 49: ...e Coverage Area of a Base Unit After you map the coverage area of the base go to Testing the Location on page 50 Base Install the repeater inside the good signal range before the noise increases Good signal no noise During a call walk away from the base Weak signal noise increasing No signal As the signal weakens the noise increases ...

Page 50: ...r location Perform this procedure for each repeater After you successfully test the location go to Procedure 8 Install the Repeater on page 50 Procedure 8 Install the Repeater Perform the following steps 1 Hold the repeater in its final location and mark the center of the top edge 2 From the edge mark measure down about 1 1 2 inches about 38 mm and mark the screw location 3 At the screw location u...

Page 51: ...in Configuration 51 Planning and Installation Guide Figure 24 Back of Repeater 7 Put the repeater over the screw head and slide it down into place 8 Plug the AC adapter into the wall outlet Perform this procedure for each repeater Power connector Wall mount slot ...

Page 52: ...e wall outlet for 1 to 5 seconds and unplug it again 3 Plug the AC adapter into the wall outlet for 25 to 35 seconds and unplug it again 4 Set the base of the Avaya 3920 Wireless Telephone into registration mode by pressing and holding the registration button on the base for 3 seconds The indicator on the base flashes 5 Plug the AC adapter of the repeater into a wall outlet The LED on the repeater...

Page 53: ...ected to the repeater The verification tone is a useful tool for troubleshooting installation problems Perform the following steps 1 Unplug the AC adapter from the wall outlet 2 Reconnect the power for 1 to 5 seconds and disconnect it again 3 Reconnect the power and wait for the LED on front of the repeater to start a slow flash 4 Disconnect the power and immediately reconnect it The verification ...

Page 54: ...ic devices Make sure the repeater is not too close to metal objects or thick walls You are no longer able to connect to the base Make sure the repeater is powered on Reset the repeater and register it to the base again See Registering a Repeater to a Different Base on page 52 When you are on a call the handset starts beeping Turn off the verification tone See Turning on the Verification Tone on pa...

Page 55: ... to the base Make sure there are not already six repeaters registered to this base Reset the problem repeater and try again You cannot register a repeater to the base and the repeater is connected through another repeater repeater N Make sure there are not already six repeaters registered to this base Make sure there are not already two repeaters connected to repeater N Reset the problem repeater ...

Page 56: ...4 Installing a Repeater 56 Maintenance Planning and Installation Guide ...

Page 57: ...add or replace a handset 1 Install the handset s battery and charging cradle 2 Charge the handset for several hours 3 Press and hold menu 4 Using the Vol and buttons on the side of the handset select Register 5 Press menu The handset displays the prompt Are You Sure 6 Using the Vol and buttons select Yes 7 On the base press the registration button for three seconds The indicator will begin to flas...

Page 58: ...owing steps to unregister a handset 1 Press and hold menu 2 Use the Vol and buttons on the side of the handset to select Deregister 3 Press menu The handset displays the prompt Are You Sure 4 Using the Vol and buttons select Yes 5 Press menu to confirm 6 Using the Vol and buttons select the appropriate handset 7 Press menu The handset displays the prompt Are You Sure 8 Using the Vol and buttons se...

Page 59: ...r Size Width 14 4 5 inches Depth 10 4 5 inches Height 4 2 5 inches Weight Approximately 14 3 oz Handset Operating Temperature 0 to 50 C 32 F to 122 F Receive Transmit Frequency 1920 MHz to 1930 MHz Power Requirements Nickel Metal Hydride rechargeable battery Size Width 2 1 5 inches Depth 1 2 3 inches Height 6 1 4 inches Weight Approximately 5 4 oz with battery Battery Capacity 910 mAh 2 4 V Talk T...

Page 60: ...g Temperature 10 to 50 C 14 F to 122 F Receive Transmit Frequency 1920 MHz to 1930 MHz Peak RF Output Transmit Power 100 mW 20 dBm Power Requirements 120V from supplied AC adapter Size Width 2 inches Depth 6 inches Height 9 inches Weight Approximately 5 oz Specifications ...

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